Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts

Experts Reviews · Company report
Caliber Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Caliber Collision

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 841 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision is better than 85% of auto body shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision is better than 80% of auto body shops.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision is better than 88% of auto body shops.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired Caliber Collision for 8 kinds of job.

Caliber Collision for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.197
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 197 Google reviews tagged “Painting” · showing 20

Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great place. Great customer service. The GM was awesome. As well as the service. Thanks so much . 💯👍🏿

Great pricePainting
tashaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

⭐⭐⭐⭐⭐ Exceptional Customer Service at Caliber Collision! My experience with Caliber Collision was absolutely phenomenal! From the moment I walked in, the customer service was top-notch, and I felt welcomed, valued, and genuinely cared for. I especially want to recognize Mrs. Carol, who truly goes above and beyond…

Great pricePaintingBody & TrimService not listed
DanielLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Taylor is the best! She provided outstanding customer service, kept me updated throughout the entire repair process, and made everything easy and stress-free. Caliber Collision did an excellent job repairing my Subaru WRX after the hit-and-run, and it looks great again. Thank you, Taylor and the entire Caliber team,…

Customer photo from Daniel's review
Great pricePaintingBody & Trim
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shops was great! Lots of communication happened throughout my repair.

Not surePaintingService not listed
MalcolmLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service could not have been better! And the repairs are 110%. Highly recommended. Aug 2026.

Reasonable pricePaintingBody & Trim
Team9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

USAA has referred me here and this shop is top notch. Taylor was my assigned rep and she was awesome. Clearly explained the process, walked me through the damage, and what repair would be marking the car as she listened to what I thought was wrong. She followed up with daily texts on status and expected completion…

Great pricePaintingBody & Trim
Dee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great customer service and great work on my vehicle

Great pricePainting
MildredLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome job repairing my front bumper paint was exact match🎨 👌 Customer service and professionalism was a 10

Great pricePaintingBody & Trim
CamilleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Taylor was a complete joyous ray of sunshine!! Taylor didn't give me time to have questions she kept me well aware of consistent progress before I could even ask. The other two ladies in the office were greeting considerate & courteous they both spoke and offered water & popcorn. DeTrick was very chatty greeting &…

Reasonable pricePaintingElectrical
Dominic2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nice work.

Reasonable pricePaintingBody & Trim
Phyllis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I highly recommend Caliber Collision. Everyone was very professional and personable. Repair and service was beyond expectations.

Reasonable pricePaintingBody & Trim
Janice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional staff. Great customer service. The body shop did an amazing job on repairing the car. The staff kept me in the loop and updated. My main point of contacts were Shannon and Carolyn and they were GREAT!!!!

Reasonable pricePaintingBody & Trim
LavondaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

caliber teammates are wonderful the Covington Pike location ROCKS!

Great pricePaintingBody & Trim
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They did a Great Job Repairing my Daughter's Wrecked Jeep. It Looks New Again.

Reasonable pricePaintingBody & Trim
Mitchell9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Extremely Professional

PaintingBody & Trim
Joyce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Good experience

Reasonable priceExhaustTiresSteering & suspension repair
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The service was excellent

Reasonable pricePaintingBody & Trim
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very Professional Staff and Friendly and knowledgeable team

Great priceSteering & suspension repairPainting
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The professionals are Caliber Collision know their craft! The customer service was off the chain! I highly recommend them for any collision needs!

Not surePainting
Tiffany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great customer service, they kept me well informed and finished my vehicle earlier than estimated which I truly appreciate.

Great priceExhaustPaintingBody & Trim

Show more painting reviews (177 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 52%Overpriced 2%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim208—
Painting197—
Steering & suspension repair21—
Tires19—
Electrical12—
Auto engine diagnostic8—
Exhaust6—
Welding5—

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