Car detailing service · Allouez, WI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 46 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★398 Google reviews · 23 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Car Guard Detail & Auto Glass 4.9 out of 5 based on 398 reviews. Customers frequently praise the business for punctual service, fair pricing, and thorough interior and exterior detailing, as well as proper windshield installation. Recurring themes include friendly communication and attention to detail during vehicle maintenance. Minor criticisms involve aggressive review requests and occasional oversights with wiring or leftover dirt, while one low-star review cites internal employment practices.
Google rating: 4.9 out of 5 from 398 reviews (97% five-star).
Reviews on this page: 398 Google reviews (356 with written comments, 27 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Car Wash serving Allouez, Wisconsin.
Data from Google, last updated October 25, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
This companyCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Car Guard Detail & Auto Glass: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Car Guard Detail & Auto Glass: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Car Guard Detail & Auto Glass: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Car Guard Detail & Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Car Guard Detail & Auto Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Car Guard Detail & Auto Glass: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
398 Google reviews we collected
4.9of 5
5 stars38597%
4 stars103%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 356 written reviews
99%praise
Praise65199%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16525%
Staff & attitude14021%
Would recommend11117%
Speed & response9615%
Price & value9314%
Communication274%
Honesty & trust264%
What customers talk about
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are wonderful to work with and have great attention to detail!”
“Last week, I brought my car to a local shop (one which I thought was reputable) to have my tail lights tinted and they did a TERRIBLE job.”
“The staff was prompt and friendly and the job was completed on time.”
“If you’re looking to have your vehicle looking its absolute best, I highly recommend Car Guard.”
“I cannot recommend this place enough.”
“The new windshield was installed promptly and calibrated correctly.”
“They had it done on time and the price charged was a fair charge.”
“My new windshield looks great, and it wasn't overpriced!”
“His technician was amazing, he communicated very well, and he was helpful providing next steps.”
“We’ve trusted Car Guard Detail & Auto Glass with our fleet and vehicles for years.”
People customers mention
Todd42 reviews
Bay7 reviews
Jeep5 reviews
Safelite4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Car Guard Detail & Auto Glass for 8 kinds of job. Pick one to see what they paid and said.
Steve5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★
Customer service was great but was not very impressed with insulation. Prior to having my windshield replaced, the wires running to my transmitter for my remote start were nicely tucked under the headliner. When reattached after new install, the transmitter just seemed to be slapped on and no attempt to put wires…
Debbie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Just had my car detailed and it looks fantastic. I am so pleased with the workmanship, convenience and outcome. Highly recommend. Debbie
ralph3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Todd and his group are great to work with. Results of our ceramic coating on 2 new vehicles were as hoped. Highly recommend
DianeLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Todd was extremely helpful. The new windshield was installed promptly and calibrated correctly. Extremely happy with the service.
Cindy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Car guard has been taking care of my vehicle for many years. They are wonderful to work with and have great attention to detail!
Q7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Personalized service from Todd and his team. After answering all of our questions about the process of ceramic coating, we had them apply it to our vehicle. One year in and we couldn't be happier. 10 out of 10 recommend Todd and Car Guard Detail & Auto Glass for your auto needs
Customer service was great but was not very impressed with insulation. Prior to having my windshield replaced, the wires running to my transmitter for my remote start were nicely tucked under the headliner. When reattached after new install, the transmitter just seemed to be slapped on and no attempt to put wires behind headliner. I also noticed there is black sealant on the exterior of the vehicle itself, that I feel should have been cleaned off.
Response from the owner · 7 hours ago
Hi Steve, thank you for taking the time to share this honest feedback. We clearly fell short on the finishing details, and that's on us. We'd love the chance to make it right if you're open to bringing it back in. Your satisfaction matters to us, and we appreciate you giving us the opportunity to do better.
Debbie Phillips1 reviewiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Just had my car detailed and it looks fantastic. I am so pleased with the workmanship, convenience and outcome. Highly recommend. Debbie
Response from the owner · 3 days ago
Hi Debbie, thank you so much for taking the time to share this. It means a lot to us, and we're really glad you're happy with the result. We hope to see you again.
ralph marvin3 reviewsiTotal number of Google reviews ralph has written across all businesses on Google Maps, not just this one.
Todd and his group are great to work with. Results of our ceramic coating on 2 new vehicles were as hoped. Highly recommend
Response from the owner · 6 days ago
Hi Ralph, thank you so much for taking the time to share this. We're really glad everything turned out the way you hoped, and we appreciate you trusting us with both vehicles. Your recommendation means a lot to us.
Diane DixonLocal Guide · 19 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Todd was extremely helpful. The new windshield was installed promptly and calibrated correctly. Extremely happy with the service.
Response from the owner · a week ago
Diane, thank you so much for taking the time to share this. We're really glad everything went smoothly, and it means a lot to know you left happy. We hope to see you again if you ever need us.
Cindy Weller2 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Personalized service from Todd and his team. After answering all of our questions about the process of ceramic coating, we had them apply it to our vehicle. One year in and we couldn't be happier. 10 out of 10 recommend Todd and Car Guard Detail & Auto Glass for your auto needs
Response from the owner · 2 weeks ago
Thank you for taking the time to share this, and for trusting us with your vehicle. Knowing you're still happy a year later means a lot to us. We appreciate the kind words and the recommendation.
garth davies9 reviewsiTotal number of Google reviews garth has written across all businesses on Google Maps, not just this one.
Such exceptional service every time we are here! Todd and his crew always take fantastic care of our vehicles. It doesn’t matter if it’s a first-time application of a product or yearly maintenance - we have the same top-notch service every single time. Thank you Todd and Car Guard!
Response from the owner · 2 weeks ago
Thank you so much for this wonderful review. Customers like you make what we do truly worthwhile, and your continued trust in us means everything. We look forward to seeing you next time.
Ruth Vicente1 reviewiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
En este lugar me hicieron un buen trabajo me arreglaron el vidrio de atrás
Response from the owner · 2 weeks ago
Ruth, thank you so much for the 5 stars and for taking the time to share your experience. We're really glad it all worked out for you, and we hope to see you again whenever you need us.
