Carpet cleaning service · South Burlington, VT · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 42 stone cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★266 Google reviews · 19 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Carpet Cleaning Vermont 4.9 out of 5 based on 266 reviews, noting the owner replies to 95 percent of them. Customers frequently highlight punctual arrivals, clear communication, and fair pricing for carpet and rug cleaning services. Many describe the staff as professional and efficient, noting that low-water methods protect wood floors and dry quickly. A recurring criticism in low-star reviews involves unprofessional handling of repeat issues and appointment changes.
Google rating: 4.9 out of 5 from 266 reviews (97% five-star).
Reviews on this page: 266 Google reviews (187 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 19, 2026.
Service: Stone Cleaning Service serving South Burlington, Vermont.
Data from Google, last updated October 26, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Carpet Cleaning VermontStone Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Cleaning Vermont: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Cleaning Vermont: 94/100 on this factor. Category median: 97.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Cleaning Vermont: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Cleaning Vermont: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Cleaning Vermont: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Cleaning Vermont: 90/100 on this factor. Category median: 96.A
90
Bar = this company · dark tick = category median.
Star ratings
266 Google reviews we collected
4.9of 5
5 stars25897%
4 stars62%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 187 written reviews
99%praise
Praise39299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1634%
Reasonable3064%
Overpriced00%
Not sure12%
$259+5% vs typical stone cleaning services
Middle half of what 37 customers paid ($132–$390) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10126%
Staff & attitude9424%
Quality & results9223%
Would recommend4612%
Communication308%
Price & value277%
Honesty & trust51%
What customers talk about
We read 187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“it's the 2nd time I've had them clean, and they're just the best - fast and efficient.”
“Excellent cleaning and professional friendly service.”
“Jarrod and team were professional, courteous and did an amazing job on a well worn carpet.”
“He is great at what he does and is highly recommended!”
“They arrived right on time with excellent communication, and price was very fair.”
“Great service - effective, thorough, efficient, friendly and affordable.”
“This was our second time having Jarrod work with us - very reliable.”
People customers mention
Jarrod25 reviews
Jennifer6 reviews
Jen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Cleaning Vermont for 5 kinds of job. Pick one to see what they paid and said.
Robin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My mom had a tenant with a pet that moved out and the carpet was horrendous. She also had an area rug. Jarrod went above and beyond! We couldn’t be happier with his service and all the little extras he did! My mom was so happy and she complains about everyone!
NinaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Thank you for your exceptional caring for my carpet and rugs. Such a difference! Nina
Paid $500+Reasonable priceGeneral carpet cleaning
LindaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jarrod was prompt, pleasant and professional. Our carpets look great. Thank you!
JurijLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Great service - effective, thorough, efficient, friendly and affordable. Excellent work and completely satisfied
Paid $100–150Great priceGeneral carpet cleaning
AlexandraLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jarrod and his partner were fantastic! Right on time and they cleaned our stairs and landings in record time! We are so thankful!
RACHEL11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
The communication with Carpet Cleaning Vermont is very professional and easy. Booking a cleaning time online was convenient and the follow through before the appointment and the day of was excellent. We were impressed with the professional and friendly service and will definitely use the company again in the future.
My mom had a tenant with a pet that moved out and the carpet was horrendous. She also had an area rug. Jarrod went above and beyond! We couldn’t be happier with his service and all the little extras he did! My mom was so happy and she complains about everyone!
Price assessment: Great price
Price: $400–450
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 6 days ago
We enjoyed helping your mom and hanging with the 2 little dogs. Your mom was great to work with. The carpet downstairs is doing a lot better. It had some serious issues. Thanks for the great review. Jarrod.
Kim Swartz4 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Great Service. On time. Friendly. Efficient. Great results. Excellent communications. I have never used low-water carpet cleaning (VLM) before. I am more familiar with steam cleaning, but I liked the fact that the carpets dry faster and that my wood floors were better protected from moisture.
Price assessment: Reasonable price
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 3 weeks ago
Glad you enjoyed the service and the cleaning results. Thanks for also taking the time to leave 5 shiny stars. Jarrod.
Bob Neeld3 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Jarrod did an amazing job cleaning our carpets. We are moving out of town and are putting the condo on the market and want it looking it’s best. We should have been doing this on a yearly basis. I am extremely impressed with the way it turned out and he is a great guy to work with. Highly recommend!
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 months ago
Thank you Scott for taking the time to leave great review. All the best with everything. Jarrod.
John Turner4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Jarrod and team were professional, courteous and did an amazing job on a well worn carpet. They arrived right on time with excellent communication, and price was very fair. Will use them to do our carpets from now on.
Price assessment: Reasonable price
Services: General carpet cleaning
Response from the owner · 2 months ago
Thank you John for taking the time to leave a great review. See you again when you need help. Jarrod.
