iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%74+17.9Value 14%87+12.3Replies to reviews 7%100+7.1Momentum penalty64−3.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 103 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★1,168 Google reviews · 24 photos
95%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Caliber Car Wash 4.9 out of 5 based on 1168 reviews, with the owner responding to 99% of feedback. Customers frequently praise the friendly staff, quick drive-thru process, and complimentary amenities like microfiber towels and cleaners. Recurring criticisms include aggressive upselling attempts, insufficient attention to vehicle details like grills, and isolated incidents of equipment damage. Some users also report issues with subscription access and long wait times at the vacuums.
Google rating: 4.9 out of 5 from 1,168 reviews (95% five-star).
Reviews on this page: 1,169 Google reviews (837 with written comments, 78 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Car Wash serving Orlando, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Caliber Car WashCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Car Wash: 87/100 on this factor. Category median: 90.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Car Wash: 74/100 on this factor. Category median: 87.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Car Wash: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Car Wash: 64/100 on this factor. Category median: 100.B
64
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Car Wash: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,169 Google reviews we collected
4.9of 5
5 stars1,10595%
4 stars353%
3 stars71%
2 stars101%
1 star121%
Praise vs complaints
Phrases our text analysis found in 837 written reviews
97%praise
Praise60697%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1547%
Reasonable1444%
Overpriced26%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26943%
Quality & results20032%
Would recommend7412%
Price & value335%
Speed & response315%
Communication122%
Honesty & trust61%
What customers talk about
We read 837 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Manny was super helpful and super polite I appreciate his great customer service”
“I found this comment unprofessional and unnecessary.”
“Giselle provided excellent service and the place was very well-equipped.”
“you need to guide us while entering the car wash otherwise your car or tires can get damaged.”
“Roque and Giselle provide great customer service every time I go 10/10 service you will not be disappointed.”
“I will not be returning to this car wash and I do not recommend it.”
“They have everything you need to wash your vehicle at a great price”
“Go to any other car wash but this rip off place.”
“The drive-thru wash was quick and effective, and I really appreciated the free vacuums, cleaner, and microfiber towels available afterward.”
“One thing I can’t stand is when businesses aren’t upfront, but here everything was explained clearly from the start.”
“It’s not every day that you meet someone who genuinely enjoys helping others, but Aneysha truly stood out.”
People customers mention
Manny50 reviews
Giselle26 reviews
Kenny26 reviews
Aneysha9 reviews
Many8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Caliber Car Wash for 4 kinds of job. Pick one to see what they paid and said.
DDario6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
How to go through the wash twice on the vacuums was even worse this was the longest I have ever spent at a car wash
Reasonable price
JJay13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Manny was super helpful and super polite I appreciate his great customer service
JJustin11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Been here multiple times. Amazing car wash. Giselle is such a nice and helpful person. Staff is always friendly. Couldn’t be happy with coming here.
DDonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★
Today was pretty good at this wash. They have actual cloth towels, which is a plus as I have noticed washes that do not have controlled vacuum spaces normally have only harsh paper towels. The only downside I have with these automated washes is they do not get the corners of the cab between the bed on trucks.
Reasonable priceService not listed
JJoseLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Continuamente lavaba mi auto acá ,hasta que me abordaron una chica y un chico pero el culpable es el chico quien me dijo que me hiba ayudar a pagar y lo que hiso fue inscribirme en la membresía sin mi concentimiento lo cual le dije que hicistes ? Y me dijo no se preocupe ya voy a la oficina y borró su inscripcion…
LLA2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
I’ve been coming here because it’s convenient and usually a quick in-and-out experience, and the car wash service itself has always been good. However, my experience today with customer service was disappointing.
An employee asked if I wanted to upgrade my wash, and I politely declined. She continued asking how…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
A
Armando Jesús Brceño SánchezLocal Guide · 35 reviewsiTotal number of Google reviews Armando has written across all businesses on Google Maps, not just this one.
We appreciate you taking the time to leave a review, Armando! We're thrilled to hear you had a great experience during your last visit. Looking forward to seeing you again. Have a great day!
D
Dario6 reviewsiTotal number of Google reviews Dario has written across all businesses on Google Maps, not just this one.
Manny was super helpful and super polite I appreciate his great customer service
Response from the owner · 3 months ago
Thank you so much for the 5-star review, Jaylen! We’re thrilled you had a great experience at Caliber Car Wash. We truly appreciate your support and look forward to seeing you again soon!
J
Justin Rivera11 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
I recently moved to Lake Nona from New Jersey in the beginning of June. One of the first services that I signed up for was Caliber Car Wash on Narcoossee Road.
I have been a frequent visitor with my monthly membership. I have had nothing but pleasant and positive experiences each and every time. I’d have to say it’s 25+ visits now, but it all came together for me and made perfect sense today when I had the pleasure of meeting the MANAGER, Giselle.
A crew and a staff and a team almost always take on the personality traits of their MANAGER, and it is very apparent why everyone is so friendly and so well trained and motivated and pleasant and great at their job. It’ll all stem from great management, a positive attitude, and a wonderful personality that I encountered with Giselle I have recommended the service to many people. I will continue to do so, and I will be a loyal client for years to come.
Price assessment: Great price
Response from the owner · 3 months ago
Thank you so much for the 5-star review, Dominick! We’re thrilled you had a great experience at Caliber Car Wash. We truly appreciate your support and look forward to seeing you again soon!
C
Christian Siberon9 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Today was pretty good at this wash. They have actual cloth towels, which is a plus as I have noticed washes that do not have controlled vacuum spaces normally have only harsh paper towels. The only downside I have with these automated washes is they do not get the corners of the cab between the bed on trucks.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thanks for the review, Don! We're glad you had a good experience with us. We'd love to make your next visit an even better one — hope to see you back at Caliber Car Wash soon!
J
Jose DominguezLocal Guide · 47 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Continuamente lavaba mi auto acá ,hasta que me abordaron una chica y un chico pero el culpable es el chico quien me dijo que me hiba ayudar a pagar y lo que hiso fue inscribirme en la membresía sin mi concentimiento lo cual le dije que hicistes ? Y me dijo no se preocupe ya voy a la oficina y borró su inscripcion lo cual nunca lo hiso .hoy cancelé por internet y eso me molestó🤬tal vez si le fueran dicho la verdad lo fuera hecho y aun fuera cliente pero me corrio con su mala actitud
L
LA 4EVA2 reviewsiTotal number of Google reviews LA has written across all businesses on Google Maps, not just this one.
I’ve been coming here because it’s convenient and usually a quick in-and-out experience, and the car wash service itself has always been good. However, my experience today with customer service was disappointing.
An employee asked if I wanted to upgrade my wash, and I politely declined. She continued asking how often I get my car washed and kept trying to sell me a package I wasn’t interested in. When I declined again, she responded with, “Oh, so you like spending money? I wish I could be like you.”
I found this comment unprofessional and unnecessary. Customers should feel comfortable declining additional services without being made to feel guilty or judged. The car wash itself did a great job, but the interaction left a negative impression and made me feel like I was being treated differently because I didn’t purchase an upgrade.
Response from the owner · 4 months ago
We’re sorry to see your rating, LA. Please contact us at [email protected] with more details about your visit so our team can help address your concerns.
