iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Momentum penalty91−0.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#536 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★689 Google reviews · 24 photos
92%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight frequent communication, timely repairs, and clear explanations of the body shop process. The 4.8 rating from 689 reviews reflects satisfaction with staff responsiveness and vehicle quality. Criticisms include high estimates for minor damage, poor documentation of unrelated issues, and instances where vehicles were stored outside or returned with new problems like drained batteries.
Google rating: 4.8 out of 5 from 689 reviews (92% five-star).
Reviews on this page: 689 Google reviews (451 with written comments, 23 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 2, 2026.
Service: Auto Repair Shop serving Nampa, Idaho.
Data from Google, last updated November 3, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Caliber CollisionAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision: 82/100 on this factor. Category median: 88.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision: 77/100 on this factor. Category median: 85.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
689 Google reviews we collected
4.8of 5
5 stars63492%
4 stars183%
3 stars112%
2 stars71%
1 star193%
Praise vs complaints
Phrases our text analysis found in 451 written reviews
95%praise
Praise67595%
Complaints395%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1745%
Reasonable1539%
Overpriced13%
Not sure513%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17525%
Staff & attitude15221%
Speed & response12017%
Communication11616%
Would recommend9914%
Price & value314%
Honesty & trust213%
What customers talk about
We read 451 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…y were going to treat my car and I have to say this was an absolutely amazing experience, my ride had bailed on me to go pick up my car and I didn’t k…”
“Decent repair, but horrible customer service and they don't take care of your car while it's waiting for parts.”
“The team was polite, and very careful with the work.”
“Unprofessional, poor customer service, did not complete job and lied about what needed to be finished.”
“Whenever I had a question, she responded quickly and was always able to provide an answer or point me in the right direction.”
“I arrived late, my fault, and started the process with them.”
“They explained every step in plain language and made a stressful situation much easier to handle.”
“When I offered my story about the lack of communication and the fact that I was actually left without a vehicle for over 24 hours , they were quick to…”
“I would definitely recommend them to anyone looking for a reliable local business.”
“Would recommend going elsewhere in town for auto body services.”
“Reasonable pricing compared to other detail shops in area, fantastic communication,, great job done & Shelby is very kind and detailed oriented”
“Then they completely ripped off the trim on an area of the car that never had previous damage and simply threw the pieces in my trunk instead of repla…”
“Integrity and helpfulness are hard qualities to find in the automotive repair industry but the team at Caliber exude both!”
“Very unprofessional and a scam shop.”
People customers mention
Shelby23 reviews
Kayla13 reviews
Eva7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job. Pick one to see what they paid and said.
E.Local Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a 5-star experience with Cody the moment I walked in. The entire staff was welcoming, the initial sign in with Shelby made the whole process very easy, and I left feeling very satisfied with their resolution and follow up.
Excellent service. They explained every step in plain language and made a stressful…
Great priceBody & Trim
Taytem13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Caliber Collision on 3rd Street worked on my car after my accident. Cameron and his team did a great job! So thankful for all the updates keeping me informed throughout the whole process! So glad to have my car back and looking brand new! Thank you guys!
Destiny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So I had gotten into my first accident ever, I was very scared and nervous on how they were going to treat my car and I have to say this was an absolutely amazing experience, my ride had bailed on me to go pick up my car and I didn’t know what to do so I called them to say I won’t be able to make but but the…
Mallory7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Got in a small rear end accident out of state. Caliber collision was an excellent place to get auto body work done. I’m extremely satisfied with the communication, results, and overall look of my vehicle. The back part of my car looks better than when I first got it from the dealership!
Reasonable pricePaintingBody & Trim
TylerLocal Guide · 135 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
The actual repair was acceptable, how they went about it was not. We have a Ford bronco with a soft top. During the repair they took the top and 2 doors off of it. They had the vehicle for almost 2 months. They stored it outside in an open air lot behind a chain link fence. During this time it rained several…
AlfredoLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did a great job on repairs as well as addressing other issues while parts where removed, helping me save some money and getting things fixed properly
I had a 5-star experience with Cody the moment I walked in. The entire staff was welcoming, the initial sign in with Shelby made the whole process very easy, and I left feeling very satisfied with their resolution and follow up.
Excellent service. They explained every step in plain language and made a stressful situation much easier to handle.
The team was polite, and very careful with the work. I would definitely recommend them to anyone looking for a reliable local business."
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 weeks ago
We are so grateful to have had the opportunity to work with you, Scott! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Taytem Sullins13 reviewsiTotal number of Google reviews Taytem has written across all businesses on Google Maps, not just this one.
Caliber Collision on 3rd Street worked on my car after my accident. Cameron and his team did a great job! So thankful for all the updates keeping me informed throughout the whole process! So glad to have my car back and looking brand new! Thank you guys!
Response from the owner · 4 weeks ago
Nothing makes us happier than hearing we restored your car to brand new conditions! If you are in need of repair services in the future, we would be honored to serve you again.
Jessica Johanson9 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
They did a great job and in a timely fashion. Kept me informed along the way.
Price assessment: Not sure
Services: Painting, Body & Trim
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Jessica.
Destiny Gonzalez1 reviewiTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
So I had gotten into my first accident ever, I was very scared and nervous on how they were going to treat my car and I have to say this was an absolutely amazing experience, my ride had bailed on me to go pick up my car and I didn’t know what to do so I called them to say I won’t be able to make but but the receptionist April was so amazing!!!!! so amazing that she is having my car delivered to me on the same exact day, I can’t say how much I appreciate her for doing this for me and Kayla was also an amazing person through all of this!! Best experience ever!!! 5 stars to these people! Would 100% recommend these guys!
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Destiny! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Mallory Howe7 reviewsiTotal number of Google reviews Mallory has written across all businesses on Google Maps, not just this one.
Got in a small rear end accident out of state. Caliber collision was an excellent place to get auto body work done. I’m extremely satisfied with the communication, results, and overall look of my vehicle. The back part of my car looks better than when I first got it from the dealership!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Mallory! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
TylerLocal Guide · 135 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
The actual repair was acceptable, how they went about it was not. We have a Ford bronco with a soft top. During the repair they took the top and 2 doors off of it. They had the vehicle for almost 2 months. They stored it outside in an open air lot behind a chain link fence. During this time it rained several times. It had water stains and dirt in the interior when it was returned to us, and we also found mouse or rat shit in the glove box. They also stored my rear soft top window in a way that they scratched it and it has indentations on it like something heavy was set on it for an extended period of time. They said they would replace the soft top window but it's been a month and have not received any kind of follow up about it. So, I guess take your chances. Decent repair, but horrible customer service and they don't take care of your car while it's waiting for parts.
Response from the owner · a month ago
Hello Tyler, we appreciate you trusting us with your vehicle and are sorry to hear that our work did not meet your expectations. Any additional details you can provide are greatly appreciated. Please email us at [email protected] so we can resolve this for you ASAP.
Alfredo CastroLocal Guide · 35 reviewsiTotal number of Google reviews Alfredo has written across all businesses on Google Maps, not just this one.
Did a great job on repairs as well as addressing other issues while parts where removed, helping me save some money and getting things fixed properly
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Alfredo! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Rebecca B3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Shelby and the staff were great! I was kept informed about my car and the environment there is positive and very helpful. I would totally recommend Caliber Collision in Nampa to anyone who needs it.
Price assessment: Great price
Services: Painting, Body & Trim, Air conditioning
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Rebecca.
Angel1 reviewiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
They did an Amazing job with the body. Great communication with the updates on the vehicle through out the process of repairs!
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Angel.
Isamar Macias-JimenezLocal Guide · 11 reviewsiTotal number of Google reviews Isamar has written across all businesses on Google Maps, not just this one.
I had a great experience with Caliber Collision, and I especially want to recognize Kayla for all of her help throughout the entire process. She was absolutely wonderful to work with from start to finish. She was professional, friendly, and always made me feel like I was in good hands. She also did an excellent job explaining everything clearly and making sure I understood what was happening with my truck. Whenever I had a question, she responded quickly and was always able to provide an answer or point me in the right direction. I really appreciated how knowledgeable she was and how confidently she handled everything. It made the entire repair process feel much less stressful.
Another thing that really impressed me was how quickly they completed the repairs. My truck was fixed and ready within a week, which was much faster than I expected. The communication throughout the process was great, and I always felt informed about the progress.
Overall, I’m very happy with my experience at Caliber Collision. The combination of excellent customer service, clear communication, knowledgeable staff, and quick service made a great impression on me. Kayla was a huge part of making the experience so positive, and I truly appreciate all of her help. I would definitely recommend Caliber Collision to anyone needing repairs.
Price assessment: Great price
Services: Painting
Response from the owner · 2 months ago
We are so grateful to have had the opportunity to work with you, Isamar! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
