R Hoover6 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot our big stains out!!! Very polite and quick and thorough!!
Carpet Couch Cleaning LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 36 upholstery cleaningPosition by Experts Score among all companies we track in this category. · better than 77%
5.0 ★★★★★ 581 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$209typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Carpet Couch Cleaning LLC at a glance
Customers frequently cite punctuality, friendly communication, and thorough results for carpet, couch, and rug cleaning services. The business maintains a high rating with active owner responses to the majority of feedback. However, several low-star reviews describe discrepancies between quoted prices and final bills, as well as instances where pet stains or odors persisted after the service was completed.
- Google rating: 5.0 out of 5 from 581 reviews (99% five-star).
- Reviews on this page: 581 Google reviews (546 with written comments, 72 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: November 1, 2026.
- Service: Upholstery Cleaner serving Denver, Colorado.
Data from Google, last updated November 1, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Couch Cleaning LLC: 98/100 on this factor. Category median: 96.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Couch Cleaning LLC: 97/100 on this factor. Category median: 96.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Couch Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Couch Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Couch Cleaning LLC: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
581 Google reviews we collected
- 5 stars57599%
- 4 stars20%
- 3 stars20%
- 2 stars00%
- 1 star20%
Praise vs complaints
Phrases our text analysis found in 546 written reviews
- Praise1,080100%
- Complaints30%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price12363%
- Reasonable7036%
- Overpriced11%
- Not sure21%
$209-15% vs typical upholstery cleaning
Middle half of what 168 customers paid ($153–$283) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results33131%
- Staff & attitude23422%
- Speed & response19618%
- Would recommend17416%
- Price & value676%
- Communication646%
- Honesty & trust172%
What customers talk about
We read 546 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex came to clean my carpet and did an amazing job!”
“He’s very friendly and everything turned out better than we expected.”
“Very friendly, quick service and cleaned my rug, couch and pillows.”
“Would 100% recommend him to anyone needing a couch cleaning!”
“Their services were affordable, reliable, and professional, and they showed up right on time.”
“Very prompt, great communication and did a great job!”
“The price was honestly amazing, especially for the quality of work he provided.”
People customers mention
- Alex 33 reviews
- Mike 18 reviews
- Marat 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Couch Cleaning LLC for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Shauntrece4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Alex came to clean my carpet and did an amazing job!! I got 3 rooms and stairs done!! He was efficient and knowledgeable! The process didn't take all day, and he was respectful of my belongings when moving them. Better access!! 10/10. I would highly recommend him! When booking ask for Alex!
Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Alex did a fantastic job cleaning our couch before our move into a new house! He was incredibly friendly, professional, and lovely to work with. The couch looks great, and we’re so happy to be starting fresh in our new home with a clean slate. Highly recommend Alex and his services.
Paid $100–150Great priceUpholstery cleaning
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Alex was amazing! He was timely, explained everything that he was doing and that couldn’t be done due to some previous staining, and friendly!
Paid $100–150Great priceGeneral carpet cleaning
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★
Alex was great and very knowledgeable! Appreciate his time and effort in cleaning our sofa, it’s so clean. Would recommend!
Paid $150–200
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alex was professional, friendly, and took his time to clean our mattress. Thank you for your amazing work!
Paid $100–150Great priceMattress cleaning
Kylie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did an awesome job and were super thorough with the cleaning! All of our spots were removed so I would definitely recommend them!
Paid $250–300Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 129 | $183–$334 |
| Carpet steam cleaning | 95 | $158–$327 |
| General carpet cleaning | 68 | $158–$340 |
| Pet stain & odor removal | 47 | $153–$309 |
| Area rug cleaning | 15 | $158–$440 |
| Mattress cleaning | 10 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 581 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Lindsey Kugler2 reviewsTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike did an amazing job! Couch looks brand new. Was very quick as well.
- Services: Upholstery cleaning
Courtney DagayevLocal Guide · 12 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work!
Raiza Ramirez2 reviewsTotal number of Google reviews Raiza has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job
Eric Pyfrom7 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlex was amazing! He was quick, and efficient! Would 100% recommend him to anyone needing a couch cleaning!
Shauntrece White4 reviewsTotal number of Google reviews Shauntrece has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlex came to clean my carpet and did an amazing job!! I got 3 rooms and stairs done!! He was efficient and knowledgeable! The process didn't take all day, and he was respectful of my belongings when moving them. Better access!! 10/10. I would highly recommend him! When booking ask for Alex!
- Price assessment: Reasonable price
- Price: $150–200
- Services: Carpet steam cleaning, General carpet cleaning
J. J.3 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was my pleasure to meet Akex. He did a wonderful job. Very professional and friendly. Thank you Alex.
Auramarina Guevara3 reviewsTotal number of Google reviews Auramarina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike arrived on time and did an excellent job. Thank you, Mike!
Kristin Jenick
Review from Google · view on GoogleMike is the best! He cleaned our couch and has done our carpet too! He’s very friendly and everything turned out better than we expected. Thank you Mike!
Response from the owner · a day ago
Kristin, thank you so much for this wonderful 5-star review! We're thrilled to hear that Mike has done such a fantastic job with both your couch and carpets, and especially that the results exceeded your expectations! It's always rewarding when customers trust us with multiple cleaning projects. Mike takes great pride in providing friendly, thorough service, and we'll make sure he hears your kind words. At Carpet Couch Cleaning LLC, we love helping families throughout Denver and the surrounding Colorado communities enjoy cleaner, fresher carpets and upholstered furniture. We truly appreciate your continued trust in our team, Kristin! Thanks again for choosing us for your carpet and couch cleaning needs. We look forward to helping you again!
Marissa Cannady5 reviewsTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlex was great! Very friendly, quick service and cleaned my rug, couch and pillows. I appreciated his help with getting my house ready for hosting this holiday season!
- Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a day ago
Marissa, thank you for such a lovely review! We're so happy Alex could help get your home fresh, clean, and ready for hosting this holiday season! Preparing for guests can be a busy time, so we're glad his friendly attitude and efficient service made things a little easier. It's wonderful to hear that you're pleased with the cleaning of your area rug, couch, and pillows. At Carpet Couch Cleaning LLC, we take pride in providing professional upholstery cleaning, area rug cleaning, and pet stain and odor removal services throughout Denver, Aurora, Lakewood, Arvada, and nearby Colorado communities. We'll be sure to share your kind feedback with Alex. Thank you again for trusting us with your home, Marissa! Wishing you a wonderful holiday season filled with great company and happy memories!
Business details
- Address: 4710 W 63rd Ave, Arvada, CO 80003
- Phone: (970) 368-2626
- Website: carpetcleancolorado.com
- Service area: Denver, CO