How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECaliber Collision
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 841 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for body & trim
Clear ✕All 208 Google reviews tagged “Body & Trim” · showing 120
⭐⭐⭐⭐⭐ Exceptional Customer Service at Caliber Collision! My experience with Caliber Collision was absolutely phenomenal! From the moment I walked in, the customer service was top-notch, and I felt welcomed, valued, and genuinely cared for. I especially want to recognize Mrs. Carol, who truly goes above and beyond…
Taylor is the best! She provided outstanding customer service, kept me updated throughout the entire repair process, and made everything easy and stress-free. Caliber Collision did an excellent job repairing my Subaru WRX after the hit-and-run, and it looks great again. Thank you, Taylor and the entire Caliber team,…
Service could not have been better! And the repairs are 110%. Highly recommended. Aug 2026.
USAA has referred me here and this shop is top notch. Taylor was my assigned rep and she was awesome. Clearly explained the process, walked me through the damage, and what repair would be marking the car as she listened to what I thought was wrong. She followed up with daily texts on status and expected completion…
Awesome job repairing my front bumper paint was exact match🎨 👌 Customer service and professionalism was a 10
Very pleased with the work done! We were in an accident, so we used them through our insurance! They were amazing! They had GREAT communication and contact throughout the experience with us. The work they did was great as well!
Love love love them! They treat me so respectful and put your vehicle back together like new. I've been in 2 incidents and they always treat me right. Thanks again ~Arkansas friend~
Nice work.
I highly recommend Caliber Collision. Everyone was very professional and personable. Repair and service was beyond expectations.
Had my car for about a week and got the job done peerfectly. Repairs were done faster than I expected
Very professional staff. Great customer service. The body shop did an amazing job on repairing the car. The staff kept me in the loop and updated. My main point of contacts were Shannon and Carolyn and they were GREAT!!!!
caliber teammates are wonderful the Covington Pike location ROCKS!
Great repair, customer service and communication on repair updates.
They did a Great Job Repairing my Daughter's Wrecked Jeep. It Looks New Again.
Great customer service and my first experience repairing a car, I would said it was a great service.
Extremely Professional
Good experience
The service was excellent
Shannon was very helpful throughout the repair process. Glad to have our car repaired and back in our hands.
Great customer service, they kept me well informed and finished my vehicle earlier than estimated which I truly appreciate.
Taylor and her team at Caliber went above and beyond. They didn’t just take care of my car, they took care of me. I’m so thankful for their hard work, attention to detail and fantastic communication.
The work done to replace my bumper looks great! They even washed and vacuumed my car before returning it!
Great car body work repair. Faster than expected repair, great and responsive customer service
My husband was involved in an accident & Caliber Collision was referred to us. Taylor & Carol made the repair process to my vehicle super quick + easy! 10/10 recommend & would return back for any further needs!
Kept me informed of the progress and always willing to answer all of my concerns
Shout out to Ms.Carol , Taylor and the whole repair team for fixing my car And getting me back on the road i recommend them 1000% and if I ever need repairs again they will be the first I call.
They did a great job on my car. Initially, they told me that the estimate repair time is 2 weeks but then voila! They did it just a week! Thank you Taylor!
At pickup, repairs not complete, had to take car back to tech. Not cool.
Caliber went above and beyond! The door that was needing repair had been discontinued. Shannon called around until she found a perfect match! Everything looks just as it should! In addition to the repair work, our battery had been a major issue prior to dropping the truck off. Shannon and her manager jumped off…
Great service 👏 Thank you Caliber collision! Taylor and Tiffany made me feel comfortable! Communication is key!
They did a great job on my repairs. The customer service was outstanding. I was kept up to date on the progress constantly, and in the course of the repairs, when other damage issues were detected, they were on top of it. Highly recommend. Professional, courteous, and thorough.
They were very courtesy, informative, professional, theral, I have no complaints with the repairs that they completed on my vehicle.Caliber Collison staff kept me updated on the repair work on my vehicle daily through a texts messages.They also included in their text messages to me if I had any questions…
Extremely kind, helpful professional in my car looks great
The staff at Caliber is the best in their industry. Carol and Taylor do a great job of orchestrating the service at this location. Weekly updates were delivered to my phone keeping me informed of the progress and timeframe for completion. They went above and beyond to satisfy my expectations without any issues. The…
They did a great job. Everyone was so nice. I received weekly updates
My car was stolen from this location and management hasn’t even attempted to reach out to me.
My entire experience was very positive. I have zero complaints & will definitely use/recommend them in the future. All of the ladies in the front office were super nice & very professional.
I would rate Caliber Collision Covington Pike 500 stars if I could. From the day my car arrived September 28 and until pick up October 27 the customer service has been amazing. I meet Ms. Carol the General Manager she was so nice and knowledgeable explaining the repair process. I was sent a link regarding repair…
Great place Shannon is awesome. If I ever need to use them again I will I love the staff
Nice place to have vehicle repaired Carol was great communication is awesome
Shannon was very helpful and communicated great. She made my process very swift and easy. If I have to visit a car body shop again, I’ll be back to this one.
Taylor and the team at Caliber Collision off Covington Pike did an amazing job on my 2013 GT500 Mustang Convertible. I’m a car collector and very particular and they exceeded my expectations. I highly recommend them. Jay Barrow
Shannon service advisor provided excellent customer service. Upon arrival she greeted me with a warm welcome to the shop. She performed her collision reporting in great details. Her outstanding customer service continued as the car was being repaired. She provided timely text messages and voice calls to keep us…
Tiffaney and everybody at the store was so nice and polite to me I would come back if I had to
Excellent experience! Taylor and Carol were so helpful !
I took my vehicle to Caliber Collision on Covington Pike(Mphs,Tn) and I was very impressed. You will never know that an accident occurred after I picked up my vehicle. They did one hell of a job. Also, all the people who run the Covington Pike location was the most professional you will encounter. Everyone was A+!
They did a wonderful job with my car. It looked brand new and they kept me up to date every step of the way.
Caliber was awesome and I shall recommend
Excellent customer service, wonderful staff, excellent communication during the entire process.
Caliber did a great job! I would recommend!
Shannon was great with all the updates I never had to worry about what was going on Thanks so much!!!
I was rear ended from behind on May 12th almost $15,000 in damages and Caliber Collision had my vehicle ready in about 3 weeks I was given exceptional customer service and was updated throughout the whole process. I would recommend them to anyone!!!
Great establishment very professional with great customer service. I definitely recommend this repair shop.
The staff were very kind and courteous, the techs did a great job and my car was clean and shiny when I picked it up. My car looks great!
Caliber did a fantastic job on my car and kept me advised on the status of the repairs the whole time. Everyone was super nice.
Amazing customer service.
Louis was the best! In a world where trust and your word really means “the difference”…….Louis went above and beyond for me and my wife. Thank you, Caliber for putting your customers first.
I was rear ended and Caliber Collision was a place suggested to me, so my family went with this service. I appreciated the text updates regarding the car while it was being fixed and managed by the shop. Though parts for my vehicle were coming in damaged, Caliber’s customer service kept me informed and when the time…
Great job overall, they committed to job and delivering on time. They have good customer service.
Front bumper extensive repair.
Kept us constantly informed, the repair work was done well. The finish date got pushed back 3 times which was an extra week without the car, but it had to do with the back up of parts so I don’t know that there was much they could control about it.
I was treated with respect. They treat you like the only customer. I was helped by Louis and he is very knowledgeable and didn’t make me feel like most places do. He explained in detail, let me ask question’s, and treated me with so much respect. I will always use them and so will my family!
DREAM TEAM 🫶🏼
Best in Memphis
We absolutely love these guys. They always do an outstanding job with our vehicles.
I was in a wreck and Caliber was the only ahoo that could take my car. The shop girls in the officer were the nicest. Taylor took care of me and kept me updated almost a daily basis. I was shocked at how much they communicated everything with you. It was overall the best experience. Would recommend and definitely give them a call if I ever needed anything.
Staff was very professional and efficiency. Love this company.
Very good
The Customer Service was Above and Beyond. I will never go any place else.
Very professional and on time
Very professional, complete when promised and outstanding work to the Covington Pike Team!
A tree limb decided to take out its frustration on my beloved blue Ford Fusion. The insurance company sent me to Caliber Collision, and I was very happy! They replaced my windshield and did a bunch of body work. How they got the paint to match on a 10-year-old vehicle, I can only assume is some combination of magic…
The car looks better than before the accident. They did a great job, and kept me up-to-date on progress. Very happy with the service.
Car returned like it was brand new. Clean and shiny. Worth waiting for. Excellent service. Samantha was great to work with. Good job y'all!
Cannot recommend this location of Caliber Collision enough. The staff was absolutely incredible!!! So friendly, understanding, and kind. Of course, there were part delays (which was not their fault). I got texts 3-5 times a week updating me on the status of my car. Every time I called if I had not heard an update,…
Taylor and all the staff are amazing! And my jeep renegade looks fantastic!! Thanks yall!
The shop and team took care our Tahoe and got it back to us before timeframe notified. Great work, communication, support for entire process!! Thank you for the work supporting local military family.
Great experience, the people were friendly and informative. I will definitely use this facility again.
Great group of people,very professional experience
Omg! I am still in disbelief how quick and easy my service was. I am in the process of moving and needed my car bottom buffer fixed quick. I had an appointment with Ford and made a mistake and canceled the appointment. I went on google and decided to go with Caliber and glad I did. Everyone was really nice and I…
Very informative on each step. Always kept in the know about steps of the repair in progress & how it’s moving along or not along with the explanation why. Great staff, they make you feel like you’ve known each other for years and that’s pretty cool! Will have before & after pictures once my vehicle is done, stay tuned…
I’m not typically one to write a review, but I had an incredible experience with Caliber Collison recently. Chelsey handled my intake process and communicated well the entire time. The work was completed before I expected, and she ensured everything was ready for me when I arrived to pick up my car. I’d highly recommend them.
Taylor was the best. Her communication skill are the best. She kept up with me the entire time my car was in the shop. She made me aware if any parts were on back order or if anything came in damaged. She has a upbeat attitude and she made me very comfortable with not only leaving my car there but made me know I…
Great company and their receptionist Taylor was amazing and keep me and my fiancee informed everyday. I would recommend them always to get the job done.
My car was hit in an accident and I used them for repairs. They were extremely helpful in explaining the process, giving a clear expectation of when the job would be done, and keeping me updated with text updates of the status of the repair work.
My experience with Caliber Collision was excellent! The service was great. The staff was very nice. I will definitely recommend them to friends and family.
The staff was very professional and friendly especially Taylor. I was advised on a regular basis as to the progress being made on my vehicle. The repairs were completed earlier than expected.
Taylor was great her communication and customer service was perfect! I will most definitely recommend this company
Outstanding experience. I would highly recommend this particular Caliber to anyone who might ask. Gwen and Sam bent over backwards to make sure my car looked brand new. I can’t say enough good things about them
Recently my wife and I had an accident. An uninsured driver ran a red light and ran into us. Luckily no one was hurt except our car required some significant repair. The accident happened in mid-Feb and practically all the body shops that our insurance recommended said they could not even look at our car until…
Repaired fender bender damage
Great service! I like the fact that they keep the customers updated about the repair process texting every day.
Very happy with their service. The staff was very nice.
We have been using Caliber Collision for years - since they were Abra Auto Body. On November 30, 2021, we were called in to pick up our truck. That’s when we noticed that the front passenger headlight section wasn’t working. The manager took the truck and had her crew go over it again to determine what was wrong.…
Where do I begin.. I will start off by saying Jennifer and Gwen were very professional and helpful when I did speak to them. However, the lady I encountered Friday was rude and did not have good customer service skills. I don’t know if she was mad before I got there but i was highly disappointed and dissatisfied…
Caliber Collision is a great place for car repair, The receptionist where very professional and treated me like family, my car was completed in a timely matter and it looks brand new. I would recommend all my family and friends to use this service.
They are very fast, very friendly, they are just great people and they do a wonderful job!
Professional service. Staff was friendly and efficient. Repairs were done in a timely manner and we were informed of the progress regularly. I would definitely recommend Caliber Collision.
Stay far away! If you do use this shop inspect the repairs thoroughly. It took 4 tries & the repairs are still not to standard. I will be taking my car elsewhere to correct the repairs that were made.
This company was the best to work with they did an excellent job the staff was very friendly I would recommend them to family and friends I was very satisfied with my car the work was very professional. they waited on me very quickly they had the Rent-A-Car there to pick me up as soon as I got there.
The shop took such good care of my car and of me. They were very kind and provided the best customer service. Great group of people
The Covington Pike Team. Exceptional service is an understatement!! Professional, friendly, caring, polite. I could go on and on. They kept us updated with EVERY step that was being done to our vehicle. They have truly made this a cafe/worry free experience. We truly THANK YOU ALL 😊 🙏
Caliber makes your car look like new!
Everything was amazing!!! I’m happy I chose this company for my repair needs!!! Thank you Caliber!!!
This place is wonderful. Thank you!!
First rate. Highly recommend to anyone needing collision repair!
Great people very professional
Great work
I recently had a mirror torn off of my car and my insurance company recommended their services. One of the best decisions I made going with caliber. Everyone their is friendly and understanding and they communicate with you throughout the process of the repairs so you aren't left in the dark with what's going on.…
Wonderful customer service and professional service.
I was so satisfied with the service provided by Andrew and Crystal! They were very informative and timely! Andrew made sure he kept me up to date on my repairs and Crystal was a major help when Andrew was out to lunch! They made me feel like they cared about getting my vehicle back to me in a timely manner! Just…
I was referred to caliber by my Insurance company . The staff is awesome the regional manager Jennifer is the best of the best she worked with me and they got the job done in a timely manner. I had gotten sick and couldn’t come get my vehicle. My car was on their lot for a month. I just had to share that testimony.…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 208 | — |
| Painting | 197 | — |
| Steering & suspension repair | 21 | — |
| Tires | 19 | — |
| Electrical | 12 | — |
| Auto engine diagnostic | 8 | — |
| Exhaust | 6 | — |
| Welding | 5 | — |
