How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREC&W Appliance Repair
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 2,821 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired C&W Appliance Repair for 8 kinds of job.
C&W Appliance Repair for refrigerator/freezer repair
Clear ✕All 593 Google reviews tagged “Refrigerator/freezer repair” · showing 120
Two gentlemen from C&W (Jesus & Kevin Durant) came out for a warenty service call. My refrigerator door would not stay in an open position. After a few adjustments the issue was resolved. I might note this was the third C&W service on the door. I was very impressed with their professionalism and knowledge of what…
Technician was very pleasant answered questions and explained what to look for after repair to be sure there are no issues.
Service technician was courteous and knowledgeable. They repaired my old Sub-Zero freezer and it is working great again!
CW Appliance repair has been maintaining and repairing our Wolfe Sub-Zero and Scotsman appliances for the last 11 years. They do excellent service, are very prompt and very honest. I highly recommend them to anybody.
Immediate scheduling, prompt and professional service.
Steve was just here and he was on time and also diagnosed the issue very quickly. The repair is done and leak is fixed
Brandon was wonderful. Explained the process, was professional and friendly!
I needed to get my SubZero serviced—just a check up and filters replaced. Kevin was professional, prompt, thorough, and taught me a few things about my refrigerator’s features of which I was not aware. I highly recommend this company.
Great service, knowledgeable and friendly.
Randy is outstanding and an expert! He was delightful to have in my home.
PHENOMENAL attention to detail and gives honest advice. Will always use them, and suggest to any of my friends.
Isaiah T was the most professional and knowledgable technician I have ever encountered. He fixed 11 years of inadequate service to my refrigerator in 2 hours and everything is operating now. Isaiah will be my go-to guy in the future.
Randy arrived on time, diagnosed and replaced the board on our 2007 685 and gave me an education on how to keep it in good operating shape. 10/10 would recommend.
Top notch service all the way. James did a great job. Personable, knowledgeable, and would definitely recommend him and C&W.
Christian was thorough and very pleasant Nice young man!
Randy was fantastic and very transparent and educational. He quickly diagnosed the problem with my sub zero and was in and out. Thank you Randy!!
Randy was wonderful!!!!! Very impressed by the level of Customer service.
What great service! Prompt and taught us things we’d never learned about our refrigerator ! We will call again if service needed!
James was awesome.. He explained all that he was doing in lay terms Very pleasant personality. Would like him for any future service calls
Isaiah did a great job! He replaced the motor that cools the coils on my SubZero and its working perfectly! He also cleaned the pan, fan blades and coils.
Randy was the BEST. Knowledgeable and quick.
Excellent experience with C&W Appliance Services. Paul provided our service and was timely, professional, and extremely knowledgeable. We have an older-model Sub-Zero refrigerator, and he clearly knew the product well. He quickly diagnosed the problem, explained the repairs needed in an easy-to-understand way, and…
Always want cheaper, faster, quality work. Watching Ed replace the compressor/evaporator for the freezer felt I got the quality. And if this compressor lasts as long as the last no complaints about price. Pennies on dollar compared to cheapest over repair lifetime. Very happy
Christian arrived a few minutes before my scheduled Appointment. Identified a few maintenance issues with my subzero, explained all of them. He was very courteous and resolved of my issues.
Kevin was right on time and fixed us right up! Highly recommend if you need a True appliance repair.
I’ve used CW Appliance Service for many years. Kevin S was my technician today and did a great job! He was on time, courteous, and professional. I have CW Appliance come out once a year to do a scheduled maintenance as well. I highly recommend this company!
Randy was extremely professional and knowledgeable.
Perfect, excellent!!!
Randy was courteous, professional, on time, and fixed the problem! Can’t ask for more.
Nice job answering questions and providing annual service. Takoda did a great job.
Ice machine fix and cleaning. Came prepared. Very professional. Diagnosed and repaired the ice maker. Will use them again. Pleased with the outcome.
Very informative and polite
Great work. Knowledgable, fast and efficient. Randy saw my mistake and saved me $$$
Randy is professional, a quick worker, friendly and knows what needs to be done.
Fast, knowledgeable, professional, on-time. Ed W repaired our refrigerator 10 years ago, replacing a leaking evaporator coil. This time he was back to find a bad condenser fan motor. He was in and out in 1 hour, diagnosing and replacing a faulty condenser fan. Highly recommended.
Takoda did a great job and was very professional. He did a great job explaining the issues and what he was doing to resolve them.
Jesus and his team did a great job!
Very knowledgeable technician. Prompt service and reasonably priced. We would not use anyone other than C&W for our Sub Zero refrigerator
Amazing experience! Our fridge was fixed straight away, and everything explained to me of how to keep it maintained
Great job On time , knowledgeable, quick repair Very personable and friendly!!!
Kevin S was prompt, professional, and knowledgeable.
Kevin S. Was fantastic!
Fantastic service!!
Very pleasant and knowledgeable. Explained everything and was thorough. Good man.
Great service and timely!
Tech was professional and efficient.
C&W is a great appliance repair and service center. I really enjoy working with their service advisors and technicians. Making the appointment has been a little confusing in the past as the appointment makers do not have access to technical knowledge. Nor do they offer to find out the answer to a technical question…
RANDY is THE BEST!! He came ASAP to fix my ailing 30 yr old subzero refrigerator ! Diagnosed the problem, fixed it poco pronto !! All on a Friday afternoon!! He is THE best !
Thorough
Great service!!
They are GREAT! Helpful. Timely. Responsive. Professional. 5 star company! This was an install, Great team Jesus and Kevin.
When I called because my Sub-Zero freezer was not cooling properly, the earliest appointment was 3 days away. They offered to put me on a list for potential earlier appointments. I was pleasantly surprised when Randy called the next morning and this turned out to be the best service call I've experienced. He had it…
Oleg was a great technician. I blame C&W for everything else. Their office is horribly run. They do absolutely nothing to help accommodate your schedule. I had to take an entire day off work because they will not let you choose between am or pm service. The technician calls you the morning of your auto let you know…
Super nice helpful and knowledgeable on all products
From the Installation techs to the Service techs, everyone is always so kind and professional. They do a great job and always leave the work areas clean. I highly recommend C & W service.
It is an asset to your company. Give him a raise.
Randy’s great! Professional all the way! Would recommend wholeheartedly. SRA
Kevin did a phenomenal job. Was very polite , quick and got the job done!
Always very prompt knowledgeable and friendly We’ve never had any problems with any of their technicians. They know what they are doing and will take the time to explain everything to you.
Very knowledgeable & friendly!
Great work.
Very kind and able to resolve our problem quickly
Oleg was very knowledgeable about my subzero refrigerator . He knew exactly what was needed as soon as he heard the sound . He was very professional and kind
Ed was very helpful and took care of the problem in one visit
James diagnosed the problem quickly, explained it well, and fixed it promptly.
Efficient and quality service from Dale! He fixed my refrigerator in a flash and was very courteous.
Kevin Serrano did an excellent job! Barbara Thompson
Great service, neat and curtious repairmen! Isiah was great! 👍
Very personal and methodical
Excellent service, quick, knowledgeable and professional!
Randy was great and informative. I had to have a new fan motor and he showed me what was happening and explained everything. Truly a great company
Chase is awesome! Punctual, professional and thorough.
Parker was quick, efficient, thorough and polite. Great Job!
Very professional.
Fantastic service. Knowledgeable and courteous technicians. 10/10
Very professional and knowledgeable. A pleasure to work with.
Dakota was very knowledgeable friendly and efficient
Takoda went above and beyond, efficient, knowledgeable, and all with great communication. Solved our problem and checked everything else to make sure all was working properly. Very thankful!
Isiah was great to work with
C & W Appliance has been servicing and repairing our appliances for years. We are happy with the scheduling services and the technicians. Johnny has been the tech on the last two visits and does an outstanding job. We will continue to use their services.
1989 Model 560. Still running well. progressively noisier fan. Austin was exceptional, answering all my questions with patience and clarity. Thank you.
Dakota was very professional, respectful and quick to figure out the problem. He came prepared to install a new ice maker into our sub zero freezer. I highly recommend!
Randy was fantastic!
C&W always brings their BEST!!! TY!!!
Our technician, Kevin, was extremely efficient, professional, and friendly. It was a pleasure dealing with him.
I’m so impressed with how professional and thorough my service was. He cleaned and repaired the subzero refrigerator and descaled and cleaned the Scotsman icemaker. Then he went over both appliances and showed me exactly what he did and asked if I had any questions. Also,I love that they send a reminder text to…
Brandon diagnosed my problem quickly and efficiently and arrived on time
Very professional and friendly!
Dale was my technician and could not ask for a more professional person and as personable as him. He diagnosed my issue with my Wolf stovetop and confirmed his findings with his tech support. I will be requesting him for any future issues with all of my Wolf and Sub-Zero appliances. Thank you CW Appliance!!!
Ed was timely, knowledgeable, a good communicator and a good technician. Will ask for him every time. Needed service on another problem and once again Ed was courteous, helpful and knew exactly what to do A third different issue and it’s Ed to the rescue again. Quick diagnosis of the issue and immediate resolution.
The repair man had already figured out what was wrong before he came. The service, super fast and easy.
Randy came out same day, diagnosed my freezer problem and fixed it. He also gave me tips to keep it safe from power surges, the cause of the issue! He was great!
Dakota the service tech was quick and efficient. The refrigerator is running great!
Excellent
Takoda performed a cleaning on our Scotsman Ice Machine and evaluated the repair needs for our True outdoor fridge as well. Very impressed with his work and great attitude!! Highly recommend C&W for appliance servicing and repair. They are the only ones we will be using moving forward. Superb Service every time!!
Jason is extremely knowledgeable and explains the products and process perfectly
Kevin is always so helpful. He tells you exactly what he’s doing and why. He’s very respectful and always solves the issue.
Prompt friendly. And reliable. !!!!thanks Brandon
James was so nice !
Kevin was quick, efficient, professional, polite & solved all the issues! Grateful!
Great service
10/10 for professionalism and getting the job done! Would use again and recommend!
Paul has done work for me a few times, and he goes way above & beyond the minimum level of service.
These guys are professional and fast! Thank you!!
Great fast service. Ed was great!
C&W went above and beyond fixing my appliance issues as well as showing me how to better care for them. I will definitely be using C&W for my ongoing maintenance.
Wonderful reliable trusted servive
Chase did a fantastic job!! Great customer service!! Very knowledgeable, Very professional, And very polite!! HIGHLY RECOMMEND CHASE!! Thank you!!
Takota was extremely personable, professional and explained what he was doing through each process. Kudos to whoever hired him, he’s a keeper!
Excellent service! Professional and knowledgeable
C&W did a fantastic job on my Sub Zero refrigerator. Outstanding service and the rep was super knowledgeable. I highly recommend!
Excellent service and honesty as always
Great service! Very professional!!
Wonderful service
This is severely overdue and I do apologize. Ed Wieczore was dispatched to our home back in December 2025 for our Sub-Zero 532 unit. He was prompt, professional and courteous and he was even mindful of his work boots before entering the house. He quickly identified the issues, showed us what it would take to fix…
On time and very professional. Very knowledgeable. Hopefully won’t have to use them again but in the event we do, we know where to go.
We have been using C & W appliance for over 10 years. Randy our service advisor is the most professional and knowledgeable person I have encountered in the appliance industry. I would highly recommend Randy.
Awesome service. Dale was amazing!
Great work
C&W- 👍Ed was very knowledgeable and did a great job. I’ve used them for several years.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 588 | $196–$536 |
| Refrigerator repair | 137 | $209–$379 |
| Freezer repair | 54 | — |
| Stove, cooktop & oven repair | 52 | $275–$705 |
| Oven repair | 46 | $221–$506 |
| Dishwasher repair | 41 | $153–$340 |
| Stove & cooktop repair | 24 | $238–$555 |
| Microwave repair | 24 | $209–$297 |
