How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREC & C Heating & Air Conditioning
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired C & C Heating & Air Conditioning for 8 kinds of job.
C & C Heating & Air Conditioning for install thermostat
Clear ✕All 223 Google reviews tagged “Install thermostat” · showing 80
C&C was awesome. From inspection to estimates, scheduling and the quick install (next day!!). Everything went perfect. All the staff I met on site and over the phone were perfectly friendly. And, the price was great as well.
Even though it’s always disheartening having to purchase a new HVAC shortly after moving in, C&C made the process smooth. I know they were honest and had reasonable pricing. We will be using them for all of our heating and cooling needs!
Finally did a tune up on our furnace, winter’s coming and we wanted it to be in top notch shape. Highly recommend C&C, always top notch. Best around.
Showed upon time. Work was good. Price was good.
I was extremely pleased, as well as impressed, with Dzemil, the service technician who worked on servicing not only my AC unit, but went above and beyond to take care of some minor issues involving my new AC unit, my humidifier and the pump. He was very personable, went over every detail with me, and I found him to…
I cannot say enough wonderful things about C&C Heating & Air Conditioning, and especially about Dave, who took the time to walk me through every step of replacing my HVAC system after 37 years. Making these kinds of decisions on my own over the past four years has been difficult. When you’re faced with a major home…
Outstanding level of service from quote to installation. Very happy we chose C&C. Professionalism at every step. Great experience.
David is very professional and respectful,when he came to my front door he put on boot covers upon entering my home I’m impressed the quote was great and the product is as well thank you.
David (salesman) really knows his stuff. Sized the new system, and got us a great deal! Eric, Grant, and Chris (installers) left a short time ago...did a great job with the install. New equipment looks great, and even though its only been running a short time, it's quite comfortable in our home. And to top it off,…
You guys were fast and quick doing the job and very professional.
Great service, professional and thorough.
KAYLA WAS VERY PLEASANT AND VERY KNOWLEDGEABLE!
Showed up early and did a great job. Very polite and answered my questions.
Work by Eric and his team were professional quick and efficient. I had a new AC unit and furnace installed. AC init gave up the ghost and died last week. New AC and furnace were installed in less than 8 hours. Had a comfortable evening last night with the new air. I no longer have to worry about my AC or…
Wonderful experience! David R., and Sakwan are very knowledgeable and honest. They both are able to answer all questions asked of him from a mechanical engineer with a minor in environmental engineering. Besides answering questions their work ethic is wonderful. Care for our home was taken and the work done on the…
We are super happy customers for more than two years now! Everyone we’ve worked with during that time has been excellent and they go above and beyond to provide exceptional service and exceptional customer service. Highly recommend!!
Tyler was very knowledgeable, courteous and friendly! Very pleased with the service he provided!!
Google nest required re wiring in the walls to properly connect to our heating and cooling system.
Responsive on time and very professioal. Take time to show you whats wrong and give you options. Staff so pleasant to work with. Truly caring and understanding.
Nick came out to give an estimate and within minutes it felt like I had known him for years. He treated me like I am family and it was immediately apparent that he loves what he is doing and cares about the satisfaction of their customers. He worked with me on the cost and had great options when it came to…
Marcus and Randy came to clean my air ducts...they took pictures and were honest ...said it really wasnt necessary yet...they were the same guys who cleaned my dryer ducts last spring...good guys..
June 8 2026 As I've said repeatedly, Sal is the best tech person and; exceptionally knowledgeable. I only hope his employer realizes how valuable he is and how extremely fortunate C&C is to have Sal as an employee. I trust nobody else with any decisions related to A/C and heating, but Sal. June 4 Sal is an expert…
I have called on C&C for years. I won’t call anyone else. Very professional and responsive.
Sam was extremely thorough and did a great job!
Helpful, professional, worked with me
C & C has serviced our existing unit at a previous house for about 10 years. When we recently purchased a new home we had them come and inspect the water heater, furnace, and AC unit. C and C was very thorough and spent several hours performing the inspection. We ended up replacing all three units after discussing…
A true professional, we were very pleased with his work and rest of the crew
I've been a customer for over 20 years and have always been very satisfied with the work that is performed. The girls that answer the calls and the technicians that come out are very professional.
Brian was very thorough in his explanation of options for my house. Didn't push the hard sell. Really broke down the proposal in terms that were easily understood. Update: I went with C&C to replace my furnace and. AC and am very pleased with the entire experience. They made it very easy, answered any questions I…
Luis T was polite, professional, and informative. Explained what he was doing and why. Answered all of our questions. Dan J came today, a few days after the original maintenance, as the air was not working. He was friendly, professional, and a really good trouble shooter. He found the problem quickly and solved it. The air now works. Thanks
The two young men that had come to my house, well experienced and knowledgeable, great attitude, very professional
Technician was very friendly and professional. Did a very thorough job.
Sam came to service my furnace. He found a gasket issue, a corroded gas valve and low gas pressure. Sam took care of all 3 items. Sam was professional, courteous, enjoyable and informative about my issues and how to resolve them. Explained that my parts are covered by the Carrier warranty but not labor and gave…
Very kind and courteous, also knowledgeable about products, good salesman!
Great service. Explained the repairs in detail.
I liked their fast service!! They had our furnace up and running in a short amount of time!!
Mike was extremely knowledgeable and kind in guiding us through the process of ordering a new furnace and air conditioner.
Mike was extremely professional, personable, and helpful. I felt like I was getting information not getting sold on something I didn’t need. **Next day, The installation went very smoothly, the technicians were on time, quick and professional, not to mention good with my cats :)
Mike and crew are topnotch, knowledgeable, polite and tidy! Just had cleaning and maintenance performed by Kayla. Excellent job, polite, and conscientious of her work. also installed a component for an upgrade. Highly recommend C & C.
The crew from C & C did an amazing job every step of the way. Their customer service is incredible. They respond to any communication quickly. They show up on time. Their team members are courteous and professional. And above all, they do top notch work at a competitive price and you don't have to wait months to get them out to your house.
Doug T was great took time to check very thing and helped with temp setting.
Very prompt service, and quality work done. All my questions were answered. Thank you, C&C!
Rudy and Kyle were fantastic. Highly professional, courteous and respectful. Made sure we knew exactly what was done and how to operate our new system before leaving.
Mike was very professional, polite,kind and patient... He was very thorough with doing his assessment of the situation and gave honest information and options to get the situation rectified and because of all his professional output we decided to purchase a brand new Heating and Cooling system from C&C. The process…
The team went above and beyond on the install of our furnace and AC unit. We truly could not be happier with our experience from start to finish.
very professional and knowledgeable. I would recommend this company
Eric and his crew were very proffessional and went above and beyond to do a fantastic job. We are very pleased
7/31/25 kelly did a great job cleaning my A/C unit and Kevin did an excellent job replacing my thermostat and fixing my fan issue. Super good service people! Much appreciated! Thanks! Dennis G.
A+++ Patrick was the best! Prompt courteous and knowledgable. Highly recomend!
My whole experience of getting a new air conditioner/furnace system from C&C was TOP TIER! When multiple other companies never returned my calls, I’m so glad I contacted C&C first! I initially called to have a technician come repair/diagnose my air conditioner. A tech showed up two hours after my request (in the…
The team was on time and was professional and courteous. They answered all question and gave good instructions on usage.
Update - We had an emergency, after-hours AC service call by Chris. He was prompt, efficient and thorough; and had our system cooling the house again in 30 minutes. Another great experience with a C&C tech. NOTE: Our experience with the (new?) AI after-hours emergency number wasn't pleasant, however. Over the past…
Kevin and the crew were great. Kevin explained everything and made sure everything was working properly before leaving
Nick was super nice and respectful when he came to help us with our furnace. He was very smart and professional about everything it was very easy and painless he got the part fixed and even tested it afterwards to make sure everything was on definitely would recommend this guy to anyone about HVAC
Thoughtful, thorough and professional. He explained the issues. I appreciated his help and approach.
Totally awesome experience I was impressed with my installation from start to finish When they were done they took the time to explain what they did and what I needed to know
We're very happy with the job your 3 very hard-working professional young men did.
Excellent service! Told us what to expect found problems in the manufacturing of the furnace and AC. Will be fixed under warranty.
Great job,. Very professional, would highly recommend Eric
David Loop is a real pro. You can’t buy experience & he has 40 years of it! He’s always very efficient & happy to answer any questions that I might have. His advice is priceless.
We asked C & C out for a service troubleshoot and potential repair. We decided to replace our ancient system with a new one (with no pressure from the company). We purchased a new furnace, AC, water heater and the service of cleaning our ducts. The financing process was a breeze and installation completion happened…
Excellent company for new heating and cooling installation. With the best prices around. C&C use top rated products with precision in every step. Clean up after was excellent.
C&C were among the best companies I have hired to do get stuff done at my house. I used them to install a new furnace, AC and water heater. Their sales representative clearly understood the way we used our heater and AC and recommended the best system to install. Was very upfront with pricing and all the rebates…
Nate K. from C&C heating and air conditioning is a skilled professional who knows his craft like the back of his hands, punctual, quiet, quick, extremely respectful with great costumer service. I don't hesitate on recommending Nate from C & C, Great work.
Eric and his. crew very professional, courteous, and craftsman at their trade.
C&C replaced our furnace and AC unit. We had an excellence experience from start to finish. Our technicians Zach and Grant worked hard to make sure that everything was above and beyond. I'd highly recommend them!
Dzmiel was Knowledgeable and helpful in his diagnosis and recommendations.Chris and Steve were efficient and thorough in the installation. They were kind, friendly, patient, and understanding in explaining my new system and thermostat. A really great experience with this company.
I saw all these impassioned 5 Star reviews before I hired them and I thought it must mean they are the right company for the job. Now I am adding my 5 star review to the enormous pile! Go with this company 100% Everyone there is wonderful and they sell top products at a reasonable price.
I have been using C & C for years. They have very highly skilled technicians and for many years they have been sending Dave out to do my service. It is great to have this kind of consistency. Their communication is great and their costs are very reasonable. I never have to worry about them suggesting a repair that…
Chris walked me thru everything, did great job with new furnace, AC, and chimney liner installation! Arrived on time and cleaned up after work completed.
I was so happy that C&C responded so quickly and sent Sal out to fix the problem right away on the hottest day of the summer. Very very good.
Always pleasant to deal with. Honest, tidy, and call ahead before the visit.
We have used C&C in our family for years. We have peace of mind being signed up for their membership too. Today - Our tech Desmond and his team did a tremendous job of full furnace replacement (coil and all for a downdraft furnace for slab house - no crawl or basement) and re-ran the out door AC unit to a location…
Eric and his partner were excellent explained everything and cleaned up to a tee!,would have them back anytime. THANK YOU VERY MUCH!!
Matthew answered all my questions. Was friendly yet professional.
Bryan did an outstanding job, reviewing our current situation, and then working up a quotation for us to review. With 75 years experience, it was a no-brainer for us to go with C&C heating and air conditioning. Again, Bryan was fantastic!
Excellent, prompt and knowledgeable service. Always a complete and professional job. Dave is the greatest!!!
Anthony & Russ did a stellar job installing my new furnace & air conditioner. They were professional and had a great work ethic. These are the guys to call for your heating/cooling needs.
Everyone throughout the process was very friendly and clearly explained everything I needed. The job was done efficiently and looks great!
I would recommend this company to anyone. They were polite, on time and installed good products. They explained everything up front so there were no surprises. Very pleased with there work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1194 | $54–$581 |
| Heating system maintenance | 777 | $37–$219 |
| A/C system maintenance | 775 | $26–$251 |
| HVAC system repair | 471 | $148–$642 |
| Heating system installation | 440 | $1.2k–$2.8k |
| Install AC | 402 | $2.1k–$4.3k |
| Heating system repair | 379 | $124–$809 |
| A/C system repair | 352 | $158–$730 |
