How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORECarpet Pro Cleaners
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 678 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Carpet Pro Cleaners for 5 kinds of job.
Carpet Pro Cleaners for pet stain & odor removal
Clear ✕All 91 Google reviews tagged “Pet stain & odor removal”
If I could give these guys 10 stars I would from the minute I called. The customer service goes above and beyond Aiden and Chaz worked very hard in my home. They did a basement carpet a bedroom carpet and area carpet stairs and a few other areas… including cleaning and sealing two bathrooms. These guys worked their…
Carpet Pro Cleaners are the best carpet cleaners I have ever used. Their attention to detail and quality products keep us coming back over and over again. Our technician, Zach, is always prompt, friendly and informative. I've learned so much about our carpets and rugs from him. In addition, the consistency with the…
This was the second time having Carpet Pro Cleaners clean our living room furniture and rug, and again we're extremely pleased with the results and their customer service. Zach and Sterling did a great job, and were very professional and friendly.
We had our bedroom and hallway carpet cleaned this week and they did an amazing job!! The carpet looks and feels great, the house smells amazing, and I love that they use green products since I have 2 dogs. I highly recommend them and will definitely be using them anytime I need the carpets cleaned in the future.
Aiden and his partner (so sorry, I forgot his name) were professional, prompt, and quick! They arrived right on time, we did a short walkthrough and they got to work. I was so impressed with how my carpets came out. I couldn't believe how efficient they were with the whole job. My house smells amazing and couch has…
Aidan and River cleaned my white area rug and the carpet in my two bedrooms. As usual, they did a fantastic job! They are courteous, professional and fast. Everything looks brand new. I highly recommend Carpet Pro Cleaners. This is my second time using them and both times they've done an amazing job. I've used…
Wyatt and Dan were very professional and on time with todays service. They explained the entire process and what to expect as well as products used and expected dry time..extremely friendly and very outgoing. I would highly recommend them to anyone looking to have carpets cleaned!
Wyatt and Savannah did an amazing job! They were fast yet very thorough, professional, on time, and went above and beyond. I am so happy I finally booked this service and will be using them again!
I had my carpet cleaned upstairs after a year of raising a puppy. Adrian and his coworker did an excellent job and my carpet and stairs look like they did when I first moved in.
Excellent experience. Service was incredibly quick and effective making a huge difference in our carpet and the feel of the home. The communication before and during service was impeccable. They were able to fit us in quickly and went above and beyond in every regard. Will use again and again!
This company is incredible. I used them multiple times. They're always exceed my expectations. This time I called on them preparing my house for sale. And even my real estate agent who've seen a lot was impressed.
Aiden and River were great!
We have been using Carpet Pro Cleaners for three years now and they always do a great job. Would recommend without hesitation.
The team that came to our home were gracious, thoughtful, and knowledgeable, and took time to answer all of our questions and concerns. Not only were we pleased with the results, we learned a lot. Sadly, the store-bought products that we’ve used over the years have done more harm than good on our carpets and…
Carpet Pro just finished cleaning and stretching out carpets in four rooms, including some pet stains from a pandemic pup, and some significant dirt from 10 years of living. The team was right on time, hard working, and communicated about everything they were doing. Everything looks great! Really impressed!
My techs were highly professional and the work was great. They stayed in touch throughout the day about their arrival time, and were even able to arrive 30min early (after asking for permission to be early)! When they arrived, we walked through the area to be cleaned and they took note of my concerns. Then, they got…
Kyle and River were fantastic. They were on time, friendly, they explained everything they were doing clearly, and they did a great job.
Very responsive. Extremely through. Upfront with pricing before & after the service so to understand all services & costs. Had a few pet stains there were several months old that they were able to remove. Great work.
Very easy to schedule appointment online. I had questions about how long everything would take and maintenance after and they were very helpful in explaining everything. The two techs were friendly and professional. They did a really great job on old and dirty carpet and made recommendations on how we should care…
Zach and Dan were great. Friendly, courteous and professional. They did a fantastic job on my area Rugs and carpet. Thank you very much.
Price was incredible, people that provided the service were very professional and all about how to take care of my furniture. Great experience all around, thanks!
Great service and provided options but not pushy. Great experience from the time I called until they were done. Will definitely use them again!
They did a great job. The tecs were friendly and professional. Would definitely recommend and will use again
I was very pleased with this company! They booked me quickly and efficiently. The guys that came to clean were on time and finished in a timely manner. They were very friendly and informative. I’d definitely recommend them AND use them again!
Amazing service! I recommend the service to anyone looking to get their carpets clean. I had pet stains and odor issues and it was quickly resolved.
Fantastic experience, great guys and very helpful and courteous.
Zach and Dan are miracle workers! My dog had been sick and dI thought the stains would be impossible to remove. Zach and Dan did an incredible job removing the stains. The carpet looks great. In addition, Zach and Dan arrived promptly and completed the job in the exact amount of time as quoted - in a courteous…
Aidan and Savannah were excellent. Carpets looked great. Would use again! Highly recommend!
We had Zach and Wyatt come out after our dog got sick from eating some trash (explosive) and they did a FANTASTIC job! The guys were very professional, they thoroughly cleaned the trouble spots, communicated the process before they started and once they finished, answered my questions and others I hadn’t even…
We were back and forth between replacing carpeting in one room or getting it cleaned . Since the price of replacement equalled getting the whole house carpeted ares cleaned we opted for the later. The communication of arrival time was outstanding. It allowed my husband and I who work at home time to rearrange our…
The team that came out was great. They were very knowledgeable and helped recommend the best cleaning that met our needs and was within our budget. I was also incredibly grateful for their honesty in talking us through some particularly tough stains/odors from a sick kitty doing lots of marking. Theu also patched a…
Aiden and Savannah did a great job cleaning up some old stains and making our carpet look new.
I just want to say from beginning, in the middle to the end, this company has been extremely polite, thorough, professional, while being friendly from beginning to end. You got the feeling as if they were not just going through the motions with their heads down to get the job done. They answered any questions I had…
THE BEST EVER! Quick and easy appointment booking online and was scheduled within 3 days of request and I got to choose various days, I got to choose what I wanted done, a pre-statement of the details and cost was emailed to me, I received a reminder text the day before stating the time frame of his arrival the…
The absolute best carpet cleaning company ever!
This company exceeded my expectations; I look forward to hiring them again. They were punctual and explained every part of the process. They were meticulous and thorough while cleaning the carpets and upholstery. Everything looks brand new.
Very prompt and professional company. The workmanship is outstanding. I will be using their services in the future. Great job!
The technicians were on time and promptly got our large home done. All of the carpets look brand new and were completely dry by the next morning.
Zack & River were two very nice young man. The whole process was easy from the start. Both men came in and are very polite and professional. They get the job done well and ask questions about our preference in certain areas we have from the cleaning being done. I appreciate there feedback and asking in the end if I…
This is my updated review for this company as of December 13, 2021. Great local business. More reasonably priced than the big outfits, with outstanding service, easy scheduling and great work. I have used them four times and will do so again in the future. Had area rugs, sectional and ottoman, carpet cleaned. All…
Aiden S. and Quintin L. were fantastic. Carpet Pro Cleaners were able to quickly schedule my annual cleaning to remove pet odors and stains. They arrived on time, were extremely friendly and professional, and did a great job in a short amount of time. Would highly recommend!
Huge thanks to Quentin and River for removing the cat pee odor from my walk in closet. They were professional and very friendly! Quentin informed me what they were going to do before the service and showed me pictures of what my carpet looked like. I'm 100% happy with this service and definitely recommend. Calling…
Carpet Pro did an outstanding job on my carpet cleaning. They removed several large stains and patched a hole. John and Trevor were prompt, professional, and extremely helpful. I will definitely call Carpet Pro again.
Excellent experience!
We've worked with Carpet Pro Cleaners for over 10 years now and highly recommend them! The people who come clean are always on time, friendly, respectful, and efficient. They go above and beyond to clean difficult stains and always point out anything I may not have been aware of. They are very upfront and clear…
I couldn’t recommend Carpet Pro Cleaners enough. They called to give me an ETA and showed up on time, exactly when they said they would be there. Two staff members came and they couldn’t have been more polite. I was having two bedrooms cleaned, plus an area rug. One bedroom had a known pet urine accident. He pulled…
Wonderful work. Zach and Wyatt were extremely professional, kind and friendly. We strongly recommend them.
The gentlemen showed up today and did an awesome job on our carpet. Very friendly and easy to talk to and explained everything they were doing with very clear instructions for me going forward. We will def use these guys again.
Very professional, thorough and friendly. The technicians did a great job and we will definitely use them again in the future. Highly recommend!
So happy with our service!!! Q and River were excellent. Answered all our questions, we’re efficient, had lovely energy and we’re extremely thorough. We’re def going to be using them again!
CPC we’re excellent! I called them because of their great reviews and was not disappointed. Scheduling was easy, they arrived on time, and were professional in the work. My carpet looks/smells amazing! I had a few pet stains that are now gone. I will definitely recommend them and use them again. Happy customer :)
Carpet pro cleaners did an amazing job. Our 10 yard old carpets are now looking as good as new! They were on time and were quick to finish the job.
The Bests!
I would definitely recommend Carpet Pro Cleaners. The staff was very professional and helpful. From a scheduling prospective, they were very communicative upfront in the process and also very understanding when I called the morning of my originally scheduled service to reschedule due to a family emergency. From a…
Have used CPC and highly recommend them to my clients! Our son just purchased a home. We knew there had been a pet but didn't realize just how bad the pet stains on the carpet were until he moved in. CPC did a GREAT job of cleaning the carpets (even came back & retreated a few problem spots); always friendly, on…
This was the easiest and most pleasant experience I have ever had with any company. Zach and Allen were thorough, knowledgeable, and educated me on what was required at every step. I selected this company based on previous good reviews, and they exceeded our expectations both in the work performed and the…
Friendly, helpful staff and great service! Will absolutely use again.
Aiden and River were professional, friendly, informative and punctual. The cleaning far exceeded our expectations. Thank you for a great experience!
Absolutely the best carpet cleaning company I’ve ever used! And I’ve used quite a few! Wes and River were both extremely courteous and thorough. They didn’t want to leave until they made my picky husband completely satisfied, which required cleaning a mess in his office. Above and beyond! As of right now the carpet…
Zach and Mason were awesome - arrived promptly at 8am and got started right away. I had two area rugs I was uncertain about so Zach looked at the tags and confirmed they could not be cleaned using their system, as it might ruin the rugs. Really appreciate his honesty. They cleaned my sectional and kitchen table…
This is my first time using a professional carpet cleaning business and I am so happy I did! Carpet Pro Cleaners cleaned three rooms in our house as well as a walk in closet. As a bonus, they cleaned one of our hallways completely free of charge. After leaving, one of the technicians vaccumed the stairs (free of…
Very thorough job cleaning, friendly and professional.
Aiden and Brett did such a fantastic job! They were quick and efficient. We have a dog, so I really like that everything is natural and pet friendly. Our carpet looks like new and our house smells amazing! Highly recommend!
This was my 2nd time using Carpet Pro Cleaners and again extremely happy with the results. Zach and Allen were on time, professional, knowledgeable and thorough. They even cleaned my foyer rug when leaving (as a courtesy) since they walked on it to enter the house. Highly recommend!
Kyle and Adam were top professionals who thoroughly explained everything. They did an amazing job handling the tough dog fur present and the place looks great. They showed up right on time and followed all proper procedures for COVID-19 related protocols. I will certainly use them again and highly recommend them! Thanks Kyle and Adam!
Aiden and Bret were wonderful. They took Covid safety precautions seriously which I appreciated immensely. They were professional, informative, and worked hard to get the carpeting in the home we just bought looking like new again. They did an Amazing job!!! I will definitely use this company again. Thank You!!!
We moved into a new home and wanted to make sure everything was clean and fresh for our family. Aiden & Brett showed on time, were super friendly and professional and did an amazing job! The carpet looks and smells so much better! Will absolutely use this company again!
I use Carpet Pro Cleaners every year to clean our carpets and remove pet stains. They do an awesome job. They’re on-time, quick, and reasonably priced. Additionally, everyone is so nice and professional. For the most recent cleaning, Jordan was super helpful with scheduling the appointment. Aiden and Bret did a…
These guys showed up on time and cleaned the carpets great. They also stretched and repaired a carpet that a dog damaged.
I contacted this company due to their consistent five star rating in my Neighborhood News. After having them here today, I will add my five stars. The two young men were very polite, quick and efficient. I’m very happy with the outcome. My carpets look great!
We woke up to a pet mess emergency and Carpet Pro sent a team right out. They were courteous, professional and most of all, did a fantastic job. I highly recommend them and will continue to use them exclusively for all of our carpet and upholstery needs.
The whole experience with Carpet Pro Cleaners was excellent from start to finish. Setting up the appointment to the contact I received before the appointment was easy and really helpful. Kyle and Brett were on time, professional, kind and thorough. They did an excellent job and kept in contact with me letting me…
Gary & Allen were outgoing, professional, and identified areas they could repair or better address with their service - repaired a small area and stretched another. Our 22 year old carpet looks amazing and they did a phenomenal job on where it meets the walls!
These folks showed up on time. Dealt with the pet stain removal and explained how they would address the problem. We are pleased with the results and will certainly call them again in the future!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 181 | $146–$303 |
| Pet stain & odor removal | 91 | $144–$260 |
| Area rug cleaning | 57 | $158–$434 |
| Upholstery cleaning | 53 | $170–$340 |
| Carpet steam cleaning | 21 | $153–$315 |
