Security system installation service · Indianapolis, IN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%78+11.9Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★42 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CAM Security Surveillance LLC five out of five stars based on forty-two reviews, noting the owner replies to all feedback. Customers describe the installation of residential and commercial surveillance systems as professional, punctual, and clean, with staff providing detailed explanations and training on equipment usage. Recurring themes include responsive communication, competitive pricing, and ongoing technical support for system maintenance. No low-star reviews are provided to identify common criticisms.
Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
Reviews on this page: 42 Google reviews (40 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 22, 2026.
Service: Security System Installer serving Indianapolis, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CAM Security Surveillance LLC: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CAM Security Surveillance LLC: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CAM Security Surveillance LLC: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CAM Security Surveillance LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
5.0of 5
5 stars42100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
100%praise
Praise89100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable480%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2730%
Would recommend2022%
Quality & results1315%
Speed & response1315%
Communication89%
Honesty & trust56%
Price & value33%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The system has been a great addition to our business and the app is user friendly.”
“We highly recommend Harold and CAM Security to anyone looking for a reliable security camera system and outstanding ongoing support.”
“Great experience, Cam Security Surveillance is a really great company to handle all your security solutions needs,”
“Anytime we've had a question or needed assistance, he's been easy to reach and quick to help resolve any issues.”
“Very punctual, worked very neatly, explained the entire process.”
“I highly recommend their state-of-the-art security solutions to any organization seeking reliable protection.”
“Their competitive pricing was one of the reasons I hired them.”
People customers mention
Harold7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBillLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had Harold with Cam install a new system in our office and shop area in Zionsville Indiana. We upgraded to say the least. We went from 16 low res cameras and a failing DVR to now 25 high res cameras and a state of the art DVR. The system has been a great addition to our business and the app is user friendly. I…
SSt.2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional. Updated me everyday with progress. Made sure everything was working and trained staff on how to use the equipment. Responds to calls and texts in a timely manner. Will have them return when we need additional security surveillance.
Reasonable price
AAshley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had Harold with CAM Security Surveillance install multiple cameras for us and the entire experience was excellent. The installation was professional, everything was set up exactly as expected, and the camera quality has been great.
What really sets Harold apart is his customer service. Anytime we've had a…
SSyed9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I wanted to take a moment to share my pleasant experience with CAM security surveillance llc. Harold and his colleague installed Avycon cameras and doorbell camera, and I am satisfied with the results. The camera are a great balance between video quality clarity versus money spent. The apps are easy to navigate and…
Reasonable price
DDonna15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Harold did a wonderful job! He was detail oriented and asked for our ongoing input during the camera installation. Excellent customer service!
JJason4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great experience, Cam Security Surveillance is a really great company to handle all your security solutions needs,
the tech was really patient answering all my questions and great customer support. I would highly recommend this security camera company to anyone looking for a residential or commercial surveillance needs great overall job.
We had Harold with Cam install a new system in our office and shop area in Zionsville Indiana. We upgraded to say the least. We went from 16 low res cameras and a failing DVR to now 25 high res cameras and a state of the art DVR. The system has been a great addition to our business and the app is user friendly. I was also told today that there is a new and improved app coming out soon to even make things better. Harold and his crew did an outstanding installation job and was a pleasure to work with. Anytime I have had questions or needed anything Harold has always been there to answer the call. If your looking for a great system and a great team to install Cam Surveillance, give them a call!
Response from the owner · 3 weeks ago
We appreciate your business.
Thank you.
S
St. Mark's Episcopal Church2 reviewsiTotal number of Google reviews St. has written across all businesses on Google Maps, not just this one.
Very professional. Updated me everyday with progress. Made sure everything was working and trained staff on how to use the equipment. Responds to calls and texts in a timely manner. Will have them return when we need additional security surveillance.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
We appreciate your business. Thank you for your review.
A
Ashley Kindred1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We had Harold with CAM Security Surveillance install multiple cameras for us and the entire experience was excellent. The installation was professional, everything was set up exactly as expected, and the camera quality has been great.
What really sets Harold apart is his customer service. Anytime we've had a question or needed assistance, he's been easy to reach and quick to help resolve any issues. It's reassuring to know that he stands behind his work and is there when you need him.
We highly recommend Harold and CAM Security to anyone looking for a reliable security camera system and outstanding ongoing support.
Response from the owner · 3 weeks ago
We appreciate your business and thank you for your review.
S
Syed Yasir Saeed9 reviewsiTotal number of Google reviews Syed has written across all businesses on Google Maps, not just this one.
I wanted to take a moment to share my pleasant experience with CAM security surveillance llc. Harold and his colleague installed Avycon cameras and doorbell camera, and I am satisfied with the results. The camera are a great balance between video quality clarity versus money spent. The apps are easy to navigate and setup is simple. The cameras so far ( 9 months and counting) are working perfectly. Harold is easy to get hold of if there are any issues and I am happy with the outcome and a satisfied customer.
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you Yasir for the great review.
D
Donna Cameron15 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Great experience, Cam Security Surveillance is a really great company to handle all your security solutions needs,
the tech was really patient answering all my questions and great customer support. I would highly recommend this security camera company to anyone looking for a residential or commercial surveillance needs great overall job.
Response from the owner · 9 months ago
Thank you for your review Jason.
R
Ralph Dyaz5 reviewsiTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Highly recommend. Had them work on my home. Very happy with the work. Very punctual, worked very neatly, explained the entire process. Could not be any happier with the work.
Price assessment: Great price
Response from the owner · 9 months ago
Thank you for your review Ralph
L
LeLe1 reviewiTotal number of Google reviews LeLe has written across all businesses on Google Maps, not just this one.
CAM Security Surveillance absolutely exceeded our expectations! From the scheduling, to picking out the right system for our family, to the set up... everything was friendly, helpful and professional. 100% recommend CAM Security for all of your security and security camera needs. Plus, Harold, who helped us from start to finish, was incredible. So patient, kind and friendly, especially when I needed "extra tutoring" on how to work everything! Harold is a true professional and an incredible asset to CAM Security!
Price assessment: Reasonable price
Response from the owner · 10 months ago
Cam Security Surveillance appreciate your review.
J
June SiriLocal Guide · 9 reviewsiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Harold and his team were fantastic. They delivered excellent work and went the extra mile with the installation, ensuring everything was correct. They also left the job site clean upon completion. I highly recommend their services.
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much, June! We’re happy Harold and the team provided excellent service and left everything clean. Your recommendation means a lot to us!
E
Erin Sheen2 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
I found Harold to be extremely helpful- even though my project was very small compared to most of the jobs they do. He Did a very thorough job and followed up to make sure that everything was to my satisfaction. I would highly recommend!
Response from the owner · a year ago
Thank Erin for the great review, I’m very happy to help.
