Home care service · Alexandria, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%94+28.9Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 85 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★41 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Griswold Home Care for Northern Virginia East at a glance
Google reviewers rate Griswold Home Care for Northern Virginia East 4.9 out of 5 based on 41 reviews, with the owner responding to 66% of comments. Customers frequently describe the agency as responsive, punctual, and reliable, noting that caregivers provide compassionate assistance with daily tasks, mobility, and meal preparation for individuals recovering from surgery or managing chronic conditions. While one reviewer mentioned initial scheduling difficulties, the overwhelming majority of feedback highlights the staff's professionalism and the agency's ability to accommodate specific care needs effectively.
Google rating: 4.9 out of 5 from 41 reviews (95% five-star).
Reviews on this page: 41 Google reviews (34 with written comments).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 15, 2026.
Service: Senior Care Service serving Alexandria, Virginia.
Data from Google, last updated October 29, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companySenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Griswold Home Care for Northern Virginia East: 94/100 on this factor. Category median: 82.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Griswold Home Care for Northern Virginia East: 94/100 on this factor. Category median: 77.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Griswold Home Care for Northern Virginia East: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
4.9of 5
5 stars3995%
4 stars12%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
100%praise
Praise64100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2844%
Speed & response1219%
Would recommend1219%
Honesty & trust711%
Quality & results35%
Communication23%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent caretaker, reliable, skilled, pleasant, thoughtful, and caring.”
“The office is responsive, helpful and knowledgeable.”
“i would recommend Griswold to anyone that is looking for in home long term care for their parent or loved one.”
“Prompt and reliable, I can count on Griswold for quality home health aid and assistance.”
“he home care team they provided me, like Amie, Kathy, and Melody, are top notch home care professionals that are driven to ensure all my disability ne…”
“They answered my questions, listened to my families needs, and there were/are no hidden surprises.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHoward9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent caretaker, reliable, skilled, pleasant, thoughtful, and caring.
Lucy is wonderful.
Howard
JJean6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a very positive experience. I had my hip replacement and every one of the Nursing Assistants were great. They made my lunch and helped me with mobilizing and exercises.
MMARIAN6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Griswold Home Care took care of me when I most needed it. Tiryure, Alice, Melody, Yalamba, and Jackie were so helpful and cheerful, and eased my recovery in many ways. I would definitely use Griswold Home Care again.
Ccathleen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My father had caregivers from Griswold 24 hours a day for about 4 months in his home. They provided excellent care. The caregivers treated my father with kindness and respect and utilized their extensive experience with elder care and with dementia to gently coax him into a good routine. He gained weight and his…
PPatti4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The office is responsive, helpful and knowledgeable. Best of all, the aide is very good. She is engaged, pleasant and follows the care plan.
Much better than prior aides from another agency who sat and left crumbs on the sofa while glued to their phones.
CCaitlin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Griswold Home Care has been such a blessing. I am very thankful for their help. My mom adores Misrak and looks forward to spending time with her each day. It has been a big relief for me to know that my mom is in good hands. When I need additional coverage, Griswold has been very responsive and helpful. They are…
Excellent caretaker, reliable, skilled, pleasant, thoughtful, and caring.
Lucy is wonderful.
Howard
Response from the owner · a week ago
Thank you so much for your kind words! We’re delighted to hear that your Caregiver has provided such a positive experience. Her reliability, compassion, and dedication to providing thoughtful, quality care are exactly what we strive for at Griswold Home Care. We’ll be sure to share your wonderful feedback with her! Thank you for trusting us with your care and for taking the time to recognize her exceptional work.
J
Jean Stoff6 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
I had a very positive experience. I had my hip replacement and every one of the Nursing Assistants were great. They made my lunch and helped me with mobilizing and exercises.
Response from the owner · 2 weeks ago
Hi Jean, thank you so much for sharing your experience! We’re grateful that our Caregivers were able to provide the support and assistance you needed following your hip replacement. It’s wonderful to hear that their help with daily activities, meals, and mobility made a positive difference in your recovery. Providing compassionate, attentive care that helps our clients feel comfortable and supported at home is always our goal. Thank you for trusting Griswold Home Care, and we wish you continued healing and good health!
M
MARIAN MACGILVRAY6 reviewsiTotal number of Google reviews MARIAN has written across all businesses on Google Maps, not just this one.
Griswold Home Care took care of me when I most needed it. Tiryure, Alice, Melody, Yalamba, and Jackie were so helpful and cheerful, and eased my recovery in many ways. I would definitely use Griswold Home Care again.
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re grateful that we could be there for you when you needed support most. We’ll be sure to share your kind words with our team. Knowing that their helpfulness, positive attitudes, and compassionate care made your recovery a little easier means so much to us. Thank you for trusting us with your care and for your recommendation. We would be honored to support you again whenever you need us!
J
James Lafley6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Very nice home care personnel. They take great care of my wife.
Response from the owner · 2 months ago
Thank you so much for your kind words! We’re grateful for the trust you’ve placed in Griswold Home Care and glad to hear our Caregivers are providing your wife with the compassionate, attentive care she deserves. It’s a privilege to support your family, and we truly appreciate you taking the time to share your experience.
C
cathleen melton1 reviewiTotal number of Google reviews cathleen has written across all businesses on Google Maps, not just this one.
My father had caregivers from Griswold 24 hours a day for about 4 months in his home. They provided excellent care. The caregivers treated my father with kindness and respect and utilized their extensive experience with elder care and with dementia to gently coax him into a good routine. He gained weight and his cognition improved under their care. The service was reliable and dependable. The nurses evaluating my father and creating the care plan were professional, highly competent and very good with problem solving and anticipating needs. My father's care plan was adjusted appropriately as his needs changed.
I would highly recommend Griswold to others. I will utilize their services again if my father ends up back in Virginia.
Response from the owner · 2 months ago
Hi Cathleen, thank you so much for sharing your father’s experience and for placing your trust in Griswold. We’re grateful to hear that our Caregivers were able to provide him with consistent, compassionate support while treating him with the kindness, dignity, and respect he deserves. Hearing that he settled into a positive routine and experienced improvements in his overall well-being is especially meaningful to our team.
Thank you for your wonderful recommendation. It was truly a privilege to care for your father, and we would be honored to support him and your family again.
P
Patti Konrad4 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
The office is responsive, helpful and knowledgeable. Best of all, the aide is very good. She is engaged, pleasant and follows the care plan.
Much better than prior aides from another agency who sat and left crumbs on the sofa while glued to their phones.
Response from the owner · 4 months ago
Hi Patti, thank you for taking the time to share your experience. We’re so pleased to hear that our office team has been responsive, helpful, and knowledgeable, and that your Caregiver has made such a positive difference. Providing attentive, compassionate care is something we take great pride in. Your feedback means a great deal to us, and we’re grateful for the opportunity to support you. Thank you for choosing Griswold!
C
Caitlin Williams8 reviewsiTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Griswold Home Care has been such a blessing. I am very thankful for their help. My mom adores Misrak and looks forward to spending time with her each day. It has been a big relief for me to know that my mom is in good hands. When I need additional coverage, Griswold has been very responsive and helpful. They are very quick to respond if I have questions or need something.
Response from the owner · 4 months ago
Hi Caitlin, thank you so much for your thoughtful review. We’re honored to be a source of support for both you and your mom. It’s wonderful to hear that she has built such a special connection with her Caregiver and looks forward to their time together each day. Providing families with peace of mind is one of our greatest goals, and we’re grateful to know that you feel confident your mom is in good hands.
G
Gary Olejniczak3 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Hi Gary, thank you for your kind words and recommendation! We’re honored to have earned your trust and are grateful for the opportunity to provide care and support. Knowing that our services have made a positive difference means so much to our team.
B
Barbara LauterbachLocal Guide · 105 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Prompt and reliable, I can count on Griswold for quality home health aid and assistance. They provided specialized assistance to me through several months of recovery and also responded quickly when I suffered a smaller but painful post recovery issue. I highly recommend this team of caregivers.
Response from the owner · 5 months ago
Hi Barbara, thank you so much for your kind words and recommendation! We’re honored to have been able to support you throughout your recovery journey. Providing prompt, reliable, and compassionate care is always our goal, and we’re grateful for the trust you placed in our team of Caregivers. Thank you again for choosing Griswold!
T
Theresa Bertero7 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
My father is very pleased Griswold Home Care. He has rotations of caregiver who look after him. He’s very comfortable with them & we consider them all family . I live in California and it eases my mind knowing that my Dad is being well cared after.
Response from the owner · 5 months ago
Hi Theresa, we are delighted to hear that your father has a great relationship with our Caregivers and that they have become part of the family. We take great pride in carefully matching our clients with our Caregivers to find that perfect match. Knowing we have been able to provide peace of mind to you from across the country means everything to us.
