Assisted living facility · Glen Carbon, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%98+13.9Replies to reviews 7%87+6.2Momentum penalty94−0.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 25 memory care facilitiesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.8★★★★★66 Google reviews · 24 photos
88%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the facility 4.8 out of 5 based on 66 reviews, with the owner responding to 77% of comments. Families frequently praise the clean environment, friendly staff, and helpful communication during the move-in process, noting that residents often feel comfortable and well-cared for. However, a few low-star reviews describe negative experiences, specifically citing instances of staff yelling at residents and alleging that management behavior does not match the welcoming impression given during tours.
Google rating: 4.8 out of 5 from 66 reviews (88% five-star).
Reviews on this page: 66 Google reviews (58 with written comments, 3 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 14, 2026.
Service: Memory Care Facility serving Glen Carbon, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other memory care facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Cambridge House of MaryvilleMemory Care Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cambridge House of Maryville: 75/100 on this factor. Category median: 71.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cambridge House of Maryville: 74/100 on this factor. Category median: 68.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cambridge House of Maryville: 98/100 on this factor. Category median: 83.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cambridge House of Maryville: 94/100 on this factor. Category median: 100.A
94
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cambridge House of Maryville: 87/100 on this factor. Category median: 77.A
87
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.8of 5
5 stars5888%
4 stars46%
3 stars23%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
98%praise
Praise5598%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3461%
Would recommend1018%
Honesty & trust611%
Quality & results24%
Speed & response24%
Communication12%
Price & value12%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The facility is very clean, and the staff has been incredibly friendly, welcoming, and helpful.”
“I highly recommend the Cambridge House of Maryville .”
“The entire community is clean, welcoming, and vibrant, and the staff genuinely cares about the residents.”
“Moving my mother into Cambridge House has been such a wonderful experience.”
“Every, and all, questions answered in a timely manner, and believe me, we've asked a ton of them.”
“Tracy is awesome and so easy to work with!”
“Guests of the residents can come and pay a small fee to enjoy a meal with loved ones, which I did.”
People customers mention
Tracy6 reviews
Cheryl4 reviews
Nancy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAli11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My grandparents, Ed and Nancy, recently moved into Cambridge House of Maryville, and our family has been so happy with their experience so far! The facility is very clean, and the staff has been incredibly friendly, welcoming, and helpful. It’s such a relief knowing they are in a place where they are welcomed and…
KKati8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We are so happy we moved my grandparents, Ed and Nancy, into The Cambridge House of Maryville. The entire community is clean, welcoming, and vibrant, and the staff genuinely cares about the residents. It has given our family so much peace of mind knowing they are in such a comfortable and supportive environment. Highly recommend!
TToni6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My grandparents, Ed and Nancy, moved into Cambridge House last week, and our experience so far has been wonderful! The place is very clean, and the staff has been friendly and welcoming. I bring my puppy when I visit, and everyone has been so happy to see him—it’s made our visits even more enjoyable. My grandparents…
GGary8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We toured this place and found it to be the best location for my parents. It is by far better than any of the other assisted living facilities in the area. The facility is beautiful, clean, and the staff is wonderful. It is everything my parents needed and wanted. I highly recommend the Cambridge House of Maryville .
LLori6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Everyone was so nice. We were offered a tour and the place is beautiful and so clean!!! Tenants were also nice and friendly. There is a gym, movie room, big tables in common areas for gathering, they have an amazing chef too! We are moving my in-laws in October 2026 and they are so excited. We looked at several…
AAngelina9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Moving my mother into Cambridge House has been such a wonderful experience. My mom got emotional saying she never thought she would live anywhere so nice. Angie was wonderful as our initial guide, and Tracy made the closing so easy. They were very accommodating and we felt no pressure. There was a lot of paperwork,…
My grandparents, Ed and Nancy, recently moved into Cambridge House of Maryville, and our family has been so happy with their experience so far! The facility is very clean, and the staff has been incredibly friendly, welcoming, and helpful. It’s such a relief knowing they are in a place where they are welcomed and cared for. Everyone has made this transition feel so positive, and we’re grateful for the kindness they’ve shown my grandparents. Thank you to the Cambridge House staff for making them feel so welcome!
Response from the owner · 2 weeks ago
We are overjoyed to hear your family feels at ease. Our team takes pride in creating a warm, welcoming environment for every resident and their loved ones.
K
Kati Wright8 reviewsiTotal number of Google reviews Kati has written across all businesses on Google Maps, not just this one.
We are so happy we moved my grandparents, Ed and Nancy, into The Cambridge House of Maryville. The entire community is clean, welcoming, and vibrant, and the staff genuinely cares about the residents. It has given our family so much peace of mind knowing they are in such a comfortable and supportive environment. Highly recommend!
Response from the owner · 2 weeks ago
We are absolutely thrilled to hear your family feels such peace of mind. Our team takes pride in providing a clean, welcoming, and supportive community.
T
Toni Murdock6 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
My grandparents, Ed and Nancy, moved into Cambridge House last week, and our experience so far has been wonderful! The place is very clean, and the staff has been friendly and welcoming. I bring my puppy when I visit, and everyone has been so happy to see him—it’s made our visits even more enjoyable. My grandparents love the food, and I’m looking forward to joining them for a meal soon. We’re so glad they’ve had such a welcoming start!
Response from the owner · 2 weeks ago
Thank you for taking the time to share this. We're glad the team and food have made for a welcoming start at Cambridge House!
G
Gary Rossy8 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
We toured this place and found it to be the best location for my parents. It is by far better than any of the other assisted living facilities in the area. The facility is beautiful, clean, and the staff is wonderful. It is everything my parents needed and wanted. I highly recommend the Cambridge House of Maryville .
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback. We're glad Cambridge House of Maryville felt like the right fit. Your recommendation means a great deal to us.
L
Lori Rossy6 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Everyone was so nice. We were offered a tour and the place is beautiful and so clean!!! Tenants were also nice and friendly. There is a gym, movie room, big tables in common areas for gathering, they have an amazing chef too! We are moving my in-laws in October 2026 and they are so excited. We looked at several and this Cambridge House blows everywhere else away. You won't go wrong picking this place for your parents or family member. I also want to mention that Tracy made the process so easy and she let us know everything needed and kept in touch throughout the process. Bonus that we live in Troy, IL only 2 minutes from this location so easier to see my in-laws! ❤️
Response from the owner · 2 weeks ago
Thank you for taking the time to share this! We're thrilled Cambridge House stood out and that Tracy made the process seamless. We look forward to welcoming your family!
A
Angelina Moore9 reviewsiTotal number of Google reviews Angelina has written across all businesses on Google Maps, not just this one.
Moving my mother into Cambridge House has been such a wonderful experience. My mom got emotional saying she never thought she would live anywhere so nice. Angie was wonderful as our initial guide, and Tracy made the closing so easy. They were very accommodating and we felt no pressure. There was a lot of paperwork, but Tracy made the process fun and all of our questions were answered. Everyone we encountered during our visits were friendly and helpful, which was reassuring for my mom. All of the employees we met were so very helpful and the residents were excited to meet someone new. Moving mom to Cambridge house has really taken the stress off of me, because I live in PA. I know my mom will be safe, well cared for and most of all, happy.
Price assessment: Great price
Response from the owner · 5 months ago
We are grateful for your trust in us. Knowing your mom feels safe and happy means everything to us.
T
Todd KurzenbergerLocal Guide · 45 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Cambridge House is incredibly toxic. The facade you see when you visit the facility is incredibly misleading. Management makes you think your loved ones will be cared for and protected, but those are all lies. Once moved in, your loved ones are abused, neglected and mocked. Management does not care about your loved ones whatsoever. The managers laugh and poke fun at the elderly. All of the "Gold Badges" mistreat anyone and everyone they can. The abuse and neglect the residents suffer is disgusting. The Director of Nursing does not care about any of the residents and actually gets mad and annoyed when any of the residents need help or assistance. I would never risk my mother's safety or well-being by moving her into such a disgusting and toxic environment.
Response from the owner · a year ago
Hi Carol, we are sorry you feel this way. Please give us a call at (618) 288-2211 if you'd like to discuss your concerns further.
M
mark colson5 reviewsiTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
The Cambridge House of Maryville staff and facility exceeded our expectations.
Guiding us thru the process with patience and compassion.
I have visited many and Cambridge House is above the rest! Offering sincere kindness
Thankful we found a home for mom
Response from the owner · a year ago
Thank you for your kind words! We're happy to hear you appreciate our staff's guidance and compassion, and that your mom has found a home with us.
M
Michelle Murphy5 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Choosing a place for my Gramme has never been easier. Tracy, Cheryl and the staff helped every step of the way and made us feel like family. We are forever grateful Gramme is well taken care of at Cambridge!!
Price assessment: Great price
Response from the owner · a year ago
Thank you for your kind words! We're happy to hear Tracy, Cheryl, and the staff made the process easy and that Gramme is well taken care of.
