iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%81+11.5Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 129 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★140 Google reviews · 24 photos
94%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate California Tree Design Inc. 4.9 out of 5 based on 140 reviews, with the owner responding to every comment. Clients frequently highlight punctual arrivals, clear communication, fair pricing, and thorough cleanup after pruning, removal, and treatment services. While most feedback is positive regarding professional expertise and efficient scheduling, one low-star review criticized management for failing to address property damage, though this appears to be an isolated incident rather than a recurring pattern.
Google rating: 4.9 out of 5 from 140 reviews (94% five-star).
Reviews on this page: 140 Google reviews (118 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Tree Removal Service serving Pasadena, California.
Data from Google, last updated November 13, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
California Tree Design Inc.Tree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California Tree Design Inc.: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California Tree Design Inc.: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California Tree Design Inc.: 85/100 on this factor. Category median: 98.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California Tree Design Inc.: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California Tree Design Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.California Tree Design Inc.: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
140 Google reviews we collected
4.9of 5
5 stars13294%
4 stars32%
3 stars32%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
99%praise
Praise24599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1216%
Reasonable5979%
Overpriced23%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6125%
Speed & response5321%
Quality & results4819%
Price & value3113%
Would recommend3012%
Communication156%
Honesty & trust94%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgeable about how to trim trees correctly for each species.”
“They were very efficient, friendly, and fair in their pricing.”
“They do great work and know how to prune trees to make the tree beautiful and healthy.”
“I received a fair estimate and they were able to do the work the following day.”
“I would definitely recommend and use this company again in the future.”
“The price was between the two quotes I got and they were insured, could get the work done the next day, and were easy to reach.”
“Very professional team respectful of property and client time with good communication and reliable expertise.”
People customers mention
Peter5 reviews
Chris4 reviews
Tammy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired California Tree Design Inc. for 3 kinds of job. Pick one to see what they paid and said.
Todd4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They do great work and know how to prune trees to make the tree beautiful and healthy. Very knowledgeable about how to trim trees correctly for each species.
Mary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The crew came in to remove a large branch over my neighbors house. They respectfully contacted them because they needed access. Did a great job on removing the large branch. Couldn’t be more happy with the work they performed. Thanks again CTD! Will hire again when the time comes. 100% Recommend.
Donna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Completely professional tree trimming service. Reliable, safe, and Easy to communicate with. I’m a repeat customer.
Jordan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Tammy and her team removed 5 large trees from our property. They were very efficient, friendly, and fair in their pricing. I would definitely recommend and use this company again in the future.
Reasonable priceTree removal
Carrie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have used this company for two different jobs: a sick mesquite tree and a nasty hackberry tree that needed to be cut down. Both times they completed the job the same day I called. I had the mesquite tree treated about 8 months ago, and after about 6 months it started to come back to lief, just like they said it…
Ian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Expert. Professional. Easy to interact with. Very thorough, including appropriate tree “treatments” (e.g. anti fungal). Gave a clear assessment and price for the work to be done. Arborist expert! Workers fast, but efficient and effective, including complete cleanup when finished. I have been using for a number of…
They do great work and know how to prune trees to make the tree beautiful and healthy. Very knowledgeable about how to trim trees correctly for each species.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
Response from the owner · a day ago
Thank you so much
Mary Bridgland3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The crew came in to remove a large branch over my neighbors house. They respectfully contacted them because they needed access. Did a great job on removing the large branch. Couldn’t be more happy with the work they performed. Thanks again CTD! Will hire again when the time comes. 100% Recommend.
Response from the owner · 2 weeks ago
Thank you so much
Donna Spurrell7 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Tammy and her team removed 5 large trees from our property. They were very efficient, friendly, and fair in their pricing. I would definitely recommend and use this company again in the future.
Price assessment: Reasonable price
Services: Tree removal
Response from the owner · 3 weeks ago
Thank you so much
Carrie Meadows4 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
I have used this company for two different jobs: a sick mesquite tree and a nasty hackberry tree that needed to be cut down. Both times they completed the job the same day I called. I had the mesquite tree treated about 8 months ago, and after about 6 months it started to come back to lief, just like they said it would. Last week they cut down my hackberry, ground the stump, and hauled everything away. Not sure they are the cheapest, but everyone I have interacted with has been polite and professional. I would use them again.
Response from the owner · 3 weeks ago
Thank you so much
Ian Jardine6 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Expert. Professional. Easy to interact with. Very thorough, including appropriate tree “treatments” (e.g. anti fungal). Gave a clear assessment and price for the work to be done. Arborist expert! Workers fast, but efficient and effective, including complete cleanup when finished. I have been using for a number of years and have always been completely satisfied. Highly tecommend!
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · a month ago
Thank you so much Ian
Virginie2 reviewsiTotal number of Google reviews Virginie has written across all businesses on Google Maps, not just this one.
I had bamboo planted by a previous owner tht I had cut back in 2025 and in a year it grew to 30' and roots encroaching on neighbors yard. We each had our gardeners give us a plan to eradicate and a price and since neighbors guynwasnt insured I found California Tree design. From first contact to final solution it was less than 48 hours. Tammy who came to quote the cost was also the foreperson on the job. The price was between the two quotes I got and they were insured, could get the work done the next day, and were easy to reach.