How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREC&W Appliance Repair
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 2,821 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired C&W Appliance Repair for 8 kinds of job.
C&W Appliance Repair for refrigerator/freezer repair
Clear ✕All 593 Google reviews tagged “Refrigerator/freezer repair” · showing 460
Two gentlemen from C&W (Jesus & Kevin Durant) came out for a warenty service call. My refrigerator door would not stay in an open position. After a few adjustments the issue was resolved. I might note this was the third C&W service on the door. I was very impressed with their professionalism and knowledge of what…
Technician was very pleasant answered questions and explained what to look for after repair to be sure there are no issues.
Service technician was courteous and knowledgeable. They repaired my old Sub-Zero freezer and it is working great again!
CW Appliance repair has been maintaining and repairing our Wolfe Sub-Zero and Scotsman appliances for the last 11 years. They do excellent service, are very prompt and very honest. I highly recommend them to anybody.
Immediate scheduling, prompt and professional service.
Steve was just here and he was on time and also diagnosed the issue very quickly. The repair is done and leak is fixed
Brandon was wonderful. Explained the process, was professional and friendly!
I needed to get my SubZero serviced—just a check up and filters replaced. Kevin was professional, prompt, thorough, and taught me a few things about my refrigerator’s features of which I was not aware. I highly recommend this company.
Great service, knowledgeable and friendly.
Randy is outstanding and an expert! He was delightful to have in my home.
PHENOMENAL attention to detail and gives honest advice. Will always use them, and suggest to any of my friends.
Isaiah T was the most professional and knowledgable technician I have ever encountered. He fixed 11 years of inadequate service to my refrigerator in 2 hours and everything is operating now. Isaiah will be my go-to guy in the future.
Randy arrived on time, diagnosed and replaced the board on our 2007 685 and gave me an education on how to keep it in good operating shape. 10/10 would recommend.
Top notch service all the way. James did a great job. Personable, knowledgeable, and would definitely recommend him and C&W.
Christian was thorough and very pleasant Nice young man!
Randy was fantastic and very transparent and educational. He quickly diagnosed the problem with my sub zero and was in and out. Thank you Randy!!
Randy was wonderful!!!!! Very impressed by the level of Customer service.
What great service! Prompt and taught us things we’d never learned about our refrigerator ! We will call again if service needed!
James was awesome.. He explained all that he was doing in lay terms Very pleasant personality. Would like him for any future service calls
Isaiah did a great job! He replaced the motor that cools the coils on my SubZero and its working perfectly! He also cleaned the pan, fan blades and coils.
Randy was the BEST. Knowledgeable and quick.
Excellent experience with C&W Appliance Services. Paul provided our service and was timely, professional, and extremely knowledgeable. We have an older-model Sub-Zero refrigerator, and he clearly knew the product well. He quickly diagnosed the problem, explained the repairs needed in an easy-to-understand way, and…
Always want cheaper, faster, quality work. Watching Ed replace the compressor/evaporator for the freezer felt I got the quality. And if this compressor lasts as long as the last no complaints about price. Pennies on dollar compared to cheapest over repair lifetime. Very happy
Christian arrived a few minutes before my scheduled Appointment. Identified a few maintenance issues with my subzero, explained all of them. He was very courteous and resolved of my issues.
Kevin was right on time and fixed us right up! Highly recommend if you need a True appliance repair.
I’ve used CW Appliance Service for many years. Kevin S was my technician today and did a great job! He was on time, courteous, and professional. I have CW Appliance come out once a year to do a scheduled maintenance as well. I highly recommend this company!
Randy was extremely professional and knowledgeable.
Perfect, excellent!!!
Randy was courteous, professional, on time, and fixed the problem! Can’t ask for more.
Nice job answering questions and providing annual service. Takoda did a great job.
Ice machine fix and cleaning. Came prepared. Very professional. Diagnosed and repaired the ice maker. Will use them again. Pleased with the outcome.
Very informative and polite
Great work. Knowledgable, fast and efficient. Randy saw my mistake and saved me $$$
Randy is professional, a quick worker, friendly and knows what needs to be done.
Fast, knowledgeable, professional, on-time. Ed W repaired our refrigerator 10 years ago, replacing a leaking evaporator coil. This time he was back to find a bad condenser fan motor. He was in and out in 1 hour, diagnosing and replacing a faulty condenser fan. Highly recommended.
Takoda did a great job and was very professional. He did a great job explaining the issues and what he was doing to resolve them.
Jesus and his team did a great job!
Very knowledgeable technician. Prompt service and reasonably priced. We would not use anyone other than C&W for our Sub Zero refrigerator
Amazing experience! Our fridge was fixed straight away, and everything explained to me of how to keep it maintained
Great job On time , knowledgeable, quick repair Very personable and friendly!!!
Kevin S was prompt, professional, and knowledgeable.
Kevin S. Was fantastic!
Fantastic service!!
Very pleasant and knowledgeable. Explained everything and was thorough. Good man.
Great service and timely!
Tech was professional and efficient.
C&W is a great appliance repair and service center. I really enjoy working with their service advisors and technicians. Making the appointment has been a little confusing in the past as the appointment makers do not have access to technical knowledge. Nor do they offer to find out the answer to a technical question…
RANDY is THE BEST!! He came ASAP to fix my ailing 30 yr old subzero refrigerator ! Diagnosed the problem, fixed it poco pronto !! All on a Friday afternoon!! He is THE best !
Thorough
Great service!!
They are GREAT! Helpful. Timely. Responsive. Professional. 5 star company! This was an install, Great team Jesus and Kevin.
When I called because my Sub-Zero freezer was not cooling properly, the earliest appointment was 3 days away. They offered to put me on a list for potential earlier appointments. I was pleasantly surprised when Randy called the next morning and this turned out to be the best service call I've experienced. He had it…
Oleg was a great technician. I blame C&W for everything else. Their office is horribly run. They do absolutely nothing to help accommodate your schedule. I had to take an entire day off work because they will not let you choose between am or pm service. The technician calls you the morning of your auto let you know…
Super nice helpful and knowledgeable on all products
From the Installation techs to the Service techs, everyone is always so kind and professional. They do a great job and always leave the work areas clean. I highly recommend C & W service.
It is an asset to your company. Give him a raise.
Randy’s great! Professional all the way! Would recommend wholeheartedly. SRA
Kevin did a phenomenal job. Was very polite , quick and got the job done!
Always very prompt knowledgeable and friendly We’ve never had any problems with any of their technicians. They know what they are doing and will take the time to explain everything to you.
Very knowledgeable & friendly!
Great work.
Very kind and able to resolve our problem quickly
Oleg was very knowledgeable about my subzero refrigerator . He knew exactly what was needed as soon as he heard the sound . He was very professional and kind
Ed was very helpful and took care of the problem in one visit
James diagnosed the problem quickly, explained it well, and fixed it promptly.
Efficient and quality service from Dale! He fixed my refrigerator in a flash and was very courteous.
Kevin Serrano did an excellent job! Barbara Thompson
Great service, neat and curtious repairmen! Isiah was great! 👍
Very personal and methodical
Excellent service, quick, knowledgeable and professional!
Randy was great and informative. I had to have a new fan motor and he showed me what was happening and explained everything. Truly a great company
Chase is awesome! Punctual, professional and thorough.
Parker was quick, efficient, thorough and polite. Great Job!
Very professional.
Fantastic service. Knowledgeable and courteous technicians. 10/10
Very professional and knowledgeable. A pleasure to work with.
Dakota was very knowledgeable friendly and efficient
Takoda went above and beyond, efficient, knowledgeable, and all with great communication. Solved our problem and checked everything else to make sure all was working properly. Very thankful!
Isiah was great to work with
C & W Appliance has been servicing and repairing our appliances for years. We are happy with the scheduling services and the technicians. Johnny has been the tech on the last two visits and does an outstanding job. We will continue to use their services.
1989 Model 560. Still running well. progressively noisier fan. Austin was exceptional, answering all my questions with patience and clarity. Thank you.
Dakota was very professional, respectful and quick to figure out the problem. He came prepared to install a new ice maker into our sub zero freezer. I highly recommend!
Randy was fantastic!
C&W always brings their BEST!!! TY!!!
Our technician, Kevin, was extremely efficient, professional, and friendly. It was a pleasure dealing with him.
I’m so impressed with how professional and thorough my service was. He cleaned and repaired the subzero refrigerator and descaled and cleaned the Scotsman icemaker. Then he went over both appliances and showed me exactly what he did and asked if I had any questions. Also,I love that they send a reminder text to…
Brandon diagnosed my problem quickly and efficiently and arrived on time
Very professional and friendly!
Dale was my technician and could not ask for a more professional person and as personable as him. He diagnosed my issue with my Wolf stovetop and confirmed his findings with his tech support. I will be requesting him for any future issues with all of my Wolf and Sub-Zero appliances. Thank you CW Appliance!!!
Ed was timely, knowledgeable, a good communicator and a good technician. Will ask for him every time. Needed service on another problem and once again Ed was courteous, helpful and knew exactly what to do A third different issue and it’s Ed to the rescue again. Quick diagnosis of the issue and immediate resolution.
The repair man had already figured out what was wrong before he came. The service, super fast and easy.
Randy came out same day, diagnosed my freezer problem and fixed it. He also gave me tips to keep it safe from power surges, the cause of the issue! He was great!
Dakota the service tech was quick and efficient. The refrigerator is running great!
Excellent
Takoda performed a cleaning on our Scotsman Ice Machine and evaluated the repair needs for our True outdoor fridge as well. Very impressed with his work and great attitude!! Highly recommend C&W for appliance servicing and repair. They are the only ones we will be using moving forward. Superb Service every time!!
Jason is extremely knowledgeable and explains the products and process perfectly
Kevin is always so helpful. He tells you exactly what he’s doing and why. He’s very respectful and always solves the issue.
Prompt friendly. And reliable. !!!!thanks Brandon
James was so nice !
Kevin was quick, efficient, professional, polite & solved all the issues! Grateful!
Great service
10/10 for professionalism and getting the job done! Would use again and recommend!
Paul has done work for me a few times, and he goes way above & beyond the minimum level of service.
These guys are professional and fast! Thank you!!
Great fast service. Ed was great!
C&W went above and beyond fixing my appliance issues as well as showing me how to better care for them. I will definitely be using C&W for my ongoing maintenance.
Wonderful reliable trusted servive
Chase did a fantastic job!! Great customer service!! Very knowledgeable, Very professional, And very polite!! HIGHLY RECOMMEND CHASE!! Thank you!!
Takota was extremely personable, professional and explained what he was doing through each process. Kudos to whoever hired him, he’s a keeper!
Excellent service! Professional and knowledgeable
C&W did a fantastic job on my Sub Zero refrigerator. Outstanding service and the rep was super knowledgeable. I highly recommend!
Excellent service and honesty as always
Great service! Very professional!!
Wonderful service
This is severely overdue and I do apologize. Ed Wieczore was dispatched to our home back in December 2025 for our Sub-Zero 532 unit. He was prompt, professional and courteous and he was even mindful of his work boots before entering the house. He quickly identified the issues, showed us what it would take to fix…
On time and very professional. Very knowledgeable. Hopefully won’t have to use them again but in the event we do, we know where to go.
We have been using C & W appliance for over 10 years. Randy our service advisor is the most professional and knowledgeable person I have encountered in the appliance industry. I would highly recommend Randy.
Awesome service. Dale was amazing!
Great work
C&W- 👍Ed was very knowledgeable and did a great job. I’ve used them for several years.
Great customer service and prompt timing.
Great guy.
Ed was wonderful and very helpful
They did an awesome job and we’re extremely friendly and they explained everything in detail
Very professional. On-time and speedy. Definitely recommend them. My service rep Brandon was great.
Randy did a great job repairing my subzero ice maker and servicing the unit. Highly recommended!
Great service and experience by Randy. He went Above and beyond and had great communication.
Dale is a dependable professional tech! He is courteous, prepared, and does immaculate work. Another great experience.
Dale did a fantastic job!! He gave us advice for the freezer door on our refrigerator, and tip on how to sharpen our garbage disposal. Very professional and competent. Ken Cozart
Paul is awesome
Dakota was prompt, knowledgeable, and prepared. He diagnosed the problem immediately and had the parts available on his truck. It took about an hour and we were set. Thank you!
Dale was timely and efficient. He figured out a solution that saved me a lot of money. Great technician and great company.
Jesus was great. Fast, efficient installation and extremely polite. Thank you C&W
Just love working with Randy of C &W. He is so skilled and knowledgeable of my SubZero and just a nice, friendly guy. I know my appliances are properly serviced and I feel the pricing is fair also. Highly recommend them. Ask for Randy. He’s the best!
Oh my goodness! Takoda was FANTASTIC & FAST! He was able to assess problem - secure part & get our sub-zero back in working order! A million thanks to him!!
Ed was and always is amazing, very knowledgeable and professional did a great job!
Elmer was absolutely amazing. He took the time to explain everything and show me things I never would have known about my subzero refrigerator. He was punctual and efficient. Great service all around.
Excellent service professional response quickly very instructive
Did great job quickly and efficiently
Ed was great!
Randy is great to work with and I highly recommend. He diagnosed our problem with our Sub-Zero and was able to replace and fix same day. He is very knowledgeable
Chase was excellent. Scheduling was also great to help us get a quick service call.
Professional, prompt, pleasant.
Randy was super efficient and knowledgeable. He fixed our issue right away. I highly recommend Randy at C&W.
Ed was on time (actually early) and very professional. Serviced our Sub-Zero and was on his way. Outstanding service.
Once again Randy saved my Subzero freezer! The BEST!!!
As usual, Austin did an exceptional job
Punctual, knowledgeable professional
Perfect easy. So nice.
Ed was courteous, knowledgeable, social, educational and results oriented. He was the right person for our service situation. He solved our issues and gave us number of best practice pointers. He represented the company well and earned high recognition and credit.
Awesome job. Great communication, on time as scheduled, and very professional work. He took time to show us all about our appliances and how to keep them up and running for many years! A++++++
James did a great job and explained everything
Randy was outstanding. Explained everything. Fixed everything. Treated our home as if it was his own. Would call him again any chance we have. Thank you!
Isaiah was my technician. Super nice guy, obviously knew what he was doing. I wasn’t crazy about having no sense of a potential water filter and air filter changeout until he arrived. I think those things are like $85 a pop. I was expecting a $209 service call and nothing more. So the upsell is super irritating. And…
As always we got great service with informative feedback and efficient thorough service. Thank you.
Oleg was the best. Fixed our issue with ice maker. Very professional and excellent service
Tech was fantastic and knowledgeable!
Had maintenance service. Discovered a minor issue repaired, thus prevented a major issue! Very professional and knowledgeable
Randy is terrific. Always great service and fair pricing. Always on time and courteous. Thank you and well done.
Such a professional. A delight to have service our appliances. Thank you!! Such a delight to have….another true asset to your company!!!!!
Oleg did a great job of servicing the Sub-Zero refrigerator/freezer; C& W appliance service does a great job of scheduling on annual maintenance.
My technician did excellent work on my Uline beverage fridge. He was thorough and did a great job communicating what was done and what to watch out for
This tech has serviced us in the past. Very informative and we are never surprised. Professional. Tech was Ed W.
Randy the Technician was excellent. He was very nice and did a thorough and fast repair job.
Kevin was very thorough and Knowledgeable. He conduct himself in a very professional manner. 5 star for Kevin
Excellent Customer Service! Dakota did a very thorough job and explained completely what he had done!
Professional, kept me updated, knew exactly what needed to be repaired, on time
Fabulous Service! - Ed was professional and knowledgable. He did an exceptional job repairing our wine refrigerator and answering all our questions.
Good service, showed up when told, and very knowledgeable.
Chase did a great job diagnosing and fixing the refrigerator freezing problem.
Chase was very knowledgeable and thorough. He fixed the issue quickly and explained everything.
Five start service start to finish
Kevin could not have been more efficient and courteous. A great rep for your company! The visit is not for repair, just maintenance, on my 1980 Subzero. Kind of pricey, but hey, it's still working with your company's maintenance. Thanks.
Great service! Thank you!
Excellent
Great service! Friendly and efficient Maintenance caught up on my sub zero
Dakota was professional and efficient in his time at our home. He explained what he was doing and answered our questions. I highly recommend him based on his work on our Sub-Zero.
Randy is exceptional at knowing about the appliances and fixing them properly the first time. We have had him Repair our appliances a few times and it always gets done quickly, correctly, and everything works as it should.
Quick response and great service!
Repaired my 20+ year old refrigerator drawers. I'm so thankful for their prompt response and expertise. They are the gold standard for appliance service.
Great experience.
Randy is amazing! Efficient, professional and kind. Fixed our issue with no problem
Randy was the best. So professional, efficient - I would recommend him to all. Thank you.
As always, oiled was courteous, professional, and knowledgeable.
I reached out to my neighbors about who they would recommend for servicing my Subzero freezer. I’ve never seen so many excited homeowners to provide a recommendation. Now that Ed has serviced my unit, I can see why! The most prompt and professional service. And most importantly, expertise That is next level. So…
Efficient and quality service. Thank you Dale
C&W were great! Highly recommend.
Randy was wonderful and very informative.
Randy is an excellent service technician, knowledgeable and skilled.
Randy is a terrific technician and wastes no time finding the problem and almost always fixing perfectly. But if not, he is truthful in his assessment of the wisdom of repair vs replacement.
C & W always does a great job! And the tech Oleg is a true professional!
Prompt and comprehensive
Dale came out and diagnosed the issue quickly, ordered the necessary parts and came out promptly once they came in and installed everything. Fridge is back up and running!
Johnny N did an excellent job fixing my refrigerator. He was on time, professional, and very knowledgeable. He took time to explain what was wrong and answered all my questions. Everything was left clean.
Elmer is thorough, professional and detail-oriented.
We are happy with your service right from scheduling an appointment to parts order update and actual service . Steve has been assigned as a technician and he has been professional and knowledgeable Thank you
Service was very professional and timely. There was initially an issue with an incorrect part, which was quickly remedied. Everything was fully operational in short order. Great customer service and communication! The appliance repair involved, a large subzero refrigerator/freezer as well as a Wolf dual fuel oven.…
Randy is fantastic! He did an excellent job on my refrigerator maintenance.
Very professional, courteous and efficient. Oleg was very professional and kind
Great job
Awesome easy experience! Thanks again cw
Great service and fantastic personality. Ed was wonderful.
Elmer was punctual, thorough and excellent all around. Thank you Elmer.
Great service from Jesus and Kevin! Prompt, polite and professional!
Great communication. Showed up early ; called to berify was ok) friendly and knowledgeable and was patient with my questions
Ed was very helpful and knowledgeable. Scheduling took a couple of days. And they work 8 to 5. They are to go company for subzero fridges. They charge realistically not over
The most awesome service call i have ever experienced! James is an excellent tech and most considerate of the customers home.
Brandon could not have been more polite or efficient. He explained things very clearly as well. I highly recommend.
Quickly diagnosed the problem and communicated clearly on what needed to be done. Very friendly and helpful, respectful of our space and fixed the problem in a timely manner.
Randy was great, very efficient. Nice to work with.
Oleg was very thorough and quick! Thank you
Randy did an excellent job of locating the problem with the sub zero and repairing it. Explained the issues.
Randy is the best! On time, extremely knowledgeable, very professional!
Quick diagnosis of the problem and definition of needed parts. Reasonable estimate of parts delivery time. Very conscious of making sure surrounding area was not impacted by the work being done.
Randy was outstanding. He went above and beyond in repairing freezer. All good now.
Ed came right within the time promised and did an excellent job diagnosing the issue and making the repairs the same day. Highly recommend!
Ed was very knowledgeable as well as professional. He was orderly and neat. My only negative is that the repair was so expensive. No reflection on our technician.
Serviceman was excellent and very knowledgeable. Glad we called.
Chase accurately and efficiently diagnosed my refrigeration issue and CW spent time and effort to locate my parts which were no longer being manufactured. Thanks Chase for great service.
James was a pleasure to work with, even though he had to stay well beyond his normal working hours. We were under a time crunch and he took care of both issues with a cheerful and helpful attitude. I’ve been using this company for about 10-12 years and have never been disappointed.
Chase is great to work with.
Excellent technician!
Jim is very consultative and delivers a positive customer experience - thank you!
Ed is very knowledgeable. Patient in answering all our questions. He offers practical tips on how to properly use of our appliances. Very satisfied with his service.
Great service
Great service, knowledgeable and skilled. Communicated the issue and effected a repair quickly. A real pro. Thanks very much!
Great job and very responsive.
A+++ service. Fast easy appointment Knowledgeable!!
Ed is absolutely fantastic. Every time he comes to the house he is friendly and thorough.
Randy provided annual service on our SubZero refrigerator and freezer. Randy has been serving our appliances for years and is the best service person we’ve ever used to service our appliances.
James with CW Repair was amazing!
Refrigerator would not cool and C&W came out within 2 hours diagnosed the issue as a thermostat and had it replaced and operational in 30 minutes. Randy is just a fantastic technician. We have a 25 year old SubZero and Randy has service the unit over most of those and done a great job keeping us up and running.…
Had another repairman tell me I needed to buy a new Sub Zero. We told Brandon our thoughts and he confirmed we had a clogged drain. And we needed a new seal around top door. Big difference from $14K to $450. ALWAYS call a CERTIFIED SUB ZERO repairman. Thank you Brandon for your professionalism and efficient work!
Great service!!!
Very professional. Immediately trusted the technician. He diagnosed and explained the problem and required repair. Then executed the repair.
Randy did an excellent analysis and repair of my subzero freezer. It was done in a timely manner, and I’m so happy to have it working again!
Everything was wonderful and professional as usual!
Austin S. quickly and effectively repaired a refrigerator at my home. He is very knowledgeable of repair techniques as well as the engineering and operational requirements to ensure optimal operation of the equipment. I appreciate Austin's professionalism.
James Ellis is a great repair guy!
Prompt, efficient, and excellent service.
The serviceman is friendly, very efficient and knowledgeable!
I have used this company and this one Repairman for almost 25 years, when you find someone this honest and hard-working you don't look anywhere else I have always been pleased with his service, thank you Randy for taking care of us!
Great service. Thanks
Randy was amazing. Will always use him!
Oleg was excellent! He was kind and efficient. He changed my filter and checked all the necessary parts that needed attention. His professionalism showed, great job!
Oleg was great. Highly recommend this service technician.
Fantastic company & technician!! Highly recommend! You won’t find someone more knowledgeable, professional, courteous, & trustworthy. I wouldn’t even consider using anyone else!
Greaf service!
Professional!!
Oleg, was quite knowledgeable, took his time and explained everything.
Great service and product knowledge.
Excellent and thorough service!
Another exceptional job by Oleg! Spent the time to share some tips on regular maintenance that SubZero doesn’t mention. Great job, Oleg!
Brandon was very helpful and professional
Elmer was efficient and incredibly helpful. Highly recommended.
Our technician Brandon was great! Friendly, professional and helpful.
Ed was very helpful.
I know I can trust C&W to give an honest assessment of my fridge. Repair was explained and completed well.
Fast and efficient!
Great service, above and beyond!
I built a home in 2023 and it is full of Cove/ Wolf and True Appliances. I've had issues with my True fridge and my Wolf range since on a few occasions. Every time C&W sends someone out, it's Ed - and let me tell you how blessed I am that is the case. From the moment Ed gets to your house, he is bootied up and…
James did an exceptional job of evaluating/repairing our subzero freezer! We highly recommend C & W Appliance Service for maintenance and repair.
C&W has always had high quality techs they send out.
Great service - very professional
Great experience, great technician.
After going with another appliance repair company who made several attempts to fix our SubZero freezer, we were fortunate enough to get Randy from C&W who provided excellent tech diagnostics and actually fixed the unit. Punctual, reliable, knowledgeable and experienced! LESSON LEARNED.
C&W have always done a great job and can fix all my old appliances. I would recommend them to everybody!
Scheduling was super easy online. Communication up to the appointment was great. And on the day of service, Ed showed up a bit early and knew exactly what was going on with our Subzero refrigerator. He repaired it super fast and cleaned up afterwards. Easy peasy :-)
Randy did a beautiful job of explaining the problem and solving it! C&W is lucky you have him!
James was amazing!! Efficient , smart. Did more than any other repairman we’ve ever had out here. Always want him to service our appliances.
Great service and repair!
Great Job! Very kind and professional. The issue was resolved quickly and with ease.
Randy Came today to fix my fridge. It has always been a good experience with Randy. Thank Everyone for helping.
We have relied on C&W Appliance Repair Service to keep our Sub Zero refrigerator and freezers operating correctly for over 30 years. For the past 20 years Ed W. has been our requested technician. He has never failed to provide quality service along with a patient explanation of the situation and what needs to be done to facilitate the repair.
Ask for Randy!
All went well. I want to service the Sub Zero once a year; the price is high.
Randy was above and beyond at fixing our subzero fridge! Quick, efficient, and clean and just an all around nice guy
Ed was great!
Love these guys!
We have used C&W for over 20 years with the same technician Randy. We have confidence in his knowledge and really appreciate how he communicates about the problem and then takes care of it. Unfortunately they no longer service the brands of my stove or dishwasher which gives me a chance to appreciate the full service and quality of service with C&W.
Great service and very knowledgeable!
Randy was very knowledgeable and very experienced and quickly resolved the issues.
C&W Appliance Service provided outstanding service for our Sub-Zero repair. I would highly recommend them for all of your Sub-Zero needs. Randy was professional, friendly and provided his expertise in fixing our issues.
Ed was so nice and gave great information about proactive measures for my fridge
Austin was great. He took the time to correctly diagnose the real issue and then he discussed all the options with me and ultimately made a very reasonable case for the one I chose. Great job.
Caleb was just incredible he went above and beyond. I had such a mess but he just really got it done. Clean, polite and real asset. I always want him to come back.
CW appliance contacted me to let me know that my refrigerator/freezer needed to be serviced. They contacted me the morning of the appointment and gave me a window and arrived within that window of time. Randy was polite and professional and came prepared with everything he needed for the service. He advised me of…
Randy is the best service guy that comes thru our old house. He just left and I'm still smiling.
Great service
Only company to use for public zero
Quick response and professional technician who did great work. Highly recommend
Kevin was awesome. Knowledgeable and very professional.
Steve Curry was fabulous! He was knowledgeable, nice, and is now our hero! Thank you Steve!
Excellent communication regarding appointment window. Our service provider was professional, kind and very thorough. He was very efficient in his work and very honest. I will be a repeat customer for sure!!!
Randy knows sub-zeros inside and out and I really appreciate his expertise. Especially when getting a new one is a 1-yr waiting list, I love having my 20-yr old wine fridge and refrigerator drawers and now Refrigerator/Freezer kept in great working order. Ed had to come out today as my icemaker quit. He replaced the ice maker so quickly and efficiently!
Brandon was superb. He was courteous, timely, and explained thoroughly his recommendations. Very professional and knowledgeable. I would recommend C&W Appliance without reservation!
Great services
Randy is the best! Professional, efficient, polite - I give him & C&W 5 Stars!! Thank you!!
Explained everything that he did and appreciate being on time and through.
Our technician was very knowledgeable, extremely professional and courteous.
Very good service! The technician did a great job
Awesome, knowledgeable technician. Randy was super friendly and accommodating. Easy to schedule. Great follow-up! Definitely recommend!
Chase and Mason were great techs that helped me with my Uline ice maker. And Jerry at the shop was nice enough to walk through the repairs needed with me. Thanks again all!
C&W Services do a great job. I have used them for many, many years. Always very professional and get the job done right. Highly recommended.
James was knowledgeable and helpful. He talked about the ice machine issue in layman terms and even gave us advice on how to best maintain our ice machine in Texas winters and summers. Keep the ice maker clean and free of mineral deposits.
The technician, JT, is as competent and friendly as I have ever experienced. He does excellent work and always has resolved our issues! Couldn't recommend C&W and their tech, JT, more!
Randy is great!
James is an excellent technician. Also very thorough. Definitely understands what good customer service is. Thanks
Outstanding service! Thank you…
Steve did great on Subzero refrig
I was afraid my 24 year old SubZero was on its last legs, but Ed was able to give it a refresh and a new lease on life. He repaired some previous shoddy “repair “ work and it looks and is acting like new. Highly recommend!
Fantastic experience - knew exactly what to do (whereas another service company had no clue!) fixed in no time and knew everything about subzeros
C and W are great tv at repairing Wolfe Sub zero
Our technician Ed W. Was prompt, professional and knowledgeable.
Randy is amazing! Very professional and a man of his word. Wish all contractors were like him!
Elmer was fantastic! The ultimate professional. If I ever need refrigerator help again for the rest of my life, I know who to call.
The service technician was on time and fixed my refrigerator very quickly
Terrific communication and an honest vendor. Thanks so much.
Jim and the CW team are always amazing and helpful. 5 stars always for them!
I’ve worked with Randy over the years and he is fantastic!
Very satisfied customer!
Ed is the most knowledgeable Sub Zero technician I have ever met.
Steve did and excellent job.
Great service Thank you
Jeorge is an awesome guy, he educated me and was warm. He did a good job
I had our Sub-Zero Fridge serviced by C&WCo. Appliance Services. Randy was very professional. He checked to make sure the fridge works as it should. Changed filters, emptied water pan, cleaned water drain hose. Pulled our fridge out and checked that all connectors and parts don’t need any maintenance. Really great experience, thank you.
Great job!!
Randy is always truthful and so knowledgeable!
The technician showed up on time and quickly got to work. He noticed some overheating that I didn’t know about and recommended a much needed coil cleaning to go with my scheduled repair. Very professional and courteous.
Randy did a great job as he always does. Do not like the call center that you all have hired.
Always great service, he comes well prepared and explains everything. Definitely the best appliance service I have ever used.
Was on time and very knowledgeable and professional. Thx
Always the best!
Excellent job. Quick and thorough and explained the problem and remedy clearly. Highly recommend.
Austin is always awesome! Thank you guys!
Wonderful service. James was patient and told me exactly what was going on. Very detailed. He said I was the last one of the day so he even checked my frig and freezer for appliance care, which saved me bundles.
Prompt, knowledgeable, good communication, fixed the issues
James was very professional and helpful. We really appreciated his wonderful service. I would highly recommend him and C&W.
The technician seemed knowledgeable about the problem and hopefully fixed it fully..!!
Randy is awesome!
Jim was great! He always comes to the rescue.
Paul, the C&W technician, came out to repair our 32 year old Sub-Zero which evidently had a bad freezer defrost switch. The freezer was accumulating ice and not defrosting. Paul defrosted the freezer and installed a new switch.. Out Sub-Zero is no longer making strange noises and appears to be working properly.…
Prompt, efficient, and informative. Service technician, Austin S went above and beyond the call of duty. As senior citizens we don't move around like we once did. Austin took charge and assistance not only with the repair but noticed freezer still had attached the transportation straps and removed them. Allowing…
Ed and C and W appliances are the best! Ed took care of our issue immediately. He was knowledgeable and professional. We have used C and W for many years and for many appliances and plan to do so for all future issues!
Randy is the best
RANDY is the best with refrigeration issues. He keeps me informed about arrival time. He’s efficient, clean, respectful of my property & his diagnostics & repairs never disappoint.
Amazing effort to do a more than asked for job. Randy was unbelievable!!!
Steve was great and took care of our refrigerator as a true professional. Thank you!
He was very respectful, efficient and timely.
Randy has been taking care of our Subzero for 18 years. He is the best!
Was quick, clean, and did great work.! Friendly and professional. I will keep you on file to call before anyone.!.!. Thank you. Greg Myers Estate Manager
Highly recommend C&W! Quick service and very professional. Randy was in and out in 20 mins. He knows SubZero freezers well.
Excellent service and very professional. I have used C&W three different times over the last 13 years to service our Subzero. Highly recommend them.
Ed W did a fantastic job of saving our 20 year old refrigerator- really appreciate the professionalism and courtesy
Technician (Ed) came out on time and quickly diagnosed the issue and was able to fix my subzero freezer right away. He did testing to validate the repair and made some recommendations on how to avoid in the future. He followed up with me the next day (as committed) to make sure the it was still operating properly…
Our serviceman, Ed, was on time and professional. He diagnosed the problem with our SubZero fridge, which was manufactured in 1993. Ed provided his expert opinion in a clear and concise way to help me decide if we should repair or replace. We elected to repair and did a great job. In addition to the required…
Awesome experience, Austin was very knowledgeable and helpful. I will certainly use them again!
Ed was great. Fixed the fridge promptly and was very professional.
Fantastic hard worker who didn’t quit until he got it done!! Explained every detail while fixing our ice maker! Excellent job!!!
I noticed my SubZero refrigerator was starting to slowly losing cooling power. I opened up the door on Wednesday morning and it was very warm , so I called C&W. A service call was set up for that afternoon - I know unheard of, a same day service call in this weather - and Grant showed up about 2:00. He diagnosed the…
Very personable repairman, Elmer, who performed my refrigerator repairs with great knowledge.
Randy did an amazing job repairing our Sub Zero and went above and beyond to level it before he left. We are thrilled!
Ed W. was professional and did a great job!
Randy was very professional and did a great job.
Kind technician. Fixed issue quickly and was on time.
Randy was excellent. Came in, knew exactly what needed done, his work was professional, cleaned up after himself and stayed busy. I would highly recommend.
C&W provide excellent speedy customer service!
Great service and fixed all my issues.
I am very happy with their service.! Mr Steve was very professional, updated me with his ETA and arrived on time. He serviced our refrigerator, freezer and ice maker. Overall, I recommend their service.!
Could not have gone better. Randy knew exactly what needed replaced, was on time, and had all the parts. He did a great job. Hopefully I do not have another problem, but if that happens, I'll definitely call C&W.
Kevin did great job!!!
This was an annual maintenance and the gentleman was very thorough and explained the issues precisely. We would recommend him anytime
Great, friendly, fast service with and honest assessment.
CW Appliance Repair is the best annual maintenance and repair company for appliances. Kevin J serviced my Sub-Zero Refrigerator today and was so nice, polite, wore booties in my house, gave me great tips on maintaining my refrigerator/freezer and did a very thorough checkup, cleaned my motor, drained my water line…
Ed was very prompt & professional. He quickly diagnosed the problem & explained everything before fixing the refrigerator. I would not hesitate to call them again.
Ed came out and quickly diagnosed the problem and had us up and running in no time. Excellent job! Keep up the good work!
Randy was awesome. Offered good and helpful advice for upkeep and maintenance. Highly recommend.
Did an excellent and efficient job replacing our malfunctioned ice maker parts.
Randy is the best of the best. He always goes the extra mile to take care of us. We have used CW countless times and we are so grateful for this company and their incredible team! Highly recommend their services and Randy!
The technician Randy took time to explain what went wrong with our freezer & changed the compressor fan. Our freezer started working & cooled it to the right temperature. Thanks Randy.
Steve was exceptional!! He was courteous, on time, knowledgeable, clean, quick, called first thing to give a window, texted when 30 min away, and on time. I would absolutely call them again!
Our technician Randy was fantastic! He was knowledgeable, kind, very friendly, offered additional maintenance tips for my Sub Zero. He fixed my refrigerator issues and double checked to make sure everything was working. He Called to confirm appointment, then called two other times to let me know his time of arrival.…
He was very knowledgeable on how to fix the issue.
As a person who appreciates someone who takes pride in their workmanship, Ed W. exceeded my expectations when replacing the compressor for my SubZero refrigerator. He was prompt, tidy, efficient, and very professional. Couldn’t ask for a better appliance service experience!
Randy is awesome and always gets things up and running! Very professional and always on time. Highly recommend!
Excellent and responsive company - the service man did a very professional job with my Sub Zero refrigerator/freezer that needed servicing. I highly recommend .
I have used this company for decades! They are highly professional, ALWAYS reliable and polite! They will steer you in the correct direction and will help you save money!!!!
I highly recommend C&W for any premium appliance repair. We started using C&W a couple of years ago for our Sub-Zero refrigerator/freezer and wouldn't call anyone else. Scheduling is easy and the service is tremendous. I cannot say enough great things about Ed. He has serviced our appliance several times and…
Randy was amazing! He was quick to know the problem when I described the issues. He had the parts on hand, which was extremely convenient, and he was very professional. I highly recommend C.W. for their customer service and Randy specifically was the best!
Ed was not only prompt, but extremely efficient once he arrived. He knew exactly what my problems were with my stand alone ice maker and my refrigerator water dispenser. He also fixed my ice maker in my refrigerator that had not worked since we moved in in 2008! Later that day, when my stand alone ice maker was…
Randy was awesome! He was prompt & courteous & able to give me tips for maintaining my subzero fridge & wine fridge.
Randy did a great job explaining the issues with our 25 year old SubZero and that it was repairable! What a relief! Not only was he expert in his knowledge and repair, he was genuinely thoughtful and gracious. It's a pleasure working with C& W.
Great Staff and very accommodating. Well trained and very patient. Customer centric. Guided us on other issues and features previous companies had not told us about. Great value for the price. Austin and James were great to work with. Would highly recommend C&W and James and Austin.
Always great and fixed right the first time . ! I would highly recommend
Ed was great. Very professional and gave me tips for taking better care of my appliances.
C&W we’re on time. Their technician, Austin, did a wonderful job on getting our refrigerator repaired. He explained everything that was done. We wouldn’t use anyone else for our appliances.
Ed is an outstanding service person and does an excellent job. Besides all that he’s great at explaining what’s wrong and what he’s doing. I’d recommend him to my best friends. Thanks Ed, Woody & Lynne
Prompt, knowledgeable and professional service. Highly recommend Ed W.
He was the most polite and efficient worker I have ever had. He is definitely a great asset to your company.
Excellent service!!
C&W outstanding and always comes prepared. Very professional. Randy Carter is the very best technician with a lot of experience. He is so knowledgeable and smart, They will save you money in the long run!
My technician, Randy, did a great job fixing my Subzero. He arrived on time and was very professional. He fixed my issue quickly. He also went above and beyond to explain how to use my new Wolf range. Highly recommend both him and this company.
Serviced my Sub Zero! Great service and response time!! Technician was super nice and professional!
ED came out promptly in the morning after I called as my refrigerator was not working.. He explained the problem and within 30 minutes it was fixed. He was knowledgeable and courteous. C&W are true professionals. I have worked with them for at least 10 years now and would only call them and request Ed. The best A++++++++++
Randy was exceptional. He was extremely knowledgeable and efficient at correcting our problems. Highly recommend.
Randy communicated his timing, was very friendly and worked quickly. Very satisfied
Phone receptionist was polite and professional. Service technician was polite, efficient, and on time!
Had a wonderful experience. The technician Randy went well above and beyond when repairing our subzero fridge. Instead of doing the bare minimum, he educated me about the fridge, cleaned extra things, the works. He knows everything about these machines and works quickly, is friendly and helpful while doing it. Truly…
Austin was our service rep. He told us what the problem was, got the parts timely and returned to complete the repairs. Great guy, knew his business and got us fixed up as soon as he could. C &W need to keep people like this. We had him about 5 yrs ago and he was great then too. Greg and Pam Kent
Randy arrived on time was very knowledgeable, professional and thorough. He fixed the problem and did a quick look to make sure nothing else was on the verge of creating a problem. One of the best service experiences I've ever had.
Randy as been our technician for many, many year. And we are extremely happy how knowledgeable and helpful he has been throughout the years.
We had our maintenance done on our ice machines. James, the technician did a fabulous job. He explained to us how our ice machines had not been maintained properly with the previous company. He showed us the dirt and grime and how it should be cleaned. He showed us how it looked after proper cleaning. There was…
Austin called, arrived on time and completed a great repair. Could not have been happier.
Ed was on-time, professional and very knowledgeable about the problem and how to fix it. He took the time to show me what was going on, how to properly care for the appliance and how to prevent issues in the future. Great service and will absolutely use C&W in the future!
They helped me the same day and were very professional and efficient.
Checked out my subzero fridge. Did a great job and took a look at my ice maker and we were using the wrong product to clean it. great service.
Randy was great! Fixed our problem fast for our subzero freezer and was extremely personable and very professional.
We’ve been depending on C&W for maintaining our appliances for over 20 years and they never disappoint.
Great service .Easy and reliable scheduling
Very professional!
Randy did an amazing job
Stephen from C&W is the best service man I have ever had. Every time he comes, he fixes things perfectly and the first time. He always cleans the appliance he is working on and leaves no mess. I trust him explicitly when he says I need a part or a new machine. Dallas would be a better place if every company…
Prompt, great service, friendly
C&W have the best employees and do the best work . Informative and so professional . Always a pleasure to work with them . They get the job done and done correctly.
Our refrigerator was repaired and the technician went above and beyond with preventive maintenance. Definitely the most courteous person I have ever had for a service call.
First Kevin responded for minor repairs, then on his recommendation, Randy later, for more extensive parts replacement and repair. Both were courteous, neat and extremely knowledgeable about our SubZero refrigerator. Their work was top-drawer, and they each explained everything in detail. Both gentlemen are true…
Very professional and helpful! The only company I trust with my Wolf and Sub-Zero appliances!
Austin did a great job getting our freezer up and running!
Really great and knowledgeable Will use every time
C&W is a quality appliance repair business. I recently moved into a new house and my Subzero freezer did not work from day one (did not come from C&W). My builder contacted them on my behalf and they reached out immediately. Their communication was excellent both before and on the day of service. The technician…
The service person was respectful, very smart, and educative. Those qualities are impossible to find and glorious to see!
Could not be happier with the level of service provided by C&W. Quick, easy, and affordable repairs - highly recommended.
Very informative educational to how to use my appliance very please thank you
We’ve used C&W for a variety of appliance repairs. This time it our Sub Zero water valve and ice maker. As always they did a superb job for a reasonable price. The tech knew exactly what he was doing and completed the job efficiently and effectively.
Ed was very professional and Sub Zero knowledgeable. Great service.
Great service and Randy was amazing.
They are very courteous and they communicate well with their appointments. Upon making the appointment, I received an email confirming the appointment. On the day of the appointment, I received a call confirming the time. They were prompt & fixed the issue.
Great service.
Randy has been our service person for years. He is consistently professional and trustworthy.
Ed described the repair he made to our Sub Zero refrigerator. He was very knowledgeable and was able to repair our refrigerator as described. Ed is very friendly and ready to explain anything about the repair. I recommend Ed to others needing to repair their refrigerators.
Setting up the visit was professional and prompt. The team was here at my house 2 days after calling then, and the tech on site was courteous, professional, fixed the problem, and explained well what he did. Really good experience and definitely would recommend!
Representative Steve: Right on time, came prepared, very professional, fixed the problem and gave me tips for avoiding any new problems. Reintroduced me to the SubZero features even though I’ve had it for 2 years! Highly recommend.
Highly knowledgeable with refrigerator. Very satisfied.
Ed has done great job so professionally.
C&W Appliance Services always does a great job, and I highly recommend them.
Great service. Prompt, polite, neat.
Repairman Austin S. was outstanding. When I showed him my refrigerator leak, (which I thought was coming from the door seal or ice maker), he politely responded “No, I know exactly what this is,”.and diagnosed it as a clogged drain trough. He quickly repaired it and installed a kit to prevent it from happening…
Randy was wonderful! He knew exactly what was wrong and repaired it quickly!
Excellent work
Very professional and pays attention to the smallest of details.
We use them for all our appliance services & repairs
They are excellent at SubZero repair.
The service tech worked on SubZeros. Did a wonderful job. Explained everything and was helpful keeping these appliances in top shape.
We have been using CW for twenty years. Randy provides excellent service. Calls us with a window of time. Then calls when he is in route. Gets the repair done quickly. Always willing to tell us when it is time to replace a unit (ice maker, fridge, dishwasher) vs continuing to repair.
The service Tech was courteous, efficient and saved me a lot of money. This is a credible, ethical company which can be hard to find these days. I will always call them first for reparis.
The repairman (sub zero/wolf) arrived on time and was professional and knowledgeable. What impressed me more was that he had all the parts on his truck needed to make the extensive repair. He had even mapped out how the shelves were placed in the fridge so it took the guesswork out of putting it back together.…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 588 | $196–$536 |
| Refrigerator repair | 137 | $209–$379 |
| Freezer repair | 54 | — |
| Stove, cooktop & oven repair | 52 | $275–$705 |
| Oven repair | 46 | $221–$506 |
| Dishwasher repair | 41 | $153–$340 |
| Stove & cooktop repair | 24 | $238–$555 |
| Microwave repair | 24 | $209–$297 |
