Auto body shop · Burleson, TX · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#105 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★657 Google reviews · 24 photos
91%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for friendly staff, efficient insurance coordination, and detailed vehicle cleaning upon return. Recurring themes highlight consistent communication updates during repairs and high satisfaction with the final quality of bodywork. However, low-star reviews cite patterns of delayed repairs, incomplete mechanical fixes, and unresponsiveness when customers follow up on warranty issues or unresolved damage.
Google rating: 4.8 out of 5 from 657 reviews (91% five-star).
Reviews on this page: 658 Google reviews (489 with written comments, 27 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 22, 2026.
Service: Auto Repair Shop serving Burleson, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
CARSTAR Campbell's Auto BodyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CARSTAR Campbell's Auto Body: 77/100 on this factor. Category median: 87.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CARSTAR Campbell's Auto Body: 70/100 on this factor. Category median: 83.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CARSTAR Campbell's Auto Body: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CARSTAR Campbell's Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CARSTAR Campbell's Auto Body: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CARSTAR Campbell's Auto Body: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
658 Google reviews we collected
4.8of 5
5 stars60191%
4 stars193%
3 stars91%
2 stars41%
1 star254%
Praise vs complaints
Phrases our text analysis found in 489 written reviews
96%praise
Praise74996%
Complaints334%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4156%
Reasonable2737%
Overpriced00%
Not sure57%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results21127%
Staff & attitude18624%
Would recommend11915%
Speed & response11515%
Communication9512%
Price & value334%
Honesty & trust233%
What customers talk about
We read 489 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“CARSTAR Campbell’s customer service, technicians, and the owner’s open dialogue about my vehicle repairs exceeded my expectations.”
“I couldn’t tell whether it was a bad paint job or terrible polishing.”
“They will more than make sure they fix the vehicle clean and nice before they return it to you.”
“This place does terrible work doesn’t stand behind their work and they are unprofessional.”
“They kept me informed and answered any questions I had I recommend them highly and I would definitely go back!”
“I am taking my business elsewhere and will never use them again.”
“Drop off was pretty quick and pick up went even quicker.”
“The staff provided updates on the status of repairs, and when delays occurred.”
“The front office staff especially Melissa, Mo, Mayra and Frank were wonderful and Melissa kept me informed the every step of the way.”
“They got my car right in and out in a reasonable time.”
“…when they had originally told me that they knew the issues and would cost $1,900.…”
“If you want to feel safe, with zero reservations, and trust a body shop repair facility, CARSTAR Campbell is a win-win organization.”
People customers mention
Frank11 reviews
Campbells11 reviews
Melissa6 reviews
Rachel6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CARSTAR Campbell's Auto Body for 8 kinds of job. Pick one to see what they paid and said.
Robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
CARSTAR Campbell’s customer service, technicians, and the owner’s open dialogue about my vehicle repairs exceeded my expectations. Their attention to detail and final quality check before leaving are impressive. If you want to feel safe, with zero reservations, and trust a body shop repair facility, CARSTAR…
Great pricePaintingBody & Trim
Esther3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They will more than make sure they fix the vehicle clean and nice before they return it to you. Great customer service. They keep you updated the whole way.
Great priceBody & Trim
Nitnoy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
The insurance company suggested this shop. Took my vehicle to get repair and now my step board motor is broken. This is the same side the repair. They put new rims on so they had to have worked by the motor. We have called and called but there is no help.
KristianLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
They clearly are able to delete negative reviews. This place does terrible work doesn’t stand behind their work and they are unprofessional.
PaintingBody & Trim
Bobby8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Took our 2021 Nissan Rouge to them and part of the trim they replaced started coming loose in 3 weeks time. Went back to get it fixed and they just made excuses and have done nothing. Supposed to be warranty for life of the car.
Body & Trim
KimberlyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They have repaired three of our vehicles. Excellent work! We wouldn't trust anyone else with our vehicles.
I hesitated for a long time before writing a negative review, but then I realized that I’m not doing this just to vent my frustration or to get a response from the shop. I’m writing this for people who are considering bringing their cars here for repairs.
I had a minor accident that left some scratches above the rear wheel arch and on the rear door, caused by a truck’s tire. When I brought my car in, they assured me that everything would be repaired so well that the damage would be completely unnoticeable. They also told me the repairs would take about a week.
Two weeks later, I was informed that my car was ready. When I picked it up on Friday evening, I immediately noticed scratches on the roof, directly above the door they had been working on. I can only assume they had been placing tools on the roof without putting anything underneath to protect the paint. I’ll attach photos of everything.
The molding at the bottom of the door was terribly attached. It was coming loose both in the middle and at the end, and I could easily push it back into place with just one finger. The seam between the front and rear doors was also extremely noticeable because the rear door had some strange black specks near the edge. I couldn’t tell whether it was a bad paint job or terrible polishing.
I pointed out all these issues immediately, before even driving away from the shop. They told me to come back on Monday.
When I returned on Monday, I specifically asked to speak with the manager and requested that they fix these problems without letting the same people who had originally worked on my car touch it again.
And what did I get back?
The deep, distinctive scratches on the roof were still there, completely unchanged. The entire left side of the car had been polished so badly that the reflections in direct sunlight were almost blinding. I have genuinely never seen such a horrible polishing job in my life.
On top of that, a strange cloudy, hazy area appeared on the front driver’s door, which hadn’t even been damaged in the accident. And the original scratch on the rear door, which they had supposedly repaired and repainted, was still clearly visible.
I contacted my insurance company and asked to have the car sent to a different repair shop. Yesterday, an independent appraiser came to inspect my vehicle, and he actually found even more problems than I had noticed myself.
Apparently, they didn’t even bother removing the rubber weatherstripping before painting. There is paint overspray directly on the rubber seals, and when you pull the rubber back, you can see that the area underneath wasn’t painted at all.
The quality of this repair is absolutely unacceptable.
Not only did they fail to properly repair the original damage, essentially just covering it up in a way that is still clearly visible, but they also managed to damage my roof and my front driver’s door, neither of which had any damage before I brought the car in. And they polished the entire side of the vehicle as if they had used nails instead of polishing equipment.
My message to this repair shop is simple: Stop using your customers’ vehicles as practice projects for inexperienced technicians. And if this is actually the quality of work your experienced technicians produce, then I honestly have no words.
I don’t expect any response from the shop. I’ve already noticed that whenever someone leaves a negative review, they respond by claiming it’s all lies, that they don’t know the person, or that the customer’s car was already in bad condition before they brought it in.
State Farm sent me an estimate. They calculated that fixing the botched repair would cost more than the original repair itself! Now ask yourself: is this really a place you want to bring your car?
Response from the owner · a day ago
Thanks for your feedback, Elisha. We strive to always provide a positive experience for our customers at CARSTAR Campbell's Auto Body, and we're sorry we fell short of expectations this time. Please give us a call at 8172950446 so that we can make sure this problem doesn't happen again.
Hiram Teeler5 reviewsiTotal number of Google reviews Hiram has written across all businesses on Google Maps, not just this one.
CARSTAR Campbell’s customer service, technicians, and the owner’s open dialogue about my vehicle repairs exceeded my expectations. Their attention to detail and final quality check before leaving are impressive. If you want to feel safe, with zero reservations, and trust a body shop repair facility, CARSTAR Campbell is a win-win organization. Thank you for the amazing service and experience.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · a week ago
Wow!! Thanks so much for the uplifting message! We strive for excellence and taking care of clients such as yourself! Stay safe out there!
Esther Bittick-Caldwell3 reviewsiTotal number of Google reviews Esther has written across all businesses on Google Maps, not just this one.
They will more than make sure they fix the vehicle clean and nice before they return it to you. Great customer service. They keep you updated the whole way.
Price assessment: Great price
Services: Body & Trim
Response from the owner · a week ago
Thank you so much! Don’t hesitate if you need anything again!!
Nitnoy Cadena3 reviewsiTotal number of Google reviews Nitnoy has written across all businesses on Google Maps, not just this one.
The insurance company suggested this shop. Took my vehicle to get repair and now my step board motor is broken. This is the same side the repair. They put new rims on so they had to have worked by the motor. We have called and called but there is no help.
Response from the owner · Edited a week ago
Fake
Kristian MustaficLocal Guide · 28 reviewsiTotal number of Google reviews Kristian has written across all businesses on Google Maps, not just this one.
Took our 2021 Nissan Rouge to them and part of the trim they replaced started coming loose in 3 weeks time. Went back to get it fixed and they just made excuses and have done nothing. Supposed to be warranty for life of the car.
Services: Body & Trim
Response from the owner · 4 weeks ago
Sir, we have the new dealer part here and we called you twice to come have it installed. Please reconsider this 2 stars as we were at the mercy of the dealerships parts department.
Management
Kimberly MorrisLocal Guide · 12 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Took my Camry to Carstar Campbell’s after someone hit my driver side. They did a wonderful job. The front office staff especially Melissa, Mo, Mayra and Frank were wonderful and Melissa kept me informed the every step of the way.
Response from the owner · a month ago
Thank you so much for the kind words. It was an honor to work in your car and clients like you are what we come to work for every day!! Thanks again!
