Home health care service · Alexandria, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%51+14.4Replies to reviews 8%87+7.2Momentum penalty99−0.1Experts Score= 64Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 85 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.6★★★★★24 Google reviews · 9 photos
88%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Capital City Nurses 4.6 out of 5 based on 24 reviews, with the owner responding to 96 percent of them. Clients frequently praise the punctuality, compassion, and reliability of home health aides who provide private duty assistance and overnight care. However, several low-star reviews highlight recurring issues with billing accuracy, scheduling coordination, and communication regarding patient status changes.
Google rating: 4.6 out of 5 from 24 reviews (88% five-star).
Reviews on this page: 24 Google reviews (20 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 19, 2026.
Service: Senior Care Service serving Alexandria, Virginia.
Data from Google, last updated October 29, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Capital City NursesSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital City Nurses: 67/100 on this factor. Category median: 82.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital City Nurses: 51/100 on this factor. Category median: 77.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital City Nurses: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capital City Nurses: 87/100 on this factor. Category median: 57.A
87
Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
4.6of 5
5 stars2188%
4 stars00%
3 stars14%
2 stars14%
1 star14%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
92%praise
Praise2392%
Complaints28%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude936%
Honesty & trust520%
Speed & response416%
Would recommend416%
Communication28%
Quality & results14%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As a client since August, my Mother has received exceptional care and compassion from her aides, Oumou Bah and Geovanny Santana.”
“She is very attentive, you can tell she loves the job because she passionate and genuine I couldn’t have asked for a better care giver.”
“I always got a quick response to my calls and texts.”
“Highly recommend this company for private duty assistance.”
“Also, LaTisha in the office is very easy to work with.”
“Care Advantage take care of my Mom and they do an excellent job with her care.”
People customers mention
Lawson4 reviews
Hands4 reviews
Mom3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ppatty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I depend on Capital City Nurses to provide me with helpers. It's a hard job and they do it well!
BBeach9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
As a client since August, my Mother has received exceptional care and compassion from her aides, Oumou Bah and Geovanny Santana. When Mom needed overnight care, both Rebecca Wilson and Regina Williams were everything we could have asked for. Also, LaTisha in the office is very easy to work with. All in all, Capital…
VValerieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★
Need to improve communication. Aides were coming in not knowing my mother was in hospice.
MMelissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Our Mom is in a skilled nursing and rehabilitation facility in Arlington and, unfortunately, we do not live in the area. We are very grateful for all the staff of Capital City Nurses who are there from 6 PM to 6 AM watching over Mom, attending to her needs, and letting us know how she is doing. We deeply…
VVikke8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★
Very poor bookkeeping. Charged for visits that didn’t happen, and unable to resolve with bookkeeper. After numerous calls, I gave up and paid the bill. Attendants were very late, so we did’t get their full time with them. Numerous changes in attendants. Three of my very nice rings were stolen! Now things have…
Jjayla5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
My grandparents mean the world to me and Brittany Lawson has never failed to make them feel special and cared for . She is very attentive, you can tell she loves the job because she passionate and genuine I couldn’t have asked for a better care giver.
I depend on Capital City Nurses to provide me with helpers. It's a hard job and they do it well!
Response from the owner · 2 months ago
Thank you, patty owens, for your kind words and the 5 stars. We believe building caring relationships in the home is key. Our team strives for that "can do" attitude when assisting with personal care and homemaking. Hearing your positive experience means the world. Thanks again for choosing Capital City Nurses - Alexandria.
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Beach Dan9 reviewsiTotal number of Google reviews Beach has written across all businesses on Google Maps, not just this one.
As a client since August, my Mother has received exceptional care and compassion from her aides, Oumou Bah and Geovanny Santana. When Mom needed overnight care, both Rebecca Wilson and Regina Williams were everything we could have asked for. Also, LaTisha in the office is very easy to work with. All in all, Capital City Nurses has been everything and more that our family has needed! Thank you.
Response from the owner · 10 months ago
We are so grateful for your kind words, Beach Dan. It is wonderful to hear you experienced the high quality in-home care services we strive to provide at Capital City Nurses - Alexandria through our experienced trained Caregivers who excel at personal care, homemaking, and companionship. Thank you for your trust and for sharing your positive experience.
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Valerie McclanahanLocal Guide · 18 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Need to improve communication. Aides were coming in not knowing my mother was in hospice.
Response from the owner · 10 months ago
Thank you, Valerie Mcclanahan, for your 3 star review. At Capital City Nurses - Alexandria we are dedicated to providing trusted and compassionate care for our clients and families. Your feedback helps us continue improving our services and supporting our community.
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Melissa Hicks4 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Our Mom is in a skilled nursing and rehabilitation facility in Arlington and, unfortunately, we do not live in the area. We are very grateful for all the staff of Capital City Nurses who are there from 6 PM to 6 AM watching over Mom, attending to her needs, and letting us know how she is doing. We deeply appreciate and recognize the dedication of ALL of the aides that have attended to our Mom: Fatoumata, Gbassay, Toshiana, Dominique, Nancy, Mai, Maria, Angela, Isatu, Ruth, Hadja, Alina, and Almaz. It does take a small army of dedicated caregivers and we appreciate all of them!
Response from the owner · Edited 10 months ago
Melissa Hicks, what a wonderful review, thank you! It is our goal at Capital City Nurses - Alexandria to save families from the challenges of finding in-home Caregivers and instead provide a seamless experience with trained and qualified Caregivers who provide thoughtfully tailored care plans. We are so glad you felt that level of professionalism and care. We appreciate your trust.
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Vikke Keith8 reviewsiTotal number of Google reviews Vikke has written across all businesses on Google Maps, not just this one.
Very poor bookkeeping. Charged for visits that didn’t happen, and unable to resolve with bookkeeper. After numerous calls, I gave up and paid the bill. Attendants were very late, so we did’t get their full time with them. Numerous changes in attendants. Three of my very nice rings were stolen! Now things have improved. The girls we now have are fast, efficient, organized, intelligent, and figured out the routine quickly. New supervisor is great! Jessica Lemus and Samira Hodge are motivated and a Joy to work with. They go above and beyond the call of duty!!!!
Response from the owner · 10 months ago
Thank you for your feedback, Vikke Keith. We are committed to providing reliable and compassionate care to all of our clients. We would like the opportunity to address your concerns directly. Please reach out to us at +1 703-750-3170.
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jayla johnson5 reviewsiTotal number of Google reviews jayla has written across all businesses on Google Maps, not just this one.
My grandparents mean the world to me and Brittany Lawson has never failed to make them feel special and cared for . She is very attentive, you can tell she loves the job because she passionate and genuine I couldn’t have asked for a better care giver.
Response from the owner · Edited 10 months ago
jayla johnson, your 5 star review truly brightens our day. At Capital City Nurses - Alexandria we know that home is where people feel safest, and our goal is to bring skilled care, personal assistance and companion support right where you are. Thank you for recognizing the hard work of our team and for letting us be part of your care journey.
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C.A. Shope3 reviewsiTotal number of Google reviews C.A. has written across all businesses on Google Maps, not just this one.
My favorite Capital City caregiver is Ms. Karen "Oh My Goodness" Chess. She has a pure heart and will make sure your needs are fully taken care of!
Response from the owner · Edited 10 months ago
We are so grateful for your kind words, C.A. Shope. It is wonderful to hear you experienced the high quality in-home care services we strive to provide at Capital City Nurses - Alexandria, from background checked caregivers to a full continuum of skilled home health services. Thank you for your trust and for sharing your positive experience.
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Gloria Cruz14 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Gloria Cruz, thank you so much for taking the time to leave a 5 star review. We are thrilled to hear you felt supported by our in-home care team. At Capital City Nurses - Alexandria we are committed to delivering dignity, compassion and peace of mind in every service, from personal care and companion care to skilled nursing and therapy. Your feedback encourages our Caregivers and clinical team to continue with excellence. Thank you!
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Niya Lacks3 reviewsiTotal number of Google reviews Niya has written across all businesses on Google Maps, not just this one.
My grandmother’s health aide Brittany Lawson is the best there is! She’s super respectful, attentive, passionate, and great at what she does. 100/10 would recommend.
Response from the owner · Edited 10 months ago
Thank you, Niya Lacks, for awarding us 5 stars. Your feedback about feeling supported is exactly what we aim for. Capital City Nurses - Alexandria is dedicated to delivering a tailor made approach to in-home care, built on dignity, compassion, and an experienced caregiving team. We appreciate you taking the time to share.
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Benjamin Booker1 reviewiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Brittany Lawson treated my grandmother with so much love and care.
Response from the owner · Edited 10 months ago
Benjamin Booker, thank you for the glowing 5 star review. At Capital City Nurses - Alexandria our Caregivers and clinical team work every day to deliver trustworthy, compassionate in-home care tailored to your needs. Knowing we have earned your appreciation is very rewarding. Thank you for choosing us and for sharing your feedback.
