Home health care service · Alexandria, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%87+60.2Reliability 31%70+21.5Experts Score= 82Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 85 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.8★★★★★20 Google reviews
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Comfort Keepers Home Care 4.8 out of 5 based on 20 reviews, with the owner responding to 45 percent of them. Clients frequently praise the agency for punctual, compassionate caregivers who assist with daily tasks, transportation, and emotional support, noting that coordinators communicate effectively and match families with suitable staff. However, a recurring criticism involves delayed refunds of security deposits after service termination, with one client alleging the company retained funds despite repeated promises of reimbursement.
Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
Reviews on this page: 20 Google reviews (18 with written comments).
Owner responses: the business replied to 45% of reviews.
Most recent review: September 3, 2026.
Service: Senior Care Service serving Alexandria, Virginia.
Data from Google, last updated October 29, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Comfort Keepers Home CareSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Keepers Home Care: 87/100 on this factor. Category median: 82.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Keepers Home Care: 70/100 on this factor. Category median: 77.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Keepers Home Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
4.8of 5
5 stars1995%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
93%praise
Praise2893%
Complaints27%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1343%
Would recommend620%
Speed & response413%
Quality & results310%
Communication310%
Honesty & trust13%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is thoughtful, caring, and anticipates my every need.”
“I highly recommend your services to anyone who needs assistance.”
“My family can't recommend Comfort Keepers enough.”
“She is very reliable and I count on her to remind me of appointments and to get me where I need to be on time.”
“We had a wonderful experience with Comfort Keepers while helping my mother transition into assisted senior living.”
“It is very easy to work with him and be sure that he has your interests and needs in mind.”
People customers mention
Torres3 reviews
Sierra3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRenukaLocal Guide · 210 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you for assigning my caregiver, Tigist. She is thoughtful, caring, and anticipates my every need. Her patient demeanor is calming. She is very reliable and I count on her to remind me of appointments and to get me where I need to be on time. Tigist gently motivates me to move and accomplish tasks. She is a…
RRobLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Comfort Keepers has been beyond five stars for us. More like 10 stars.
Choosing them has been one of the best decisions I’ve made. My mom is 80 and had become anxious and isolated. Now she and her caregiver, Dina Torres, are like two little girls playing house together, laughing and having fun.
Seeing my mom happy…
DDavis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We hired Comfort Keepers to help our Mother get settled in and adjusted to her Assisted Living quarters. The caregiver that was sent over was a lovely woman named Tigist. She was wonderful with our Mom as a steady and kind companion. Our family highly recommends their service.
DDerekLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had a wonderful experience with Comfort Keepers while helping my mother transition into assisted senior living. After the death of her husband and leaving the home she’d lived in for 50 years, she faced a lot of difficult changes — and Comfort Keepers made that move far easier.
Tigist, her companion, was…
VVeronicaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I feel incredibly blessed to have found Comfort Keepers. Tim and Sierra have worked diligently on our mom’s behalf. They patiently looked for the right caregivers and never gave up. Now we are so blessed to have Dina Torres and Mariannah Lyimo. They arrive ready to go, and they are both so loving. I really believe…
DDanaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We had such a wonderful experience with Comfort Keepers. We needed respite care to help care for a disabled family member, and were fortunate enough to be connected with Dina through the agency. Dina was so incredibly thoughtful, kind, patient, and attentive every day she was here, just a wonderful caregiver. We…
Thank you for assigning my caregiver, Tigist. She is thoughtful, caring, and anticipates my every need. Her patient demeanor is calming. She is very reliable and I count on her to remind me of appointments and to get me where I need to be on time. Tigist gently motivates me to move and accomplish tasks. She is a great help in the kitchen (so we can have freshly prepared meals) and for running errands.
I am blessed and grateful for her help. I highly recommend your services to anyone who needs assistance.
R
Rob HartmanLocal Guide · 50 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Comfort Keepers has been beyond five stars for us. More like 10 stars.
Choosing them has been one of the best decisions I’ve made. My mom is 80 and had become anxious and isolated. Now she and her caregiver, Dina Torres, are like two little girls playing house together, laughing and having fun.
Seeing my mom happy and enjoying herself again is a huge relief for me. I couldn’t be happier with Dina and the entire team, including Kim, Sierra, and Pearl.
If you are considering help for a loved one, don’t hesitate.
D
Davis Douglas6 reviewsiTotal number of Google reviews Davis has written across all businesses on Google Maps, not just this one.
We hired Comfort Keepers to help our Mother get settled in and adjusted to her Assisted Living quarters. The caregiver that was sent over was a lovely woman named Tigist. She was wonderful with our Mom as a steady and kind companion. Our family highly recommends their service.
D
Derek DouglasLocal Guide · 63 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Comfort Keepers while helping my mother transition into assisted senior living. After the death of her husband and leaving the home she’d lived in for 50 years, she faced a lot of difficult changes — and Comfort Keepers made that move far easier.
Tigist, her companion, was exceptional: caring, patient, and attentive to my mother’s emotional and practical needs. Tigist provided the support my mother needed to start this new chapter, even taking her to the DMV to get a new ID. That extra help made a big difference.
Highly recommend Comfort Keepers.
V
Veronica IrreraLocal Guide · 14 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
I feel incredibly blessed to have found Comfort Keepers. Tim and Sierra have worked diligently on our mom’s behalf. They patiently looked for the right caregivers and never gave up. Now we are so blessed to have Dina Torres and Mariannah Lyimo. They arrive ready to go, and they are both so loving. I really believe that the conversation they provide and good food that they prepare for her has uplifted her, not to mention all of the housekeeping tasks that Mom doesn’t have to worry about.
M
Maria Otis1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Dina Torres cares for my husband in a compassionate,professional way. Very concerned with security, nutritional needs and exercises for his impaired mobility. In addition, she is very good at socializing with him to maintain him engaged and very good at keeping his surrounding clean and safe. She is a great care giver.
Sierra Adams.
It has been a privilege and pleasure to have worked with Sierra managing the care of my husband. She is very familiar with his many mobility and cognitive needs and tries to meet them matching the appropriate care giver all the time. Prompt to respond to schedule changes and care, professionally and a very efficient way. Great comunicador and keep us informed of all the information needed to address his issues.
I look forward to continuing working with Sierra and want to express my gratitude for her help and professional attention.
Timothy M
I can only say thanks Timothy for his professional help and excellent delivery of home care services via well suited trained personnel.
It is very easy to work with him and be sure that he has your interests and needs in mind. Quick to respond your questions and meet my husbands requirements.
Tim and Sierra are a top team of professionals to work with.
Thank you both.
D
DanaLocal Guide · 10 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
We had such a wonderful experience with Comfort Keepers. We needed respite care to help care for a disabled family member, and were fortunate enough to be connected with Dina through the agency. Dina was so incredibly thoughtful, kind, patient, and attentive every day she was here, just a wonderful caregiver. We felt so lucky to have been connected to her. The responsiveness and availability of the staff at Comfort Keepers was also remarkable. I highly recommend this agency for anyone looking for home care services. We had an outstanding experience with them.
S
Selena Wilberforce -AkogyiramLocal Guide · 89 reviewsiTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
Rita is an incredibly thoughtful caregiver who understands her clients unique needs and prioritizes saftey, nutrition, hydration, hygiene as well as physical and social activity. She thinks ahead to promote wellness. She’s not just professional, she demonstrates daily through her actions that she really cares.
S
SusanLocal Guide · 54 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Wow wow wow administrator coordinators are efficient coordinated communicative understanding. The quality of the aides are top notch! Michaela, Ellen, June, Lydia to name a few of the truly wonderful aides who are smart, compassionate, patient, and supportive.
Response from the owner · 2 years ago
Dear Leah,
Thank you for taking the time to review our business. Everyone here takes pride in what we do, and feedback like yours renews our commitment to always trying our best. We are very happy to hear that we exceeded your expectations. Your review makes a difference to us, and it is incredibly helpful as a way to introduce others to what we do here. We look forward to your next visit. Thanks again!
