Appliance repair service · Frisco, TX · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★2,821 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$459typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise C&W Appliance Repair for its punctuality, professional technicians, and clear communication regarding appliance issues. Reviews highlight the company's ability to diagnose problems quickly and arrive with necessary parts, often resolving matters in a single visit. However, some customers report dissatisfaction with scheduling inflexibility, unexpected mileage or service call fees, and instances where repairs required multiple return visits to fully resolve the issue.
Google rating: 4.9 out of 5 from 2,821 reviews (98% five-star).
Reviews on this page: 2,821 Google reviews (1,949 with written comments, 31 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Refrigerator Repair Service serving Frisco, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
C&W Appliance RepairRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&W Appliance Repair: 96/100 on this factor. Category median: 89.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&W Appliance Repair: 94/100 on this factor. Category median: 84.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&W Appliance Repair: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C&W Appliance Repair: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&W Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&W Appliance Repair: 95/100 on this factor. Category median: 95.A
95
Bar = this company · dark tick = category median.
Star ratings
2,821 Google reviews we collected
4.9of 5
5 stars2,76298%
4 stars211%
3 stars80%
2 stars60%
1 star241%
Praise vs complaints
Phrases our text analysis found in 1,949 written reviews
99%praise
Praise3,06799%
Complaints441%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price5914%
Reasonable28267%
Overpriced246%
Not sure5513%
$459+58% vs typical refrigerator repair services
Middle half of what 373 customers paid ($297–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,03033%
Quality & results72123%
Speed & response67322%
Would recommend2598%
Communication2508%
Price & value983%
Honesty & trust803%
What customers talk about
We read 1,949 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was very impressed with their professionalism and knowledge of what needed to be done.”
“The lady who answered was super rude and apparently didn't pass the message to management (or they didnt care to call back), as I never got a call back.”
“Very friendly and quite thorough in his repair work.”
“Then they had a “system glitch” that messed up my address and now they can’t come out for over 2 weeks.”
“Our service tech, Ed, was very knowledgeable and efficient.”
“From first reporting the issue, to getting it fixed took months.”
“Personable, knowledgeable, and would definitely recommend him and C&W.”
“Bottom line I would not recommend CW Appliance.”
“Technician was very pleasant answered questions and explained what to look for after repair to be sure there are no issues.”
“Tech was friendly, knowledgeable and fixed my ice maker at a fair price.”
“While the technician was friendly and knowledgeable, the service call was very expensive for such a simple fix with all the fees.”
“Takota is reliable, works with excellence and is on personable!”
“Not trustworthy from these dealings and will not be using them.”
People customers mention
Randy62 reviews
Wolf49 reviews
Zero43 reviews
Subzero40 reviews
Sub37 reviews
Austin23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C&W Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Dolly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Two gentlemen from C&W (Jesus & Kevin Durant) came out for a warenty service call. My refrigerator door would not stay in an open position. After a few adjustments the issue was resolved. I might note this was the third C&W service on the door. I was very impressed with their professionalism and knowledge of what…
Paid $1–50Not sureRefrigerator/freezer repair
David4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Technician was very pleasant answered questions and explained what to look for after repair to be sure there are no issues.
Paid $500+Refrigerator/freezer repair
Deb6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Takota is reliable, works with excellence and is on personable! He cares for our ice- machines so well!
Paid $500+Reasonable priceService not listed
JLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Very friendly and quite thorough in his repair work. I highly recommend! I will ask for Elmer again next time! Thank you!
Paid $500+Overpriced
DavidLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
CW Appliance repair has been maintaining and repairing our Wolfe Sub-Zero and Scotsman appliances for the last 11 years. They do excellent service, are very prompt and very honest. I highly recommend them to anybody.
Steve7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Technician was really friendly and knowledgeable! Had my ice maker up and running in less than 30 minutes. Plus he got the part on his truck!
Two gentlemen from C&W (Jesus & Kevin Durant) came out for a warenty service call. My refrigerator door would not stay in an open position. After a few adjustments the issue was resolved. I might note this was the third C&W service on the door. I was very impressed with their professionalism and knowledge of what needed to be done. Also with their customer service and curtsy while at our home. Just can’t say enough for their service!
Price assessment: Not sure
Price: $1–50
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
David Milan4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Service technician was courteous and knowledgeable. They repaired my old Sub-Zero freezer and it is working great again!
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a year ago
Your kind words are a source of motivation for our team at C&W Appliance, Andrew! We're incredibly grateful for your support and are thrilled that you had a great experience with us. Our factory-certified technicians are always here to provide top-notch service.
Patricia HicksLocal Guide · 13 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
We can't thank you enough for your kind words about C&W Appliance, Patricia! Your feedback is a testament to our commitment to excellence. It's been a privilege to serve you, and we look forward to continuing to meet your appliance needs.
C Fed7 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Our service tech, Ed, was very knowledgeable and efficient. The issue we described allowed him to to bring the perfect part & install / test it quickly. Thanks Ed!!!
Response from the owner · 3 years ago
We are grateful for your support, C Fed, and are thrilled to see that you had a great experience with C&W Appliance. We truly appreciate your positive review and for choosing us for your appliance needs. Our team of factory-certified and trained technicians take pride in their work and we are overjoyed to hear that it showed in your experience with us.
Julia BrothersLocal Guide · 18 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Jesus and Edwin were so professional and helpful, really went above and beyond. Very prompt company and very nice people.
Response from the owner · 3 days ago
Your kind words are a source of motivation for our team at C&W Appliance, Julia! We're incredibly grateful for your support and are thrilled that you had a great experience with us. Our factory-certified technicians are always here to provide top-notch service.
J RowlettLocal Guide · 15 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Very friendly and quite thorough in his repair work. I highly recommend! I will ask for Elmer again next time! Thank you!
Price assessment: Overpriced
Price: $500+
Repair wait time: 3–4 hr
Response from the owner · 2 years ago
We're overjoyed to hear about your positive experience with C&W Appliance, J Rowlett! Thank you for choosing us for your appliance needs and for your kind words about Elmer. Our 65 years of service have been made possible by valued customers like you.
Jerry MootyLocal Guide · 17 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
C&W was responsive and scheduled the maintenance immediately. Great job!!!
Repair wait time: 1–2 hr
Response from the owner · 4 days ago
Your positive review is a testament to the hard work of our dedicated team at C&W Appliance. We appreciate your support and are delighted to have been of service. Our factory-certified technicians are always here to ensure your appliances run smoothly.
Rachphi2Local Guide · 13 reviewsiTotal number of Google reviews Rachphi2 has written across all businesses on Google Maps, not just this one.
The technician is very professional and explained what the issue was with my refrigerator, and showed me what was going with the refrigerator. This is my first time using this company, but I will definitely call them again for any issues I may have with my appliances.
Response from the owner · a month ago
We are grateful for your support and are thrilled to see that you had a positive experience with C&W Appliance! Thank you for your kind words and for choosing us for your appliance needs. Our team of factory-certified and trained technicians take pride in their work and are dedicated to providing the best possible service to our valued customers.
