Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts

Experts Reviews · Company report
Capitol Hill Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty88−1.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Capitol Hill Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.6★ from 471 Google reviews

📞 Call (202) 543-5155Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Hill Auto Service is better than 73% of oil change services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Hill Auto Service is better than 67% of oil change services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Hill Auto Service is better than 88% of oil change services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Hill Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Hill Auto Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Hill Auto Service is better than 45% of oil change services.C
45

Reviews for your job

Customers hired Capitol Hill Auto Service for 8 kinds of job.

Capitol Hill Auto Service for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Electrical”

PennieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Chris at Capitol Hill Auto took excellent care of my Mini Cooper for many years. Sadly I had to get rid of that car during Covid and traded it for a new VW Golf. The warranty on that car expired so I brought it to Capitol Hill recently for a battery problem. I needed the car quickly and the service couldn’t have…

Reasonable priceElectricalBattery
Jaryn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris and his team are stellar. Their work is excellent and their prices competitive. A mechanic you can trust is worth their weight in gold and Chris is one of those.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Arantza3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super responsive, efficient and honest. Highly recommend!

Great priceTiresGeneral repairs & maintenanceElectrical
TimmyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best mechanic in the District of Columbia. I have been going to Chris at Capitol Hill Auto Service for over 7 years now. He has the best prices, shop hours, and service. He has worked on my 2005 Audi A6, 2010 Honda Civic, and 2015 Acura TLX. 10/10 would recommend to any and everyone looking for a new TRUSTWORTHY mechanic.

Customer photo from Timmy's review
Great priceElectrical repairTiresSteering & suspension repair
JoshuaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Man these guys are awesome! They do a great job. Very honest. Get you in and out with great service and great results.

BatteryElectricalAuto engine diagnostic
Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

You’re going to love these guys. Chris, the owner, and Ryan, the manager, at Capitol Hill Auto Service are true professionals and really know their cars. You're also going to love them because—and this is absolutely essential when dealing with mechanics—you can trust them, I mean, totally trust them. I've relied on…

A/C installation & repairBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
MoLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend! They live up to their google rating. I connected Capitol Hill Auto Service (CHAS) through the google maps/message/chat/browser thing (Which I didn't know you could do) - I told them the issue with my 2007 BMW 328i ABS unit. Communicated with Chris - very communicative over emails and messages.…

BrakesElectricalInstallation+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change42—
General repairs & maintenance37—
General repairs18—
Tires18—
Tire rotations18—
Auto maintenance17—
Brake service & repair16—
Wheel alignment15—

Compare with

Old Ox Tire & Auto logoOld Ox Tire & AutoExperts Score 90Washington · 4.88★Tenleytown Automotive logoTenleytown AutomotiveExperts Score 89Washington · 4.86★Metro Motor logoMetro MotorExperts Score 83Washington · 4.82★