Vanessa De Gracia1 reviewTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSkylar was very nice
El Car Wash - Eagle Creek
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 103 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 75%
4.9 ★★★★★ 1,696 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
El Car Wash - Eagle Creek at a glance
Customers frequently praise the friendly and helpful staff who clearly explain services and membership options without being pushy. However, recurring criticisms involve equipment issues, such as broken vacuums, malfunctioning sprayers dispensing water instead of soap, and dirty towels that leave visible dirt or unpleasant odors on vehicles. Some reviewers also report that the automated washing process fails to clean effectively, requiring additional manual effort or home washing to achieve satisfactory results.
- Google rating: 4.9 out of 5 from 1,696 reviews (98% five-star).
- Reviews on this page: 1,696 Google reviews (1,603 with written comments, 36 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 7, 2026.
- Service: Car Wash serving Orlando, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.El Car Wash - Eagle Creek: 95/100 on this factor. Category median: 90.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.El Car Wash - Eagle Creek: 94/100 on this factor. Category median: 87.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.El Car Wash - Eagle Creek: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.El Car Wash - Eagle Creek: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.El Car Wash - Eagle Creek: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,696 Google reviews we collected
- 5 stars1,66398%
- 4 stars111%
- 3 stars60%
- 2 stars10%
- 1 star151%
Praise vs complaints
Phrases our text analysis found in 1,603 written reviews
- Praise1,20999%
- Complaints91%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price18365%
- Reasonable9032%
- Overpriced31%
- Not sure52%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude54244%
- Quality & results47739%
- Would recommend928%
- Communication474%
- Speed & response292%
- Price & value212%
- Honesty & trust101%
What customers talk about
We read 1,603 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Skylar is so kind and welcoming every time I go there”
“Excellent service from the person in charge, Maryori.”
“Tried it again because the love bugs are awful.”
“Maryolis excellent service, very good store, highly recommended.”
“Lucy was super profesional and amazing explaining all the services 🙌🏻🤍”
“Skylar was really helpful and quickly solve my problem.”
“Car wash is good and monthly is worth it in Florida.”
“For the price and the overall experience, this was not worth it.”
“She greeted me with such a positive attitude and genuinely made me feel like a valued customer.”
People customers mention
- Lucy 59 reviews
- Maryolis 52 reviews
- Liz 24 reviews
- Adorno 21 reviews
- Barjas 16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired El Car Wash - Eagle Creek for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
cristina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had the pleasure of meeting Lucy today. She explained the membership to me. I was reluctant but she explained how worth the deal was so I signed up. She was not pushy answered all my questions. Very sweet and had all the information to my questions. Such a pleasure to speak to.
Great priceAuto detailingVacuuming
valeryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service! I absolutely loved the customer service provided by Ms. Marjorie. She is incredibly kind, professional, and truly dedicated to her customers. Her guidance and attention to detail are outstanding. She always goes above and beyond to make sure her customers have the best experience possible. Such an…
Jaime4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Estuve la semana pasada me atendió la señora maryori exente atención como tal el servicio en general excelente
Jacqueline15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Staff is friendly and attentive. Lucy did not let me forget the seasonal air freshener for my vehicle.
diana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excelente atención de la Sra Marjorie muy amable y cariñosa como buena venezolana
Great price
kevin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Marjory was of great help and excellent service. Would recommend this place to a lot of my friends. Will visit again
Reasonable priceAuto detailingVacuumingAuto interior vacuuming
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 84 | — |
| Vacuuming | 54 | — |
| Polishing | 48 | — |
| Auto interior vacuuming | 34 | — |
| Scratch removal | 21 | — |
| Delivery | 21 | — |
| Car waxing | 19 | — |
| Clay bar treatment | 19 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,696 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Manuel Pulgar5 reviewsTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMaryolis Exelente atencion. Gracias Maryolis.
- Price assessment: Great price
- Busyness: A little busy
Juan A. Luque Ocasio3 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMaryolis
- Price assessment: Great price
- Busyness: Not busy
Autumn Ambiance1 reviewTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSkylar was very nice
Response from the owner · 20 hours ago
Great to hear that Skylar made your visit enjoyable! Our team is dedicated to providing friendly service every time. We look forward to seeing you again soon! Your Friends at El Car Wash.
Lucca Fogaca
Review from Google · view on GoogleGreat service and Skylar incredibly helpful
Response from the owner · 20 hours ago
We're so glad to hear you had a great experience with us, Lucca! Skylar and the team strive to provide helpful service. We look forward to seeing you again soon! ALWAYS DRIVE CLEAN. Your Friends at El Car Wash.
Aba HenLocal Guide · 20 reviewsTotal number of Google reviews Aba has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSkylar was very nice
Response from the owner · 20 hours ago
Skylar truly appreciates your kind words! We're glad you had a great experience with our team. Come back anytime for a wash—we're here to help you always drive clean! Your Friends at El Car Wash.
Darlene Olmo
Review from Google · view on GoogleSkylar was very nice
Response from the owner · 20 hours ago
Fantastic to hear that Skylar made your visit enjoyable! Our team is dedicated to providing great service and it’s wonderful to know they’re making a positive impact. We can’t wait to see you again! Your Friends at El Car Wash.
Mariela Ramos pino2 reviewsTotal number of Google reviews Mariela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMaryolis muy amable
- Price assessment: Great price
- Services: Scratch removal
- Busyness: Not busy
Response from the owner · 2 days ago
Maryolis will be thrilled to hear your kind words! We take pride in our friendly team and their commitment to great service. Thanks for your visit, and we hope to see you again soon! Your Friends at El Car Wash.
raul rosero1 reviewTotal number of Google reviews raul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSkylar was very helpful
Response from the owner · 3 days ago
We're glad to hear Skylar made your visit enjoyable! Our team is dedicated to providing great service. We can't wait to see you again! ALWAYS DRIVE CLEAN. Your Friends at El Car Wash.
Elias Ishaq2 reviewsTotal number of Google reviews Elias has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSkylar was very helpful
Response from the owner · 3 days ago
We're glad to hear that Skylar made your visit enjoyable! Our team is always here to help. Looking forward to seeing you again soon. Always drive clean! Your Friends at El Car Wash.
Business details
- Address: 14418 Narcoossee Rd, Orlando, FL 32832
- Phone: (866) 305-4329
- Website: elcarwash.com
- Service area: Orlando, FL