Towing service · Atlanta, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty60−4Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 89 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★364 Google reviews · 24 photos
96%five-star reviews
4.61★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
C3M Towing holds a 4.9 rating from 364 reviews, with the owner responding to 94% of feedback. Customers frequently praise the company for punctual pickups, clear communication, reasonable upfront pricing, and professional drivers who handle vehicles with care. However, several low-star reviews cite a recurring pattern of unresponsiveness, noting that staff failed to answer phones or return calls for extended periods, which led some clients to seek alternative services.
Google rating: 4.9 out of 5 from 364 reviews (96% five-star).
Reviews on this page: 363 Google reviews (320 with written comments, 25 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 22, 2026.
Service: Towing Service serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
C3M TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C3M Towing: 82/100 on this factor. Category median: 91.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C3M Towing: 72/100 on this factor. Category median: 88.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C3M Towing: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C3M Towing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C3M Towing: 60/100 on this factor. Category median: 100.B
60
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C3M Towing: 100/100 on this factor. Category median: 64.A
100
Bar = this company · dark tick = category median.
Star ratings
363 Google reviews we collected
4.9of 5
5 stars34796%
4 stars41%
3 stars00%
2 stars00%
1 star123%
Praise vs complaints
Phrases our text analysis found in 320 written reviews
98%praise
Praise58698%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1662%
Reasonable1038%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15426%
Speed & response13322%
Would recommend9416%
Quality & results8013%
Price & value6912%
Communication356%
Honesty & trust305%
What customers talk about
We read 320 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From first contact to completion they were very professional and courteous.”
“They came out the very next day and towed the vehicle at no cost to me.”
“I would not hesitate to recommend them to anyone who needs them.”
“Response to owner: Your response says much, all your reviews are five stars but I see several one stars posted in the last few months alone.”
“I had an excellent experience with this towing company.”
“Horrible, never answered no calls.”
“The service was great and the prices are reasonable (less than the competitor).”
“From the moment I called, the communication was clear and professional.”
“My driver was Kevin and when I say he made the whole process feel trustworthy.”
People customers mention
Kevin22 reviews
Courtney6 reviews
Ryan5 reviews
Tracy3 reviews
Tracey3 reviews
John3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C3M Towing for 4 kinds of job. Pick one to see what they paid and said.
dinard385 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
I honestly don’t know how C3M has a 4.9 rating. I am on the board of my HOA and we selected C3M to handle towing services in our private community because of the high rating. We have called several times to request towing service. Not one single time have they answered the phone, returned our calls when we left…
Car towing
Jake5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
C3M helped me so much. I literally couldn’t have gotten my car moved out of the yard without them. By far the best towing service I have ever dealt with. I plan to call them for anything else I need towed.
Atlien333Local Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Called and text this company and never heard anything back. It's been over 36 plus hours . That tells you everything about this company.
Thomas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
From first contact to completion they were very professional and courteous. Ryan who was the pickup driver was amazing and very friendly. This company is very competent. I would not hesitate to recommend them to anyone who needs them. Thank you.
Great priceCar towing
Shaniece6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This company is amazing. My driver was Kevin and when I say he made the whole process feel trustworthy. He definitely treated us like family with respect, caring and honesty. Can’t forget about Ms. Tracy she was so professional and down to earth. Definitely recommend their services. Thank you guys for your service.
Katrina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I met with KD this morning and he was amazing gentleman, we had a good conversation, and his manners was so amazing, he was very professional and had an amazing personality. Thanks C3M TOWING for your service.
I honestly don’t know how C3M has a 4.9 rating. I am on the board of my HOA and we selected C3M to handle towing services in our private community because of the high rating. We have called several times to request towing service. Not one single time have they answered the phone, returned our calls when we left messages, nor respond to emails. Extremely disappointed. Now we have to search for another company that’s going to be reliable.
Services: Car towing
Jake Hill5 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
C3M helped me so much. I literally couldn’t have gotten my car moved out of the yard without them. By far the best towing service I have ever dealt with. I plan to call them for anything else I need towed.
Atlien333Local Guide · 54 reviewsiTotal number of Google reviews Atlien333 has written across all businesses on Google Maps, not just this one.
From first contact to completion they were very professional and courteous. Ryan who was the pickup driver was amazing and very friendly. This company is very competent. I would not hesitate to recommend them to anyone who needs them. Thank you.
Price assessment: Great price
Services: Car towing
Response from the owner · 3 months ago
Hi Thomas! Thank you so much for choosing our company for your junk car removal services in Douglasville, GA! We are happy to hear that service went smoothly and that Ryan was very pleasant. We truly appreciate you taking the time out to leave a thorough review. Please don’t hesitate to give us a call whenever needed again. We appreciate any referral in advance!😊
Shaniece Glover6 reviewsiTotal number of Google reviews Shaniece has written across all businesses on Google Maps, not just this one.
This company is amazing. My driver was Kevin and when I say he made the whole process feel trustworthy. He definitely treated us like family with respect, caring and honesty. Can’t forget about Ms. Tracy she was so professional and down to earth. Definitely recommend their services. Thank you guys for your service.
Response from the owner · 5 months ago
Hi Shaniece! Thank you for taking the time out to leave a review for our junk car removal services in Jonesboro, Ga. Thank you again for your business and willingness to do business with our company when we know you could have chose another company. We strive to make each person feel like family and to be professional at all times. Kevin is always good to our customers and goes over and beyond. Thank you again and if you ever need junk car removal services, please don’t hesitate to reach out.😊
Katrina Glover1 reviewiTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
I met with KD this morning and he was amazing gentleman, we had a good conversation, and his manners was so amazing, he was very professional and had an amazing personality. Thanks C3M TOWING for your service.
Services: Service not listed
Response from the owner · 5 months ago
Hi Ms. Glover, thank you for the review and for choosing our company for your junk car removal services in Jonesboro, GA. We strive for excellence and to make each customer feel safe and like family. If you need services again, please don’t hesitate to reach out. I’ll be sure to let KD know of his fantastic service 😊
Honey Bee6 reviewsiTotal number of Google reviews Honey has written across all businesses on Google Maps, not just this one.
Kevin was amazing and very informative. Definitely recommended to others
Price assessment: Great price
Services: Car towing
Response from the owner · 6 months ago
Hi Honey Bee! Thank you for the five star review! We are happy to hear that Kevin was amazing and provided great customer service for your junk car removal and towing services in Atlanta! We value your business in the community and strive to provide great service while being very informative. Please don’t hesitate to reach out if you or someone you may know is in need of our services again. Thank you 😊
Kai ScottLocal Guide · 53 reviewsiTotal number of Google reviews Kai has written across all businesses on Google Maps, not just this one.
Very Professional. They came within 24hrs of me contacting them. They offered me a fair price upfront.
Services: Car towing
Response from the owner · 7 months ago
Hi Kash! Thank you for the five star review. We’re pleased to hear that the prompt and professional service for your car was to your liking and satisfaction. If you ever need cash for junk car services or removal, please don’t hesitate to reach out. 😊
Janeisha Mathis1 reviewiTotal number of Google reviews Janeisha has written across all businesses on Google Maps, not just this one.
10/10 I recommend!!
Same day pickup within hours. Best price & very responsive. I called at 8 am and was surprised to get an answer. But I'm very pleased from beginning to end.
Price assessment: Great price
Services: Car towing
Response from the owner · 8 months ago
Hi Janeisha! Thank you for the 10/10 review and 5 stars! Offering you the best cash price for your junk car in Atlanta is our main goal. Thank you for a smooth process as well and for being so friendly from beginning to end. We appreciate you. Thank you 😊
Toni X.11 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
I appreciate their services for standing on business. Mind you they were keeping me informed of their arrival and how the payment could be made. 🫡👍👍👍 Great Customer Service (Ms. Tracy) keep up the good work...
Response from the owner · 9 months ago
Hello Toni! Thank you so much for the kind words. We are thrilled to hear you had a great experience with C3M Towing for tow truck services in Atlanta. Our team takes great pride in delivering great customer service to our local community and your positive feedback means a lot. Please don’t hesitate to reach out for services needed in the future. 😊
