Jesse James1 reviewTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid you are the best
Super Heroes Car Wash
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 103 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 2,211 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
Nov 2026latest review
Super Heroes Car Wash at a glance
Google reviewers rate Super Heroes Car Wash 5/5 based on 2211 reviews, with the owner responding to 80% of them. Customers frequently praise the helpful staff, clean facilities, and available amenities like vacuums and interior cleaning supplies. However, some patrons report issues with billing accuracy for promotional rates, membership cancellation difficulties, and occasional equipment malfunctions or rude interactions.
- Google rating: 5.0 out of 5 from 2,211 reviews (99% five-star).
- Reviews on this page: 2,211 Google reviews (2,171 with written comments, 49 with photos).
- Owner responses: the business replied to 80% of reviews.
- Most recent review: November 5, 2026.
- Service: Car Wash serving Orlando, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Heroes Car Wash: 98/100 on this factor. Category median: 90.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Heroes Car Wash: 98/100 on this factor. Category median: 87.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Super Heroes Car Wash: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Heroes Car Wash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Super Heroes Car Wash: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
2,211 Google reviews we collected
- 5 stars2,19199%
- 4 stars60%
- 3 stars60%
- 2 stars00%
- 1 star80%
Praise vs complaints
Phrases our text analysis found in 2,171 written reviews
- Praise1,58199%
- Complaints121%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price30778%
- Reasonable7920%
- Overpriced41%
- Not sure51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude68143%
- Quality & results48731%
- Would recommend21714%
- Communication926%
- Speed & response594%
- Price & value463%
- Honesty & trust111%
What customers talk about
We read 2,171 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“El mejor carwash and Esteban it’s super nice thanks”
“Excellent service and great customer service from juan”
“They damaged my car and the manager did not apologize, did not offer any resolution to fix the issue, which managers should do.”
“The car wash was excellent and Esteban gave me great service; I highly recommend him.”
“I already called my family members and told them to avoid this place.”
“He followed up to make sure we had everything we needed, helped us with the cleaning products, and even made sure our tires looked great.”
“The matt cleaner is very efficient and free vacuums”
“And then he’s staring at me going slow pushing buttons slowly and mumbling stuff under his breath and saying whatever as he walks off.”
“We chose this place because it's the best and most affordable.”
“Between the shady pricing tactics, overly aggressive employees invading your space at the terminal, unattended lanes, and subpar prep, there are way…”
“It’s rare to receive this level of genuine care and attention to detail.”
People customers mention
- Juan 448 reviews
- Esteban 142 reviews
- Jack 97 reviews
- Cindy 66 reviews
- Brandon 60 reviews
- Tony 39 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Super Heroes Car Wash for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
JarieliLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★
Update i was charged $45 they said nothing they can do to go fight it with the bank which is why im dropping 2 stars. I canceled apparently same day of renewal and couldnt cancel so make sure you cancel 4 days or more beforehand because there is nothing they can do. Im not happy I had a funeral to go to in west Palm…
Reasonable priceVacuumingCar waxing
MikaylaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
David was very accommodating and the perks are worth the price. The matt cleaner is very efficient and free vacuums
SilviaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is the best car wash I have been in a long while. They have everything in abundance and offer many extra things with the membership. I would recommend to anyone. Great attendants as well. Koli is the best
Great priceAuto detailing
Betsy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Me encantó todo en este lugar muy completo y Esteban muy amable y excelentes atenciones
JazzliazLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Car wash was very easy to recieve and the staff was incredibly helpful, david thanks you so much especially. Facilities were clean and well kept and the vacuums were nice.
Great priceClay bar treatmentAuto detailing
Aleyshka2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The best experience in a carwash grea great and david its amazing he help me with my membership
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 146 | — |
| Vacuuming | 79 | — |
| Polishing | 61 | — |
| Auto interior vacuuming | 51 | — |
| Car waxing | 25 | — |
| Scratch removal | 23 | — |
| Clay bar treatment | 15 | — |
| Delivery | 12 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 2,211 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mel Hernandez2 reviewsTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came today 11/02 at 5:45pm to get a quick $10 car wash and was greeted by a rude worker named estaban. I told him I just wanted the cheapest car wash single wash and he said why do you have a attitude you can’t even say hi and I was taken back because I didn’t have a attitude and I definitely said hi before I started. And then he’s staring at me going slow pushing buttons slowly and mumbling stuff under his breath and saying whatever as he walks off. Then he’s talking Spanish to the guy who sprays down the cars loudly as if he was mad and I hear him saying cuss words in Spanish about me because I am Hispanic and understand them. Unacceptable and so unprofessional. You all should hire workers who actually want to work and are not so miserable. Especially when there is car washes on every corner in this area. I will not be back I will take my business to another wash with friendly staff!
- Price assessment: Reasonable price
- Services: Vacuuming
- Busyness: Not busy
Response from the owner · 4 days ago
Thank you for bringing this to our attention. Please contact us at (407) 271-4011 so we can address it.
Mister OwlLocal Guide · 189 reviewsTotal number of Google reviews Mister has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad high hopes seeing their billboards lining the road advertising "First 2 Months for $9.99," but the entire experience from start to finish was a complete mess. When pulling up to the pay kiosk, an attendant immediately hovered and tried to forcefully take over the touchscreen for me. When I politely told him I had it handled, he argued back ("no let me do it its ok") and copped an attitude when I shut it down. Once he finally backed off, the screen showed the actual deal was only 1 month for $10, not the 2 months clearly blasted all over their billboards. Classic false advertising. After finally getting through the kiosk, we pulled up to the wash entrance only to find the lane blocked by a traffic cone with absolute zero staff in sight. We had to sit there waiting for 4 full minutes just for someone to show up. When an attendant finally materialized, he barely gave the car any pre-spray before sending us through—complete lack of care. Once out at the vacuums, the music choice and volume were obnoxious, blasting extremely loud music that made the whole detailing space miserable for my wife. Between the shady pricing tactics, overly aggressive employees invading your space at the terminal, unattended lanes, and subpar prep, there are way too many other car washes around to waste your time and money here. Skip it.
Response from the owner · a week ago
We’re very sorry to hear that your experience did not meet your expectations. We appreciate your feedback and take your concerns seriously. Providing excellent customer service is our top priority, and we will address these issues with our team. Please reach out to us at [email protected] so we can make this right for you. We would love the opportunity to make your experience better! Management Super Heroes Car Wash
Jarieli PedrozaLocal Guide · 10 reviewsTotal number of Google reviews Jarieli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUpdate i was charged $45 they said nothing they can do to go fight it with the bank which is why im dropping 2 stars. I canceled apparently same day of renewal and couldnt cancel so make sure you cancel 4 days or more beforehand because there is nothing they can do. Im not happy I had a funeral to go to in west Palm I couldnt make it back beforehand. Just beware... I come from out of state and truly have to thank Brandon for his amazing service, super nice, polite, and walked me through everything. I was hesitant on trying out the 9.99 for the month but decided I'll give it a try since ill be herethis month. I was surprised how strong the blowers were, my car came out almost completely dry! Overall my expierence was good. Would be back before my big drive back home out of state. Truly appreciate the good experience I hope to have a good expierence my next visit.
- Price assessment: Reasonable price
- Services: Vacuuming, Car waxing
Response from the owner · Edited a week ago
We’re very sorry to hear that your experience did not meet your expectations. We appreciate your feedback and take your concerns seriously. Providing excellent customer service is our top priority, and we will address these issues with our team. Please reach out to us at [email protected] so we can make this right for you. We would love the opportunity to make your experience better! Management Super Heroes Car Wash
phizzle371Local Guide · 23 reviewsTotal number of Google reviews phizzle371 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrilliant!
Response from the owner · a week ago
Thank you for your wonderful feedback! Hearing "Brilliant!" means a lot to us at Super Heroes Car Wash.
Andrea Lopez9 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid was the best costumer service tha car wash was great
Response from the owner · 2 weeks ago
We deeply cherish your kind words, Andrea! David and the team are grateful for your recognition. See you next time!
Mikayla NealLocal Guide · 14 reviewsTotal number of Google reviews Mikayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid was very accommodating and the perks are worth the price. The matt cleaner is very efficient and free vacuums
Response from the owner · 3 weeks ago
Thank you for your wonderful feedback, Mikayla! Glad David was accommodating and the mat cleaner and free vacuums added value for you.
DanielAlejandro Benitez2 reviewsTotal number of Google reviews DanielAlejandro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl mejor carwash and Esteban it’s super nice thanks
Response from the owner · 3 weeks ago
¡Gracias por tus comentarios! Nos alegra que Esteban haya hecho tu visita especial. ¡Te esperamos pronto en Super Heroes Car Wash!
Stacy Lopez7 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEsteban you are the best thanks this place it’s great
Response from the owner · 3 weeks ago
We sincerely value your kind words, Stacy! Esteban and the team will be thrilled to hear this. See you next time!
Mickey TorresLocal Guide · 48 reviewsTotal number of Google reviews Mickey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey charged me full price when it supposed to be to be $9.99
Response from the owner · 3 weeks ago
Thank you for letting us know. We're sorry about the pricing issue. Please contact us at (407) 271-4011 so we can make this right.
Business details
- Address: 597 S Goldenrod Rd, Orlando, FL 32822
- Phone: (407) 271-4011
- Website: superheroescarwash.com
- Service area: Orlando, FL