Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts

Experts Reviews · Company report
California Closets - Pasadena logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%95+23Value 14%99+14Replies to reviews 7%88+6.2Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

California Closets - Pasadena

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 231 Google reviews

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Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Closets - Pasadena is better than 92% of closet designers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Closets - Pasadena is better than 95% of closet designers.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Closets - Pasadena is better than 91% of closet designers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Closets - Pasadena is better than 99% of closet designers.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Closets - Pasadena is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Closets - Pasadena is better than 88% of closet designers.A
88

Reviews for your job

Customers hired California Closets - Pasadena for 8 kinds of job.

California Closets - Pasadena for custom furniture

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom furniture”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 11 Google reviews tagged “Custom furniture”

SamyaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Once again we used Cal Closets - this time to design our guest house. Bernadette and I worked together again, on our 4th project and I am so happy at how it turned out! She really maximized our small space and made it beautiful!

Custom cabinet design & installationCustom furniture+ Responsiveness+ Punctuality+ Quality
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Natalie Hays was very helpful and responsive with the design of a cabinet for me. Installation was on time.

Custom furnitureShelving/rack construction & installation+ Responsiveness+ Quality+ Professionalism
MaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are very happy with the cabinets California Closets installed for us in our garage. Antonio the designer was very professional, able to present us with visualization of his design at our 1st appointment. Pricing was competitive with another contractor that we had estimate on. And of course, the end product the…

Custom furniture+ Punctuality+ Quality+ Professionalism
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

California closets installed my closet shelving , hanging and drawers. I have other projects to do such as a pantry and another closet. I will definitely be calling them back!!!

Custom furniture+ Responsiveness+ Punctuality+ Quality
Jennie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

CA closets did a great job on our custom master bedroom closets! Our designer Christina C. Was responsive helpful and designed the closets of our dreams.

Custom furniture+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

California closets was a pleasure to do business with. They took our requirements, measured the closet, made significant suggestions about more efficient ways to use the space, and submitted the order. The job was installed on time and although they quoted two days for installation, it only took them one. Their…

Custom furnitureService not listed+ Responsiveness+ Punctuality+ Quality
Armando15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Our sales rep, Genessee was very responsive and created closet spaces that were customized to our needs. Great service, great product and great finish. Our closets look FANTASTIC!

Custom furniture+ Responsiveness+ Punctuality+ Quality
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

California Closets completed my master suite renovation with a custom cabinet tailored to meet very specific needs. The cabinet fits wall to wall within a niche with 28" deep shoe shelves, accommodating half again the storage that more standardized shelving offered. The design by LaNay Locher was carefully…

Custom furniture+ Responsiveness+ Punctuality+ Quality
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

CA Closets did such a wonderful job! They really enhanced the appearance of my home. I am soooooo happy!

Custom furniture+ Responsiveness+ Punctuality+ Quality
Qi5 years ago★★★★★

Rating only, no written review.

Custom furnitureRefurbishment+ Responsiveness+ Quality+ Professionalism
Alexa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Custom furniture+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Closet design17—
Custom cabinet design & installation11—
Custom furniture11—
Cabinet installation11—
Cabinet construction & installation10—
Refurbishment10—
Cabinetry & hardware design3—
Office space design3—

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