Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Capitol Hill Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty88−1.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Capitol Hill Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.6★ from 471 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Hill Auto Service is better than 73% of oil change services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Hill Auto Service is better than 67% of oil change services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Hill Auto Service is better than 88% of oil change services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Hill Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Hill Auto Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Hill Auto Service is better than 45% of oil change services.C
45

Reviews for your job

Customers hired Capitol Hill Auto Service for 8 kinds of job.

Capitol Hill Auto Service for auto engine tuning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine tuning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Auto engine tuning”

Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They get the job done. Period.

Reasonable priceAuto engine tuningOil change
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have received excellent, honest service from Chris and the team at Capitol Hill Autos for over a decade. They have performed a wide range of maintenance and repairs and we wouldn’t take our vehicles anywhere else.

Great priceAir & cabin filter replacementAuto side view mirror repairTires
TimmyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best mechanic in the District of Columbia. I have been going to Chris at Capitol Hill Auto Service for over 7 years now. He has the best prices, shop hours, and service. He has worked on my 2005 Audi A6, 2010 Honda Civic, and 2015 Acura TLX. 10/10 would recommend to any and everyone looking for a new TRUSTWORTHY mechanic.

Customer photo from Timmy's review
Great priceElectrical repairTiresSteering & suspension repair
Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

You’re going to love these guys. Chris, the owner, and Ryan, the manager, at Capitol Hill Auto Service are true professionals and really know their cars. You're also going to love them because—and this is absolutely essential when dealing with mechanics—you can trust them, I mean, totally trust them. I've relied on…

A/C installation & repairBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical repairGeneral repairsOil change+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change42—
General repairs & maintenance37—
General repairs18—
Tires18—
Tire rotations18—
Auto maintenance17—
Brake service & repair16—
Wheel alignment15—

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