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Candra's Grooming Company

Pet groomer · Grand Rapids, MI · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%98+13.9Replies to reviews 7%49+3.5Craft & service penalty80−2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 49%
4.8 ★★★★★ 192 Google reviews · 24 photos
93%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review

Candra's Grooming Company at a glance

Google reviewers rate Candra's Grooming Company 4.8 out of 5 based on 192 reviews, frequently praising the staff's kindness, punctuality, and ability to handle anxious or difficult pets. Clients often note the facility's separate cat station, lack of caging, and reasonable pricing for services like full grooms and nail trims. However, lower-rated feedback highlights specific complaints regarding uneven cuts, failure to follow detailed grooming instructions, and occasional issues with rude customer service or slow communication.

  • Google rating: 4.8 out of 5 from 192 reviews (93% five-star).
  • Reviews on this page: 192 Google reviews (162 with written comments, 40 with photos).
  • Owner responses: the business replied to 6% of reviews.
  • Most recent review: October 16, 2026.
  • Service: Mobile Dog Groomer serving Grand Rapids, Michigan.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction86Reliability83Craft & service80Value98Momentum100Replies to reviews49Satisfaction: 86 (median 85)Reliability: 83 (median 82)Craft & service: 80 (median 93)Value: 98 (median 95)Momentum: 100 (median 100)Replies to reviews: 49 (median 50)
Candra's Grooming CompanyMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Candra's Grooming Company: 86/100 on this factor. Category median: 85.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Candra's Grooming Company: 83/100 on this factor. Category median: 82.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Candra's Grooming Company: 80/100 on this factor. Category median: 93.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Candra's Grooming Company: 98/100 on this factor. Category median: 95.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Candra's Grooming Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Candra's Grooming Company: 49/100 on this factor. Category median: 50.C
49

Bar = this company · dark tick = category median.

Star ratings

192 Google reviews we collected

  • 5 stars17993%
  • 4 stars53%
  • 3 stars11%
  • 2 stars32%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 162 written reviews

  • Praise23995%
  • Complaints135%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price833%
  • Reasonable1563%
  • Overpriced14%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results6325%
  • Staff & attitude5723%
  • Would recommend4417%
  • Speed & response3514%
  • Price & value3413%
  • Communication114%
  • Honesty & trust83%

What customers talk about

We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff is so kind and knowledgeable- they did an excellent job shaping his grown out corgi butt (before and after pic!”
    “Can't speak to her grooming abilities but her customer service is terrible.”
  • “The groomers are so friendly and they really love pets.”
    “My puppy’s haircut was not only left uneven but they were rude and don’t like dealing with shy/ anxious animals so I’d definitely recommend going to a…”
  • “Highly recommend if you want your pup well taken care of!”
    “…ey were rude and don’t like dealing with shy/ anxious animals so I’d definitely recommend going to another place like Splash and Dash Groomerie they d…”
  • “He is done quickly and always comes home looking his best.”
    “They have good availability (although they sometimes are slow on answering the phones because they are working on so many dogs) and do a great job on the dog.”
  • “They have great communication and are always fast, efficient and offer very fair pricing.”
  • “The staff was informative, they explained that because she is a puppy and it was her first time that her cut may not come out the best.”
  • “I would definitely trust this place for other services too.”

People customers mention

  • Candras 4 reviews
  • Chandra 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Candra's Grooming Company for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Just reached out to schedule another appointment for our cat! They took such great car of him! Can't wait for him to get so very soft again, and lose some of that hair! THANK YOU!

Reasonable priceCat grooming and styling
Carolyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

If you want a place that truly loves animals and know what they are doing this place is for you never had a bad experience’

Customer photo from Carolyn's review
Reasonable priceDog full service grooming
CarrieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

UPDATE: I have been using them for months now and I will always use them! He is done quickly and always comes home looking his best. That says a lot when it is a cat grooming. ♡ I chose this groomer because they do cats. I read one specific review that they asked a customer who had a difficult cat to let them try…

Great priceCat groomingCat bathingCat nail trimming
Madison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Arlo’s first time here and he LOVED it. The staff is so kind and knowledgeable- they did an excellent job shaping his grown out corgi butt (before and after pic!) So pleased with the whole experience. Arlo typically doesn’t enjoy getting groomed, but as you can see in his smile, the employees here are a special bunch ❤️

Customer photo from Madison's reviewCustomer photo from Madison's review
Great priceDog groomingDog bathing and blow dryDog grooming and styling
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They offer walk-in appointments for nail trims, which was perfect for my cat. I appreciated that they had a separate station away from the dogs in the front lobby for nail trimming services. They were very gentle and kind with my cat. I also appreciate that they lock the front door so anxious pets can't escape. They…

Great priceCat nail trimming
candee13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best groomer I’ve had to date. Everyone is always so friendly and helpful! They do not cage the dogs like other groomers, and they give the extra love and attention to your fur babies. Always going above and beyond!! Keep up the amazing job!! ❣️

Great priceDog groomingDog bathing and blow dryDog teeth brushing

Photos

Customer reviews

4.8 ★★★★★ 192 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Whisman11 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just reached out to schedule another appointment for our cat! They took such great car of him! Can't wait for him to get so very soft again, and lose some of that hair! THANK YOU!

  • Price assessment: Reasonable price
  • Services: Cat grooming and styling
Carolyn Ebels9 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you want a place that truly loves animals and know what they are doing this place is for you never had a bad experience’

  • Price assessment: Reasonable price
  • Services: Dog full service grooming
Carrie PowellLocal Guide · 17 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

UPDATE: I have been using them for months now and I will always use them! He is done quickly and always comes home looking his best. That says a lot when it is a cat grooming. ♡ I chose this groomer because they do cats. I read one specific review that they asked a customer who had a difficult cat to let them try without sedation first so they could judge the difficulty first! This is what made me make the appointment. Mine was a large, first timer, young with belly matting and I didn't want sedation if at all possible. Not only were they able to accomplish this, they were able to get every mat and a bath. I went into this expecting disaster and came out with knowing they follow strick entry protocol for all the animals safety as well as a well groomed cat! They are awesome.

  • Price assessment: Great price
  • Services: Cat grooming, Cat bathing, Cat nail trimming
Jasmine B.5 reviewsTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service!

Madison Fox3 reviewsTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Arlo’s first time here and he LOVED it. The staff is so kind and knowledgeable- they did an excellent job shaping his grown out corgi butt (before and after pic!) So pleased with the whole experience. Arlo typically doesn’t enjoy getting groomed, but as you can see in his smile, the employees here are a special bunch ❤️

  • Price assessment: Great price
  • Services: Dog grooming, Dog bathing and blow dry, Dog grooming and styling
Andrea Klapp2 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They offer walk-in appointments for nail trims, which was perfect for my cat. I appreciated that they had a separate station away from the dogs in the front lobby for nail trimming services. They were very gentle and kind with my cat. I also appreciate that they lock the front door so anxious pets can't escape. They take pet safety seriously, which helps me feel at ease as a pet owner. I would definitely trust this place for other services too. Thanks for taking good care of my cat!

  • Price assessment: Great price
  • Services: Cat nail trimming
candee kamande13 reviewsTotal number of Google reviews candee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best groomer I’ve had to date. Everyone is always so friendly and helpful! They do not cage the dogs like other groomers, and they give the extra love and attention to your fur babies. Always going above and beyond!! Keep up the amazing job!! ❣️

  • Price assessment: Great price
  • Services: Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Grace Jung5 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

the cut was blotchy which was a little bummer since they charged me the higher end point of the 60lbs dog grooms

  • Price assessment: Overpriced
  • Services: Dog grooming and styling
Sandra Hockstra10 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It is the BEST place to take your dog for grooming. The groomers are so friendly and they really love pets. They Will did a fantastic job on my dog. I will never take him anywhere else.

  • Services: Dog grooming
Robert BelbotLocal Guide · 19 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is awesome. I highly recommend them Monica is perfect A+++

  • Services: Dog grooming

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Business details