How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREC & C Heating & Air Conditioning
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired C & C Heating & Air Conditioning for 8 kinds of job.
C & C Heating & Air Conditioning for heating system repair
Clear ✕All 388 Google reviews tagged “Heating system repair” · showing 60
C&C was awesome. From inspection to estimates, scheduling and the quick install (next day!!). Everything went perfect. All the staff I met on site and over the phone were perfectly friendly. And, the price was great as well.
Knowledgeable tech, very thorough.
2025: Excellent service! Kevin was friendly, very knowledgeable, professional, hard working, and answered all my questions. I highly recommend C&C Heating and Air Conditioning for any furnace diagnosis and repair needs. Update 2026-10-13: I just called this morning because my AC unit is short cycling, waited 5…
I have been having my furnace cleaned and all necessary repairs done by C&C for many years. This time the service was great just like usual. I would recommend them to anyone who needs services on their furnace.
Tyler is an exceptionally nice guy. Explains everything we'll. Excellent experience
Mike L was very friendly, professional, knowledgeable, and informative. Even though the job required two visits to repair my furnace issue and install a new humidifier, Mike got things done and even made an alteration to the humidifier ductwork for better delivery of humidity to my home. Thank you, Mike…job well done!
Nick came out for a “no heat” call and quickly had the furnace up and running. Could only guess the reason for water accumulation in collection box. Recommended that I keep annual inspection scheduled for Oct 15.
The technician called/texted me when he was on his way. After getting here and diagnosed the problem fairly quickly. He continued to make all of the other necessary checks/diagnoses. He made all of the necessary checks and found some problems with furnace. He explained everything very clearly and I understood…
Tony is the best service technician. We always request Tony because he is efficient, professional and friendly.
very timely and skilled. made all repairs ans needed
We’ve part of the C&C club ever since we had our AC unit replaced 6 years ago. Best decision we made. Being able to do preventative maintenance on our machines is great and ensure our equipment is running as it’s supposed to. Thanks Juan for your patience yesterday! Well done!
Always do and excellent job and I was especially happy to see a young lady in the trade job.
Great service, professional and thorough.
Responsive and performed furnace check, replaced with new filter had on hand. Checked AC unit, cleaned, added 1lb of refridgerant. All is cool.
Brian was very knowledgeable and very informative. He seemed to know his business, and gave me a bunch of different options. I am going to replace my 32 year old furnace and a/c. Installation is tomorrow. Toni C was here quickly and also found the problem just as fast. Great job. Turned out to be a dirty sensor, he…
Great people, excellent work!
Don did an excellent job in patiently answering all my questions. I appreciated his knowledge in sharing the various furnace options available. This helped me to weigh the pros and cons in finalizing my decision
Wonderful experience! David R., and Sakwan are very knowledgeable and honest. They both are able to answer all questions asked of him from a mechanical engineer with a minor in environmental engineering. Besides answering questions their work ethic is wonderful. Care for our home was taken and the work done on the…
Michael, our service person, was fantastic. He explained everything to me and was very honest about what needed to be done with our furnace/air unit. Great communication by all staff.
Responsive on time and very professioal. Take time to show you whats wrong and give you options. Staff so pleasant to work with. Truly caring and understanding.
Knowledgeable, thorough, fast, courteous service at a reasonable price.
HVAC Technician Mike L. did a great job checking our A/C system for the upcoming summer A/C season. Mike was courteous, professional and explained all the work he did. I am very pleased with my decision to use C & C Heating and Cooling Company and continue to be a happy member of the C & C Club. I highly recommend them for your HVAC needs. Ken / Troy, MI
Good work fast and friendly. Will call again if I need help.
Mike was extremely thorough, friendly and knowledgeable. He shared all the information that I would possibly need to make an informed decision. He was not rushed and was willing to answer any questions and explain anything thoroughly to someone who does not understand the details of Heating & Cooling.
Excellent service, friendly, knowledgeable. I couldn't ask for a better experience. Thank you. See you next time...
Great experience! Very professional and polite.
Excellent experience as always with this company. Mike has been here before and is familiar with our equipment and our habits - that makes things go so much smoother. He pointed out some things we are doing well to keep our system running better. He also suggested some upgrades but also pointed out that they may…
I love the monthly program! Every year I get an AC and furnace tune-up included. The technicians are always personable, friendly and thorough. And, as always from C&C, very professional.
Excellent experience all around! Siraj was professional, knowledgeable and answered any questions I had - he even went as far as teaching me as well. Highly recommend!
Excellent service on a Saturday. Repairs made fairly quickly. We will be having C&C back for quote and installation of new system soon.
We had Sal from C&C Heating & A/C come out within the day of calling for service of our furnace and he provided excellent service. We had woke in the night with an electrical burning smell which ended up being a faulty igniter and he was able to replace it within a short time. He was very informative on caring for…
Great service . Efficient, knowledgeable and friendly.
he is very knowledgeable and does a great job
Jeremy G. was very informative and pleasant. Enjoyed talking to him about my furnace n gave me a lot of interesting information.
Came to fix furnace the same day. Polite, very friendly and extremely knowledgeable
Tyler checked and verified all his work. Would recommend him again.
Antonio was the best tech that we have had so far...he was very professional and really knew what he was doing and did a good job..if we ever need a tech from them again, we surely would request Antonio..
Having an older furnace, I feel C&C has my back. Update 4/20/26 - furnace went out over the weekend and we had cold snap, below freezing. Called Monday morning and Noah came out that afternoon. I’d give him 7/5 stars if I could. The blown low voltage fuse was easy to find, but the cause up that fuse blowing,…
A true professional, we were very pleased with his work and rest of the crew
Christian from C&C was on time, very quick and thorough to address our problem. Highly recommended.
After the initial installation of a new HVAC system the day before, we had a bit of a glitch. The furnace would not kick on the next morning. Tyler H. came out immediately, discerned what the issues were, and fixed them. He took the time to thoroughly explain what the problem was, and then stayed to run the…
Excellent technician. Timely arrived and completed work.
C&C installed a new furnace/AC/water heater a few years ago, they made everything easy including the permits & rebates. Installation looked great & everything worked flawlessly. Even more important than a good installation, when a part in the furnace did fail (caught during an annual tune-up), they took care of it…
Great Customer Service, would recommend them for your Heating and AC needs.
Well my furnace at least worked before C&C service tech showed up. It would trigger the high limit switch after awhile but it kept my place around 68 degrees. Been like that for awhile. Now it doesn't work at all goes straight into lock out mode blows nothing but cold air since he touched it. The furnace is only 5…
Had C and C install my new furnace and they did a wonderful job. The workers Carlos, and Dylan were both kind and nice guys. Thanks for the great work. Patrick is great also and so is Samuel (Sam)
Sam was prompt, professional and friendly. I received an honest assessment and tune-up of my 16 year old furnace. Thanks!
We had an amazing experience with C&C, our furnace went out due to a power outage, same day they came out to diagnose the issue, and 2 days later come to repair. Tyler was very knowledgeable ,and professional and gave us tips/ideas of things we can do around the home when we begin to renovate to help our heating and cooling system.
The technician arrived at the scheduled time. He was skilled at diagnosing the trouble, and had the furnace up and running quickly. Very polite and professional. Thanks Noah.
He took a long time diagnosing my furnace and was very thorough. He showed me everything that was wrong and helped me get financing with the best deal possible on a new unit. Very professional and patient as my dogs were obnoxious. I will stay with this company for maintenance.
The two young men that had come to my house, well experienced and knowledgeable, great attitude, very professional
Scheduling was easy and they came out the same day I called. Barry (our tech) was great - He was friendly, helpful, and very thorough in fixing our furnace. I appreciated him sharing his knowledge, making sure I understood what the problems were and how he fixed them.
Sal is an amazing technician. He has been to my home a few times and is very professional and offers great advice, especially during this cold winter, on how to improve heat distribution. Explains any repair. Showed me how to make sure my Humidifier was working properly. C&C is the best !! I recommend to all my neighbors. Thank you !!
Great Company to hire. Honest and respectful.
Sal was terrific yesterday, as he has been with us in the past. A very good rep of C & C.
Very kind and courteous, also knowledgeable about products, good salesman!
Good job. My furnace is working, again. Life is good.
Barry was very professional & took time to explain everything in understandable terms. Got same day service. Lisa who made our appt was also curious, understanding & prompt.
Kevin was super knowledgeable and able to diagnose my furnace issue quickly. He had the part available and fixed it all in one trip. Kevin also provided some helpful tips/tricks to save me money in the future. I highly recommend C&C Heating & Air Conditioning!
Fast reliable informative service man that explained the procedure to my fiancé. My fiancé is the same nationality they were laughing it was nice to hear thank you for that sir!!! Great service highly recommend This time fast service in these freezing temperatures thank goodness for C and C
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1194 | $54–$581 |
| Heating system maintenance | 777 | $37–$219 |
| A/C system maintenance | 775 | $26–$251 |
| HVAC system repair | 471 | $148–$642 |
| Heating system installation | 440 | $1.2k–$2.8k |
| Install AC | 402 | $2.1k–$4.3k |
| Heating system repair | 379 | $124–$809 |
| A/C system repair | 352 | $158–$730 |
