How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREC & C Heating & Air Conditioning
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired C & C Heating & Air Conditioning for 8 kinds of job.
C & C Heating & Air Conditioning for heating system maintenance
Clear ✕All 786 Google reviews tagged “Heating system maintenance” · showing 180
Kyle is very knowledgeable, personable and courteous. He explained what I need to do when the seasons change and was thorough in the maintenance process, was not rushing through it. I presume the cost was more than reasonable, and I was pleased. I have no knowledge of the going rates.
Greg & Jake worked as a team and replaced the hot water heater in a couple of hours. I watched them check to make sure the water and gas lines were vertical. They made sure the area was clean when they left. They instructed us in the operation of the unit before they left and made sure the water line was clear of air.
Another great job from C&C. Kayla did a wonderful job.
Tyler did our furnace tune-up today & did a great job. Very pleased with his thorough review.
Good and on time
Tyler S. serviced my furnance this morning & I am very pleased with the service & customer service he provided.
Service rep was very professional and pleasant.
Mike L was very friendly, professional, knowledgeable, and informative. Even though the job required two visits to repair my furnace issue and install a new humidifier, Mike got things done and even made an alteration to the humidifier ductwork for better delivery of humidity to my home. Thank you, Mike…job well done!
Good to see our tech again. Been with us for two homes. Great guy Quick fix to our A/C 👍 Just finished winter tuneup. Great to go
Nick came out for a “no heat” call and quickly had the furnace up and running. Could only guess the reason for water accumulation in collection box. Recommended that I keep annual inspection scheduled for Oct 15.
Tony is the best service technician. We always request Tony because he is efficient, professional and friendly.
Service tech was very respectful, knowledgeable and thorough.
Great service and very professional. David did an excellent job describing the maintenance service and identifying parts that were under performing.
C&C is a great company, always helpful and easy to work with. Nick was great - professional and very nice.
Kayla was great and explained everything she did and offered up some useful suggestions as well
Michael N was prompt & courteous. Very efficient & polite. Did a thorough job with our furnace tuneup. Noticed a problem & ordered new part. Highly recommend this company!
He was kind and helpful and detailed and he made sure that it was working well and stayed the extra time that he wanted to to make sure everything was OK. He is awesome.
Did a good job 👍 Jim
This is the second time that Kelly was to my home to service my heating and air-conditioning. She did a great job. I’d be glad to see her again
Nick was on time, knowledgeable and friendly. Great experience
Great service, professional and thorough.
Mike was very conscientious, polite and did a great job.
Steve M. Once again came to my home and provided excellent maintenance service as usual on my heat pump. I have come to always expect the best from Steve and again I was not disappointed. Of the hvac service techs, Steve is the very best I have ever had the privilege to know. Steve is an exceptional individual…
Excellent, thorough, efficient, and informative. I completely trust C&C to be fair and truthful about my system. Salwan was great!
Originally had them come out to tune our furnance up for the winter. Jonathan B came with another guy and tuned us up. We turned the furnance on for the first time to take the chill out and the heat would not kick on. Cale’s the after hours service and Kevin came and check it out. Turned out a hose was twist. Easy…
Noah was friendly and very knowledgeable. He took the time and was patient in answering all my questions and concerns.
Great company, always happy with their service! Kelly is my favorite tech- so thorough and professional. Thank you!
Barry is an excellent representative of C & C. He was courteous, professional and informative. I’m very pleased with his service.
On time..knowledgeable and professional.
Great people, excellent work!
We are very happy with C&C, would recommend them highly.
Very knowledgeable and thorough with explanations, overall very nice. Excellent job and a pleasure to work with.
Wonderful experience! David R., and Sakwan are very knowledgeable and honest. They both are able to answer all questions asked of him from a mechanical engineer with a minor in environmental engineering. Besides answering questions their work ethic is wonderful. Care for our home was taken and the work done on the…
Professional and friendly.
He is a very good technician answers all your questions, he can and will explain anything you don't understand.
Kelly from C&C just did the first check up and cleaning on my air conditioner unit that I bought last year. Right after she arrived there was an interruption in power that shut everything down. She calmly got everything back up and running and proceeded with the service. She is very knowledgeable, thorough and is…
Amazing technician, Kayla, did a furnace maintenance with no issues. Always good to know a company doesn't "add" a lot of extras that may or may not be needed. I trust C&C.
All services where performed very well.
Excellent service.
He did great work as usual. Could you remind him to text me a receipt I paid in cash?
Antonio came out and did my yearly air conditioner check and did a great job. He was very friendly and professional. He was very interesting person to talk to. would highly recommend him to do the job again.
Very professional and knowledgeable. Would highly recommend.
Luis was very Profesional, very helpful 👏 ver friendly,when I asked questions he was very nice! I would like to have him again for next time. I'll give him 5 🌟 🤩
Michael did an excellent job today making sure our A/C system is ready for hot summer months. He is a very knowledgeable, detail oriented tech who works to make sure everything is running perfectly. In past service visits Brian J. did an exceptional job as always. It is nice to have someone so knowledgeable and…
Love this company and love there monthly discount plan that includes a heat and ac tune up each year. Great service today as always .
Knowledgeable, thorough, fast, courteous service at a reasonable price.
Michael L serviced my furnace in preparation for Winter. He was pleasant & efficient. I particularly appreciated he took the time show me how to install my filter correctly.
We had you install our new A/C unit last October, but never used it until last Sunday when it started to really warm up. It never actually cooled, so we turned it off after an hour or so. I called you, and after several dead ends, Lisa got Kevin to come here around noon. After inspection, he determined that not only…
Mike L was very cordial and helpful.He answered all questions that I had asked him and was a gentleman.I am so happy that Mike was the one that serviced my home.Thank you Mike
June 8 2026 As I've said repeatedly, Sal is the best tech person and; exceptionally knowledgeable. I only hope his employer realizes how valuable he is and how extremely fortunate C&C is to have Sal as an employee. I trust nobody else with any decisions related to A/C and heating, but Sal. June 4 Sal is an expert…
Had C&C come to my home for routine maintenance on our two Heating/AC units (as we do every year). Michael the tech arrived on time and quietly went about with his work in a complete and professional manner as always. Would recommend C&C for all your heating and cooling needs.
Sam was knowledgeable, efficient and very kind. He answered my questions and explained everything. I skipped a few annual maintenance checks, so he was very thorough. I always recommend C & C for installation of new units, but now I will recommend C & C for annual maintenance. This is especially good if units were…
I have called on C&C for years. I won’t call anyone else. Very professional and responsive.
On time, professional, helpful, and friendly. Cleaned up after themselves . Trust is important to me. I trust them
Kelly was prompt and efficient
Nov.10, 2025 Chris S. did his inspection with knowledge and confidence. He was yet another great technician at C & C Heating and Air. I'm very satisfied!
Very happy with the service!
Kevin was very cordial, experienced, professional, knowledgeable, with some very good tips.
Another wonderful experience with this company. Very professional and great value.
Great experience! Very professional and polite.
I love the monthly program! Every year I get an AC and furnace tune-up included. The technicians are always personable, friendly and thorough. And, as always from C&C, very professional.
Doug was very professional and courteous. Very clean work.
Excellent experience all around! Siraj was professional, knowledgeable and answered any questions I had - he even went as far as teaching me as well. Highly recommend!
Tyler was very professional and did a very thorough job and explained everything he did.
Our family has always use C&C for our heating and air-conditioning needs. Their employees are friendly and on time and always do a good job I would recommend them for your heating and air-conditioning needs.
Sam did an excellent job. Professional, friendly and pleasant to talk with. Very knowledgeable. I requested him for my fall heating tune up.
As always. I am extremely satisfied with C &C Heating and Air Conditioning. Their technicians are the best.
Professional, knowlegeable , and friendly.
My technician was Siraj and I have been a long time customer C&C. Siraj has provided service at our home in previous visits. He checked our HVAC systems and kept me informed as he worked thru the process. Like all previous service technicians he provided professional service and I appreciate the high standards…
Great professional team who were very knowledgeable and explained everything thoroughly. Highly recommend!!!
C & C Heating & Air Conditioning respond quickly in providing top notch professional service. Sal was excellent in providing information and recommendations.
Nick did a great job, came, did his job and was neat and friendly.
Noah came out and did a great job. Super friendly. I had an issue with my breaker box and Noah was great to hang around a bit . But I'll need to fix my issue and then he will need to come back out to finish the inspection. Thanks again Noah.
he is very knowledgeable and does a great job
Jeremy G. was very informative and pleasant. Enjoyed talking to him about my furnace n gave me a lot of interesting information.
Came to fix furnace the same day. Polite, very friendly and extremely knowledgeable
Having an older furnace, I feel C&C has my back. Update 4/20/26 - furnace went out over the weekend and we had cold snap, below freezing. Called Monday morning and Noah came out that afternoon. I’d give him 7/5 stars if I could. The blown low voltage fuse was easy to find, but the cause up that fuse blowing,…
Tyler did a great job. Very professional and friendly.
Brian and Javier came out Monday 8-12 to install our furnace and air-conditioner. They were here on time and worked all day until the job was done. They even had to spend more time fixing a job done previously that took them more time than they thought. Everything is working great they cleaned up after they were…
Kelly was awesome. The $75 bill for *2* FUSES was a bit insane though.
A true professional, we were very pleased with his work and rest of the crew
This business is excellent! Sam is friendly and knowledgeable!
Have never had an issue with C&C. Have always been a class business for me. Duct cleaning complete! Thank you.
Kayla did a thorough inspection of our furnace. I was pleased that she could accomodate a rescheduled time for me on short notice.
Patrick J was very pleasant and knowledgeable. He was able to correct Humidifier issues that no other service rep could. Highly recommend Patrick he’s the man.
Tyler was proffesional and efficient. He also gave good advice on the type of furnace filter to use.
Antonio is very knowledgeable and thorough. I had an annual maintenance check done. Very pleasant young man.
Amazing service every time. All there techs are top notch!!
Noah S was great. Friendly, thorough, efficient and professional.
The company keeps you informed as to when they will arrive and are on time
Knowledgeable and respectful! Looks ahead for potentially issues.
I have been a customer of C&C for 22 years and have always received excellent service. Tony provided excellent service today. I had a new heat pump installed today. Dave and Scott did a great job. They were professional, efficient and very helpful in setting up new WiFi thermostat. Steve has supervised this…
Nick was very pleasant and professional He did a great job
Nick was on-time, efficient and effective in correcting the issue with the furnance. Nick was very friendly and polite.👍
CnC always does a great job servicing my furnace. Twice a year they come out to be sure it’s up to par. They are honest and understanding of my needs. Very helpful with my furnace information.
Mike L was awesome, quick and efficient, very friendly, and with sound advice.
Friendly, professional service.
I needed a new furance and Anthony and his assistance did a wonderful job in installing my new furance. Great job guys.
Fast, reliable service from a knowledgeable, polite, and prompt technician. Sam was efficient and friendly. So glad he was my tech.
Kev was great. He was extremely thorough in his assessment of the furnace and spent a lot of time checking it out and making sure that there was no issues. If I could have him every single time when my furnace or air conditioner needs to be looked at I would be extremely happy.
C&C was very professional. My technician Mike explained everything and answered my questions like a pro. Will definitely use them again.
Nick is an outstanding technician and resolved my issue. He was very personable and extremely professional.
Chris and his team were on time and completed my furnace installation in a reasonable amount time and cleaned up the area. Chris was thorough in explaining how my new furnace worked. I am not easily impressed - so believe me when I say that I highly recommend C&C Heating and Air Conditioning for all your heating and…
Sam came to service my furnace. He found a gasket issue, a corroded gas valve and low gas pressure. Sam took care of all 3 items. Sam was professional, courteous, enjoyable and informative about my issues and how to resolve them. Explained that my parts are covered by the Carrier warranty but not labor and gave…
Very kind and courteous, also knowledgeable about products, good salesman!
Saiwan did an exceptional job, more than we even expected!!!!!he was very professional and knowledgeable. We are very satisfied with his service, thank you
Mike is very professional and knows his “stuff”! Very pleasant with whom to work. All of our questions were answered. We will be ordering a new furnace!!!
Barry was very knowledgeable and helpful in explaining every aspect of the diagnostic
Great service!!!! Thank you Sam for all the helpful tips!!!
Kevin was super knowledgeable and able to diagnose my furnace issue quickly. He had the part available and fixed it all in one trip. Kevin also provided some helpful tips/tricks to save me money in the future. I highly recommend C&C Heating & Air Conditioning!
Very courteous and professional service. Dan B was very nice and helpful.
Very professional, neat, knowledge and reliable!Will definitely be recommending this outstanding company with great service!😊
Professional, efficient, courteous.
Sal was terrific. He came to our house before this and we were so impressed with him we asked to have him come back specifically. He personable, knowledgeable, and very efficient. We will use him again if we have any heating or cooling needs.
C & C staff Tyler was timely, thorough, polite and knowledgable! He reviewed furnace systems, replaced air filter, & trouble shot a leak. Appreciate you C& C for helping me keep my furnace and AC investments in good shape!
Kyle was very experienced and explained clearly what he was doing, very thorough on his work, I highly appreciate the honesty.
Dennis, was on time, and did a very good job. He has my highest recommendation. I enjoyed his company.
Great service. Explained the repairs in detail.
With in 2.5 hours of requesting a heating issue, Kevin had found/fixed the issue and then performed some basic maintenance, all is good!
Professional. This was just a maintenance checkup. Noah was courteous and professional and was able to determine status of our boiler system quickly. No issues and we are good for another year
Brian H. arrived within the stated time and did a thorough and complete job of inspecting, cleaning, and preparing my furnace for the winter. Another pleasant experience with C & C.
Very courteous, professional, and knowledgeable. Extremely nice to my dog, who has dementia. We give him our highest recommendations.
Very friendly and professional!
Kevin H came to do the check up and maintenance on the unit in my recently purchased home. He came well prepared, with records of previous work done on it under former owner, and proceeded to perform the most detailed and complete service call on my HVAC I've ever thad at any of the homes I've owned. I definitely was pleased with the work done.
C & C has services our furnace and AC for over 10 years and we’ve always found their technician friendly and knowledgeable. Keep up the great work!
Mike and crew are topnotch, knowledgeable, polite and tidy! Just had cleaning and maintenance performed by Kayla. Excellent job, polite, and conscientious of her work. also installed a component for an upgrade. Highly recommend C & C.
The company called and texted to keep me informed of who and when the technician would be at my home.
Dennis, Nathan, and Kyle were a great team. Installed furnace, air conditioner, and duct mini split. Great work ethic and just nice guys!!
Sal is amazing. Whenever he arrives to do the job, I can be confident it will be done right. Not only is Sal competent, he's also kind, timely and explains things in a way I can understand. Sal is a great representative of the company. .
Toni was great! Explained everything and was efficient.
Sal has worked on my HVAC system several times and has always been courteous, on time, and knowledgeable. His supervisor Steve and Chris have also done work for me and has done a great job. I’ve had my AC replaced and my furnace repaired and tuned up by them. 5 star rating for Chris, Sal and Steve.
Dave and Mitch did a great job installing new Air conditioner and Furnace!!!! Thanks
Great job! Told me everything he was doing and why!
Kayleigh was very nice and professional.
Barry came to check out our boiler because it wasn’t working. He thoroughly inspected the unit and also checked our fireplace area. Got things started efficiently. Explained his findings and made suggestions for improved function.
Kayla serviced the heater for the winter. She answered questions and explained what she was doing. Kayla was very thorough. So far she is the best technician. I want her back next time!! She was very polite, and I was very happy. C&C has the best technicians.
Showed uo wthin the frame given, techician very good and polite
Professional, knowledgeable, informative.
Noah was very experienced and professional! He throughly explained me the issues. Very satisfied with the company, technician and the telephone operator.
C and C are the BEST!! All service guys & gals are knowledgeable & very considerate. I won’t go anywhere else for HVAC Service & Needs. They do have zero percent financing too which helps a great deal. There is no need to wait! Call C & C TODAY!!
Wonderful job- very courteous and knowledgeable.
very professional and knowledgeable. I would recommend this company
Very professional, knowledgeable and friendly. I will look forward to seeing him again.
Dan B was here today, 5/12/25, to replace parts for my A/C and, as usual, was great! Thorough, efficient, personable as expected for C&C staff! Dan B. and Noah were here today (03/14/25) despite an appt mixup, and, as usual, were efficient, courteous, and informative. Typical of my experience with C&C employees.…
Technician very professional and educational regarding maintenance of system .
C&C had installed our furnace and AC units a few yrs ago and since then we have them inspect bi-annually. good service tech and friendly. Our units never failed us yet and all in great working condition with very minor repairs after 15 yrs.
Very professional, courteous service. Same was very polite and very skilled.
Have used the company for years and always happy with them. Tyler H was our tech, very professional, respectful and explained everything very well.
Tyler, our technician, did an excellent job in servicing our furnace. He also found an issue I was unaware of and fixed it, making our furnace functionally sound for the winter. Great job Tyler!
Our experience was wonderful. Zach and his crew worked through one of the hottest days and we appreciated that.They were gentlemen, quiet and sometimes didn't hear too much noise.We're happy with our new furnace and especially the AC unit!! We will be happy to spread the word about C & C. Thank you!!!
Nick has been to our house a few times in the past and has always been super helpful, fast and courteous. I would recommend C&C 100%.
Mike did a great job. He was professional and communicated his findings with me after furnace inspection. The entire experience with C & C was a pleasure as usual.
Brian is a fantastic workman for C&C with a good personality also. Also being of Polish heritage, we conversed about Polish food recipes. Good, pleasant person to talk with.
This is the company you want to go with👍 Very professional and they care like family. I've been calling them since 2017 when I moved here.👍
Michael was very professional, friendly, polite, and efficient. He took the time to explain what he was doing and why. I am very happy with C&C. We’ve been customers for over 12 years, and we are always pleased with their service!
As usual, great service and always on time
Installed new humidifier job well done.
Mike completed the annual check on my HVAC. He was thorough, knowledgeable, competent and courteous. I am very pleased with C & C.
Chris I did a fine job
I contacted C&C about safety inspections of my furnace and water heater, as these are required in this city. They got me on the schedule quickly. My technician Noah arrived on time, knowledgeable of his tasks, and did a great job!
Fantastic company!! Matt cleaned our dryer vent. Very Friendly and Professional. He did an excellent job and cleaned up afterwards. Highly recommend!
Did very good work, that was nice 🙂
Very satisfied with service for air conditioning
Chris was amazing as always , never had a bad experience with the company
The technician was on time very professional. I had my annual service this day.
Very knowledgeable and very personable.
The service technician, Desmon, is outstanding! He provided excellent customer service! He is very professional and answered all of my questions pertaining to operation and maintenance of my furnace. Thank you Desmon for an awesome job.
Tyler checked all aspects of the furnace to ensure safety and good working order for the winter. He replaced filters as needed and explained all his findings. Excellent service as always.
The professional, Noah was excellent. Very pleasant and willing to answer all my questions. I highly recommend this company because I am free from doubt that a good job has been done.
Tyler was professional, courteous and knowledgeable. He was friendly and got the job done efficiently and quickly. He took a moment to pet the cat and even turned off all the basement lights when he was done! (They usually do not do that). Highly recommend C&C Heating and Cooling for all of your HVAC needs!
Your technicians are always very thorough professional and respectful. Sir aj I feel exceeded the standard. I get the sense he's a better person than an hvac technician.
Always great customer service from C&C.
Replaced my furnace and a/c. Zach and the team did an excellent job. The installation was very well coordinated between the team members and was completed very well. The place is tidy than before they started. I couldn’t be happier. I highly recommend C&C
Dave was a pleasure. Completed tuneup quickly and answered my questions efficiently.
7/31/25 kelly did a great job cleaning my A/C unit and Kevin did an excellent job replacing my thermostat and fixing my fan issue. Super good service people! Much appreciated! Thanks! Dennis G.
I had an issue with the connection to the DTE interruptible service box that was efficiently solved to my satisfaction.
Tony is very knowledgeable and professional! Good job!
Very good service, very good pricing, and great customer service. I love doing business with C & C, never a disappointment or regret! Technician Kelly was excellent! She found an issue that has been ongoing for approx 4 years, and proceeded to promply resolve! Weve been doing business with C&C for approximately…
Christian was wonderful! Recommendations were not high pressure. Really appreciate that it’s more about service than upselling.
Dave L. has been our regular C&C technician for years. It's always a pleasure to deal with him; he is prompt, courteous, and explains clearly what his recommendations are and why he is making them. He has suggested ways to save us money, by modifying our service plan and by taking steps to improve our energy…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1194 | $54–$581 |
| Heating system maintenance | 777 | $37–$219 |
| A/C system maintenance | 775 | $26–$251 |
| HVAC system repair | 471 | $148–$642 |
| Heating system installation | 440 | $1.2k–$2.8k |
| Install AC | 402 | $2.1k–$4.3k |
| Heating system repair | 379 | $124–$809 |
| A/C system repair | 352 | $158–$730 |
