Assisted living facility · Glen Carbon, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%91+22.1Value 14%78+11Replies to reviews 7%66+4.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 25 memory care facilitiesiPosition by Experts Score among all companies we track in this category. · better than 71%
4.8★★★★★44 Google reviews · 16 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers consistently highlight the facility's cleanliness, friendly staff, and strong communication with families. Recurring themes include the quality of food, availability of engaging activities, and reasonable pricing for assisted living services. While most feedback is positive, some reviewers note a desire for healthier food options, though overall sentiment remains favorable regarding resident care and the home-like atmosphere.
Google rating: 4.8 out of 5 from 44 reviews (91% five-star).
Reviews on this page: 44 Google reviews (33 with written comments, 1 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: August 24, 2026.
Service: Memory Care Facility serving Glen Carbon, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other memory care facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyMemory Care Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charter Senior Living of Troy: 86/100 on this factor. Category median: 71.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charter Senior Living of Troy: 91/100 on this factor. Category median: 68.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charter Senior Living of Troy: 78/100 on this factor. Category median: 83.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charter Senior Living of Troy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charter Senior Living of Troy: 66/100 on this factor. Category median: 77.B
66
Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
4.8of 5
5 stars4091%
4 stars12%
3 stars37%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 33 written reviews
100%praise
Praise31100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable250%
Overpriced00%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1548%
Quality & results413%
Would recommend413%
Communication310%
Speed & response26%
Price & value26%
Honesty & trust13%
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charter of Troy, from the moment I contacted them, were very kind, detailed and professional.”
“Mother’s Day brunch was very tasty and the staff gave great service.”
“I would highly recommend Charter of Troy for the care of a loved one.”
“Communication and support as we settle in has been wonderful!”
“Hollis; he's an excellent executive who handles all of necessary details efficiently.”
“The cost for services seems very reasonable to me.”
“I felt genuine happiness from the residents and staff as soon as I walked in.”
People customers mention
Kelsey5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMichael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Charter of Troy, from the moment I contacted them, were very kind, detailed and professional. They wanted what was best for my father and found the perfect room for him and his needs. My father had a very short stay there as he became ill shortly after his moving in. While in the hospital they paid him a visit,…
TTammi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Mother’s Day brunch was very tasty and the staff gave great service. Kudos to the chef. Tables were set up nicely. Thank you
Great price
TTrina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We can’t say enough good things about Charter of Troy. First and foremost, the staff from the director to head of nursing to Empower Me therapy to the aides and the kitchen staff and operations, EVERYONE is so kind, caring, supportive and helpful for my parents and our family. Communication and support as we settle…
Reasonable price
WWendy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Let me just say when looking for a safe place for my father n law to go to my first choice was looking at Charter Senior Assisted Living. The reason being was my mom lived at this asst living when it used to be Moningside of Troy. I was wishing that some of the same staff might still be there. Once I made the call…
Not sure
SSuzanne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Charter is a great place! The staff is very caring and polite, just wonderful. The food is delicious, and everything is kept very clean and tidy. They offer great activities for the people living there. The cost for services seems very reasonable to me. This is a great place for seniors in need of assistance. Thanks for all you do!
Reasonable price
DDaniel9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
always clean there they seem to do good by folks there from what I can tell from my visits
Charter of Troy, from the moment I contacted them, were very kind, detailed and professional. They wanted what was best for my father and found the perfect room for him and his needs. My father had a very short stay there as he became ill shortly after his moving in. While in the hospital they paid him a visit, bringing with them a nice card signed by many of the residents. The care he received during his stay was with the utmost care and kindness. I would highly recommend Charter of Troy for the care of a loved one.
Response from the owner · 2 months ago
Thanks so much for your comments, Michael. It’s important to us that residents and families feel cared for, and your words let us know we’re on the right path.
T
Tammi Mooshegian10 reviewsiTotal number of Google reviews Tammi has written across all businesses on Google Maps, not just this one.
We can’t say enough good things about Charter of Troy. First and foremost, the staff from the director to head of nursing to Empower Me therapy to the aides and the kitchen staff and operations, EVERYONE is so kind, caring, supportive and helpful for my parents and our family. Communication and support as we settle in has been wonderful! We don’t worry that their needs, physically, mentally and socially, are being met and often exceeded. We were looking for a place where quality of living and compassionate caregiving is a priority. We found it here at Charter Senior Living of Troy.
Price assessment: Reasonable price
R
Randall Earl5 reviewsiTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
Let me just say when looking for a safe place for my father n law to go to my first choice was looking at Charter Senior Assisted Living. The reason being was my mom lived at this asst living when it used to be Moningside of Troy. I was wishing that some of the same staff might still be there. Once I made the call and started speaking to the director, we both realized we knew each other she remembered my mother, and I remembered her I knew I was in great hands with my father-in-law moving into the new facility. There also was a handful of other Staff members that were there prior. I can only say I know my father-in-law is gonna get the same great care. I and will not have to ever worry because of the great team they have on board.
Price assessment: Not sure
S
Suzanne Winkler1 reviewiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Charter is a great place! The staff is very caring and polite, just wonderful. The food is delicious, and everything is kept very clean and tidy. They offer great activities for the people living there. The cost for services seems very reasonable to me. This is a great place for seniors in need of assistance. Thanks for all you do!
Price assessment: Reasonable price
M
Ms Mel W (MsMelW)Local Guide · 48 reviewsiTotal number of Google reviews Ms has written across all businesses on Google Maps, not just this one.
My mom moved into Charter Senior Living of Troy in May, and despite her being less than thrilled about the food options (although she eats just fine when I join her - go figure!), she seems quite comfortable there.
My dad passed away December 27th. They were married for 65 years, and lived in their home for 63 of them - so having to say goodbye to both was difficult, to say the least.
We unexpectedly lost my sister in October of 23, and it really took a toll on all of us - and it left me to navigate these new & choppy waters alone. Charter has made it considerably easier for me to sleep at night.
We had toured a few places, and she found CSL of Troy to be the most warm and inviting choice.
I love the staff (we'll miss you, Brady, but it's great knowing that Kelsey will be stepping up to take the reins!) and I have come to know and love quite a few of the other residents as well. Carlee and Jordan are AMAZING human beings, and I can't begin to put a price on their care for, & support of, my mom.
The aides & kitchen staff are awesome. Sherri is delightful. Dana is great. Derrick is a gift to us all. Janet works very hard - but I have spotted her on a few occasions. Josie, Sophie, Jennifer... Oh, gosh! I could go on & list just about everyone in the building and praise them for the important work they do, but I don't want to inadvertently leave anyone out, either! So please know that, if you work there, you are now the newest unofficial official extended members of our family! 😆
Thank you! 🫂💕
Response from the owner · a year ago
Thank you for sharing your positive experience! We hope you have a great day!
D
Daniel Smith9 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
always clean there they seem to do good by folks there from what I can tell from my visits
Response from the owner · Edited a year ago
Hi Daniel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
M
Marsha Norman8 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Marsha, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
C
Clare Johansen3 reviewsiTotal number of Google reviews Clare has written across all businesses on Google Maps, not just this one.
