How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREC&W Appliance Repair
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 2,821 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired C&W Appliance Repair for 8 kinds of job.
C&W Appliance Repair for refrigerator/freezer repair
Clear ✕All 593 Google reviews tagged “Refrigerator/freezer repair” · showing 260
Two gentlemen from C&W (Jesus & Kevin Durant) came out for a warenty service call. My refrigerator door would not stay in an open position. After a few adjustments the issue was resolved. I might note this was the third C&W service on the door. I was very impressed with their professionalism and knowledge of what…
Technician was very pleasant answered questions and explained what to look for after repair to be sure there are no issues.
Service technician was courteous and knowledgeable. They repaired my old Sub-Zero freezer and it is working great again!
CW Appliance repair has been maintaining and repairing our Wolfe Sub-Zero and Scotsman appliances for the last 11 years. They do excellent service, are very prompt and very honest. I highly recommend them to anybody.
Immediate scheduling, prompt and professional service.
Steve was just here and he was on time and also diagnosed the issue very quickly. The repair is done and leak is fixed
Brandon was wonderful. Explained the process, was professional and friendly!
I needed to get my SubZero serviced—just a check up and filters replaced. Kevin was professional, prompt, thorough, and taught me a few things about my refrigerator’s features of which I was not aware. I highly recommend this company.
Great service, knowledgeable and friendly.
Randy is outstanding and an expert! He was delightful to have in my home.
PHENOMENAL attention to detail and gives honest advice. Will always use them, and suggest to any of my friends.
Isaiah T was the most professional and knowledgable technician I have ever encountered. He fixed 11 years of inadequate service to my refrigerator in 2 hours and everything is operating now. Isaiah will be my go-to guy in the future.
Randy arrived on time, diagnosed and replaced the board on our 2007 685 and gave me an education on how to keep it in good operating shape. 10/10 would recommend.
Top notch service all the way. James did a great job. Personable, knowledgeable, and would definitely recommend him and C&W.
Christian was thorough and very pleasant Nice young man!
Randy was fantastic and very transparent and educational. He quickly diagnosed the problem with my sub zero and was in and out. Thank you Randy!!
Randy was wonderful!!!!! Very impressed by the level of Customer service.
What great service! Prompt and taught us things we’d never learned about our refrigerator ! We will call again if service needed!
James was awesome.. He explained all that he was doing in lay terms Very pleasant personality. Would like him for any future service calls
Isaiah did a great job! He replaced the motor that cools the coils on my SubZero and its working perfectly! He also cleaned the pan, fan blades and coils.
Randy was the BEST. Knowledgeable and quick.
Excellent experience with C&W Appliance Services. Paul provided our service and was timely, professional, and extremely knowledgeable. We have an older-model Sub-Zero refrigerator, and he clearly knew the product well. He quickly diagnosed the problem, explained the repairs needed in an easy-to-understand way, and…
Always want cheaper, faster, quality work. Watching Ed replace the compressor/evaporator for the freezer felt I got the quality. And if this compressor lasts as long as the last no complaints about price. Pennies on dollar compared to cheapest over repair lifetime. Very happy
Christian arrived a few minutes before my scheduled Appointment. Identified a few maintenance issues with my subzero, explained all of them. He was very courteous and resolved of my issues.
Kevin was right on time and fixed us right up! Highly recommend if you need a True appliance repair.
I’ve used CW Appliance Service for many years. Kevin S was my technician today and did a great job! He was on time, courteous, and professional. I have CW Appliance come out once a year to do a scheduled maintenance as well. I highly recommend this company!
Randy was extremely professional and knowledgeable.
Perfect, excellent!!!
Randy was courteous, professional, on time, and fixed the problem! Can’t ask for more.
Nice job answering questions and providing annual service. Takoda did a great job.
Ice machine fix and cleaning. Came prepared. Very professional. Diagnosed and repaired the ice maker. Will use them again. Pleased with the outcome.
Very informative and polite
Great work. Knowledgable, fast and efficient. Randy saw my mistake and saved me $$$
Randy is professional, a quick worker, friendly and knows what needs to be done.
Fast, knowledgeable, professional, on-time. Ed W repaired our refrigerator 10 years ago, replacing a leaking evaporator coil. This time he was back to find a bad condenser fan motor. He was in and out in 1 hour, diagnosing and replacing a faulty condenser fan. Highly recommended.
Takoda did a great job and was very professional. He did a great job explaining the issues and what he was doing to resolve them.
Jesus and his team did a great job!
Very knowledgeable technician. Prompt service and reasonably priced. We would not use anyone other than C&W for our Sub Zero refrigerator
Amazing experience! Our fridge was fixed straight away, and everything explained to me of how to keep it maintained
Great job On time , knowledgeable, quick repair Very personable and friendly!!!
Kevin S was prompt, professional, and knowledgeable.
Kevin S. Was fantastic!
Fantastic service!!
Very pleasant and knowledgeable. Explained everything and was thorough. Good man.
Great service and timely!
Tech was professional and efficient.
C&W is a great appliance repair and service center. I really enjoy working with their service advisors and technicians. Making the appointment has been a little confusing in the past as the appointment makers do not have access to technical knowledge. Nor do they offer to find out the answer to a technical question…
RANDY is THE BEST!! He came ASAP to fix my ailing 30 yr old subzero refrigerator ! Diagnosed the problem, fixed it poco pronto !! All on a Friday afternoon!! He is THE best !
Thorough
Great service!!
They are GREAT! Helpful. Timely. Responsive. Professional. 5 star company! This was an install, Great team Jesus and Kevin.
When I called because my Sub-Zero freezer was not cooling properly, the earliest appointment was 3 days away. They offered to put me on a list for potential earlier appointments. I was pleasantly surprised when Randy called the next morning and this turned out to be the best service call I've experienced. He had it…
Oleg was a great technician. I blame C&W for everything else. Their office is horribly run. They do absolutely nothing to help accommodate your schedule. I had to take an entire day off work because they will not let you choose between am or pm service. The technician calls you the morning of your auto let you know…
Super nice helpful and knowledgeable on all products
From the Installation techs to the Service techs, everyone is always so kind and professional. They do a great job and always leave the work areas clean. I highly recommend C & W service.
It is an asset to your company. Give him a raise.
Randy’s great! Professional all the way! Would recommend wholeheartedly. SRA
Kevin did a phenomenal job. Was very polite , quick and got the job done!
Always very prompt knowledgeable and friendly We’ve never had any problems with any of their technicians. They know what they are doing and will take the time to explain everything to you.
Very knowledgeable & friendly!
Great work.
Very kind and able to resolve our problem quickly
Oleg was very knowledgeable about my subzero refrigerator . He knew exactly what was needed as soon as he heard the sound . He was very professional and kind
Ed was very helpful and took care of the problem in one visit
James diagnosed the problem quickly, explained it well, and fixed it promptly.
Efficient and quality service from Dale! He fixed my refrigerator in a flash and was very courteous.
Kevin Serrano did an excellent job! Barbara Thompson
Great service, neat and curtious repairmen! Isiah was great! 👍
Very personal and methodical
Excellent service, quick, knowledgeable and professional!
Randy was great and informative. I had to have a new fan motor and he showed me what was happening and explained everything. Truly a great company
Chase is awesome! Punctual, professional and thorough.
Parker was quick, efficient, thorough and polite. Great Job!
Very professional.
Fantastic service. Knowledgeable and courteous technicians. 10/10
Very professional and knowledgeable. A pleasure to work with.
Dakota was very knowledgeable friendly and efficient
Takoda went above and beyond, efficient, knowledgeable, and all with great communication. Solved our problem and checked everything else to make sure all was working properly. Very thankful!
Isiah was great to work with
C & W Appliance has been servicing and repairing our appliances for years. We are happy with the scheduling services and the technicians. Johnny has been the tech on the last two visits and does an outstanding job. We will continue to use their services.
1989 Model 560. Still running well. progressively noisier fan. Austin was exceptional, answering all my questions with patience and clarity. Thank you.
Dakota was very professional, respectful and quick to figure out the problem. He came prepared to install a new ice maker into our sub zero freezer. I highly recommend!
Randy was fantastic!
C&W always brings their BEST!!! TY!!!
Our technician, Kevin, was extremely efficient, professional, and friendly. It was a pleasure dealing with him.
I’m so impressed with how professional and thorough my service was. He cleaned and repaired the subzero refrigerator and descaled and cleaned the Scotsman icemaker. Then he went over both appliances and showed me exactly what he did and asked if I had any questions. Also,I love that they send a reminder text to…
Brandon diagnosed my problem quickly and efficiently and arrived on time
Very professional and friendly!
Dale was my technician and could not ask for a more professional person and as personable as him. He diagnosed my issue with my Wolf stovetop and confirmed his findings with his tech support. I will be requesting him for any future issues with all of my Wolf and Sub-Zero appliances. Thank you CW Appliance!!!
Ed was timely, knowledgeable, a good communicator and a good technician. Will ask for him every time. Needed service on another problem and once again Ed was courteous, helpful and knew exactly what to do A third different issue and it’s Ed to the rescue again. Quick diagnosis of the issue and immediate resolution.
The repair man had already figured out what was wrong before he came. The service, super fast and easy.
Randy came out same day, diagnosed my freezer problem and fixed it. He also gave me tips to keep it safe from power surges, the cause of the issue! He was great!
Dakota the service tech was quick and efficient. The refrigerator is running great!
Excellent
Takoda performed a cleaning on our Scotsman Ice Machine and evaluated the repair needs for our True outdoor fridge as well. Very impressed with his work and great attitude!! Highly recommend C&W for appliance servicing and repair. They are the only ones we will be using moving forward. Superb Service every time!!
Jason is extremely knowledgeable and explains the products and process perfectly
Kevin is always so helpful. He tells you exactly what he’s doing and why. He’s very respectful and always solves the issue.
Prompt friendly. And reliable. !!!!thanks Brandon
James was so nice !
Kevin was quick, efficient, professional, polite & solved all the issues! Grateful!
Great service
10/10 for professionalism and getting the job done! Would use again and recommend!
Paul has done work for me a few times, and he goes way above & beyond the minimum level of service.
These guys are professional and fast! Thank you!!
Great fast service. Ed was great!
C&W went above and beyond fixing my appliance issues as well as showing me how to better care for them. I will definitely be using C&W for my ongoing maintenance.
Wonderful reliable trusted servive
Chase did a fantastic job!! Great customer service!! Very knowledgeable, Very professional, And very polite!! HIGHLY RECOMMEND CHASE!! Thank you!!
Takota was extremely personable, professional and explained what he was doing through each process. Kudos to whoever hired him, he’s a keeper!
Excellent service! Professional and knowledgeable
C&W did a fantastic job on my Sub Zero refrigerator. Outstanding service and the rep was super knowledgeable. I highly recommend!
Excellent service and honesty as always
Great service! Very professional!!
Wonderful service
This is severely overdue and I do apologize. Ed Wieczore was dispatched to our home back in December 2025 for our Sub-Zero 532 unit. He was prompt, professional and courteous and he was even mindful of his work boots before entering the house. He quickly identified the issues, showed us what it would take to fix…
On time and very professional. Very knowledgeable. Hopefully won’t have to use them again but in the event we do, we know where to go.
We have been using C & W appliance for over 10 years. Randy our service advisor is the most professional and knowledgeable person I have encountered in the appliance industry. I would highly recommend Randy.
Awesome service. Dale was amazing!
Great work
C&W- 👍Ed was very knowledgeable and did a great job. I’ve used them for several years.
Great customer service and prompt timing.
Great guy.
Ed was wonderful and very helpful
They did an awesome job and we’re extremely friendly and they explained everything in detail
Very professional. On-time and speedy. Definitely recommend them. My service rep Brandon was great.
Randy did a great job repairing my subzero ice maker and servicing the unit. Highly recommended!
Great service and experience by Randy. He went Above and beyond and had great communication.
Dale is a dependable professional tech! He is courteous, prepared, and does immaculate work. Another great experience.
Dale did a fantastic job!! He gave us advice for the freezer door on our refrigerator, and tip on how to sharpen our garbage disposal. Very professional and competent. Ken Cozart
Paul is awesome
Dakota was prompt, knowledgeable, and prepared. He diagnosed the problem immediately and had the parts available on his truck. It took about an hour and we were set. Thank you!
Dale was timely and efficient. He figured out a solution that saved me a lot of money. Great technician and great company.
Jesus was great. Fast, efficient installation and extremely polite. Thank you C&W
Just love working with Randy of C &W. He is so skilled and knowledgeable of my SubZero and just a nice, friendly guy. I know my appliances are properly serviced and I feel the pricing is fair also. Highly recommend them. Ask for Randy. He’s the best!
Oh my goodness! Takoda was FANTASTIC & FAST! He was able to assess problem - secure part & get our sub-zero back in working order! A million thanks to him!!
Ed was and always is amazing, very knowledgeable and professional did a great job!
Elmer was absolutely amazing. He took the time to explain everything and show me things I never would have known about my subzero refrigerator. He was punctual and efficient. Great service all around.
Excellent service professional response quickly very instructive
Did great job quickly and efficiently
Ed was great!
Randy is great to work with and I highly recommend. He diagnosed our problem with our Sub-Zero and was able to replace and fix same day. He is very knowledgeable
Chase was excellent. Scheduling was also great to help us get a quick service call.
Professional, prompt, pleasant.
Randy was super efficient and knowledgeable. He fixed our issue right away. I highly recommend Randy at C&W.
Ed was on time (actually early) and very professional. Serviced our Sub-Zero and was on his way. Outstanding service.
Once again Randy saved my Subzero freezer! The BEST!!!
As usual, Austin did an exceptional job
Punctual, knowledgeable professional
Perfect easy. So nice.
Ed was courteous, knowledgeable, social, educational and results oriented. He was the right person for our service situation. He solved our issues and gave us number of best practice pointers. He represented the company well and earned high recognition and credit.
Awesome job. Great communication, on time as scheduled, and very professional work. He took time to show us all about our appliances and how to keep them up and running for many years! A++++++
James did a great job and explained everything
Randy was outstanding. Explained everything. Fixed everything. Treated our home as if it was his own. Would call him again any chance we have. Thank you!
Isaiah was my technician. Super nice guy, obviously knew what he was doing. I wasn’t crazy about having no sense of a potential water filter and air filter changeout until he arrived. I think those things are like $85 a pop. I was expecting a $209 service call and nothing more. So the upsell is super irritating. And…
As always we got great service with informative feedback and efficient thorough service. Thank you.
Oleg was the best. Fixed our issue with ice maker. Very professional and excellent service
Tech was fantastic and knowledgeable!
Had maintenance service. Discovered a minor issue repaired, thus prevented a major issue! Very professional and knowledgeable
Randy is terrific. Always great service and fair pricing. Always on time and courteous. Thank you and well done.
Such a professional. A delight to have service our appliances. Thank you!! Such a delight to have….another true asset to your company!!!!!
Oleg did a great job of servicing the Sub-Zero refrigerator/freezer; C& W appliance service does a great job of scheduling on annual maintenance.
My technician did excellent work on my Uline beverage fridge. He was thorough and did a great job communicating what was done and what to watch out for
This tech has serviced us in the past. Very informative and we are never surprised. Professional. Tech was Ed W.
Randy the Technician was excellent. He was very nice and did a thorough and fast repair job.
Kevin was very thorough and Knowledgeable. He conduct himself in a very professional manner. 5 star for Kevin
Excellent Customer Service! Dakota did a very thorough job and explained completely what he had done!
Professional, kept me updated, knew exactly what needed to be repaired, on time
Fabulous Service! - Ed was professional and knowledgable. He did an exceptional job repairing our wine refrigerator and answering all our questions.
Good service, showed up when told, and very knowledgeable.
Chase did a great job diagnosing and fixing the refrigerator freezing problem.
Chase was very knowledgeable and thorough. He fixed the issue quickly and explained everything.
Five start service start to finish
Kevin could not have been more efficient and courteous. A great rep for your company! The visit is not for repair, just maintenance, on my 1980 Subzero. Kind of pricey, but hey, it's still working with your company's maintenance. Thanks.
Great service! Thank you!
Excellent
Great service! Friendly and efficient Maintenance caught up on my sub zero
Dakota was professional and efficient in his time at our home. He explained what he was doing and answered our questions. I highly recommend him based on his work on our Sub-Zero.
Randy is exceptional at knowing about the appliances and fixing them properly the first time. We have had him Repair our appliances a few times and it always gets done quickly, correctly, and everything works as it should.
Quick response and great service!
Repaired my 20+ year old refrigerator drawers. I'm so thankful for their prompt response and expertise. They are the gold standard for appliance service.
Great experience.
Randy is amazing! Efficient, professional and kind. Fixed our issue with no problem
Randy was the best. So professional, efficient - I would recommend him to all. Thank you.
As always, oiled was courteous, professional, and knowledgeable.
I reached out to my neighbors about who they would recommend for servicing my Subzero freezer. I’ve never seen so many excited homeowners to provide a recommendation. Now that Ed has serviced my unit, I can see why! The most prompt and professional service. And most importantly, expertise That is next level. So…
Efficient and quality service. Thank you Dale
C&W were great! Highly recommend.
Randy was wonderful and very informative.
Randy is an excellent service technician, knowledgeable and skilled.
Randy is a terrific technician and wastes no time finding the problem and almost always fixing perfectly. But if not, he is truthful in his assessment of the wisdom of repair vs replacement.
C & W always does a great job! And the tech Oleg is a true professional!
Prompt and comprehensive
Dale came out and diagnosed the issue quickly, ordered the necessary parts and came out promptly once they came in and installed everything. Fridge is back up and running!
Johnny N did an excellent job fixing my refrigerator. He was on time, professional, and very knowledgeable. He took time to explain what was wrong and answered all my questions. Everything was left clean.
Elmer is thorough, professional and detail-oriented.
We are happy with your service right from scheduling an appointment to parts order update and actual service . Steve has been assigned as a technician and he has been professional and knowledgeable Thank you
Service was very professional and timely. There was initially an issue with an incorrect part, which was quickly remedied. Everything was fully operational in short order. Great customer service and communication! The appliance repair involved, a large subzero refrigerator/freezer as well as a Wolf dual fuel oven.…
Randy is fantastic! He did an excellent job on my refrigerator maintenance.
Very professional, courteous and efficient. Oleg was very professional and kind
Great job
Awesome easy experience! Thanks again cw
Great service and fantastic personality. Ed was wonderful.
Elmer was punctual, thorough and excellent all around. Thank you Elmer.
Great service from Jesus and Kevin! Prompt, polite and professional!
Great communication. Showed up early ; called to berify was ok) friendly and knowledgeable and was patient with my questions
Ed was very helpful and knowledgeable. Scheduling took a couple of days. And they work 8 to 5. They are to go company for subzero fridges. They charge realistically not over
The most awesome service call i have ever experienced! James is an excellent tech and most considerate of the customers home.
Brandon could not have been more polite or efficient. He explained things very clearly as well. I highly recommend.
Quickly diagnosed the problem and communicated clearly on what needed to be done. Very friendly and helpful, respectful of our space and fixed the problem in a timely manner.
Randy was great, very efficient. Nice to work with.
Oleg was very thorough and quick! Thank you
Randy did an excellent job of locating the problem with the sub zero and repairing it. Explained the issues.
Randy is the best! On time, extremely knowledgeable, very professional!
Quick diagnosis of the problem and definition of needed parts. Reasonable estimate of parts delivery time. Very conscious of making sure surrounding area was not impacted by the work being done.
Randy was outstanding. He went above and beyond in repairing freezer. All good now.
Ed came right within the time promised and did an excellent job diagnosing the issue and making the repairs the same day. Highly recommend!
Ed was very knowledgeable as well as professional. He was orderly and neat. My only negative is that the repair was so expensive. No reflection on our technician.
Serviceman was excellent and very knowledgeable. Glad we called.
Chase accurately and efficiently diagnosed my refrigeration issue and CW spent time and effort to locate my parts which were no longer being manufactured. Thanks Chase for great service.
James was a pleasure to work with, even though he had to stay well beyond his normal working hours. We were under a time crunch and he took care of both issues with a cheerful and helpful attitude. I’ve been using this company for about 10-12 years and have never been disappointed.
Chase is great to work with.
Excellent technician!
Jim is very consultative and delivers a positive customer experience - thank you!
Ed is very knowledgeable. Patient in answering all our questions. He offers practical tips on how to properly use of our appliances. Very satisfied with his service.
Great service
Great service, knowledgeable and skilled. Communicated the issue and effected a repair quickly. A real pro. Thanks very much!
Great job and very responsive.
A+++ service. Fast easy appointment Knowledgeable!!
Ed is absolutely fantastic. Every time he comes to the house he is friendly and thorough.
Randy provided annual service on our SubZero refrigerator and freezer. Randy has been serving our appliances for years and is the best service person we’ve ever used to service our appliances.
James with CW Repair was amazing!
Refrigerator would not cool and C&W came out within 2 hours diagnosed the issue as a thermostat and had it replaced and operational in 30 minutes. Randy is just a fantastic technician. We have a 25 year old SubZero and Randy has service the unit over most of those and done a great job keeping us up and running.…
Had another repairman tell me I needed to buy a new Sub Zero. We told Brandon our thoughts and he confirmed we had a clogged drain. And we needed a new seal around top door. Big difference from $14K to $450. ALWAYS call a CERTIFIED SUB ZERO repairman. Thank you Brandon for your professionalism and efficient work!
Great service!!!
Very professional. Immediately trusted the technician. He diagnosed and explained the problem and required repair. Then executed the repair.
Randy did an excellent analysis and repair of my subzero freezer. It was done in a timely manner, and I’m so happy to have it working again!
Everything was wonderful and professional as usual!
Austin S. quickly and effectively repaired a refrigerator at my home. He is very knowledgeable of repair techniques as well as the engineering and operational requirements to ensure optimal operation of the equipment. I appreciate Austin's professionalism.
James Ellis is a great repair guy!
Prompt, efficient, and excellent service.
The serviceman is friendly, very efficient and knowledgeable!
I have used this company and this one Repairman for almost 25 years, when you find someone this honest and hard-working you don't look anywhere else I have always been pleased with his service, thank you Randy for taking care of us!
Great service. Thanks
Randy was amazing. Will always use him!
Oleg was excellent! He was kind and efficient. He changed my filter and checked all the necessary parts that needed attention. His professionalism showed, great job!
Oleg was great. Highly recommend this service technician.
Fantastic company & technician!! Highly recommend! You won’t find someone more knowledgeable, professional, courteous, & trustworthy. I wouldn’t even consider using anyone else!
Greaf service!
Professional!!
Oleg, was quite knowledgeable, took his time and explained everything.
Great service and product knowledge.
Excellent and thorough service!
Another exceptional job by Oleg! Spent the time to share some tips on regular maintenance that SubZero doesn’t mention. Great job, Oleg!
Brandon was very helpful and professional
Elmer was efficient and incredibly helpful. Highly recommended.
Our technician Brandon was great! Friendly, professional and helpful.
Ed was very helpful.
I know I can trust C&W to give an honest assessment of my fridge. Repair was explained and completed well.
Fast and efficient!
Great service, above and beyond!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 588 | $196–$536 |
| Refrigerator repair | 137 | $209–$379 |
| Freezer repair | 54 | — |
| Stove, cooktop & oven repair | 52 | $275–$705 |
| Oven repair | 46 | $221–$506 |
| Dishwasher repair | 41 | $153–$340 |
| Stove & cooktop repair | 24 | $238–$555 |
| Microwave repair | 24 | $209–$297 |
