How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREC & C Heating & Air Conditioning
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired C & C Heating & Air Conditioning for 8 kinds of job.
C & C Heating & Air Conditioning for heating system repair
Clear ✕All 388 Google reviews tagged “Heating system repair” · showing 140
C&C was awesome. From inspection to estimates, scheduling and the quick install (next day!!). Everything went perfect. All the staff I met on site and over the phone were perfectly friendly. And, the price was great as well.
Knowledgeable tech, very thorough.
2025: Excellent service! Kevin was friendly, very knowledgeable, professional, hard working, and answered all my questions. I highly recommend C&C Heating and Air Conditioning for any furnace diagnosis and repair needs. Update 2026-10-13: I just called this morning because my AC unit is short cycling, waited 5…
I have been having my furnace cleaned and all necessary repairs done by C&C for many years. This time the service was great just like usual. I would recommend them to anyone who needs services on their furnace.
Tyler is an exceptionally nice guy. Explains everything we'll. Excellent experience
Mike L was very friendly, professional, knowledgeable, and informative. Even though the job required two visits to repair my furnace issue and install a new humidifier, Mike got things done and even made an alteration to the humidifier ductwork for better delivery of humidity to my home. Thank you, Mike…job well done!
Nick came out for a “no heat” call and quickly had the furnace up and running. Could only guess the reason for water accumulation in collection box. Recommended that I keep annual inspection scheduled for Oct 15.
The technician called/texted me when he was on his way. After getting here and diagnosed the problem fairly quickly. He continued to make all of the other necessary checks/diagnoses. He made all of the necessary checks and found some problems with furnace. He explained everything very clearly and I understood…
Tony is the best service technician. We always request Tony because he is efficient, professional and friendly.
very timely and skilled. made all repairs ans needed
We’ve part of the C&C club ever since we had our AC unit replaced 6 years ago. Best decision we made. Being able to do preventative maintenance on our machines is great and ensure our equipment is running as it’s supposed to. Thanks Juan for your patience yesterday! Well done!
Always do and excellent job and I was especially happy to see a young lady in the trade job.
Great service, professional and thorough.
Responsive and performed furnace check, replaced with new filter had on hand. Checked AC unit, cleaned, added 1lb of refridgerant. All is cool.
Brian was very knowledgeable and very informative. He seemed to know his business, and gave me a bunch of different options. I am going to replace my 32 year old furnace and a/c. Installation is tomorrow. Toni C was here quickly and also found the problem just as fast. Great job. Turned out to be a dirty sensor, he…
Great people, excellent work!
Don did an excellent job in patiently answering all my questions. I appreciated his knowledge in sharing the various furnace options available. This helped me to weigh the pros and cons in finalizing my decision
Wonderful experience! David R., and Sakwan are very knowledgeable and honest. They both are able to answer all questions asked of him from a mechanical engineer with a minor in environmental engineering. Besides answering questions their work ethic is wonderful. Care for our home was taken and the work done on the…
Michael, our service person, was fantastic. He explained everything to me and was very honest about what needed to be done with our furnace/air unit. Great communication by all staff.
Responsive on time and very professioal. Take time to show you whats wrong and give you options. Staff so pleasant to work with. Truly caring and understanding.
Knowledgeable, thorough, fast, courteous service at a reasonable price.
HVAC Technician Mike L. did a great job checking our A/C system for the upcoming summer A/C season. Mike was courteous, professional and explained all the work he did. I am very pleased with my decision to use C & C Heating and Cooling Company and continue to be a happy member of the C & C Club. I highly recommend them for your HVAC needs. Ken / Troy, MI
Good work fast and friendly. Will call again if I need help.
Mike was extremely thorough, friendly and knowledgeable. He shared all the information that I would possibly need to make an informed decision. He was not rushed and was willing to answer any questions and explain anything thoroughly to someone who does not understand the details of Heating & Cooling.
Excellent service, friendly, knowledgeable. I couldn't ask for a better experience. Thank you. See you next time...
Great experience! Very professional and polite.
Excellent experience as always with this company. Mike has been here before and is familiar with our equipment and our habits - that makes things go so much smoother. He pointed out some things we are doing well to keep our system running better. He also suggested some upgrades but also pointed out that they may…
I love the monthly program! Every year I get an AC and furnace tune-up included. The technicians are always personable, friendly and thorough. And, as always from C&C, very professional.
Excellent experience all around! Siraj was professional, knowledgeable and answered any questions I had - he even went as far as teaching me as well. Highly recommend!
Excellent service on a Saturday. Repairs made fairly quickly. We will be having C&C back for quote and installation of new system soon.
We had Sal from C&C Heating & A/C come out within the day of calling for service of our furnace and he provided excellent service. We had woke in the night with an electrical burning smell which ended up being a faulty igniter and he was able to replace it within a short time. He was very informative on caring for…
Great service . Efficient, knowledgeable and friendly.
he is very knowledgeable and does a great job
Jeremy G. was very informative and pleasant. Enjoyed talking to him about my furnace n gave me a lot of interesting information.
Came to fix furnace the same day. Polite, very friendly and extremely knowledgeable
Tyler checked and verified all his work. Would recommend him again.
Antonio was the best tech that we have had so far...he was very professional and really knew what he was doing and did a good job..if we ever need a tech from them again, we surely would request Antonio..
Having an older furnace, I feel C&C has my back. Update 4/20/26 - furnace went out over the weekend and we had cold snap, below freezing. Called Monday morning and Noah came out that afternoon. I’d give him 7/5 stars if I could. The blown low voltage fuse was easy to find, but the cause up that fuse blowing,…
A true professional, we were very pleased with his work and rest of the crew
Christian from C&C was on time, very quick and thorough to address our problem. Highly recommended.
After the initial installation of a new HVAC system the day before, we had a bit of a glitch. The furnace would not kick on the next morning. Tyler H. came out immediately, discerned what the issues were, and fixed them. He took the time to thoroughly explain what the problem was, and then stayed to run the…
Excellent technician. Timely arrived and completed work.
C&C installed a new furnace/AC/water heater a few years ago, they made everything easy including the permits & rebates. Installation looked great & everything worked flawlessly. Even more important than a good installation, when a part in the furnace did fail (caught during an annual tune-up), they took care of it…
Great Customer Service, would recommend them for your Heating and AC needs.
Well my furnace at least worked before C&C service tech showed up. It would trigger the high limit switch after awhile but it kept my place around 68 degrees. Been like that for awhile. Now it doesn't work at all goes straight into lock out mode blows nothing but cold air since he touched it. The furnace is only 5…
Had C and C install my new furnace and they did a wonderful job. The workers Carlos, and Dylan were both kind and nice guys. Thanks for the great work. Patrick is great also and so is Samuel (Sam)
Sam was prompt, professional and friendly. I received an honest assessment and tune-up of my 16 year old furnace. Thanks!
We had an amazing experience with C&C, our furnace went out due to a power outage, same day they came out to diagnose the issue, and 2 days later come to repair. Tyler was very knowledgeable ,and professional and gave us tips/ideas of things we can do around the home when we begin to renovate to help our heating and cooling system.
The technician arrived at the scheduled time. He was skilled at diagnosing the trouble, and had the furnace up and running quickly. Very polite and professional. Thanks Noah.
He took a long time diagnosing my furnace and was very thorough. He showed me everything that was wrong and helped me get financing with the best deal possible on a new unit. Very professional and patient as my dogs were obnoxious. I will stay with this company for maintenance.
The two young men that had come to my house, well experienced and knowledgeable, great attitude, very professional
Scheduling was easy and they came out the same day I called. Barry (our tech) was great - He was friendly, helpful, and very thorough in fixing our furnace. I appreciated him sharing his knowledge, making sure I understood what the problems were and how he fixed them.
Sal is an amazing technician. He has been to my home a few times and is very professional and offers great advice, especially during this cold winter, on how to improve heat distribution. Explains any repair. Showed me how to make sure my Humidifier was working properly. C&C is the best !! I recommend to all my neighbors. Thank you !!
Great Company to hire. Honest and respectful.
Sal was terrific yesterday, as he has been with us in the past. A very good rep of C & C.
Very kind and courteous, also knowledgeable about products, good salesman!
Good job. My furnace is working, again. Life is good.
Barry was very professional & took time to explain everything in understandable terms. Got same day service. Lisa who made our appt was also curious, understanding & prompt.
Kevin was super knowledgeable and able to diagnose my furnace issue quickly. He had the part available and fixed it all in one trip. Kevin also provided some helpful tips/tricks to save me money in the future. I highly recommend C&C Heating & Air Conditioning!
Fast reliable informative service man that explained the procedure to my fiancé. My fiancé is the same nationality they were laughing it was nice to hear thank you for that sir!!! Great service highly recommend This time fast service in these freezing temperatures thank goodness for C and C
I needed after hours service on a Saturday due to low heat from my furnace. Due to the fact that I had a service agreement, I called and Nick came out within an hour of call. He found out that it was the heat sensor, replaced the part and got our furnace running correctly. Nick was awesome!
Great experience. Awesome technician - Mike L. was efficient and professional. Very friendly and informative as well. Came here in a snowstorm on a Sunday to replace a faulty GFI switch. Great experience as always from a great company.
Great service, Tyler did a fantastic job answering all my questions and walking me through the process and explaining what he was doing. Gave me awesome advice and showed me products relevant to the issues I was having. C&C moved quick to get an appointment (same day) and were reasonably priced for the service.
I called as soon as they opened on a Saturday, that just so happened to be the coldest day of the year, and had a tech out same day about an hour and a 1/2 later. Tyler was quick and polite and was able to help instal my new thermostat and even mentioned the website for possible coupons. I’m so grateful that he…
Noah was amazing. He solved the problem quickly and was totally relatable, kind and professional. Would definitely recommend him and the company to everyone for any current and future business! ”
Chris S arrived a little over an hour after my desperate call to C&C that my furnace was no longer igniting a heating flame, main blower not engaging. He was courteous and explained the repair my furnace needed, the cost, and even a coupon I could use! Less than an hour after he arrived I was once again warm.
The technician was here when they promised. He was knowledgeable and courteous. Went right to work checking several aspects of the job and explained what he was doing. When he was finished, he quoted me a price for what I wanted and explained the different choices. He cleaned up and was on his way to the next customer.
I called C&C for same day service when we could not get our furnace to light, and I am so thankful I did. Noah was our service technician, and he was so knowledgeable is diagnosing our furnace issue. He did not rush the diagnosis, which I really appreciated. There were multiple potential issues but based on the…
Dooug was so friendly and pleasant. He was able to troubleshoot the problem and hopefully we are good to go! So happy we went with CNC.
I had a great experience, a bit disappointed with the results but our system is old. Dzemil was a great help, he told us we need a new system (which is true) but gave us a few options to get by for now. Not in the position to get everything new right now. We are leaving for the weekend and got us functional while we…
Antonio was fantastic from the time he walked through the door, he was respectful, friendly and considerate . He was very Knowledgeable and Explained everything very well.
C&C was able to get someone out to my parents’ house the same day that we called a week after their furnace went out, and Chris S repaired it promptly. Thank you for the great service!
Steve was very prompt arriving early the day after Christmas. He spent over two hours working on the boiler system in my unheated garage. Thank you Steve for coming on this nasty day.
Second home you have serviced. Call center, polite, and efficient . Tech was polite, highly knowledgeable, easy to talk to and work with. Wouldn’t dream of using anyone else
Mike L was very knowledgeable, found and fixed the issue in a timely manner, stayed to insure that it was all working properly, and was friendly enough to understand my dog does not know what personal space is lol
Mike was extremely professional, personable, and helpful. I felt like I was getting information not getting sold on something I didn’t need. **Next day, The installation went very smoothly, the technicians were on time, quick and professional, not to mention good with my cats :)
Sam was very polite, explained some of my concerns and was on time . We had some questions about carbon monoxide, and he he suggested looking into some newer style monitors, great advice.
Fast and efficient. Great experience.
Very Respectful, Extremely Hardworking, and Totally Honest. He went out of his way to make sure we were okay before leaving. And the price was reasonable, Thanks Noah and C & C for a great Job.
Tyler & Dzemil did a amazing job with the heating exchange
Sal has worked on my HVAC system several times and has always been courteous, on time, and knowledgeable. His supervisor Steve and Chris have also done work for me and has done a great job. I’ve had my AC replaced and my furnace repaired and tuned up by them. 5 star rating for Chris, Sal and Steve.
This was an ememgency call about a posible deadly CO leaksge issue caused by a heat exchanger fialure of a 14 yeqr old furnace. C&C's Tyler got out to our house quickly to confirm the diagnosis. He gave us a $$$ quote to fix the problem (option A). He proposed a dual path option to resolve my issue. I will meet…
Great job! Told me everything he was doing and why!
Appreciated the info Tyler shared with me regarding my repair. We talked of ways to keep my system working properly and discussed services that could be done in the Spring/Summer.
These guys are the absolute best in the business! Had an issue with communication between my furnace and the thermostat on a Sunday. Called and soon after Kevin was on my doorstep and after diagnosing the problem I soon had toasty heat issuing out of my registers! What a personable guy! Such an asset to have the…
Sam from C&C was a huge help and did a great job with my duct cleaning! Not only did he professionally clean my ducts but he helped diagnose other HVAC issues I had, provide helpful tips on how to properly maintain my HVAC, and advice on things to look out for. I would highly recommend Sam and C&C!
C&C were quick, professional, polite and educational! The tech diagnosed our problem and made sure the rest of the furnace components were working well.
Doug provided excellent service. He was able to diagnose and resolve the problem without issue. Professional and friendly as all of our C&C technicians have been. C&C has an excellent communication system for scheduling and tracking appointments, and technicians are top notch.
Noah was very experienced and professional! He throughly explained me the issues. Very satisfied with the company, technician and the telephone operator.
Excellent service, friendly and professional technician, and despite receiving some bad news due to an old unit, I was still left with a smile and a complete explanation of what the issues were and what steps to take moving forward. Highly recommend.
System only on COLD days struggled to warm up the house. System checked out with no problem but they were able to increase max water temperature setting from 190ish to 210 which was within operating spec and seems to of solved the problem. Tony and Steve we on time and knowledgeable and the adjustment was cover…
Very thankful to have Bryan R talk me through the issues with the heater and with the options he gave me. and that he fixed them. Nick did a service call a couple months after installation to verify that the heater is properly working. Thanks.
Dave R did a great job of explaining everything about our new furnace. What to expect when the technicians get here to when they leave.
Mike did a great job. He was professional and communicated his findings with me after furnace inspection. The entire experience with C & C was a pleasure as usual.
The service man ,Tyler, was very professional, knowledgeable . He helped me understand types of furnace filters. I will definitely use C& C again.
I was very pleased with the services Mike provides on my furnace great job
David came today to make a proposal on new equipment. He did a great job. Mike came again. This time to inspect the AC. As with Doug and Sal in the past, Mike’s inspection was well done. He knows his stuff.
The valve for the humidifier needed to be replaced too. Excellent and efficient job!
Great tech, very good job and very nice young man 😀
Your technicians are always very thorough professional and respectful. Sir aj I feel exceeded the standard. I get the sense he's a better person than an hvac technician.
Always great customer service from C&C.
7/31/25 kelly did a great job cleaning my A/C unit and Kevin did an excellent job replacing my thermostat and fixing my fan issue. Super good service people! Much appreciated! Thanks! Dennis G.
Very thorough and concerned and professional job well done!!
Dave is great! I recommend him to all my friends.
Met and exceeded my expectations, in this present climate that's really hard to find.
Kelly was friendly and very knowledgeable. Came out for air conditioning startup and went over everything in detail.
They are a wonderful company to work with over the past 5 years. Very professional and pleasant from the initial call to the completion of the job. David L. is an expert in heating and a/c. I have been very pleased with his prompt service and expertise.
Thoughtful, thorough and professional. He explained the issues. I appreciated his help and approach.
Awesome crew
Dave was quick but thorough, and he didn’t have any bad news for me. I think he did a great job.
Toni was incredible. He walked me through the entire process of selecting a new replacement furnace and air conditioner. Excellent customer service.
Prompt response from C&C for an unexpected issue with our furnace. Technician was very knowledgeable and quickly able to assess and correct the issue. Professional and courteous throughout the visit. Excellent service!
Michael and Chris were beyond outstanding!!! Extremely polite, professional, knowledgeable- diagnosed issue immediately, explained options and fully completed the job as described. Gave instructions on monthly maintenance of humidifier, and tips. SUPERB SERVICE !! SO much appreciated THANK YOU !
Jeremy and jeremy were great. They put the new wayer heater and it works great!ave was wonderful.
The two young men that did my installation were fantastic they put in a very very long day
Matt arrived early, was polite and explained step-by-step what he was doing (and what I might expect from my furnace in the future). 👍🏻👍🏻
Great service as usual.sal was awesome
Very professional, friendly, efficient, thorough,& prompt. Patient with questions and explained well.
Jake was kind and hardworking, and he explained everything he saw and did very thoroughly. He even offered to bring some heavy packages inside for me. Always a great experience with C&C!
Have always been satisfied with C&C. They are very honest ! Arrives on time, gets the job done & leaves no messes!!
Very very pleased
Even managed to arranged to do the estimate early, thanks. Great crew, completed installation of furnace and AC units in one day cleanup and checked operation.
Trevor did an excellent job He was thorough and very friendly
Nick S. Great technician, courteous and professional and out going personality. .
Service was performed by an extremely knowledgeable person. If your interested or in need of HVAC services call C & C Heating & Cooling. Daniels the BEST.
I highly recommend this company! Customer service and technical expertise are exceptional. Pricing is fair. Very solid, reputable business
We are so happy to be part of C&C’s plan. It puts our minds at ease to have a professional staff member evaluate the condition of our furnace and air conditioning systems. Mike L. was polite and very thorough with the evaluation of our systems. He answered our questions and concerns about our furnace filter and…
Bryan R was very thorough and professional. Helpful and knowledgeable about questions I had. Very happy with C & C service. Very helpful with a special request.
Trevor was great!
Good fast service
Eric B and his crew did a great job replacing my furnace and AC. Showed up on time and finished on schedule. Very considerate of the home while working.
Our technician David D, was extremely great. He explained and advised us about our heating and air conditioning system. I recommend C&C to all my family and friends.
Everything was excellent. He also told us about a water heater and made appointment for us for next time and he also told you clean vents things I didn’t know you did.
He did a great job! He was knowledgeable, polite, explained everything and did the work needed.
Very professional and knowledgeable.
I have been using C & C for years. They have very highly skilled technicians and for many years they have been sending Dave out to do my service. It is great to have this kind of consistency. Their communication is great and their costs are very reasonable. I never have to worry about them suggesting a repair that…
Great company to work with. I highly recommend C&C Heating & Air Conditioning.
Always pleasant to deal with. Honest, tidy, and call ahead before the visit.
We have used C&C in our family for years. We have peace of mind being signed up for their membership too. Today - Our tech Desmond and his team did a tremendous job of full furnace replacement (coil and all for a downdraft furnace for slab house - no crawl or basement) and re-ran the out door AC unit to a location…
As usual, Dave l. was very efficient and handled the problem quickly. Dave is very competent . I would recommend him to anyone needing a service technician.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1194 | $54–$581 |
| Heating system maintenance | 777 | $37–$219 |
| A/C system maintenance | 775 | $26–$251 |
| HVAC system repair | 471 | $148–$642 |
| Heating system installation | 440 | $1.2k–$2.8k |
| Install AC | 402 | $2.1k–$4.3k |
| Heating system repair | 379 | $124–$809 |
| A/C system repair | 352 | $158–$730 |
