How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECaliber Collision
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 841 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job.
Caliber Collision for painting
Clear ✕All 197 Google reviews tagged “Painting” · showing 60
Great place. Great customer service. The GM was awesome. As well as the service. Thanks so much . 💯👍🏿
⭐⭐⭐⭐⭐ Exceptional Customer Service at Caliber Collision! My experience with Caliber Collision was absolutely phenomenal! From the moment I walked in, the customer service was top-notch, and I felt welcomed, valued, and genuinely cared for. I especially want to recognize Mrs. Carol, who truly goes above and beyond…
Taylor is the best! She provided outstanding customer service, kept me updated throughout the entire repair process, and made everything easy and stress-free. Caliber Collision did an excellent job repairing my Subaru WRX after the hit-and-run, and it looks great again. Thank you, Taylor and the entire Caliber team,…
Shops was great! Lots of communication happened throughout my repair.
Service could not have been better! And the repairs are 110%. Highly recommended. Aug 2026.
USAA has referred me here and this shop is top notch. Taylor was my assigned rep and she was awesome. Clearly explained the process, walked me through the damage, and what repair would be marking the car as she listened to what I thought was wrong. She followed up with daily texts on status and expected completion…
Great customer service and great work on my vehicle
Awesome job repairing my front bumper paint was exact match🎨 👌 Customer service and professionalism was a 10
Taylor was a complete joyous ray of sunshine!! Taylor didn't give me time to have questions she kept me well aware of consistent progress before I could even ask. The other two ladies in the office were greeting considerate & courteous they both spoke and offered water & popcorn. DeTrick was very chatty greeting &…
Nice work.
I highly recommend Caliber Collision. Everyone was very professional and personable. Repair and service was beyond expectations.
Very professional staff. Great customer service. The body shop did an amazing job on repairing the car. The staff kept me in the loop and updated. My main point of contacts were Shannon and Carolyn and they were GREAT!!!!
caliber teammates are wonderful the Covington Pike location ROCKS!
They did a Great Job Repairing my Daughter's Wrecked Jeep. It Looks New Again.
Extremely Professional
Good experience
The service was excellent
Very Professional Staff and Friendly and knowledgeable team
The professionals are Caliber Collision know their craft! The customer service was off the chain! I highly recommend them for any collision needs!
Great customer service, they kept me well informed and finished my vehicle earlier than estimated which I truly appreciate.
Taylor and her team at Caliber went above and beyond. They didn’t just take care of my car, they took care of me. I’m so thankful for their hard work, attention to detail and fantastic communication.
The work done to replace my bumper looks great! They even washed and vacuumed my car before returning it!
Shout out to Ms.Carol , Taylor and the whole repair team for fixing my car And getting me back on the road i recommend them 1000% and if I ever need repairs again they will be the first I call.
They did a great job on my car. Initially, they told me that the estimate repair time is 2 weeks but then voila! They did it just a week! Thank you Taylor!
At pickup, repairs not complete, had to take car back to tech. Not cool.
Caliber went above and beyond! The door that was needing repair had been discontinued. Shannon called around until she found a perfect match! Everything looks just as it should! In addition to the repair work, our battery had been a major issue prior to dropping the truck off. Shannon and her manager jumped off…
Great service 👏 Thank you Caliber collision! Taylor and Tiffany made me feel comfortable! Communication is key!
They did a great job on my repairs. The customer service was outstanding. I was kept up to date on the progress constantly, and in the course of the repairs, when other damage issues were detected, they were on top of it. Highly recommend. Professional, courteous, and thorough.
They were very courtesy, informative, professional, theral, I have no complaints with the repairs that they completed on my vehicle.Caliber Collison staff kept me updated on the repair work on my vehicle daily through a texts messages.They also included in their text messages to me if I had any questions…
I had a great experience with Caliber. The customer service was superb.
The staff at Caliber is the best in their industry. Carol and Taylor do a great job of orchestrating the service at this location. Weekly updates were delivered to my phone keeping me informed of the progress and timeframe for completion. They went above and beyond to satisfy my expectations without any issues. The…
Very fast repair and the staff at the Covington Pike location in Memphis was very friendly.
The service here was so professional..Taylor was always keeping me updated and I am so satisfied with my service. Ms Lewis
My entire experience was very positive. I have zero complaints & will definitely use/recommend them in the future. All of the ladies in the front office were super nice & very professional.
I would rate Caliber Collision Covington Pike 500 stars if I could. From the day my car arrived September 28 and until pick up October 27 the customer service has been amazing. I meet Ms. Carol the General Manager she was so nice and knowledgeable explaining the repair process. I was sent a link regarding repair…
Great place Shannon is awesome. If I ever need to use them again I will I love the staff
Nice place to have vehicle repaired Carol was great communication is awesome
Taylor was awesome in helping get my truck repaired the team there is awesome
Taylor and the team at Caliber Collision off Covington Pike did an amazing job on my 2013 GT500 Mustang Convertible. I’m a car collector and very particular and they exceeded my expectations. I highly recommend them. Jay Barrow
Customer service is the best
Very good place!
Tiffaney and everybody at the store was so nice and polite to me I would come back if I had to
Excellent experience! Taylor and Carol were so helpful !
I took my vehicle to Caliber Collision on Covington Pike(Mphs,Tn) and I was very impressed. You will never know that an accident occurred after I picked up my vehicle. They did one hell of a job. Also, all the people who run the Covington Pike location was the most professional you will encounter. Everyone was A+!
Caliber covington pike is wonderful great staff. Will definitely recommend
They did a wonderful job with my car. It looked brand new and they kept me up to date every step of the way.
Paint & body repairs everybody needs a raise at the location from Ms. Carol & Taylor & staff
Caliber collision was great at getting my car taken care of and the parts looking great. They are a USAA certified shop and will work directly with your Adjuster to get things fixed. Carol and Taylor took care of me and checked my vehicle in and out very efficiently. They answered all my questions as well.
Caliber was awesome and I shall recommend
It was great I really liked the service and the people are so sweet an welcoming.
Once the appt was scheduled, they were quick to order parts and complete the work. They kept us informed of the timeline and were helpful about estimates for other work outside the accident. They do not accept all forms of insurance, which is disappointing because we would have used them for additional work if ours was accepted.
Caliber did a great job! I would recommend!
Great service.. made my car look new again
Shannon was great with all the updates I never had to worry about what was going on Thanks so much!!!
Great customer service I love it
Caliber Collision on Covington pike in Memphis Tennessee. They are awesome. They do an amazing job on your vehicle. I’am very satisfied with my repairs on my vehicle. I highly recommend each and everyone of you to take your vehicle to Caliber Collision if you want Quality professional service done on your vehicle. Kenetria Memphis Tennessee ❤️
I was rear ended from behind on May 12th almost $15,000 in damages and Caliber Collision had my vehicle ready in about 3 weeks I was given exceptional customer service and was updated throughout the whole process. I would recommend them to anyone!!!
Caliber collision has never let me down. The team there is great Morghan is always quick to greet.Taylor stays on her game and keeps me well informed. Not to mention when you pick up your vehicle its like riding out in a new car. Highly suggest these guys .
Amazing customer service.
Louis was the best! In a world where trust and your word really means “the difference”…….Louis went above and beyond for me and my wife. Thank you, Caliber for putting your customers first.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 208 | — |
| Painting | 197 | — |
| Steering & suspension repair | 21 | — |
| Tires | 19 | — |
| Electrical | 12 | — |
| Auto engine diagnostic | 8 | — |
| Exhaust | 6 | — |
| Welding | 5 | — |
