Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Customers frequently praise the practice for its friendly, knowledgeable staff, clean facilities, and ability to accommodate urgent visits. Recurring themes include reasonable pricing for general exams and effective care for anxious or senior pets, with many noting positive experiences with boarding and daycare services. However, several low-star reviews highlight specific issues with travel document accuracy and front desk communication, including misquoted prices and scheduling errors that led to rejected international certificates.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
487 Google reviews we collected
Phrases our text analysis found in 364 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 364 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was so blown away by the staff, the doctor, how she met my sweet pup with such care and gentleness.”
“Pretty unprofessional, in my opinion, to have lost records and then turn a quick, relatively I expensive visit into a multi hundred dollar affair.”
“I’ve had a great experience with 3 of the vets and all 5 of my dogs have been seen.”
“Vets doctors are nice but all the confusion with front desk is a terrible experience”
“The tech staff is good and kind and efficient and the office staff is welcoming and helpful and accommodating.”
“I highly recommend to anyone looking for a vet to start their search at Cabrillo because Cabrillo is the only choice you need.”
“…ice and the staff and Veterinarian were professional and competent, I cannot recommend Cabrillo Pet Hospital if you are looking for travel documents.…”
“Cabrillo fit us in and took excellent care of our dog at a great price.”
“…ll they charged 125 dollars and next day my wife called to tell they over charged and asked the refund and they said she miss understood the price and…”
“All the costs were entirely transparent and we felt the entire team really cared about his well-being.”
“Garvey and appreciate how she thoroughly explains every decision so that I feel like an active partner and participant in the care of my dog.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cabrillo Pet Hospital for 4 kinds of job. Pick one to see what they paid and said.
Rosie has boarded at Cabrillo several times. I always know that she is safe and well cared for.
Wow. I was so blown away by the staff, the doctor, how she met my sweet pup with such care and gentleness. This was our first vet visit for my rescue and I am just so happy that Cabrillo Pet Hospital is our team helping my pup adjust, heal internally and live her best life!
The staff here is wonderful and caring. They always greet my dog (and me, too!) enthusiastically and clearly have a great relationship with him. He's been going here for daycare and boarding for over 2 years and LOVES it!! He starts getting excited when we drive down the street, so he must have a fantastic time…
Cabrillo Pet Hospital was there when we needed help. Our dog was nipped at dog beach. The vet we had been using was unable to help us. Cabrillo fit us in and took excellent care of our dog at a great price.
I’ve had a great experience with 3 of the vets and all 5 of my dogs have been seen. I have 2 little very senior small dogs with some serious problems and 2 very young little dogs and one 5 year old large dog. I think it’s the best vet for lots of reasons. The prices are very reasonable no up selling. The vets are…
While the facility itself was nice and the staff and Veterinarian were professional and competent, I cannot recommend Cabrillo Pet Hospital if you are looking for travel documents. First, the travel certificate had an error on the date indicating it had been signed 20 days prior and was not accepted by the airlines…
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 12 | — |
| Dog boarding | 5 | — |
| Dog daycare | 2 | — |
| Dog grooming | 2 | — |
4.8 ★★★★★ 487 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rosie has boarded at Cabrillo several times. I always know that she is safe and well cared for.
Wow. I was so blown away by the staff, the doctor, how she met my sweet pup with such care and gentleness. This was our first vet visit for my rescue and I am just so happy that Cabrillo Pet Hospital is our team helping my pup adjust, heal internally and live her best life!
Hi, Steph. We are thrilled to learn that you had a positive experience with us!
Very friendly, knowledgeable staff
The staff here is wonderful and caring. They always greet my dog (and me, too!) enthusiastically and clearly have a great relationship with him. He's been going here for daycare and boarding for over 2 years and LOVES it!! He starts getting excited when we drive down the street, so he must have a fantastic time there. He's exhausted afterward - I can always count on him napping for a couple of hours after we get home! If I need to add some grooming to his visit, the staff can trim nails, give him a bath, etc. and there's also food, treats, and supplies available for purchase. The location is super convenient, with dedicated parking too.
Hi, Alice. We are thrilled to learn that you had a positive experience with us!
Excellent service. They were great with my fur baby.
Thank you so much for leaving us a stellar review, Rochelle !
Cabrillo Pet Hospital was there when we needed help. Our dog was nipped at dog beach. The vet we had been using was unable to help us. Cabrillo fit us in and took excellent care of our dog at a great price.
Your feedback is highly appreciated, Lindsay . Thank you for the review!
I’ve had a great experience with 3 of the vets and all 5 of my dogs have been seen. I have 2 little very senior small dogs with some serious problems and 2 very young little dogs and one 5 year old large dog. I think it’s the best vet for lots of reasons. The prices are very reasonable no up selling. The vets are smart and kind. The tech staff is good and kind and efficient and the office staff is welcoming and helpful and accommodating. So it’s easy to give 5 stars.
Glad to hear that you had a great experience at Cabrillo Pet Hospital. We appreciate your business and your review!
Always a great experience
So glad to hear you had a good experience, Michael. Thank you for trusting Cabrillo Pet Hospital to take care of your pet!
While the facility itself was nice and the staff and Veterinarian were professional and competent, I cannot recommend Cabrillo Pet Hospital if you are looking for travel documents. First, the travel certificate had an error on the date indicating it had been signed 20 days prior and was not accepted by the airlines for travel. Second, the screw worm certificate was not accepted because the airline stated that the vet did not have the proper certification to be accepted by Mexican authorities. As all of this was discovered after having crossed CBX to Tijuana on a Sunday, we had to run around TJ to find an open vet willing to prepare the required documentation and take a later flight with significant expense and stress having already paid $200 for the travel documents from Cabrillo. I emailed Cabrillo Pet Hospital and submitted a feedback form and have yet to hear back from them.
Very welcoming environment. I was helped right away. The technician was very caring and was the Dr. He answered my "20 questions", very well.
Thank you so much for your kind words, Geno. We really appreciate you taking the time to share your experience with us.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
