Pest control service · Portland, OR · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%99+14Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★446 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$190typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, friendly communication, and thorough inspections as key aspects of the service. Many appreciate the company's focus on non-toxic methods for addressing rodents and insects, noting that technicians often provide detailed explanations and return for follow-ups if needed. While most reviews are positive, one critic noted a technician used a standard chemical spray despite the company's natural branding, and another reported unsafe driving behavior by a staff member.
Google rating: 5.0 out of 5 from 446 reviews (98% five-star).
Reviews on this page: 446 Google reviews (384 with written comments, 6 with photos).
Owner responses: the business replied to 84% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Campbell Natural Pest Control: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Campbell Natural Pest Control: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Campbell Natural Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Campbell Natural Pest Control: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Campbell Natural Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Campbell Natural Pest Control: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
446 Google reviews we collected
5.0of 5
5 stars43798%
4 stars72%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 384 written reviews
99%praise
Praise77399%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5227%
Reasonable13068%
Overpriced32%
Not sure74%
$190+75% vs typical flea exterminators
Middle half of what 128 customers paid ($165–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21728%
Speed & response17022%
Quality & results12616%
Communication8911%
Would recommend8711%
Price & value517%
Honesty & trust375%
What customers talk about
We read 384 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly, and very thorough in their inspections and remediations.”
“Fast response, thorough treatment and friendly technician.”
“Campbell Natural Pest Control provided excellent service and we are very happy with the results: no more rats in our attic or crawlspace!”
“He is very knowledgeable and answered all our questions with expertise and good humor.”
“I highly recommend their services to anyone looking for dependable, high-quality work—you’ll be in great hands!”
“I can't recommend this company highly enough - they deserve 15 stars.”
“They provided friendly, professional service that is also affordable.”
“They were professional, reliable, and went above and beyond to make sure everything was done right.”
People customers mention
Austin18 reviews
Isaac9 reviews
Holly6 reviews
Tyler4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Campbell Natural Pest Control for 8 kinds of job. Pick one to see what they paid and said.
SaraLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The man that came was kind and thoughtful. We have feral kittens here and he considered their safety while we were coming up with a plan. I am very glad I chose this company to deal with the rat problem.
Paid $140–160Reasonable priceRodent extermination
deborah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great company! On time, extremely friendly, efficient, high quality removal of pests naturally, wouldn't use anyone else.
Paid $180–200Reasonable priceHornet & wasp extermination
Linda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It went smoothly! It was pretty quick. We now have to see if they are all gone. If not Campbell will come out and retreat.
Paid $180–200Reasonable priceHornet & wasp extermination
ScottLocal Guide · 260 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Harrison and team have been very helpful and very knowledgeable about our current pest issue. We wouldn't hesitate to use them again.
Paid $200+Reasonable priceRodent extermination
Tamara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Campbell Natural Pest Control is great -- responsive, thorough, and they come back promptly if the treatment doesn't get all the pests the first time
Paid $180–200Reasonable priceHornet & wasp extermination
Jill10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience- thorough discussion & explanation of the situation here. So glad we called Campbell’s!
Paid $200+Reasonable priceHornet & wasp exterminationRodent extermination
Services: Rodent extermination, Service not listed
Pest type: Ants, Rodents
Response from the owner · 6 days ago
Dave, we appreciate your continued trust in us! It’s great to have you on our quarterly plan, and we’ll keep working hard to deliver the reliable service you’ve come to expect.
Matthew NenningerLocal Guide · 27 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Everyone one dealt with at Campbell has been great. Very friendly, and very thorough in their inspections and remediations.
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 5 days ago
Thank you, Matthew! We’re happy to hear that everyone on our team has made a positive impression. We believe thorough inspections and careful remediation go hand in hand with friendly, reliable service, and we appreciate you taking the time to share your experience!
Amy Little9 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Arrived when they said they would, don't require a contract, and will return if we continue to see hornets. Fantastic.
Services: Hornet & wasp extermination
Response from the owner · 6 days ago
Amy, we’re happy we could provide a smooth and reliable experience! We believe pest control should be straightforward and flexible, so you can count on us to be there if those hornets make another appearance. Thanks for choosing us!
Amy Derhalli6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We appreciate your kind words, Velrie! It’s great to know you had a positive experience with our knowledgeable and friendly technician. Thank you for choosing us!
Sara TitaniumLocal Guide · 7 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
The man that came was kind and thoughtful. We have feral kittens here and he considered their safety while we were coming up with a plan. I am very glad I chose this company to deal with the rat problem.
Price assessment: Reasonable price
Price: $140–160
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Sara, we’re so glad our team could help address the rat problem while keeping the safety of the little kittens in mind. We believe in finding solutions that consider everyone involved, including our furry neighbors! Thank you for trusting Campbell Natural Pest Control with your home.
Tami Gierloff2 reviewsiTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
Campbell Natural Pest Control provided excellent service and we are very happy with the results: no more rats in our attic or crawlspace! We especially appreciate that Campbell does not use rat poison, as the poison can have adverse effects on local wildlife - birds especially. Tyler was our technician and couldn't have been better. He is very knowledgeable and answered all our questions with expertise and good humor. He did an extremely thorough inspection of the house, including the roof (we used a different company within the past year for the same problem, but their technicians refused to go onto our roof to look for access points - that other company was not able to eliminate the problem, because the rats were entering through the roof). Appointments were easy to make and the whole process was positive. We highly recommend Campbell Natural Pest Control.
Price assessment: Reasonable price
Services: Rodent extermination
Response from the owner · a week ago
Tami, we’re so happy you’re seeing the results you hoped for! Tyler will appreciate your kind words, and we’re glad his thorough inspection, knowledge, and good humor made the process a positive experience. Thank you for choosing our wildlife-conscious approach and for recommending Campbell Natural Pest Control!
Greg DresherLocal Guide · 10 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Great service! Fast response, thorough treatment and friendly technician. Can't ask for more from a pest control company. Thanks for your help!
Price assessment: Reasonable price
Services: Hornet & wasp extermination, Rodent extermination, General pest inspection
Response from the owner · 2 weeks ago
We really appreciate your kind words, Greg! It’s great to know our technician provided fast, thorough service and made the experience a positive one. Thanks for choosing us for your pest control needs!
Karen Huber4 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Always on time and their pest control is always super effective.
Price assessment: Great price
Price: $180–200
Services: Bug & insect extermination
Pest type: Other
Response from the owner · 2 weeks ago
Thank you, Karen! We really appreciate you noticing our consistency. Being on time and providing effective pest control are both priorities for our team, and it’s great to know we’re delivering on both.
Leah Passell4 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Really like this company, and their ethic to avoid poisons. Tyler, my technician, was cheerful, knowledgeable, and did a great job on the inspection, finding areas where rodents were accessing the attic. With snap traps and rodent birth-control placed in the yard, I feel well on my way to getting this problem under control.
Services: Rodent extermination
Response from the owner · 2 weeks ago
We really appreciate you sharing this, Leah. It’s great to hear Tyler was cheerful, knowledgeable, and thorough during the inspection. We’re glad he was able to identify the rodent access points and put a plan in place to help get the problem under control. Thank you for choosing us and for recognizing our approach to rodent control!
