Auto repair shop · Washington, DC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty88−1.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.6★★★★★471 Google reviews · 24 photos
87%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Capitol Hill Auto Service for thorough repairs, fair pricing, and transparent communication regarding necessary work. Many highlight the shop's punctuality and long-standing reliability for routine and complex maintenance. However, critical reviews cite unresponsive phone lines, perceived rudeness from staff, and instances of unauthorized charges or failed repairs that required re-service elsewhere.
Google rating: 4.6 out of 5 from 471 reviews (87% five-star).
Reviews on this page: 471 Google reviews (347 with written comments, 5 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 24, 2026.
Service: Oil Change Service serving Washington, District of Columbia.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Capitol Hill Auto ServiceOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Hill Auto Service: 73/100 on this factor. Category median: 84.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Hill Auto Service: 67/100 on this factor. Category median: 76.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Hill Auto Service: 88/100 on this factor. Category median: 99.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Hill Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Hill Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Hill Auto Service: 45/100 on this factor. Category median: 59.C
45
Bar = this company · dark tick = category median.
Star ratings
471 Google reviews we collected
4.6of 5
5 stars40987%
4 stars143%
3 stars143%
2 stars92%
1 star255%
Praise vs complaints
Phrases our text analysis found in 347 written reviews
94%praise
Praise62794%
Complaints436%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2531%
Reasonable5569%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value12519%
Speed & response12018%
Honesty & trust11317%
Quality & results10616%
Staff & attitude8112%
Would recommend6510%
Communication609%
What customers talk about
We read 347 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Within 24 hours of receiving the vehicle they had it fixed for an incredibly fair price.”
“I found these quotes overpriced and dubious so I declined further services.”
“I needed the car quickly and the service couldn’t have been smoother.”
“Chris and his staff are thorough and reliable professionals.”
“I expected to pay a little extra for the convenience of a garage in Capitol Hill but literally every aspect of my experience with this garage has been shady.”
“He goes above and beyond to assure excellent service.”
“…uest nor did I approve (they did not ask me before doing it either), did not fix the windshield fluid issue (changed a hose but obviously didn't test…”
“Chris was kind enough to explain a couple things about the key to the car that I never understood for all the yrs I’ve been driving it.”
“Very unprofessional and I expected way more due to the high rating but maybe it’s bots posting these reviews because man this place is a doozy.”
“I highly recommend the team at Capitol Hill Auto Service!”
“I was so disappointed, especially because this auto shop was rated so highly and came highly recommended by Best of DC.”
“Quick communication over email and decently price for the install.”
“They do not communicate over the phone, only email.”
People customers mention
Chris57 reviews
Ryan11 reviews
Subaru3 reviews
Audi3 reviews
Metro3 reviews
Jeep3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Capitol Hill Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Shirley12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Chris and his staff are thorough and reliable professionals. We trust Capitol Hill Auto to keep our 11 year old auto in top condition. If necessary, Christ will keep the car overnight to insure the work is done properly
Electrical repairAir & cabin filter replacementAuto power window repair
Ethan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They put on new wheels for me from tire rack. It was quick and no TPMS or wheel speed issues. Quick communication over email and decently price for the install.
Reasonable priceTires
Marcia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We totally trust Chris at Capitol Hill Auto to take excellent care of our car. He goes above and beyond to assure excellent service.
Reasonable priceElectrical repair
PennieLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chris at Capitol Hill Auto took excellent care of my Mini Cooper for many years. Sadly I had to get rid of that car during Covid and traded it for a new VW Golf. The warranty on that car expired so I brought it to Capitol Hill recently for a battery problem. I needed the car quickly and the service couldn’t have…
Reasonable priceElectricalBattery
RogerLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chris at Capitol Hill Auto is great! Excellent and timely repairs at a fair price. Highly recommended.
Great priceTiresAuto side window replacementGeneral repairs & maintenance
Maurice9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Capitol Hill Auto provided a thorough oil change service and system check for our 2015 Toyota Avalon. They are a reliable and convenient auto service and repair shop for the community.
Chris and his staff are thorough and reliable professionals. We trust Capitol Hill Auto to keep our 11 year old auto in top condition. If necessary, Christ will keep the car overnight to insure the work is done properly
Services: Electrical repair, Air & cabin filter replacement, Auto power window repair, Steering & suspension repair, General repairs & maintenance, General repairs, Wheel alignment, Brakes
Barbara ThompsonLocal Guide · 19 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
They put on new wheels for me from tire rack. It was quick and no TPMS or wheel speed issues. Quick communication over email and decently price for the install.
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
Ethan, so good to hear the install went smoothly. We'd be glad to assist again; call anytime — nice to know our quick email updates.
Marcia Hoexter7 reviewsiTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
We totally trust Chris at Capitol Hill Auto to take excellent care of our car. He goes above and beyond to assure excellent service.
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · 2 weeks ago
Pleased he earned your trust. We're grateful you noted Chris's above-and-beyond care, Marcia, and we'll keep providing excellent service at Capitol Hill Auto.
Jerry Kennedy4 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Chris at Capitol Hill Auto took excellent care of my Mini Cooper for many years. Sadly I had to get rid of that car during Covid and traded it for a new VW Golf. The warranty on that car expired so I brought it to Capitol Hill recently for a battery problem. I needed the car quickly and the service couldn’t have been smoother. Chris responded to my early morning email right away. I brought the car in at about 9:30 and had it back before noon. The estimate, approval of work, and payment were all done online and super fast. Chris was kind enough to explain a couple things about the key to the car that I never understood for all the yrs I’ve been driving it. The work done was impecable and as my car ages and needs work, I won’t have any place but Capitol Hill Auto take care of it. Highly recommend!
Price assessment: Reasonable price
Services: Electrical, Battery
Response from the owner · 3 weeks ago
Thank you for allowing us to work with you all these years, we appreciate this recommendation!
Roger MattioliLocal Guide · 9 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Chris at Capitol Hill Auto is great! Excellent and timely repairs at a fair price. Highly recommended.
Price assessment: Great price
Services: Tires, Auto side window replacement, General repairs & maintenance, Auto engine diagnostic, General repairs, Wiper blade installation, Oil change
Response from the owner · 3 weeks ago
We appreciate your recommendation Roger!
Maurice Landes9 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Capitol Hill Auto provided a thorough oil change service and system check for our 2015 Toyota Avalon. They are a reliable and convenient auto service and repair shop for the community.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Wiper blade installation, Oil change
Response from the owner · 3 weeks ago
Hearing this made our day—so pleased the thorough oil change and system check on your 2015 Toyota Avalon felt reliable and convenient, Maurice. We'd love to care for you again.
Jon Penndorf6 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
