Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Capitol Transmission & Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%8+0.6Craft & service penalty93−0.7Momentum penalty85−1.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Capitol Transmission & Auto Care

Hartford, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 413 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capitol Transmission & Auto Care is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capitol Transmission & Auto Care is better than 71% of auto repair shops.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Capitol Transmission & Auto Care is better than 93% of auto repair shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capitol Transmission & Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capitol Transmission & Auto Care is better than 85% of auto repair shops.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Capitol Transmission & Auto Care is better than 8% of auto repair shops.F
8

Reviews for your job

Customers hired Capitol Transmission & Auto Care for 8 kinds of job.

Capitol Transmission & Auto Care for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#74 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Brakes”

Jose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very great place.affordable prices phenomenal Customer Service ,Great warranty ,very well cared for your vehicles and customers highly recommended will continue doing business with them.

Great priceTransmissionGeneral repairs & maintenanceTransmission replacement
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Went to Capitol Transmission on a recommendation of my regular car mechanic and was impressed with Brian and Paul’s professional honesty, friendliness and a wealth of information. I went in thinking I had a transmission issue but they quickly diagnosed it to be a brake problem. Fixed and running beautifully. Great experience! I would highly recommend!

Reasonable priceBrakes
JulieLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had several experiences with Capitol Transmission. They are always fair, communicative, and knowledgeable. I highly recommend them for any of your mechanical needs.

Auto A/C rechargeAuto brake repairAuto maintenance
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Couldn't be happier with my service at Capital Transmission. I had a handful of things going on with my 2007 Corolla. Paul quickly responded to my appointment request and I was able to drop my car off first thing Monday morning. Brian was welcoming and helpful. They were able to get the work done on my car within…

Brake service & repairBrakesExhaust
Sue8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am very pleased with the work done on my car. Paul and Brian are great to work with. The repairs were done right away and the big benefit is the warranty they provide.Will definitely go back!

BrakesElectrical
Delores4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my 2008 Ford Escape transmission rebuilt by Capitol Transmission in February of 2019. I was very satisfied with the job. Brian and Paul were friendly, professional, and extremely supportive. Their price for the rebuild was the lowest of two other transmissions shops that quoted me. In November of this year, I…

BrakesExhaustTransmission+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 40%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Transmission79—
Transmission repair19—
General repairs & maintenance12—
Transmission replacement6—
Brakes6—
Auto maintenance4—
Electrical3—
Electrical repair3—

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