iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 26 pet hospiceiPosition by Experts Score among all companies we track in this category. · better than 92%
4.8★★★★★172 Google reviews · 20 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers praise the clinic for its compassionate staff, thorough examinations, and punctual appointments, noting that the smaller office environment helps reduce pet stress. Many highlight the friendly communication and affordable pricing, with some clients having used the practice for decades. However, a few low-star reviews cite issues with online order processing delays and inconsistent pricing, while one customer noted the clinic was closed during stated business hours.
Google rating: 4.8 out of 5 from 172 reviews (92% five-star).
Reviews on this page: 172 Google reviews (118 with written comments, 8 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: July 29, 2026.
Service: Pet Hospice serving Jackson, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Carlton Animal ClinicPet Hospice median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carlton Animal Clinic: 87/100 on this factor. Category median: 70.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carlton Animal Clinic: 84/100 on this factor. Category median: 58.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carlton Animal Clinic: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carlton Animal Clinic: 100/100 on this factor. Category median: 70.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carlton Animal Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carlton Animal Clinic: 43/100 on this factor. Category median: 45.C
43
Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
4.8of 5
5 stars15892%
4 stars63%
3 stars21%
2 stars11%
1 star53%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
98%praise
Praise12698%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price338%
Reasonable563%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6652%
Would recommend1814%
Quality & results1613%
Speed & response108%
Price & value97%
Honesty & trust54%
Communication43%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The attention paid to my cat was both professional and exemplary.”
“I highly recommend them for any vet services you may need.”
“Dr Carlton is very thorough with his exams & I appreciate that.”
“This clinic was very fast and head on with your pets this my 1st puppy that I actually took to vet I loved the staff and the loved Kardi I told her I…”
“Staff and docs personally care, they’re knowledgable and kind, it’s affordable, and appointment times are as advertized (not sitting in the office wai…”
“You can tell they know what they’re doing and have a genuine love and concern for my fur baby - Starr Dog Brown.”
“Dr Carlton is great to work with, he is knowledgeable and communicative.”
People customers mention
Doc4 reviews
Vet3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The attention paid to my cat was both professional and exemplary. My cat was relaxed during the entire process so much so that he purred while being examined.
Reasonable priceService not listed
RachelLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We live in Trenton and go to see Dr. Carlton in Jackson because he is so amazing with our German shepherd. Our boy has been to at least 2 other vets and none have been able to keep him calm and happy like Dr. Carlton has. I brought a huge German shepherd and a one year old baby with me and the entire visit was a…
Great price
MikeLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Friendly, knowledgeable, and punctual. Clearly cared for the well-being of my dog, made sure I had an opportunity to ask questions, and didn't force any "extras". Definitely found a good veterinarian here.
Reasonable price
Steve3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I am Linda Coman. I can't say enough about Dr.Carlton and his staff. I moved to Tennessee 5 years ago ,and have been to my share of Veterinarians..but none really met up to my expectations . Personality and kindness to my "Kids" has always been my top priorities for a Veterinarian. Dr.Carlton hands down fit the…
Reasonable priceService not listed
S3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Very clean facility! Friendly knowledgeable staff. Dr Carlton just amazing treated my old sweet girl very gently .
BRENDALocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Wonderful people with true hearts of gold. It feels wonderful to know that they are taking care of my pups!
The attention paid to my cat was both professional and exemplary. My cat was relaxed during the entire process so much so that he purred while being examined.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Hi John, thank you for your kind review! We’re so happy your cat felt relaxed and comfortable during the visit — hearing he purred through the exam truly makes our day! 🐱💙
Rachel Harmon PinkertonLocal Guide · 27 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
We live in Trenton and go to see Dr. Carlton in Jackson because he is so amazing with our German shepherd. Our boy has been to at least 2 other vets and none have been able to keep him calm and happy like Dr. Carlton has. I brought a huge German shepherd and a one year old baby with me and the entire visit was a very easy 15 minutes. He’s also very thorough and compassionate.
Price assessment: Great price
Response from the owner · 6 months ago
Thank you so much for your kind words, Rachel. We’re happy to hear your experience met your expectations and that you felt supported throughout your visit. It means a lot to be part of your dog’s care, and we look forward to being here whenever you need us!
Molly Hymers9 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Friendly, knowledgeable, and punctual. Clearly cared for the well-being of my dog, made sure I had an opportunity to ask questions, and didn't force any "extras". Definitely found a good veterinarian here.
Price assessment: Reasonable price
Response from the owner · 2 years ago
Thank you for your kind review! We look forward to caring for your dog again!
Steve Coman3 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
I am Linda Coman. I can't say enough about Dr.Carlton and his staff. I moved to Tennessee 5 years ago ,and have been to my share of Veterinarians..but none really met up to my expectations . Personality and kindness to my "Kids" has always been my top priorities for a Veterinarian. Dr.Carlton hands down fit the bill!. He actually really cares! I asked the Good Lord to please lead me to the right one this time.I wish I would have done it alot sooner. Thank you Jesus!!
Surrey and our newly adopted "Smitty" are in good hands.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 8 months ago
Thank you so much, Linda, for sharing your experience. We’re truly grateful you found the compassion, kindness, and care you were looking for, and we’re honored to be trusted with Surrey and sweet Smitty. Your words mean a great deal to our entire team, and we’re so glad you feel confident your pets are in good hands. 🐾
S Burkeen3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Love Carlton Animal Clinic!! Dr. Dave, Beth, and Tiffany are the best! You can tell they know what they’re doing and have a genuine love and concern for my fur baby - Starr Dog Brown. I highly recommend them for any vet services you may need.
Machelle Daniel-Hall1 reviewiTotal number of Google reviews Machelle has written across all businesses on Google Maps, not just this one.
They were all very kind, professional, compassionate, caring & you can tell they have a soft heart when it comes to animals & your pets, from Dr Carlton to his Staff. Dr Carlton is very thorough with his exams & I appreciate that. You don’t feel like you are just a # when you visit.
Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you for your kind words and for trusting us with your pet's care!
Drakkar Finley1 reviewiTotal number of Google reviews Drakkar has written across all businesses on Google Maps, not just this one.
