Experts Reviews · Company report
C&W Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

C&W Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 2,821 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&W Appliance Repair is better than 96% of refrigerator repair services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&W Appliance Repair is better than 94% of refrigerator repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&W Appliance Repair is better than 96% of refrigerator repair services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C&W Appliance Repair is better than 85% of refrigerator repair services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&W Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&W Appliance Repair is better than 95% of refrigerator repair services.A
95

Reviews for your job

Customers hired C&W Appliance Repair for 8 kinds of job.

C&W Appliance Repair for dishwasher repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Dishwasher repair”

randy1tx10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Technician found problem quickly and repaired

Paid $250–300Reasonable priceDishwasher repair
StephanieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Christian did a great job!! He was efficient, courteous and helpful!!

Reasonable priceDishwasher repairMicrowave repair
Hervey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kevin S.

Paid $450–500Reasonable priceDishwasher repair
Rebekah12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I use this company both personally and professionally for my customers. They are always reliable and do top notch work! Highly recommend!

Reasonable priceDishwasher repair
Rosanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

C & W is my go-to for all my appliance needs. James E is the very top reason why I choose C & W every time. He is extremely knowledgeable and professional, and I always am a better appliance user after an appointment for maintenance or repair. 100% recommend James E.

Dishwasher repair
ChrisLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon did an incredible job. He kept us current on the repair status.

Paid $400–450Reasonable priceDishwasher repair
Archana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fantastic service. Knowledgeable and courteous technicians. 10/10

Great priceDishwasher repairRefrigerator/freezer repairService not listed
Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service man was very knowledgeable. Didn’t find job of explaining what the problem was very courteous and respectful.

Paid $200–250Not sureDishwasher repair
david3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

Super disappointed I scheduled an appointment a week prior, took the day off from work to ensure I was home. Then they had a “system glitch” that messed up my address and now they can’t come out for over 2 weeks. Super disappointing

Dishwasher repair
SandraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time, and the service repair man was fast, knowledgeable, and delightful

Paid $200–250Great priceDishwasher repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Did a great job in 10 minutes

Dishwasher repair
Mike14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our repairman Kevin arrived early, went promptly to work, and asked relevant questions for the much needed repair. Kevin also quickly diagnosed the issue and was fast to handle the problem and get it working again - thank you Kevin! Love our Wolf appliances, dishwasher and C&W Appliance repair. No one else will…

Dishwasher repair
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Randy is a terrific technician and wastes no time finding the problem and almost always fixing perfectly. But if not, he is truthful in his assessment of the wisdom of repair vs replacement.

Paid $500+Reasonable priceDishwasher repair
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Isaiah did a great job. Very knowledgeable and provided a great service.

Paid $500+Reasonable priceDishwasher repair
PeggyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James Nelson, did a great job getting our icemaker back up and running. He was neat and cleaned up the area nicely before leaving. Thank you!

Paid $500+Reasonable priceDishwasher repairService not listed
ShelleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steve was a great communicator and very professional. He was able to identify what was wrong with my Asko dishwasher and fixed it very quickly.

Dishwasher repair
kathy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Randy was amazing. Will always use him!

Reasonable priceDishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
WilliamLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dishwasher install with a new unit. The team did a perfect job, were efficient and professional. I recommend C&W without hesitation.

Great priceDishwasher repair
DanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James did a great job quickly finding a part and repairing my dishwasher efficiently, cleanly, and with minimal disruption. Excellent communication.

Dishwasher repair
Martin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good communication related to appointment setup and time of arrival. James fixed the problem and gave us a couple of clear descriptions of what was wrong and how to keep it from happening again.

Reasonable priceDishwasher repair
PaulLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Technician came to trouble shoot a new Cove dishwasher showing an error code with a problem on the inbound water line. When he pulled out the dishwasher to trouble shoot, it caused the water line to begin leaking inside the cabinetry. Second visit, still did not discover leak, but blamed the water issue on a…

Not sureDishwasher repair
MargeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used C&W for over 20 years with the same technician Randy. We have confidence in his knowledge and really appreciate how he communicates about the problem and then takes care of it. Unfortunately they no longer service the brands of my stove or dishwasher which gives me a chance to appreciate the full service and quality of service with C&W.

Dishwasher repairRefrigerator/freezer repairService not listed
Jill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Amazing; quick and neat and appliance problem resolved.

Dishwasher repair+ Responsiveness+ Professionalism
Stewart12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chase is absolutely the best. Shows up when he says he will and gets everything fixed.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
atul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using CW appliances for years and they never fail to deliver. They only get better.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Boulle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy is the best of the best. He always goes the extra mile to take care of us. We have used CW countless times and we are so grateful for this company and their incredible team! Highly recommend their services and Randy!

Dishwasher repairFreezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Dan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

C & W appliance services is the one and only company to call for work on your Wolf/SubZero appliances. They always do top-notch work, from the annual maintenance to quickly fixing whatever problem you may have. Austin was out today and fixed an issue with my Cove dishwasher. He is exceptionally knowledgeable and professional. Thanks Austin!

Dishwasher repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
Robyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used CW Appliance repair for over a decade. I always request Randy because he’s very professional efficient helpful and quick to ascertain what the problem is with several of my appliances he’s worked on. I can’t say enough about what a great repair man Randy is. Also, when I call the office the staff there is…

Dishwasher repairStove, cooktop & oven repairService not listed+ Responsiveness+ Punctuality+ Quality
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very competent technicians in diagnosis and repair!

Dishwasher repairOven repairRefrigerator repair+ Professionalism
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

James with C&W Appliance Service really came through for me with an expert repair of my 9 year-old ASKO dishwasher. I absolutely had NOT been looking forward to expending time, energy, and money finding a new dishwasher during this pandemic, especially since I've always loved the features and capacity and…

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Prapti3 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceDishwasher repairRefrigerator/freezer repair
Austin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceDishwasher repair
victor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $500+Great priceDishwasher repair
Matthew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair
Rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Dishwasher repair
Alexandre5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Dishwasher repair
Mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Professionalism
ilanaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism
christie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Melinda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Rex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$459+58% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 67%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair588$196–$536
Refrigerator repair137$209–$379
Freezer repair54—
Stove, cooktop & oven repair52$275–$705
Oven repair46$221–$506
Dishwasher repair41$153–$340
Stove & cooktop repair24$238–$555
Microwave repair24$209–$297

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