How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREC&W Appliance Repair
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 2,821 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired C&W Appliance Repair for 8 kinds of job.
C&W Appliance Repair for refrigerator repair
Clear ✕All 137 Google reviews tagged “Refrigerator repair” · showing 120
Helpful and knowledgeable of our Subzero unit.
Very polite and courteous service from James!
I have used the services of C&W Appliance Service for decades. Randy is my favorite serviceman there. He always has a smile, his shoes are left at the door, he works quickly and cleanly. They are the best appliance services company I have ever used and highly recommend them!
Randy is professional, a quick worker, friendly and knows what needs to be done.
Fast, knowledgeable, professional, on-time. Ed W repaired our refrigerator 10 years ago, replacing a leaking evaporator coil. This time he was back to find a bad condenser fan motor. He was in and out in 1 hour, diagnosing and replacing a faulty condenser fan. Highly recommended.
Chance was great. He took the time to fix our ice maker. He explained everything and was not in a hurry. I have used this company in the past and would use them again. They are trustworthy and know what they are doing
C&W always brings their BEST!!! TY!!!
Dakota the service tech was quick and efficient. The refrigerator is running great!
Dale was excellent and explained everything to me. He was prompt, courteous, and very professional.
As usual Technician Ed did a wonderful job servicing our Sub Zero. I would recommend Ed with C&W for any appliance service!
Dale was fabulous about explaining what his SubZero service entailed, and offered advice on caring for our outside refrigerators. Would highly recommend. Very friendly and efficient.
As always, oiled was courteous, professional, and knowledgeable.
Ed did a great job. Super “bed side manner”
Glad C&W came out to look at our fridge that wasn’t cooling as expected. Ed, a sub-zero expert, came in and had a diagnosis within a short period of time! Thanks CW!
Ed was so easy to work with, fixed up my little fridge in no time and so efficiently. He taught me a lot about my fridge so I can keep it running for 40 more years!
Ed did a great job repairing our Subzero refrigerator, was very knowledgeable & professional, & arrived right on time. He was also very good at going over the issue & needed repair with us for our understanding. Thanks to Ed for a great job!
Fast and efficient!
Great serviceman. He was incredibly helpful.
Austin was great. He took the time to correctly diagnose the real issue and then he discussed all the options with me and ultimately made a very reasonable case for the one I chose. Great job.
Good Service and excelente responde
Caleb was just incredible he went above and beyond. I had such a mess but he just really got it done. Clean, polite and real asset. I always want him to come back.
Excellent!!!
The best service provider for subzero refrigerators. The technician was very professional and honest, replaced the compressor after quickly diagnosing the problem. Highly recommended.
Randy , was awesome !!!!
We have used C&W Appliance Repair several times, and our "go to" person is Randy. He is the best there is hands down. He is very knowledgeable, professional, honest, kind, and fast at getting the job done right the first time. He communicates very clearly about what needs to be done now vs. what can wait, and he…
Our experience was top notch. Our service tech, Ed, was a real pro. Called ahead, showed up when he said he would, set expectations on pricing and timing or repairs, and performed the repairs quickly with high quality. He even spent time while he was at our home giving advice about all our other appliances. Not the cheapest, but value was definitely there.
Randy my service tech was on time, courteous and explained everything thoroughly. I am very happy with this service will definitely use C&W again! I highly recommend!!!
Excellent Amazing service
Very knowledgeable and thorough. Also a very nice person
Randy was great again. He was punctual, knowledgable and efficient. He saved me money and offered tips on how to better maintain my appliances. I’ll ask for Randy in the future.
Tho the fix was not cheap, the service and expertise was exceptional. First service needed for 1992 SubZero and appreciate having quality service people like Ed.
Paul was amazing!!!!
C&W Appliance Service has been maintaining the SubZero and Scotsman appliances since we built our home 3 years ago. Their professionalism and quality is outstanding! From friendly and prompt customer service to well trained technicians, they are one of the best service firms I deal with in the maintenance of our home.
Customer Service was incredible. He was thorough, friendly, prompt and knowledgeable. Highly recommend!
Very professional service! Highly recommend.
We have used C&W for years. They are honest, fairly priced and thorough. They are problem solvers. If appliance can be repaired economically, they do so rather than sell you a whole new appliance.
Went with the pros to repair our Subzero refrigerator. Very happy with their service and highly recommend!
Fantastic experience! The customer service and communication are outstanding!
Thank you C&W and Randy for continued superior service and care... I hate to have to call but when I need something fixed I know I can count on C&W for first class service!
Randy was wonderful to work with. He communicated everything and was efficient.
Very professional and explained everything in detail. Highly recommend.
Great job!!
Good team. They were able to move my appointment forward a couple days from plan to get here sooner. The Tech Ed W was professional and knowledgeable. Did a great job assessing and explaining the issue. Then worked quickly to complete the repair.
Have had C&W Appliance repair our Sub Zero for 20 years - fantastic service and Randy C is courteous and professional
If you need Sub Zero repair this is the one and only company to call. Randy performed a total rebuild of our thirty year plus refrigerator. Can’t say enough good things about him and this company!!
Randy is the best of the best. He always goes the extra mile to take care of us. We have used CW countless times and we are so grateful for this company and their incredible team! Highly recommend their services and Randy!
Maintenance
C&W Applicance Repair has repaired several items in my home. Great service. The technician, Steve, is extremely knowledgeable. After the repair Steve will explain how to use my appliances (applications that I did not know existed) and good maintenance practices for the applicance. They arrive on time. I don’t have…
Excellent service, very professional and knowledgeable.
C&W is very reliable and fair when servicing my Sub Zero. Highly recommend!
We have used C&W several times and they were always professional and fixed the problem.
Wow, great customer service. I thought my tech, Steven Sarkey was extremely knowledgeable and helpful. He was friendly and had my job done within 20 minutes. He stayed with me for a few extra minutes to explain to me the features of my Sub Zero fridge worked. I really appreciated the help!
Randy is the best. Super helpful and doesn’t overcharge for services that aren’t necessary.
Ed was great. He was able to fix an issue with our fridge, point out things to look for in the future, and even answered questions I had regarding other appliances. Highly recommend!
I have used c&w for several years now. I request the same technician every time because he is awesome!! - very competent and knowledgeable and always helpful and efficient.
I recently had the pleasure of working with Ed and I cannot speak highly enough of the service he provided. From the moment he arrived, he was friendly, professional, and efficient. He took the time to explain what he was doing, answered all my questions, and made sure I was comfortable with everything before he…
Randy was amazing! He was quick to know the problem when I described the issues. He had the parts on hand, which was extremely convenient, and he was very professional. I highly recommend C.W. for their customer service and Randy specifically was the best!
Austin was incredibly good at his job! He was knowledgeable and very friendly. He diagnosed the issue immediately and fixed it without any issues. He is an absolute pro! Thank you for taking great care of us! Would highly recommend!
Our technician Ed goes the extra mile for his customers.
This place is absolutely great in servicing Subzero. My home warranty repair company said my 23 year old Subzero could not be repaired and condemned it but Randy came promptly, was very professional and repaired it in 2 hours. He thinks we can get another 10 years out of it. Just excellent. I signed up for a yearly…
Always great and fixed right the first time . ! I would highly recommend
Excellent service- Manny was very knowledgeable and responsive. Also, fair and honest. I highly recommend this establishment.
Service tech Ed was wonderful. On time, protected our floor, was fast clean and efficient. He also checked out the unit and replaced a filter. Made sure the area was clean before he left. Terrific experience.
We called C&W when our home warranty could not repair our fridge/freezer (wouldn’t cool). The C&W team was outstanding from the first phone call to schedule a repair appointment to fixing the issues and getting our fridge/freezer back up and running! Our service technician Ed was so professional and knowledgeable.…
Ed was very efficient and knowledgeable about his job. He was a perfect gentleman. If I have any repair job in future, I will request him for the job.
Excellent professional service. I have relied on them for 22,years. The service technicians are first rate.
Randy is an amazing tech. His mix of professionalism and skill with a personal touch was refreshing and reassuring. He quickly put our minds at ease that he could resolve the problem, which he did. Thank you C&W for having an a great staff member! Definitely made our Thanksgiving!
Had a wonderful experience. The technician Randy went well above and beyond when repairing our subzero fridge. Instead of doing the bare minimum, he educated me about the fridge, cleaned extra things, the works. He knows everything about these machines and works quickly, is friendly and helpful while doing it. Truly…
knowledgable and helpful as always. Great experience!
Ed was outstanding! It was professional, easy and took time to answer my questions and educate me for future issues- thank you, Ed!
Randy called in the morning as expected and set a time to arrive. He called again 10 minutes prior to arrival to confirm I was home. He was polite, professional and very knowledgeable. He was helpful as I peppered him with tons of questions. He came prepared to repair two appliances and diagnosed a third while…
Austin came to the house when our freezer was not working correctly. He quickly determined the issue, which required new parts. He came back this week and repaired the unit which is running great! He is very knowledgeable of our subzero unit and I deeply appreciate his expertise.
We had our maintenance done on our ice machines. James, the technician did a fabulous job. He explained to us how our ice machines had not been maintained properly with the previous company. He showed us the dirt and grime and how it should be cleaned. He showed us how it looked after proper cleaning. There was…
Great service. Straight forward and prompt.
Austin called, arrived on time and completed a great repair. Could not have been happier.
We’ve used C&W for near 10 years now. Everything is easy, transparent and of high quality at a fair price. Austin has been our technician for much of this time…he is simply amazing. Pleasant, highly knowledgeable and professional. Having high end appliances (Wolf, Subzero, Scotsman…). We expect/need the best of…
Ed was on-time, professional and very knowledgeable about the problem and how to fix it. He took the time to show me what was going on, how to properly care for the appliance and how to prevent issues in the future. Great service and will absolutely use C&W in the future!
Refrigerator drawers not cooling. The technician was knowledgeable and clearly explained what the problem was and what had to be done to repair it. I was informed, prior to the work being done, what the cost would be and that he would need to get a part from the office and how much time it would take. There were no…
C&W did an outstanding job with the repairs to my Sub Zero 532! Everyone was very responsive, on time and professional. Steve did an amazing job assessing the issue and providing a quote. He confirmed all parts were available before he left my home! He also hit the nail on the head with the estimate - only $7 off!…
Professional service from Ed. will call on him for next project.
Great service .Easy and reliable scheduling
This business is the best in Dallas for repairing Subzero, Wolfe and Scotsman appliances. Randy Carter is the very best repairman I have ever had. He always goes above and beyond. I don’t know what I would do without him!
Ed was amazing! Showed up right on time and fixed my subzero and my ice maker. Explained everything very well. Very happy with my service today!
Fast response
C&W is the best, we went through a lot of bad repair people before finding this gem of a company. Honest, Quick to respond and Know their Stuff! Best repair company I've ever worked with.
Randy was professional, friendly, fast and fair. Excellent service!
They were prompt and courteous.
The technician did a great job and explained everything he was doing. The price was very reasonable and I couldn’t be happier. Will definitely use C&W again!
C&W was very responsive on quickly coming out to fix our refrigerator. They are our go to company when it comes to appliance repairs.
Ed came to repair our 25 year old sub-zero freezer. He was extremely knowledgeable and able to quickly diagnose the problem and install the replacement parts. Thankful for the excellent service provided!
On time, friendly and knowledgeable Thank you!
Annual replacement of refrigerator filters that includes with this service by C&W a through cleaning and inspection of the refrigerator from top to bottom to ensure everything is running properly. Our technician, Austin, removed and cleaned an overspill tray that I did not know was in the Subzero. Very pleased,…
I have used C&W for years and have always had a great experience. This time was no exception. They came out the same day I called. Randy, the technician, was responsive, courteous, quick, and kind. Thankfully he was able to diagnose the problem quickly. He had the part on the truck and had us up and running in no time. I HIGHLY recommend C&W.
Great service. Austin did a fantastic job.
Quick. Knowledgeable. Came prepared for all repairs and parts needed. In and out quick, fridge is like new.
Ed was prepared to do major repairs on our Subzero - on the first call! Got us back in business. Very professional.
Randy has been repairing our appliances for at least 12 years now and his professionalism and expertise are unparalleled. I can’t say enough good things about this courteous, respectful and nice man. We are customers for life!!
Randy is knowledgeable, efficient and responsive. He's the best!!
Austin did a great job he is very knowledgeable and Professional
Steven effectively and efficiently took care of assessing the problem, ordering the part, and stopping our leak. He was very professional, timely, and kind. Many thanks to C & W!
Second time using C&W for our (older) sub zero fridge - they are always professional & competent. This time we got senior tech Austin, who was fantastic. Extremely knowledgeable & efficient (I learned my lesson with a costly mistake a few years back & I will never use another company for our sub zero again!)
C&W is always responsive and professional, so grateful!
Very professional and efficient. Would definitely use Ed again and again.
All issues have been resolved and very happy with the service.
Ed from C&W was simply awesome to work with - after waiting for another firm for "months" to repair our freezer, the C&W team had it knocked out and fixed within a week. Wish I had contacted them first. Highly recommended!
Highly competent and very professional. Diagnosed problem with my Sub-Zero right away and had it fixed very quickly. Recommended.
Highly recommend!
Professional and courteous service. Excellent repair on our Sub Zero. Highly recommend.
The repair to my Sub Zero refrigerator was completed in less than 24 hours from my call to request service. Ed had the fan motor he needed on his truck and was in and out in about 30 minutes. The unit is working perfectly now
Repairman was very Polite and very informed about the product. He stayed on the effort until it was resolved. Good as New ! C&W is the Best !
We use them for all our appliance services & repairs
C & W is a responsive, professional, and they always resolve the issue on the first visit. I can’t imagine using anyone else for appliance repair.
Very competent technicians in diagnosis and repair!
C&W has worked on several of our appliances. The service has always been perfect. I don't hesitate to call them for help.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 588 | $196–$536 |
| Refrigerator repair | 137 | $209–$379 |
| Freezer repair | 54 | — |
| Stove, cooktop & oven repair | 52 | $275–$705 |
| Oven repair | 46 | $221–$506 |
| Dishwasher repair | 41 | $153–$340 |
| Stove & cooktop repair | 24 | $238–$555 |
| Microwave repair | 24 | $209–$297 |
