iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%89+23.2Value 15%93+14.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#165 of 391 moversiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★106 Google reviews · 21 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
$1.6ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate California Loyal Movers five stars based on one hundred and six reviews, with the owner responding to sixty percent of feedback. Customers frequently highlight punctuality, efficient handling of heavy or fragile items, and clear communication regarding pricing. Most describe the crew as professional and careful during residential and commercial moves. One criticism notes delayed communication and a lack of compensation for broken items, though this appears isolated compared to the widespread praise for service quality.
Google rating: 5.0 out of 5 from 106 reviews (99% five-star).
Reviews on this page: 106 Google reviews (98 with written comments, 4 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 31, 2026.
Service: Mover serving Palo Alto, California.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
California Loyal MoversMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Loyal Movers: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Loyal Movers: 89/100 on this factor. Category median: 91.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Loyal Movers: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Loyal Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
5.0of 5
5 stars10599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 98 written reviews
97%praise
Praise25897%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1138%
Reasonable1655%
Overpriced13%
Not sure13%
$1.6k+71% vs typical movers
Middle half of what 18 customers paid ($1.1k–$2.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6625%
Staff & attitude5621%
Would recommend4818%
Price & value3714%
Quality & results2911%
Honesty & trust176%
Communication135%
What customers talk about
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They came on time and executed a very challenging move of a big bookcase through a second floor window.”
“The entire experience was organized, professional, and stress-free.”
“I highly recommend Marco and his team at California Loyal Movers!”
“Would not recommend to my worst enemy”
“…an be somewhat pricey as a student (we took 6 hours) but I think well worth it, and the owner Marcos says he's willing to work within student budgets…”
“They were always thorough, efficient and handled each item with care.”
“They also boxed and wrapped everything so well and they have plenty of blankets to make sure that nothing was damaged.”
“We were moving between 2 units at Stanford and were honestly really stressed about it.”
“They communicated well and accommodated every request.”
People customers mention
Marco21 reviews
Martin6 reviews
Jose5 reviews
Area4 reviews
Carlos3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired California Loyal Movers for 8 kinds of job. Pick one to see what they paid and said.
OOliviaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Really pleased with our experience with California Loyal Movers today! We were moving between 2 units at Stanford and were honestly really stressed about it. The guys showed up punctually at 8am, got right to work packing up the kitchen and everything, and made our lives 100x easier. Really impressed by the quality…
Paid $1,500–2,000Overpriced
CConnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They came on time and executed a very challenging move of a big bookcase through a second floor window. Very nice and professional.
Paid $500–1,000Reasonable price
SSequoia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve used California Movers 3 times while living here in CA and they have been fantastic every time! I highly recommend them for any type move. I used them when I first moved to California, a second time between cities and to pack and move out of state. They were always thorough, efficient and handled each item with…
SSaeidLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Friendly, punctual and professional. The team at California Loyal Movers showed up on time. They wrapped everything and were very careful not to cause any damages when moving large objects in tight corners. Maneuvered their big truck professionally when they arrived at the destination. Offloaded, unwrapped and…
Paid $1,500–2,000Great price
Bbrodo_star4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Marco and his crew did an amazing job. They disassembled the beds, reassembled them including one we had in the garage ; they made the move stress free. They also helped us pack the kitchen and our bedrooms. Professionals and highly recommended!
Paid $4,000–4,500Great priceSenior moving
FFredericLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
By far the most thoughtful and careful movers I’ve ever worked with! They were very detail-oriented even with our most valuable and difficult items, like huge mirrors and a 300lb travertine table.
Really pleased with our experience with California Loyal Movers today! We were moving between 2 units at Stanford and were honestly really stressed about it. The guys showed up punctually at 8am, got right to work packing up the kitchen and everything, and made our lives 100x easier. Really impressed by the quality of the service.
The one thing that I will flag is that it can be somewhat pricey as a student (we took 6 hours) but I think well worth it, and the owner Marcos says he's willing to work within student budgets to help them move. Would totally recommend, made everything easier.
Price assessment: Overpriced
Price: $1,500–2,000
Response from the owner · a day ago
Hi Olivia! We're so glad to hear that your move went smoothly and that our team could help ease the stress. It's great to know Marcos was flexible with the budget—helping students is important to us. Thanks a bunch for recommending us!
C
Connie Ives2 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
They came on time and executed a very challenging move of a big bookcase through a second floor window. Very nice and professional.
Price assessment: Reasonable price
Price: $500–1,000
Response from the owner · a month ago
Hi Connie! We're so glad to hear that everything went smoothly with the bookcase move. Thanks for highlighting our team's punctuality and professionalism. If you need anything else, we're here to help!
S
Sequoia R.2 reviewsiTotal number of Google reviews Sequoia has written across all businesses on Google Maps, not just this one.
I’ve used California Movers 3 times while living here in CA and they have been fantastic every time! I highly recommend them for any type move. I used them when I first moved to California, a second time between cities and to pack and move out of state. They were always thorough, efficient and handled each item with care. Marco and his team really ensure the job is well done and the customers are satisfied. Thank you again!
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Moving-related packing, Furniture disassembly
Response from the owner · a month ago
Thanks a ton, Sequoia! We're delighted to have helped you on your moves across California and beyond. Marco and the team will be thrilled to hear your kind words. Safe travels and all the best in your new place!
C
Carlos Nusenovich5 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
I highly recommend Marco and his team at California Loyal Movers! From the very beginning, Marco was extremely responsive and went above and beyond to make sure our move went as smoothly as possible.
His team arrived right on time, worked incredibly hard, and were very efficient throughout the entire move. They were also extremely careful with everything — not only our furniture and belongings, which arrived in perfect condition, but also our floors, walls, and the homes themselves.
The entire experience was organized, professional, and stress-free. The pricing was also very fair and exactly what we expected, with no unpleasant surprises.
Moving can be stressful, but Marco and his team made the whole process so much easier for us. Reliable, hardworking, careful, and professional. I would absolutely use California Loyal Movers again and highly recommend them to anyone looking for a great moving company!
Response from the owner · a month ago
Hi Carlos! Wow, what an amazing review! We're so glad Marco and the team made your move smooth and stress-free. It’s awesome to hear that everything arrived in perfect condition and that our pricing met your expectations. Thanks a million for recommending us!
D
Dan SmithLocal Guide · 29 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
UPDATE: They did another hone move for me yesterday and everything went incredibly smoothly. They had to handle many different types of items, from tiny, fragile items to large pieces of furniture. Not one item was scratched or broken. As always, the entire crew was super friendly and polite. Thank you California Loyal Movers!
UPDATE: California Loyal Movers just did a home move for me today and they were, once again, spectacular! They arrived at the time they promised, were extremely efficient in getting everything done, and the entire crew was incredibly friendly. I will continue to use them for all of my moving needs!
I hired California Loyal Movers a few years ago to move my small business office into storage, and I just hired them again to move us out of storage into a new office. They were every bit as exceptional this time as they were the last. They are efficient, incredibly polite and friendly, and were extremely careful moving all of the furniture and equipment. They went every extra mile that they could, from assembling furniture to cleaning up all the packing materials, and did it all with smiles. Seeing everything unpacked in such great condition after a few years in storage was a testament to how well they packed and moved it both times. I cannot recommend California Loyal Movers highly enough!
Response from the owner · Edited 8 months ago
Hi Dan, thanks a ton for your amazing feedback! We're so glad to hear that both your home and office moves were seamless experiences. Our team takes pride in going the extra mile, so it's fantastic to know it made a difference for you. We look forward to helping with any future moves!
M
Mike Meffert7 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Marco’s team with his foreman Fonzi did an excellent job. We are remodeling 4-bedroom home and moved into 2-bedroom apartment. So we needed to put lots in storage and the rest in the apartment. They arrived promptly, all the movers were courteous and friendly with positive attitudes (we were delighted!), and they worked quickly and efficiently. We had an expensive sculpture and nothing was damaged or broken. They also helped pack which was great. Altogether I HATE MOVING but they made it as pleasant as possible and worked a very long day to get everything done! Well done!
Cheers, Mike M.
Response from the owner · 2 months ago
Hi Mike,
Thanks a ton for sharing your experience! It's awesome to hear that Marco’s team, especially Fonzi, could make your move smoother and less stressful. We're really glad everything, including your sculpture, arrived safe and sound. If you ever need us again, we’re here to help!
Cheers!
P
Parth Malani2 reviewsiTotal number of Google reviews Parth has written across all businesses on Google Maps, not just this one.
Smooth moving experience! Crew is the most professional, courteous and punctual I have ever seen. They communicated well and accommodated every request. Went above and beyond by collecting empty boxes (we had many) at little extra charge.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thanks, Parth! We're really glad to hear that our team made your move smooth and stress-free. It's great to know they could accommodate your needs and help with the extra boxes. We appreciate your kind words!
C
Charles RoesserLocal Guide · 24 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
This is my 3rd move in five years with California Loyal Movers. Marco and team always go above and beyond with packing and unpacking artwork, kitchen items, and furniture. Everything arrives and is reassembled in perfect condition. For both local moves and in-state moves California Loyal movers is the best premium choice in the Bay Area.
Friendly, punctual and professional. The team at California Loyal Movers showed up on time. They wrapped everything and were very careful not to cause any damages when moving large objects in tight corners. Maneuvered their big truck professionally when they arrived at the destination. Offloaded, unwrapped and reassembled and arranged everything beautifully and quickly. We are very satisfied with their service and their price and will hire them again.
Price assessment: Great price
Price: $1,500–2,000
Response from the owner · 2 months ago
Hi Saeid! We're delighted to hear about your wonderful experience with our team. Knowing that everything was handled with care and precision means a lot to us. We truly appreciate your kind words and look forward to helping you again in the future!
D
DeVonna MeyerLocal Guide · 5 reviewsiTotal number of Google reviews DeVonna has written across all businesses on Google Maps, not just this one.
This moving company was the best company I’ve ever used! Everyone was very patient and kind and it didn’t make me feel stressed at all! Even though a move is stressful they were the best attitudes and they bent over backwards to do what I needed them to do which was moved to many different storage units and back-and-forth and they never acted like anything was an inconvenience. They also boxed and wrapped everything so well and they have plenty of blankets to make sure that nothing was damaged. It’s the only move I’ve ever done. There were nothing was damaged. I Would recommend them for sure!! They’re the best!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Hi DeVonna! We're so glad to hear that our team could make your move a stress-free experience. It means a lot to know that our care and attention to detail stood out to you. Thanks for the heartfelt recommendation!
