Analyzing 10,644,79710.6M ReviewsFor 30,20230.2K Experts

Experts Reviews · Company report
Capitol Hill Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%46+3.3Craft & service penalty88−1.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Capitol Hill Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #127Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.6★ from 471 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Hill Auto Service is better than 73% of oil change services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Hill Auto Service is better than 67% of oil change services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Hill Auto Service is better than 88% of oil change services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Hill Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Hill Auto Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Hill Auto Service is better than 46% of oil change services.C
46

Reviews for your job

Customers hired Capitol Hill Auto Service for 8 kinds of job.

Capitol Hill Auto Service for wiper blade installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Wiper blade installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Wiper blade installation”

RogerLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Chris at Capitol Hill Auto is great! Excellent and timely repairs at a fair price. Highly recommended.

Great priceTiresAuto side window replacementGeneral repairs & maintenance
Maurice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Capitol Hill Auto provided a thorough oil change service and system check for our 2015 Toyota Avalon. They are a reliable and convenient auto service and repair shop for the community.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
Gigi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We bought a used car for our college kid and They did a great job checking it out and even though they discovered the AC needed more repair than we thought they got it fixed and found us a used spare tire before we had to head up to school.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
Theresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

capitol Hill Auto Service has been maintaining my 2016 Audi SQ5 engine since moving into the neighborhood 6 years strong! At 80000 miles, I am amazed how that the new engine feel, suspension, alignment, and condition reminds me of that day when I first drove and purchased it! This shop is the real deal.

Great priceSteering & suspension repairGeneral repairs & maintenanceTire rotations
Matthew11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been taking my car to Capitol Hill Auto for years now, I have been consistently impressed with their ability to finish jobs correctly and quickly. Never has there been an issue where my car needed additional work after leaving Capitol Hill Auto.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have received excellent, honest service from Chris and the team at Capitol Hill Autos for over a decade. They have performed a wide range of maintenance and repairs and we wouldn’t take our vehicles anywhere else.

Great priceAir & cabin filter replacementAuto side view mirror repairTires
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good neighborhood mechanic shop. Definitely recommended.

Reasonable priceAir & cabin filter replacementWiper blade installationOil change
Ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We’ve been using Capitol Hill Auto since our arrival in DC (14 years ago). Chris and his crew do a great job in diagnosing problems and servicing our vehicles.

Reasonable priceGeneral repairs & maintenanceWheel alignmentWiper blade installation
Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

You’re going to love these guys. Chris, the owner, and Ryan, the manager, at Capitol Hill Auto Service are true professionals and really know their cars. You're also going to love them because—and this is absolutely essential when dealing with mechanics—you can trust them, I mean, totally trust them. I've relied on…

A/C installation & repairBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
terri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceAuto windshield repairGeneral repairs & maintenanceTire rotations

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change42—
General repairs & maintenance37—
General repairs18—
Tires18—
Tire rotations18—
Auto maintenance17—
Brake service & repair16—
Wheel alignment15—

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