Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Capital District Massage 4.8 out of 5 based on 118 reviews, with the owner responding to 95 percent of them. Clients frequently praise the punctuality, professional demeanor, and affordable pricing of the therapists, who offer services including deep tissue, hot stone, couples, and waxing treatments. While most visitors report leaving relaxed and pain-free, a few low-star reviews criticize inconsistent hygiene standards, lack of instructional detail during sessions, and background noise that disrupts the quiet atmosphere.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
118 Google reviews we collected
Phrases our text analysis found in 78 written reviews
How often each topic comes up in the written reviews
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The massage tables are very plush, the oil is warmed, and Lena is on time, very polite, and an excellent masseuse.”
“I would definitely recommend Kristina and Capital District Massage.”
“They do a great job, and are very good at focusing on your specific needs.”
“It is absolutely worth it to get a regular therapist, continually tell her/him what you need and you will see a big difference.”
“The online portal makes scheduling appointments easy and efficient and you receive directions to the office automatically.”
“She listened to what my wants/needs were and gave an amazing massage.”
praise complaint · found by our text analysis, Google review wording unchanged.
My husband and I have had several 2 hour couples massages. Each time has been a pleasure. Lena and Kristina are a good mixture of techniques and depth of touch. Thank you so much lovely ladies!
I’ve had two great massages with Lena and I will continue to patronize this business. The massage tables are very plush, the oil is warmed, and Lena is on time, very polite, and an excellent masseuse. The price point allows me to visit more often than I would normally able to afford at some of the local spas. I…
Lena is a very talented masseuse! Would highly recommend. Only thing I'd ever recommend is maybe have the option for a white noise maker as sometimes you can hear people coming and going, and talking in the foyer area while in the massage room. Will always come back, she is great!
All I can say is wow. I had a massage done here and wow very accommodating. Kristina 5 stars!
I had a lower back pain today, searched for a massage place in Albany, and I'm glad this business popped up in 1st place. I made a reservation on the same day. Lena worked on all my muscles and tissues with a focus on my lower back. She went above and beyond as she realized my body needed some extra TLC. I totally…
Was waxed with Kristina very thorough job. Took her time and did it right. We had a great conversation almost forgetting why I was there. Looking ahead to my next appointment believe it or not.
4.8 ★★★★★ 118 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I got the hot stone massage with Lena and it was fantastic. I feel so relaxed!
Thank you for the review Allie! I'm so glad you enjoyed the hot stone massage. :)
My husband and I have had several 2 hour couples massages. Each time has been a pleasure. Lena and Kristina are a good mixture of techniques and depth of touch. Thank you so much lovely ladies!
Thank you Kirsten!
I’ve had two great massages with Lena and I will continue to patronize this business. The massage tables are very plush, the oil is warmed, and Lena is on time, very polite, and an excellent masseuse. The price point allows me to visit more often than I would normally able to afford at some of the local spas. I found this location through a Google search and I was happy I tried it out. There is ample parking in the back of the business so you don’t have to worry about that either. Already looking forward to my next massage.
Thank you for the review Taryn!
Lena is a very talented masseuse! Would highly recommend. Only thing I'd ever recommend is maybe have the option for a white noise maker as sometimes you can hear people coming and going, and talking in the foyer area while in the massage room. Will always come back, she is great!
Thank you for the review Katie!
All I can say is wow. I had a massage done here and wow very accommodating. Kristina 5 stars!
Thank you for the review Frankie!
This was kind of an odd experience. I have had massages before, and the approach here was different from what I expected. While the muscles I had the LMT work on do feel better now, the rest of my body is tense because this felt unpredictable. On one hand, the LMT was accommodating when I came in with a mask on; she asked if I wanted her to mask as well, and I said that would be great, so she did. She also focused specifically on the muscles I asked her to, at least most of the time. I also had the option to choose the music situation (no music, instrumental, music with lyrics). So that's all good. And again, she did appear to do the specific work I needed. What I didn't expect was the environment I was walking into. When she started and I asked if she could just tell me when she was touching me, she said, "I'm touching you now. Does that work?" I didn't bother asking again. Also, a few minutes after she started, she asked if I was on a time crunch. I said I have a meeting at 4pm (I booked a half-hour for 3-3:30, I arrived at 2:59pm). She asked because she wanted to see if she could fix her earbuds. I realized that she was attempting to watch something on YouTube with her headphones on while performing the massage? On a TV on a rolling cart at the foot of the massage bed? I've never observed a massage therapist do this. Finally, I didn't realize that I should have been the one to watch the clock. I know it's supposed to be generous to go overtime, but I had a meeting at 4, and we ended late. I had to take the meeting in my car in a parking lot on my phone because I couldn't get home in time. It wasn't bad enough to walk out of, although I would have if I didn't feel I absolutely needed the work done (I scheduled here because the place I originally scheduled with cancelled due to illness). The LMT may not realize that it's not particularly client-centered to watch videos while performing body work? Maybe she doesn't understand that there's a good reason a patient may ask for a warning before being touched somewhere? Maybe they don't cover that in LMT certifications.
I had a lower back pain today, searched for a massage place in Albany, and I'm glad this business popped up in 1st place. I made a reservation on the same day. Lena worked on all my muscles and tissues with a focus on my lower back. She went above and beyond as she realized my body needed some extra TLC. I totally recommend this place. Lena puts a personal touch, which makes it such a relaxing, professional, and enjoyable experience. Ten out of ten!
Hi Geo, thank you so much for taking the time to leave a review. I hope your back continues to relax over the next couple days. I am glad the massage helped. Have a great weekend! :)
Was waxed with Kristina very thorough job. Took her time and did it right. We had a great conversation almost forgetting why I was there. Looking ahead to my next appointment believe it or not.
Thank you so much for the review Darrell! We are glad you are satisfied with the waxing by Kristina.
First massage, definitely will return! Thank you Kristina, you’re the best!
Thank you Nate for the review! We are so happy you enjoyed your first massage with Kristina!
Kristina is amazing!! She always makes me feel relaxed and feeling brand new. Thank you, my friend
Thank you so much for the review! We are glad you enjoy the massage with Kristina.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
