Carpet cleaning service · Raleigh, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 40%
5.0★★★★★678 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
67%reviews answered by the owner
$424typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Carpet Pro Cleaners offers professional carpet, rug, and upholstery cleaning with punctual arrival times and clear communication regarding appointments. Reviewers frequently note thorough stain removal, furniture moving, and fair pricing, while some mention the company's use of environmentally friendly products. One recurring criticism involves the excessive noise generated by their van-based equipment, and another notes a discrepancy regarding service area boundaries despite the company's proximity to the customer's location.
Google rating: 5.0 out of 5 from 678 reviews (99% five-star).
Reviews on this page: 678 Google reviews (564 with written comments, 22 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 13, 2026.
Service: Upholstery Cleaner serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Carpet Pro CleanersUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Pro Cleaners: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Pro Cleaners: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Pro Cleaners: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Pro Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Pro Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Pro Cleaners: 37/100 on this factor. Category median: 88.D
37
Bar = this company · dark tick = category median.
Star ratings
678 Google reviews we collected
5.0of 5
5 stars67399%
4 stars20%
3 stars10%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 564 written reviews
99%praise
Praise1,36499%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price229%
Reasonable571%
Overpriced00%
Not sure00%
$424+77% vs typical upholstery cleaning
Middle half of what 3 customers paid ($388–$637) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38228%
Quality & results34125%
Speed & response25418%
Would recommend22216%
Communication735%
Price & value705%
Honesty & trust332%
What customers talk about
We read 564 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team from Carpet Pro was professional, communicated well about their arrival time, and did an excellent job!”
“Their attention to detail and quality products keep us coming back over and over again.”
“After having our couches cleaned by someone else who did a terrible job we were about to buy brand new ones until Zach and Mandy were highly recommend…”
“Our technician, Zach, is always prompt, friendly and informative.”
“These guys worked their tails off not only do I highly recommend them.”
“I can't recommend them enough.”
“Aiden and Mandy were great, they communicated clearly, showed upon time, respected my property and when they left my carpets and furniture looked amazing!”
“They are reasonable priced and add more protection.”
“Liked that they kept me on the loop about their arrival time and that there were not hidden charges, what they quoted is what you pay.”
“Highly recommend this affordable and reliable company and its technicians!”
People customers mention
River24 reviews
Zach22 reviews
Aiden17 reviews
John16 reviews
Zack15 reviews
Stacy13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Pro Cleaners for 5 kinds of job. Pick one to see what they paid and said.
Chris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had them clean a very large rug from our screened porch. Years of smoking and pets and pollen left it very stained. I was considering buying a new rug. Carpet Pros picked it up and cleaned it in their shop. They did the "rug bathing" treatment, several times, over the weekend and returned it this morning. They…
Paid $400–450Reasonable priceArea rug cleaning
Galen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Carpet Pro Cleaners are the best carpet cleaners I have ever used. Their attention to detail and quality products keep us coming back over and over again. Our technician, Zach, is always prompt, friendly and informative. I've learned so much about our carpets and rugs from him. In addition, the consistency with the…
ValerieLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This was the second time having Carpet Pro Cleaners clean our living room furniture and rug, and again we're extremely pleased with the results and their customer service. Zach and Sterling did a great job, and were very professional and friendly.
If I could give these guys 10 stars I would from the minute I called. The customer service goes above and beyond Aiden and Chaz worked very hard in my home. They did a basement carpet a bedroom carpet and area carpet stairs and a few other areas… including cleaning and sealing two bathrooms.
These guys worked their tails off not only do I highly recommend them. I suggest if you do hire them you make sure you do not forget to tip them. They go above and beyond.
I’ve used other companies And I’ve known the minute they left, but I was not satisfied not the case with these two my home looks amazing. I have two big English Golden retrievers. They worked around them and they certainly made my house much cleaner and smelling much nicer.
Price assessment: Great price
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 4 days ago
Thank you so much, Tracey! You are a 10 Star Customer! Aiden and Chaz we're proud to show off their plate of cookies; they said it was a joy working with you. We appreciate your kind words and you taking care of our technicians. Hope you are having a wonderful October and we look forward to seeing you for any future projects!
Chris Hoomani4 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
We had them clean a very large rug from our screened porch. Years of smoking and pets and pollen left it very stained. I was considering buying a new rug. Carpet Pros picked it up and cleaned it in their shop. They did the "rug bathing" treatment, several times, over the weekend and returned it this morning. They moved furniture and got everything put back in place. Very friendly. Rug looks new. Highly recommend.
Price assessment: Reasonable price
Price: $400–450
Services: Area rug cleaning
Response from the owner · a month ago
Thank you so much for taking the time to review us, Chris! We're so happy that you're pleased with the results of the rug bathing, and glad to earned your recommendation!
Kelsey GarnerLocal Guide · 16 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
I am so pleased with my rug and sofa cleaning. Friendly staff and detailed work. They spent time to make sure the results were perfect and they kept everything nice and tidy when they left. I will absolutely use them again.
Price assessment: Reasonable price
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · 5 months ago
Thank you for your great review, Kelsey! We're glad that we were able to get fantastic results for you. Your technicians will be so thrilled! Please give us a call when you're ready for your next service!
Philip BordenLocal Guide · 21 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
We had a few rooms and an area rug cleaned. The team from Carpet Pro was professional, communicated well about their arrival time, and did an excellent job! I would definitely use their services again in the future.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 6 months ago
We appreciate you reviewing us, Philip! We hope to see you again in the future if you have any cleaning needs!
Timothy Saunooke14 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Extremely satisfied with their service. Aiden and his support ensured our satisfaction. They are head and shoulders above the competition. Highly recommend!
Response from the owner · 7 months ago
Thank you for leaving us two glowing 5-star reviews, Timothy! We love to receive praise for the technicians, as they put so much effort into all of their work - as I'm sure you noticed. We'll be sure to let Aiden know he has another satisfied customer!
Galen Wilson3 reviewsiTotal number of Google reviews Galen has written across all businesses on Google Maps, not just this one.
Carpet Pro Cleaners are the best carpet cleaners I have ever used. Their attention to detail and quality products keep us coming back over and over again. Our technician, Zach, is always prompt, friendly and informative. I've learned so much about our carpets and rugs from him. In addition, the consistency with the same tech each time means he knows our carpets and our trouble spots. Their spray cleaner is the only thing that gets our pet stains out between treatments. We really couldn't be happier with their cleans and recommend them to everyone.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 8 months ago
Thank you for the 5-star review, Galen! We really appreciate such kind words from a repeat customer! We are grateful to be able to provide the consistency and knowledge that you've mentioned here and we will pass this along to your technicians. They will be so excited to receive this feedback!
Valerie SchwartzLocal Guide · 40 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
This was the second time having Carpet Pro Cleaners clean our living room furniture and rug, and again we're extremely pleased with the results and their customer service. Zach and Sterling did a great job, and were very professional and friendly.
Price assessment: Reasonable price
Price: $350–400
Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a year ago
Thank you for leaving us a 5-star review, Valerie! We were glad to come out again and get the upholstery and rug freshened up for you; we're happy they came out nicely. We pride ourselves on our technicians' work and our customer service. Keep us in mind for the next cleaning you may need!
Pecolia PettwayLocal Guide · 138 reviewsiTotal number of Google reviews Pecolia has written across all businesses on Google Maps, not just this one.
I had the pleasure of working with Carpet Pro Clean and was very impressed with their service. I read all the reviews before choosing this company, and I’m glad I did. The team was professional, efficient, and did a great job in a short amount of time. I believe the gentleman’s name was Zack, and he was training a young lady—both of them were wonderful to work with. My carpets are a bit dated, but they managed to make them look fresh and revived. Highly recommend!
Response from the owner · a year ago
Thank you so much for your review, Pecolia! We appreciate you taking the time to let us know you appreciate our business and our technicians. We're happy to hear the carpets freshened up nicely and please remember us for the next cleaning!
Hanna GibbsLocal Guide · 88 reviewsiTotal number of Google reviews Hanna has written across all businesses on Google Maps, not just this one.
Updating my review because I hired this service again in 2025 for another move-out clean. They again did a great job and I would definitely work with them again
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I hired this company for my move-out (required per my lease). They were very friendly and professional and did a great job!
Response from the owner · Edited a year ago
Thank you for taking to time to give us another 5 star review, Hanna! We're happy to help with your move-out and hope you reach out to us for any future carpet cleaning you may need!
Ashley Snell2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
