Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers for Caliber Collision in Memphis, TN, which holds a 4.8/5 rating from 841 reviews, frequently praise the shop for timely repairs, detailed communication, and professional customer service. Recurring themes highlight staff efforts to keep clients informed throughout the process and the quality of collision work. However, a minority of low-star reviews criticize specific instances of incomplete repairs, new damage discovered after pickup, and aggressive driving by company vehicles.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
841 Google reviews we collected
Phrases our text analysis found in 536 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 536 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her commitment to customer satisfaction is 100%, and she is incredibly informative, patient, attentive, and professional throughout the entire process.”
“Very rude and didn’t not fix the problem told me to take my car and call my insurance people about it when had full coverage they only fix what they c…”
“From the moment I walked in, the customer service was top-notch, and I felt welcomed, valued, and genuinely cared for.”
“It had a slight deformity in the bed, and the rear bumper was damaged.”
“The professionalism, communication, and care shown by both Shannon and Mrs.”
“Moreover, throughout this process, there has been a glaring lack of communication from your team and General Manager Carol.”
“Caliber repaired my car after a collision, and I highly recommend them.”
“…hat they used under my car attached to the bumper long story short I would recommend anyone to this device dealer.…”
“The service was very timely, and they did an excellent job repairing my vehicle.”
“After the delay with the return of my truck I continue to find issues with my truck that are just unacceptable.”
“Yes, it took about a month, but the results were absolutely worth it!”
“Calliber Collison is nothing but a rip off.”
“I truly appreciate how smoothly everything was handled and would definitely recommend them to anyone needing reliable auto repairs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Caliber Collision for 8 kinds of job. Pick one to see what they paid and said.
The team did an amazing job. Carol was outstanding. Would highly recommend them
Great place. Great customer service. The GM was awesome. As well as the service. Thanks so much . 💯👍🏿
Caliber repaired my car after a collision, and I highly recommend them. Service was exceptional, repair was excellent, and staff did everything they could to make an annoyance palatable. Give them your business, you’ll be glad you did.
Taylor is the best! She provided outstanding customer service, kept me updated throughout the entire repair process, and made everything easy and stress-free. Caliber Collision did an excellent job repairing my Subaru WRX after the hit-and-run, and it looks great again. Thank you, Taylor and the entire Caliber team,…
Service could not have been better! And the repairs are 110%. Highly recommended. Aug 2026.
I had a great experience with caliber collision.The service was very timely, and they did an excellent job repairing my vehicle. What really stood out was the wonderful customer service—they were professional, helpful, and kept me informed throughout the process. I truly appreciate how smoothly everything was…
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 208 | — |
| Painting | 197 | — |
| Steering & suspension repair | 21 | — |
| Tires | 19 | — |
| Electrical | 12 | — |
| Auto engine diagnostic | 8 | — |
| Exhaust | 6 | — |
| Welding | 5 | — |
4.8 ★★★★★ 841 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The team did an amazing job. Carol was outstanding. Would highly recommend them
We are so grateful to have had the opportunity to work with you, Jason! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Great place. Great customer service. The GM was awesome. As well as the service. Thanks so much . 💯👍🏿
We are so grateful to have had the opportunity to work with you, Courtney! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
⭐⭐⭐⭐⭐ Exceptional Customer Service at Caliber Collision! My experience with Caliber Collision was absolutely phenomenal! From the moment I walked in, the customer service was top-notch, and I felt welcomed, valued, and genuinely cared for. I especially want to recognize Mrs. Carol, who truly goes above and beyond for her customers. Her commitment to customer satisfaction is 100%, and she is incredibly informative, patient, attentive, and professional throughout the entire process. She genuinely aims to please and makes sure you understand what is happening every step of the way. Mrs. Carol’s warm personality, beautiful smile, and caring spirit are truly heartwarming. She has a way of making you feel comfortable and reassured, even during what can sometimes be a stressful experience. I also want to recognize Shannon, who was absolutely excellent as well. The professionalism, communication, and care shown by both Shannon and Mrs. Carol made a lasting impression on me. It is clear that they take pride in making sure customers receive the service and attention they deserve. Caliber Collision is fortunate to have such amazing representatives. My experience was smooth, informative, and pleasant from beginning to end. I truly appreciate everyone who played a part in taking care of me and my vehicle. I would absolutely trust Caliber Collision with my vehicle again! Thank you for providing such outstanding customer service and making a stressful situation feel so much easier. Highly recommended! ⭐⭐⭐⭐⭐
Thank you for bringing these concerns to our attention. Caliber takes these matters seriously. Please provide a contact name, phone number and the center involved to [email protected] so that we can get in touch with you to further discuss the matter.
Caliber repaired my car after a collision, and I highly recommend them. Service was exceptional, repair was excellent, and staff did everything they could to make an annoyance palatable. Give them your business, you’ll be glad you did.
We are so grateful to have had the opportunity to work with you, Lauren! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Taylor is the best! She provided outstanding customer service, kept me updated throughout the entire repair process, and made everything easy and stress-free. Caliber Collision did an excellent job repairing my Subaru WRX after the hit-and-run, and it looks great again. Thank you, Taylor and the entire Caliber team, for the excellent communication, attention to detail, and quality work!
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Daniel.
Shops was great! Lots of communication happened throughout my repair.
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Karen.
Quick, friendly, good work and excellent coffee!
Hi Harry, we work hard to get you back on the road as quickly as we can. We know having an accident is stressful and inconvenient, so we strive to make the repair process as easy to navigate as possible.
Service could not have been better! And the repairs are 110%. Highly recommended. Aug 2026.
We are glad you noticed, Malcolm! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
I had a great experience with caliber collision.The service was very timely, and they did an excellent job repairing my vehicle. What really stood out was the wonderful customer service—they were professional, helpful, and kept me informed throughout the process. I truly appreciate how smoothly everything was handled and would definitely recommend them to anyone needing reliable auto repairs. Thank you for taking such great care of my vehicle and making her look brand new again!
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Jalisa.
Update: I had to come back and say that the firewall began to rattle after a few days. I also didn’t notice that more than a quarter of a tank of gas was gone. I didn’t bother taking it back. It was never the same. I took a $1000 loss upon trading my car in due to the rattle. Previous post: My car looks brand new. In addition to the repairs, they clean my car inside and out. They even put a shine on the tires. The body work and steering/suspension repairs were quick, and the customer service was impeccable.
We are so grateful to have had the opportunity to work with you, Paula! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
