How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORECarpet Pro Cleaners
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 678 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Carpet Pro Cleaners for 5 kinds of job.
Carpet Pro Cleaners for general carpet cleaning
Clear ✕All 181 Google reviews tagged “General carpet cleaning” · showing 120
Very professional, friendly and fast. Kendra did a great job and would highly recommend!
I count on them every year to do great work, tackle pet stains, clean many area rugs, carpeted stairs, clean my 22 year old sectional (looks new now!) Very competent, kind folks, they are always welcome in my home. Highly recommend!
This is the second time we’ve had Carpet Pro Cleaners clean our carpets and we are very happy with their service. The men were on time, professional, personable, and did a great job! We will definitely call them again next time!
Aiden and his partner (so sorry, I forgot his name) were professional, prompt, and quick! They arrived right on time, we did a short walkthrough and they got to work. I was so impressed with how my carpets came out. I couldn't believe how efficient they were with the whole job. My house smells amazing and couch has…
I have used many carpet cleaners over the years and Carpet Pro is by far the best. They were very thorough and the carpets came out the cleanest over any other service I've used. Jon and Arden were polite, respectful and clearly have a customer-first mindset when it comes to service and outcome. In addition to…
Kyle and Dan were professional and did a great job. Both guys were great to work with and did not mind the fact that I had just moved in this past weekend. House was a complete mess but that was not a problem for them. If you are looking for the "right" company to go with. Go ahead and book online with these guys they are it.
Aidan and River cleaned my white area rug and the carpet in my two bedrooms. As usual, they did a fantastic job! They are courteous, professional and fast. Everything looks brand new. I highly recommend Carpet Pro Cleaners. This is my second time using them and both times they've done an amazing job. I've used…
Wyatt and Dan were very professional and on time with todays service. They explained the entire process and what to expect as well as products used and expected dry time..extremely friendly and very outgoing. I would highly recommend them to anyone looking to have carpets cleaned!
Wyatt and Savannah did an amazing job! They were fast yet very thorough, professional, on time, and went above and beyond. I am so happy I finally booked this service and will be using them again!
I had my carpet cleaned upstairs after a year of raising a puppy. Adrian and his coworker did an excellent job and my carpet and stairs look like they did when I first moved in.
Excellent experience. Service was incredibly quick and effective making a huge difference in our carpet and the feel of the home. The communication before and during service was impeccable. They were able to fit us in quickly and went above and beyond in every regard. Will use again and again!
I didn’t check the reviews before hiring Carpet Pro Cleaners and didn’t realize that they have such high ratings. As for my own experience, I’m happy with their service.
The team, Aiden and River, were wonderful! They were detail oriented, efficient and professional. Such a great company for carpet cleaning!
Daniel and Zach were super friendly, professional and did a great job getting my pet stains out!!
We have been using Carpet Pro Cleaners for three years now and they always do a great job. Would recommend without hesitation.
The team that came to our home were gracious, thoughtful, and knowledgeable, and took time to answer all of our questions and concerns. Not only were we pleased with the results, we learned a lot. Sadly, the store-bought products that we’ve used over the years have done more harm than good on our carpets and…
Very friendly, detail oriented and efficient. Our carpets looked great after they finished.
Such an awesome experience using this company. They were quick responding and quick cleaning. I will definitely be using them again.
They did a fantastic job!
My techs were highly professional and the work was great. They stayed in touch throughout the day about their arrival time, and were even able to arrive 30min early (after asking for permission to be early)! When they arrived, we walked through the area to be cleaned and they took note of my concerns. Then, they got…
The employees did a great job and they were cleaning old carpet with horrible stains. Upon finishing, they did something I’ve never seen before! The cleaned the hardwood floors and removed all traces of carpet cleaner
Very responsive. Extremely through. Upfront with pricing before & after the service so to understand all services & costs. Had a few pet stains there were several months old that they were able to remove. Great work.
Zack and John were professional, thorough, prompt and friendly! All of the spots were removed from the carpet as well...I would most definitely use this company again and recommend their services to my friends!
Aiden and River did a terrific job! In addition to being very happy with the job they did, they were pleasant and polite.
Very easy to schedule appointment online. I had questions about how long everything would take and maintenance after and they were very helpful in explaining everything. The two techs were friendly and professional. They did a really great job on old and dirty carpet and made recommendations on how we should care…
Zach and Dan were great. Friendly, courteous and professional. They did a fantastic job on my area Rugs and carpet. Thank you very much.
Carpet Pro Cleaners, Adin and River, did an outstanding job of cleaning our carpets in the master bedroom including the closet area, hallway and the bonus room. They ensured that all stains were addresses to my wife’s satisfaction. They were a very polite, knowledgeable and cheerful team. We would highly recommend this business and would use them again.
Thanks Aiden and Wyatt, these guys were awesome. Came in did the job, carpet looks spectacular, even gave me a van tour because I like nifty things. I would go with them again no problem.
They had technical difficulties with their system sending eta out, but called directly to inform they had arrive on time and gave me some time to meet them at job site. Guys were ready to get to work when I arrived. Overall guys did a excellent work, didn’t take them long and I will definitely be working with them again soon.
Excellent crew, on time, very courteous, professional. Great job.
The guys were fabulous and did a great job on the carpet cleaning. I would highly recommend them for your carpet.
Savanna and Aden did a great job. Both were professional and very knowledgeable about carpet stains. Booking them for my next property.
Great service and provided options but not pushy. Great experience from the time I called until they were done. Will definitely use them again!
They did a great job. The tecs were friendly and professional. Would definitely recommend and will use again
I was very pleased with this company! They booked me quickly and efficiently. The guys that came to clean were on time and finished in a timely manner. They were very friendly and informative. I’d definitely recommend them AND use them again!
Amazing service! I recommend the service to anyone looking to get their carpets clean. I had pet stains and odor issues and it was quickly resolved.
Fantastic experience, great guys and very helpful and courteous.
Zach and Dan are miracle workers! My dog had been sick and dI thought the stains would be impossible to remove. Zach and Dan did an incredible job removing the stains. The carpet looks great. In addition, Zach and Dan arrived promptly and completed the job in the exact amount of time as quoted - in a courteous…
Aidan and Savannah were excellent. Carpets looked great. Would use again! Highly recommend!
We had Zach and Wyatt come out after our dog got sick from eating some trash (explosive) and they did a FANTASTIC job! The guys were very professional, they thoroughly cleaned the trouble spots, communicated the process before they started and once they finished, answered my questions and others I hadn’t even…
Excellent service. Zack and Savannah were exceptionally professional and courteous. Both wore masks when inside our house while doing the work which we appreciate Carpets look great. We definitely recommend this company.
Professional, efficient and wonderful service! Aiden and Savannah were super quick and efficient in the process. Love that they took care to protect our walls during the cleaning. Glad we chose this company - 5 STARS!!!!
We were back and forth between replacing carpeting in one room or getting it cleaned . Since the price of replacement equalled getting the whole house carpeted ares cleaned we opted for the later. The communication of arrival time was outstanding. It allowed my husband and I who work at home time to rearrange our…
Daniel and Aden did an excellent job. Thank you for your professionalism
I've used Carpet Pro for years now as recommended by a friend. They always do a great job and are very efficient, friendly and professional.
The team that came out was great. They were very knowledgeable and helped recommend the best cleaning that met our needs and was within our budget. I was also incredibly grateful for their honesty in talking us through some particularly tough stains/odors from a sick kitty doing lots of marking. Theu also patched a…
Aiden and Savannah did a great job cleaning up some old stains and making our carpet look new.
The technicians from Carpet Pro were professional, friendly and meticulous when cleaning the couch and carpets. They provided information about their products and the process they used to clean. The team arrived on time and kept me informed prior to arrival. Highly recommend Aiden and River. Sara was terrific to work with when scheduling the appointment.
I just want to say from beginning, in the middle to the end, this company has been extremely polite, thorough, professional, while being friendly from beginning to end. You got the feeling as if they were not just going through the motions with their heads down to get the job done. They answered any questions I had…
Carpet Pro Cleaners was great from my initial inquiry all the way through job completion. Savannah and Zach were professional and helpful. I had the sense they were cleaning our carpet the way they would clean their own, with the same care and attention to detail. They went above and beyond on some stains and my…
CarpetPro did an awesome job and was efficient and professional! Will use their services again in the future.
Carpet Pro Cleaners were great! Constantly contacting me with updates, and they actually moved and cleaned under some of my smaller items without charging me. They also cut some stray threads from the Carpet. Carpet looks phenomenal! I highly recommend Carpet Pro Cleaners and would use them again without question.
Also did a stretch. 2nd time I have used them. Very pleased.
Very professional and knowledgeable team. It was so easy to book an appointment and our carpet looks and smells great!
The team from Carpet Pro was prompt, fast, and professional. They took exquisite care to protect our furniture while navigating our spiral staircase to clean the upstairs Berber carpet. My husband and I were planning on replacing the berber next year, but it looks and smells as though we might be able to wait…
THE BEST EVER! Quick and easy appointment booking online and was scheduled within 3 days of request and I got to choose various days, I got to choose what I wanted done, a pre-statement of the details and cost was emailed to me, I received a reminder text the day before stating the time frame of his arrival the…
The absolute best carpet cleaning company ever!
The carpet cleaners were knowledgeable, professional and on-time. I am very happy with the service and my carpets smell great! I will use them again in the future.
This company exceeded my expectations; I look forward to hiring them again. They were punctual and explained every part of the process. They were meticulous and thorough while cleaning the carpets and upholstery. Everything looks brand new.
Zach and River cleaned the carpets in my house today and did an amazing job! They paid close attention to detail and were very friendly. Thank you for making my carpets look so fresh!
Very prompt and professional company. The workmanship is outstanding. I will be using their services in the future. Great job!
The technicians were on time and promptly got our large home done. All of the carpets look brand new and were completely dry by the next morning.
Zack & River were two very nice young man. The whole process was easy from the start. Both men came in and are very polite and professional. They get the job done well and ask questions about our preference in certain areas we have from the cleaning being done. I appreciate there feedback and asking in the end if I…
The team at Carpet Pro Cleaners was amazing. Very friendly, professional and easy to communicate with. They were quick and thorough. My carpets have never looked better! Highly recommend!
Very professional and friendly. Prompt service. Even was able to remove some wax from the carpeting.
Rocked it out of the park again!! The customer service is honestly beyond compare! Carpets look new, and the gentlemen were super professional and had me laughing at the same time! Very caring and thorough and knowledgeable!
We closed on our home today and they were able to come right away so that we could have clean carpets for when we move in tomorrow. Nice guys, great service. Would recommend.
This is my updated review for this company as of December 13, 2021. Great local business. More reasonably priced than the big outfits, with outstanding service, easy scheduling and great work. I have used them four times and will do so again in the future. Had area rugs, sectional and ottoman, carpet cleaned. All…
They were on time, friendly, informative, efficient and did a wonderful job. Will definitely use them again.
Aiden S. and Quintin L. were fantastic. Carpet Pro Cleaners were able to quickly schedule my annual cleaning to remove pet odors and stains. They arrived on time, were extremely friendly and professional, and did a great job in a short amount of time. Would highly recommend!
Huge thanks to Quentin and River for removing the cat pee odor from my walk in closet. They were professional and very friendly! Quentin informed me what they were going to do before the service and showed me pictures of what my carpet looked like. I'm 100% happy with this service and definitely recommend. Calling…
Carpet Pro did an outstanding job on my carpet cleaning. They removed several large stains and patched a hole. John and Trevor were prompt, professional, and extremely helpful. I will definitely call Carpet Pro again.
We've worked with Carpet Pro Cleaners for over 10 years now and highly recommend them! The people who come clean are always on time, friendly, respectful, and efficient. They go above and beyond to clean difficult stains and always point out anything I may not have been aware of. They are very upfront and clear…
I couldn’t recommend Carpet Pro Cleaners enough. They called to give me an ETA and showed up on time, exactly when they said they would be there. Two staff members came and they couldn’t have been more polite. I was having two bedrooms cleaned, plus an area rug. One bedroom had a known pet urine accident. He pulled…
Kyle and Wyatt showed up ahead of schedule and were courteous and efficient during the 2.5 hours job. Their work exceeded expectations and was first rate; especially removing troublesome stains. Remarkable difference! We’d absolutely again call on Carpet Pro Cleaners and without reservation refer to family, friends, and strangers. Thank you!
Great job! Zach and River were very professional and worked very hard. Thanks!
Wonderful work. Zach and Wyatt were extremely professional, kind and friendly. We strongly recommend them.
The gentlemen showed up today and did an awesome job on our carpet. Very friendly and easy to talk to and explained everything they were doing with very clear instructions for me going forward. We will def use these guys again.
They came out next morning. Fast, they ran the whole time. Very friendly and concerned about doing a great job. I highly recommend and would use again. Not the least expensive and didn’t have “coupon deal”. Some times you pay a little more for the best.
John & Aiden were very polite and professional. We just bought anew home in Durham and noticed a moldy area on the carpet in a spare room and they did an awesome job of cleaning that area, deodorizing the room and cleaning an area rug. Would highly recommend! Here is a before and after picture of the problem area
Very professional, thorough and friendly. The technicians did a great job and we will definitely use them again in the future. Highly recommend!
So happy with our service!!! Q and River were excellent. Answered all our questions, we’re efficient, had lovely energy and we’re extremely thorough. We’re def going to be using them again!
CPC we’re excellent! I called them because of their great reviews and was not disappointed. Scheduling was easy, they arrived on time, and were professional in the work. My carpet looks/smells amazing! I had a few pet stains that are now gone. I will definitely recommend them and use them again. Happy customer :)
Carpet pro cleaners did an amazing job. Our 10 yard old carpets are now looking as good as new! They were on time and were quick to finish the job.
I'm so impressed! Super professional, outstanding job, excellent service. We will use Carpet Pro again, and I'd recommend them to anyone. Thank you -- great job!
The Bests!
I would definitely recommend Carpet Pro Cleaners. The staff was very professional and helpful. From a scheduling prospective, they were very communicative upfront in the process and also very understanding when I called the morning of my originally scheduled service to reschedule due to a family emergency. From a…
Have used CPC and highly recommend them to my clients! Our son just purchased a home. We knew there had been a pet but didn't realize just how bad the pet stains on the carpet were until he moved in. CPC did a GREAT job of cleaning the carpets (even came back & retreated a few problem spots); always friendly, on…
This was the easiest and most pleasant experience I have ever had with any company. Zach and Allen were thorough, knowledgeable, and educated me on what was required at every step. I selected this company based on previous good reviews, and they exceeded our expectations both in the work performed and the…
Carpet pro cleaners did a wonderful job cleaning my carpet. Very happy with the result. I will definitely use it again.
Will definitely use in the future. Short window of time waiting gor arrival. Fast and efficient. Carpets look and smell fantatastic.
Professional, and friendly staff. Very thorough and proficient with the cleaning.
Friendly, helpful staff and great service! Will absolutely use again.
Aiden and River were professional, friendly, informative and punctual. The cleaning far exceeded our expectations. Thank you for a great experience!
Unbelievably great experience! Listing house in 3 days, original company cancelled on me the afternoon before cleaning was scheduled. I called Jordan at Carpet Pro Cleaners and asked if she could squeeze me in the next morning as the photographer for the house listing was coming after the cleaning was scheduled.…
I’m very pleased with how our carpeting turned out. Also, these young men are very personable and eager to please their customers. We will definitely use their service again.
The crew this am was on time and courteous. They did a great job on some old stains, our carpets look great!
Great service, early, and fast. We are in the middle of moving and they were able to get around all of our stuff and the crazy chaos. They did fantastic and were super nice
I ordered Chinese takeout then proceeded spill it all over my carpet. It looked terrible! I called Carpet Pro Cleaners and they sent out Zack and River who promptly came out and did an incredible job. Not only did they get rid of any evidence of my Chinese mishap but made the carpet look, feel and smell better than…
Absolutely the best carpet cleaning company I’ve ever used! And I’ve used quite a few! Wes and River were both extremely courteous and thorough. They didn’t want to leave until they made my picky husband completely satisfied, which required cleaning a mess in his office. Above and beyond! As of right now the carpet…
Fantastic customer service and carpet cleaning. Would recommend to all in the Triangle area.
Aiden and River arrived on time and did a great job. Easy online booking process with confirmation and reminders.
Carpet Pro cleaners did an outstanding job cleaning our carpet that hadn't been cleaned in a long time. The guys that came out were very friendly and professional. The carpet looks great! They were even able to remove a deep stain in one of the bedrooms. I would highly recommend them and will be using them again.
Amazing service! My carpets look like new.
This is my first time using a professional carpet cleaning business and I am so happy I did! Carpet Pro Cleaners cleaned three rooms in our house as well as a walk in closet. As a bonus, they cleaned one of our hallways completely free of charge. After leaving, one of the technicians vaccumed the stairs (free of…
Allan and Aiden were excellent! They cleaned our entire home and got out carpet stains I hadn’t even imagined they could. This team was professional and personable, I would recommend this company’s services to anyone!
Carpet Pro Cleaners were excellent. They were great on the phone when setting everything up from getting me an estimate to finding out when would be the best time to come out and get the job done. They came out and did a carpet stretch in two spots and both spots now look new and then they cleaned four rooms for us…
Tech's were on time and did a great job. They were thorough and completed the work quickly. Both Zack and Kyle were friendly and professional. I highly recommend this Carpet Pros.
Great service! I had my carpet stretched and cleaned. Very thorough and detailed work; my carpet looks brand new again. A bonus is that the house smells great! I would highly recommend Carpet Pro for you carpet care needs.
Extremely happy with the service provided by Carpet Pro Cleaners. They were punctual, professional, and personable, and did an awesome job. The carpets looked great. The products they use are eco friendly and left the house smelling nice and clean! We will definitely use them again.
Allen and Adam were prompt, had great communication, and were extremely professional! I’ve used the same carpet guy for years and I think we will switch to Carpet Pro Cleaners due to the value, speed and amazing results! Thanks guys!
These guys were awsom . Very professional wonderful job
ZACH did a wonderful job ! He had a positive attitude and very good service
Very thorough job cleaning, friendly and professional.
Aiden and Brett did such a fantastic job! They were quick and efficient. We have a dog, so I really like that everything is natural and pet friendly. Our carpet looks like new and our house smells amazing! Highly recommend!
Great job by two very knowledgeable and professional technicians, Auden and Zack. Couldn’t be happier. I’ll definitely call them next time, too!
Thank you Adam & Kyle for being professional, kind fast!
The technician provided and awesome outcome!
We had carpet pro to perform cleaning and stretching on all our carpeted rooms. To start Wesley came out to get a complete overview of job and give a quote. Most venders we spoke with only quoted over phone, without seeing the rooms, but since he couldn’t get a good view based on the pictures I took, he came out. I…
Kyle and Adam were top professionals who thoroughly explained everything. They did an amazing job handling the tough dog fur present and the place looks great. They showed up right on time and followed all proper procedures for COVID-19 related protocols. I will certainly use them again and highly recommend them! Thanks Kyle and Adam!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 181 | $146–$303 |
| Pet stain & odor removal | 91 | $144–$260 |
| Area rug cleaning | 57 | $158–$434 |
| Upholstery cleaning | 53 | $170–$340 |
| Carpet steam cleaning | 21 | $153–$315 |
