Certified public accountant · Glenn Heights, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%92+24Value 15%96+14.6Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 66 accountantsiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★18 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 18 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
C M Craft PLLC Certified Public Accountant at a glance
Google reviewers rate C M Craft PLLC five stars based on eighteen reviews, noting that the owner responds to all feedback. Clients frequently cite long-term relationships lasting up to twenty years, highlighting the firm's expertise in business, real estate, and entertainment tax strategies. Recurring themes include professional communication, timely service, and the ability to simplify complex tax laws for both personal and business needs.
Google rating: 5.0 out of 5 from 18 reviews (100% five-star).
Reviews on this page: 18 Google reviews (16 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Accountant serving Glenn Heights, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C M Craft PLLC Certified Public Accountant: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C M Craft PLLC Certified Public Accountant: 92/100 on this factor. Category median: 86.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C M Craft PLLC Certified Public Accountant: 96/100 on this factor. Category median: 93.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C M Craft PLLC Certified Public Accountant: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
18 Google reviews we collected
5.0of 5
5 stars18100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
100%praise
Praise21100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude733%
Quality & results524%
Would recommend524%
Speed & response210%
Communication15%
Honesty & trust15%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She has always been patient with me to answer any questions.”
“This was another great experience with CM Craft PLLC CPA.”
“5 stars are not enough to rate the excellent service I've gotten from Catrina over the past 20yrs.”
“I have found them to be very, responsive, knowledgeable (especially in business and real estate), and genuinely cares about their clients.”
“Great Communication”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C M Craft PLLC Certified Public Accountant for 4 kinds of job. Pick one to see what they paid and said.
UUltra11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Catrina Craft and her company have been essential to my business for many years. I would be lost without her guidance and care navigating my tax affairs!
Great priceBusiness tax return preparationIndividual tax planningBusiness tax planning
GGreg10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Catrina Craft and the CM Craft team are smart, diligent and they know the intricacies of tax. Catrina has successfully help me develop and manage an effective personal tax strategy for nearly 20 years that extends across several businesses. Along with my lawyer and wealth manager I consider Catrina Craft to be an integral part of my core team.
SStephanie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Catrina Craft has helped me for the last 20 plus years stay organized and file all my taxes, from quarterly to yearly, not sure how I would do it without her. She has always been patient with me to answer any questions. I may have no matter how small or how big. I’m grateful to be able to have a CPA like her.
BBecky5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Catrina is wonderful to work with. Very professional and knowledgeable about how to reduce your tax liability through IRS tax codes for small businesses.
KKatie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Catrina and her team completely changed the trajectory of how I look at taxes and created a custom game plan for our specific situation and lifestyle. Would highly recommend to anyone!
TTina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This was another great experience with CM Craft PLLC CPA. They make complicated tax laws simple to understand and they guide you along the way! I would definitely recommend CM Craft PLLC CPA!
Catrina Craft and her company have been essential to my business for many years. I would be lost without her guidance and care navigating my tax affairs!
Price assessment: Great price
Services: Business tax return preparation, Individual tax planning, Business tax planning, Individual income tax return preparation
Response from the owner · 3 years ago
Thank you so much for your kind words and continued trust in our services over the years.
We're truly grateful for the opportunity to assist you with your tax affairs and support your business.
Your satisfaction is our top priority, and we look forward to many more successful years of collaboration!
N
Nate Baltimore4 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
The absolute top for entertainment business accounting, and planning!!
Price assessment: Great price
Services: Business tax return preparation, Business consulting, Individual tax planning, Financial advising, Business tax planning, Individual income tax return preparation
Response from the owner · 8 months ago
Thank you so much. We specialize in proactive tax planning and financial strategy for entertainment businesses, and I’m glad that came through. Appreciate the kind words and the opportunity to support your growth.
M
Marjorie Craft2 reviewsiTotal number of Google reviews Marjorie has written across all businesses on Google Maps, not just this one.
Services: Business tax return preparation, Individual income tax return preparation
Response from the owner · 8 months ago
Thank you! We’re committed to delivering thorough, knowledgeable service at a fair price. We appreciate you trusting us with both your business and individual tax returns.
G
Greg Campbell10 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Catrina Craft and the CM Craft team are smart, diligent and they know the intricacies of tax. Catrina has successfully help me develop and manage an effective personal tax strategy for nearly 20 years that extends across several businesses. Along with my lawyer and wealth manager I consider Catrina Craft to be an integral part of my core team.
Response from the owner · 3 years ago
Thank you so much for taking the time to share your experience with us! We are truly grateful for your kind words and for the trust you have placed in us for nearly two decades.
We look forward to continuing to support you in all your financial endeavors and ensuring your success. If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.
Thank you once again for your trust and loyalty. We can't wait to continue our journey together!
S
Stephanie Powell7 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Catrina Craft has helped me for the last 20 plus years stay organized and file all my taxes, from quarterly to yearly, not sure how I would do it without her. She has always been patient with me to answer any questions. I may have no matter how small or how big. I’m grateful to be able to have a CPA like her.
Response from the owner · a year ago
Stephanie, thank you so much for your kind words and for trusting me with your tax needs over the years! It's always a pleasure to assist you and answer any questions you have, no matter the size. Looking forward to many more years of working together! If you ever need further assistance or have more questions, please don’t hesitate to reach out.
B
Becky Monaghan5 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Catrina is wonderful to work with. Very professional and knowledgeable about how to reduce your tax liability through IRS tax codes for small businesses.
Response from the owner · 2 years ago
Thanks so much for your kind words, Becky! It's been fantastic working with you to navigate the complexities of tax planning and ensure you get the most favorable outcomes. I'm here whenever you need assistance or have any questions about optimizing your tax strategies further!
K
Katie Martin9 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Catrina and her team completely changed the trajectory of how I look at taxes and created a custom game plan for our specific situation and lifestyle. Would highly recommend to anyone!
Response from the owner · 2 years ago
Thank you so much for your kind words, Katie! It’s been a pleasure working together to tailor a tax strategy that fits your unique needs. I look forward to continuing our collaboration and finding even more ways to optimize your financial plan. Let’s keep making the most of your opportunities!
T
Tina Smith4 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
This was another great experience with CM Craft PLLC CPA. They make complicated tax laws simple to understand and they guide you along the way! I would definitely recommend CM Craft PLLC CPA!
Response from the owner · 2 years ago
Thank you so much for your kind words and the 5-star review!
We're thrilled to hear that you found our guidance helpful and that we could make the tax process simpler for you.
Your recommendation means the world to us!
R
Renaldo Fleming4 reviewsiTotal number of Google reviews Renaldo has written across all businesses on Google Maps, not just this one.
I have been a client of C M Craft PLLC for around 20 years. I have found them to be very, responsive, knowledgeable (especially in business and real estate), and genuinely cares about their clients. If you are considering using C M Craft PLLC, you will not be disappointed.
Response from the owner · 2 years ago
We sincerely appreciate your 20 years of trust and support.
Thank you for your kind words about our responsiveness, knowledge, and care for our clients.
It means a lot to us!
