iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 103 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★1,601 Google reviews · 23 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the friendly and helpful staff, noting short lines and the availability of free vacuums and towels. Positive feedback highlights the efficient tunnel wash and seasonal air fresheners, with many customers appreciating the clear communication regarding service options. However, lower-rated reviews criticize billing errors from license plate scanners, missing amenities like rags near closing time, and instances of vehicle damage or scratches.
Google rating: 4.9 out of 5 from 1,601 reviews (97% five-star).
Reviews on this page: 1,602 Google reviews (1,420 with written comments, 57 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 7, 2026.
Service: Car Wash serving Orlando, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
El Car Wash - Lake NonaCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.El Car Wash - Lake Nona: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.El Car Wash - Lake Nona: 90/100 on this factor. Category median: 87.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.El Car Wash - Lake Nona: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.El Car Wash - Lake Nona: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.El Car Wash - Lake Nona: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,602 Google reviews we collected
4.9of 5
5 stars1,56197%
4 stars131%
3 stars40%
2 stars50%
1 star191%
Praise vs complaints
Phrases our text analysis found in 1,420 written reviews
98%praise
Praise90598%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price17474%
Reasonable5724%
Overpriced52%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude42046%
Quality & results29732%
Would recommend9210%
Speed & response404%
Communication384%
Price & value263%
Honesty & trust91%
What customers talk about
We read 1,420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“🚗🫧 Everyone was so friendly and informative, especially Nathan (I believe that was his name)!”
“The girl attendant was rude and unprofessional, which made the experience unpleasant.”
“DIEGO great service cool dudesuper good service respectful guy”
“…s to have the tire shine be applied appropriately and these machines never work.…”
“Diego is very attentive, I highly recommend his car wash.”
“Julian was a big help when things weren’t going right and got it if fixed quickly.”
“The staff is always very pleasant and communicative!”
“The amount of services for the monthly fee is worth it but the amazing wash and buffing it gives your car is outstanding.”
“Unlimited plan is not too expensive”
“You can tell they genuinely care about their work and customers.”
People customers mention
Raymond57 reviews
Diego28 reviews
Julian16 reviews
Andres15 reviews
Luis14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired El Car Wash - Lake Nona for 8 kinds of job. Pick one to see what they paid and said.
AAlexisLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
Such a great experience at El Car Wash Lake Nona! 🚗🫧 Everyone was so friendly and informative, especially Nathan (I believe that was his name)! 😊 As an introvert, car washes make me nervous 😂 especially after once holding up a whole line because I didn’t know how to put my car in neutral! 🤦♀️🤣 Thank you for…
JJosue2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Julian was a great service at el car wash and it’s a great place to bring your car
GGema1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Muy buena atención por la señora Maryoli Gutiérrez,fui a lavar el carro y todo muy especial gracias a la señora ,gracias por la atención
GGabyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you Julian for always helping me when coming in to wash my car. Super kind.
Great priceAuto detailing
VVorcozaLocal Guide · 121 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Every Time I Go Here, It’s Always A Flawless Experience & Everyone Is Always So Nice!
They Give Us Seasonal Air Freshers So The Car Always Smells Nice 🙂
Great priceVacuuming
IIsabel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Realicé el lavado de mi automóvil y el servicio es completo, tienen buena promoción y la atención de la sr. Maryolis Gutierrez fue atenta y amable👍
Such a great experience at El Car Wash Lake Nona! 🚗🫧 Everyone was so friendly and informative, especially Nathan (I believe that was his name)! 😊 As an introvert, car washes make me nervous 😂 especially after once holding up a whole line because I didn’t know how to put my car in neutral! 🤦♀️🤣 Thank you for making me feel so comfortable and at ease! 💙
G
Gabriel Alonso1 reviewiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Wonderful to hear you had a great experience, Gabriel! We're glad Julian made your visit enjoyable. We can't wait to welcome you back again soon! Your Friends at El Car Wash.
T
tegu patrick3 reviewsiTotal number of Google reviews tegu has written across all businesses on Google Maps, not just this one.
DIEGO great service cool dudesuper good service respectful guy
Price assessment: Great price
Busyness: Not busy
Response from the owner · Edited 2 days ago
Diego is a fantastic part of our team, and we’re glad you appreciated his great service! We always aim to make every visit enjoyable. Hope to see you again soon! Your Friends at El Car Wash.
J
Josue Rodriguez2 reviewsiTotal number of Google reviews Josue has written across all businesses on Google Maps, not just this one.
Julian was a great service at el car wash and it’s a great place to bring your car
Response from the owner · 3 days ago
Julian is a fantastic team member, and we’re glad to hear you had a great experience! We appreciate you choosing us for your car wash needs. Come back anytime! Your Friends at El Car Wash.
C
Caress Hill1 reviewiTotal number of Google reviews Caress has written across all businesses on Google Maps, not just this one.
We're glad to hear you had a great experience with Andres! Our team works hard to provide excellent service, and it's wonderful to know it showed. We hope to see you again soon! Your Friends at El Car Wash.
P
Paola Castillo Angel9 reviewsiTotal number of Google reviews Paola has written across all businesses on Google Maps, not just this one.
Awesome to hear you had a great experience with Diego! Our team is dedicated to providing amazing service, and it’s wonderful to know we hit the mark. We look forward to seeing you again soon! Your Friends at El Car Wash.
L
Luis Rojas3 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Diego will be thrilled to hear your kind words, Luis! We're glad you enjoyed the service. We look forward to seeing you again soon. Always drive clean! Your Friends at El Car Wash.
V
Vicky Perez8 reviewsiTotal number of Google reviews Vicky has written across all businesses on Google Maps, not just this one.
Glad to hear Jay made your visit enjoyable! Our team is always here to lend a hand. We hope to see you again soon at El Car Wash. Your Friends at El Car Wash.
S
sebastian ramos10 reviewsiTotal number of Google reviews sebastian has written across all businesses on Google Maps, not just this one.
Jay is indeed great at making our customers feel welcome! We're glad you had a positive experience. Come back anytime, and don’t forget about our Unlimited Wash Membership for even more value! Your Friends at El Car Wash.
G
Gema Lazo1 reviewiTotal number of Google reviews Gema has written across all businesses on Google Maps, not just this one.
Muy buena atención por la señora Maryoli Gutiérrez,fui a lavar el carro y todo muy especial gracias a la señora ,gracias por la atención
Response from the owner · a week ago
What a lovely review! We're so glad to hear that Maryoli provided you with excellent service during your visit. We appreciate your kind words and look forward to seeing you again soon! Your Friends at El Car Wash.
