Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts
Customers frequently praise the design software, punctuality, and professional installation of custom closets and cabinetry. Positive feedback highlights responsive communication and effective space utilization, while some reviewers note the pricing is high compared to other cabinet makers. Recurring criticisms in lower-rated reviews involve communication breakdowns, material discrepancies from initial agreements, and installation errors requiring multiple visits.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
231 Google reviews we collected
Phrases our text analysis found in 201 written reviews
How often each topic comes up in the written reviews
We read 201 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was nice and kind from the sales agent (Thanks, Kim!”
“She was thorough with her assessment of the closet i needed.”
“Pasadena ca closets was the worst experience I've had in home repair or design.”
“They were super efficient and it turned out beautifully!”
“I did not know what to expect, so many providers have 5 stars, and pictures don’t always show what the end product looks like.”
“Investing in California Closets was absolutely worth it, and Heather’s expertise, creativity, and attention to detail made the entire experience exceptional.”
“At first, I was discouraged with how pricey everything was, but now I have no regrets.”
“…ftware, had a great attitude, super response with all email and text communications, and gave us many options and recommendations that we did not thin…”
“I’m actually writing this review two years after our installation because I can honestly say we love our closets just as much today as we did on day one.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired California Closets - Pasadena for 8 kinds of job. Pick one to see what they paid and said.
This was an all-around pleasant experience! Everyone was nice and kind from the sales agent (Thanks, Kim!) to to the installers. Work was done on the day scheduled and looks great. I already feel a bit more organized.
I loved working with Heather Dancel out of the Pasadena office. She's very knowledgeable about design, and was able to work the computer program to give me an accurate rendering of the finished product during the design phase. She made suggestions that were fantastic, and even found a music keyboard slide tray…
Lisa L. at the Pasadena location was the main reason we went with California Closets. She was extremely knowledgeable, a wizard at the designing software, had a great attitude, super response with all email and text communications, and gave us many options and recommendations that we did not think of. She made…
I did not know what to expect, so many providers have 5 stars, and pictures don’t always show what the end product looks like. We had a super awkward closet under a slope and Julie is a master in design. She utilized all the nooks and crannies to make all of our closets perfect! Andre installed them perfectly and…
CA closets did our master closet and bookshelves in the office. They were super efficient and it turned out beautifully!
California closets are the best and our designer Julie was awesome. All on time and looks great.
| Job | Reviews | Category typical |
|---|---|---|
| Closet design | 17 | — |
| Custom cabinet design & installation | 11 | — |
| Custom furniture | 11 | — |
| Cabinet installation | 11 | — |
| Cabinet construction & installation | 10 | — |
| Refurbishment | 10 | — |
| Cabinetry & hardware design | 3 | — |
| Office space design | 3 | — |
4.9 ★★★★★ 231 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This was an all-around pleasant experience! Everyone was nice and kind from the sales agent (Thanks, Kim!) to to the installers. Work was done on the day scheduled and looks great. I already feel a bit more organized.
I loved working with Heather Dancel out of the Pasadena office. She's very knowledgeable about design, and was able to work the computer program to give me an accurate rendering of the finished product during the design phase. She made suggestions that were fantastic, and even found a music keyboard slide tray that solved a big issue for me. The product was installed by courteous, skilled, clean workman. It looks beautiful, is very high quality, and the room and closet are so much more functional now. I'm totally loving my new office! Thank you Heather!
Lisa L. at the Pasadena location was the main reason we went with California Closets. She was extremely knowledgeable, a wizard at the designing software, had a great attitude, super response with all email and text communications, and gave us many options and recommendations that we did not think of. She made California Closets stand out over other competitors.
Your positive experience is appreciated! We’re delighted that Lisa’s expertise, creativity, and responsive communication helped make California Closets stand out.
I did not know what to expect, so many providers have 5 stars, and pictures don’t always show what the end product looks like. We had a super awkward closet under a slope and Julie is a master in design. She utilized all the nooks and crannies to make all of our closets perfect! Andre installed them perfectly and there was no issue with design and engineering. I am so happy with all three closets, high quality, with very nice finishes. I cannot recommend California Closets enough!
We greatly appreciate your recommendation and kind words! We are glad that Julie was able to meet and exceed your expectations.
CA closets did our master closet and bookshelves in the office. They were super efficient and it turned out beautifully!
We’re delighted you love your new spaces, and thank you for the photos! We appreciate your kind words about our team.
California closets are the best and our designer Julie was awesome. All on time and looks great.
Thanks for sharing your positive experience!
Beautiful work, Quality product
We greatly appreciate your kind words! We’re delighted you’re happy with the design.
Maryam was kind and nice. She was thorough with her assessment of the closet i needed. She was very professional overall nice.
Thank you for taking the time to share your feedback. We appreciate the kind words.
I am a contractor and have now worked on two projects with Julie Bennett and California Closets. She was incredibly helpful designing both projects and followed up in every way through installation. She is a pleasure to work with. Kevin did a great job on the installation. I highly recommend California Closets and Julie Bennett.
We are honored to hear this, Scot. Julie and Kevin's dedication truly reflects our standards. Thank you for recommending us.
I love all my new closets!
Thank you for taking the time to share your feedback. We’re delighted that you love all your new closets!
Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts
