Experts Reviews · Company report
C&W Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

C&W Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 2,821 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&W Appliance Repair is better than 96% of refrigerator repair services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&W Appliance Repair is better than 94% of refrigerator repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&W Appliance Repair is better than 96% of refrigerator repair services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C&W Appliance Repair is better than 85% of refrigerator repair services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&W Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&W Appliance Repair is better than 95% of refrigerator repair services.A
95

Reviews for your job

Customers hired C&W Appliance Repair for 8 kinds of job.

C&W Appliance Repair for microwave repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Microwave repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 24 Google reviews tagged “Microwave repair”

tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Service was fantastic, smooth and fast All working good again

Paid $500+Not sureMicrowave repair
StephanieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Christian did a great job!! He was efficient, courteous and helpful!!

Reasonable priceDishwasher repairMicrowave repair
Dr.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My technician was very nice and even waited for me as I was late!

Paid $500+OverpricedMicrowave repair
Paula6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jesus and team were fast and efficient. Thank you so much!!!

Microwave repair
Anita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jesus was very polite and quick to do my replacement.

Not sureMicrowave repair
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

C&W went above and beyond fixing my appliance issues as well as showing me how to better care for them. I will definitely be using C&W for my ongoing maintenance.

Paid $100–150Great priceRefrigerator/freezer repairMicrowave repair
Stuart7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jim is great. Communicates clearly, is very professional, and extremely pleasant to work with. Thanks, Jim!

Paid $200–250Reasonable priceMicrowave repair
Marci4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always excellent service. Kevin is a fantastic technician.

Microwave repair
marc3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★

This is not a review of the local rep for Wolf but a comment on the cost of fixing the Wolf microwave. I thought the cost was high- $210 to analyze and ~$450 for the control board behind the front control pressure switches. Being an old engineer and seeing that the switches worked but inconsistently, I HIT THE…

Microwave repair
Roland5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The Service person was professional and efficient. Hopefully he fixed the problem with my microwave oven.

Paid $200–250Not sureMicrowave repair
Buzz11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James was very efficient and knowledgeable.

Paid $500+Reasonable priceMicrowave repair
AshleyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are beyond impressed with C&W Appliance Services! After two failed attempts with other repair companies (one of which told us to “just YouTube it”), we finally found the help we needed. Austin, our technician, was a total standout. He walked us through every step of the repair process, explained everything…

Microwave repairService not listed
Theodore11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great serviceman. He was incredibly helpful.

Refrigerator repairMicrowave repair+ Responsiveness+ Quality+ Professionalism
PegLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommend C&W appliance for your Wolf/Subzero appliances! Great company & Techs! Tyler is knowledgeable, punctual and friendly!

Microwave repair+ Responsiveness+ Punctuality+ Quality
Janice15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent!!!

Refrigerator repairMicrowave repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality
TisaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy called in the morning as expected and set a time to arrive. He called again 10 minutes prior to arrival to confirm I was home. He was polite, professional and very knowledgeable. He was helpful as I peppered him with tons of questions. He came prepared to repair two appliances and diagnosed a third while…

Microwave repairOven repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Austin was on time, polite, explained everything thoroughly and went above and beyond with his customer service. Very satisfied with our experience.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
Sheila4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Randy has been repairing our appliances for at least 12 years now and his professionalism and expertise are unparalleled. I can’t say enough good things about this courteous, respectful and nice man. We are customers for life!!

Microwave repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
sean10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very prompt and professional. They were able to do the repairs need quickly.

Microwave repair
Mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We use them for all our appliance services & repairs

Exhaust hood repairsMicrowave repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Victoria4 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceMicrowave repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceMicrowave repair
Antique2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $350–400Reasonable priceMicrowave repair
Ross6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceMicrowave repairStove, cooktop & oven repair

Price

$459+58% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 67%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair588$196–$536
Refrigerator repair137$209–$379
Freezer repair54—
Stove, cooktop & oven repair52$275–$705
Oven repair46$221–$506
Dishwasher repair41$153–$340
Stove & cooktop repair24$238–$555
Microwave repair24$209–$297

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