My 102-year-old mother has been a resident at San Gabriel Memory Care since the middle of this last July. We wanted her as close to friends as possible in a facility that would meet her growing needs due to worsening dementia and mobility issues. My sister and I live on opposite coasts and it wasn't practical to move mom away from her remaining friends and extended family. After touring another memory care facility closer to her Greenville home and an assisted living facility that she didn't qualify for, we asked a staff member at the assisted living where they would want their mom to be if they had to make this choice. They said San Gabriel in Highland with no hesitation. When we arrived at San Gabriel (without an appointment!), we were greeted and immediately given the tour. We were impressed with Amber, the manager, and the care she showed to the residents and her staff. The facility is spotless. The common areas are lovely. Each resident brings in their own decorations and furniture for their private room. There are many activities and visiting musicians to entertain the residents. Communication has been very good with staff, CNAs and the RNs. Because my sister and I can't be there in person as often as we would like, we do have mom's personal CNA continue to go in and help her twice a week at the facility to make sure everything is okay and continue to offer a consistent familiar face that mom usually remembers. I video visit weekly with my mom with her Alexa Echo Show. She needs help calling me but staff as well as her personal CNA help her. I highly recommend San Gabriel. They have worked hard to transition our mother into memory care during a difficult time with kindness and understanding. Thank you San Gabriel Memory Care!
San Gabriel Memory Care
San Gabriel Memory Care at a glance
Google reviewers rate San Gabriel Memory Care 4.8 out of 5 based on 54 reviews, with the owner not responding to any comments. Families frequently cite the facility's cleanliness, home-like atmosphere, and the friendly, caring nature of the staff as primary benefits. Residents and their families also appreciate the smaller community size, which allows for more individualized attention compared to larger facilities, along with the quality of homemade food and daily activities. The available excerpts do not identify specific recurring criticisms or patterns of dissatisfaction among the reviewers.
- Google rating: 4.8 out of 5 from 54 reviews (95% five-star).
- Reviews on this page: 55 Google reviews (26 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 3, 2025.
- Service: Memory Care Facility serving Glen Carbon, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other memory care facilities
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
55 Google reviews we collected
- 5 stars5295%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star35%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise13100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price450%
- Reasonable338%
- Overpriced00%
- Not sure113%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude862%
- Honesty & trust215%
- Speed & response18%
- Communication18%
- Would recommend18%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have worked hard to transition our mother into memory care during a difficult time with kindness and understanding.”
“It’s clear that everyone here genuinely cares for each resident and is dedicated to providing the highest level of care, always putting residents’ wel…”
“), we were greeted and immediately given the tour.”
“Communication has been very good with staff, CNAs and the RNs.”
“I highly recommend San Gabriel.”
People customers mention
- Highland 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
San Gabriel is clean and family friendly. We love visiting my grandma and feeling the warmth of everyone we interact with.
San Gabriel Memory Care in Highland is the best! The staff are very caring and make you feel like part of their family. It’s a wonderful feeling knowing your mother is well taken care of at all times. We feel so lucky to have this caring quality of staff and residents living here. Our mom is very happy here!! Thank You San Gabriel !!!
San Gabriel Memory Care is a beautiful and welcoming community. The newest management team has been an outstanding addition, bringing many positive changes that benefit both residents and staff. It’s clear that everyone here genuinely cares for each resident and is dedicated to providing the highest level of care,…
Wendy was so SWEET. She helped my mother-in-law this morning. Watching her caring and kind words, waking her so that I could visit for her birthday made me so Thankful that grandma was treated so SPECIAL. This is a truly SPECIAL place. I have visited others & ALL the care givers, workers & Very Kind. Makes me…
The staff here is so friendly and caring! Every time I am in here you can tell how much they all care about the residents
Theresa Hanson always talks so highly about San Gabriel in Highland. She’s absolute asset to their company- sweetest lady in the world!! If you have employees like her then I would absolutely trust my loved one there.
Photos
Customer reviews
4.8 ★★★★★ 54 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
San Gabriel is clean and family friendly. We love visiting my grandma and feeling the warmth of everyone we interact with.
The staff are exceptional! Very nice and helpful. The facility is clean.
Beautiful Facility & wonderful staff
San Gabriel Memory Care in Highland is the best! The staff are very caring and make you feel like part of their family. It’s a wonderful feeling knowing your mother is well taken care of at all times. We feel so lucky to have this caring quality of staff and residents living here. Our mom is very happy here!! Thank You San Gabriel !!!
San Gabriel Memory Care is a beautiful and welcoming community. The newest management team has been an outstanding addition, bringing many positive changes that benefit both residents and staff. It’s clear that everyone here genuinely cares for each resident and is dedicated to providing the highest level of care, always putting residents’ well-being first. As a smaller community, San Gabriel provides personalized attention and a genuine family atmosphere that truly makes it a special place.
Wendy was so SWEET. She helped my mother-in-law this morning. Watching her caring and kind words, waking her so that I could visit for her birthday made me so Thankful that grandma was treated so SPECIAL. This is a truly SPECIAL place. I have visited others & ALL the care givers, workers & Very Kind. Makes me feel so THANKFUL for all they do for all the people living here in Highland. I also have a first cousin who moved in here lately. Believe me NO PLace like this!
Everyone at San Gabriel took care of my mom like she was there mom
The staff if great to work with. The facility is clean.
The staff here is so friendly and caring! Every time I am in here you can tell how much they all care about the residents
- Price assessment: Not sure
Business details
- Address: 2509 Frank Watson Pkwy, Highland, IL 62249
- Phone: (618) 651-4444
- Website: sangabrielmemorycare.com
- Service area: Glen Carbon, IL